Oh where do I begin. I am typing this from a hotel room in orange beach if that says anything. Cleanliness when we arrived: Outside refrigerator filthy, coffee table and end tables sticky and food splattered everywhere, closet knobs sticky, sand and hair on floor and oven. Bathroom floor in bedroom is sinking in. Found dirty dishes in the dish washer. The couch in living room needs to be replaced. Barely any cushion so anyone thinking of using this as an extra bed just bring a blow up mattress. I texted property manager about cleanliness when they sent an automatic check in welcome text message on first day. They did ask if they could send a maid service out but me and my family already went ahead and cleaned, just made sure our kids didn’t step wrong out of tub on the sunken bathroom floor. There was trash on ground by dumpster as you come on the property and trash on the ground by pool. Fast forward Two nights later we stayed up until midnight and saw a roach in the kitchen sink and ten minutes later a huge cockroach crawling down the kitchen wall. I know these bugs are nocturnal so no telling how long they’ve been with us because this is the first night we stayed up late. I couldn’t keep me and my family here another night. We are pretty clean people, made sure no trash, crumbs or dishes were left out at any point of our stay. We packed our things and left, sat in our car for two hours waiting for management to find us a place to stay and a refund. I spoke with John in management once at midnight and didn’t hear back from him. I called the Turnkey customer service and they told me someone was working on my case locally to find another place to stay however an hour later still no call or text message. So I call back it’s been two hours at this point and I just tell them we’re going to a hotel, customer service reads updated notes from computer stating there was no alternate property available and I would need to find a hotel for me and my small kids, in which I paid for out of my own pocket. No word still on my refund for the remaining nights we are not there. Terrible! I do not recommend this place to anyone.