The first issue upon arrival was that there was no Handsoap in the bathrooms. I responded to a text check in from guest services and let them know there was no Handsoap. Their response was that they are not providing hand soap at this time. Fine. It would have been nice to know this before we checked in, we have 4 young children and the only soap was a tiny bottle of Palmolive. The bigger issue is that there was major disruptive construction going on 2 stories above us and beyond. We entered the unit at 3:00 p.m. and noticed the construction workers and obviously the noise. We put all of our belongings in the condo and quickly went down to enjoy the beach. The kids were so excited! We came back to the condo after 5:00 p.m. and it was quiet. The next morning, at 8:00 a.m., the drilling, sanding and hammering began. It was incredibly loud. It sounded as though they were right above our heads. It was so loud, that sometimes we had to repeat ourselves in the course of normal conversation. The dining table was 15 feet or so from the television, and you could not even hear the T.V. at a reasonable level. I recorded a video and sent it to guest services to inform them of how loud snd unbearable the noise was. It was constant. The workers would break from noon until 1:00, and then it would start right back up and persist until 5:00. After reaching out to guest services, their response was "So sorry, we just found out about the construction this morning ". We'll, I encountered a woman in the elevator our first day there and she brought up the noise. She said it had been going on since last week! So, I find it hard to believe they didn't know. And if they didn't know, they should that us just pure incompetence. I asked guest services if I could speak to the owner of the condo. I booked our vacation through VRBO, I have used them several times over the years, and always had a good experience. I liked that it was such a personal experience. Usually, the owners of the property we rent through VRBO give us their personal phone numbers they check in on us to make sure everything is perfect. Guest services told me they were not allowed to give out the owners information. I could not understand this! I booked through the VRBO website. Apparently, at some point in the booking process, I was redirected to " Liquid Life ", who manages over 300 properties in Orange Beach Alabama. I had no idea this was the case. Liquid Life made no effort to help me.
