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Opiniones sobre Hampton Inn & Suites Omaha-Downtown

2.5 out of 5
Hampton Inn & Suites Omaha-Downtown
1212 Cuming St, Omaha, NE

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 479 de 1002 opiniones" "
Evaluación: 8 - Bueno. 233 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 140 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 75 de 1002 opiniones" "
Evaluación: 2 - Terrible. 75 de 1002 opiniones" "

8,4/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Oscar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All fine excellent hotel
Se hospedó 2 noches en abril de 2024
Respuesta de Michelle el 24 abr. 2024
Thank you for staying with us.

10/10 Excelente

Jesús

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Michelle Brown el 28 nov. 2023
thank you for staying with us. we appreciate your feedback.

8/10 Bueno

Monica

Se hospedó 1 noche en agosto de 2023
Respuesta de Michelle Brown el 17 sept. 2023
Thank you for staying with us. we hope to see you again soon

10/10 Excelente

Alejandro

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Good
Se hospedó 1 noche en enero de 2023
Respuesta de Mike el 15 ene. 2023
Thanks for staying with us.

10/10 Excelente

Francisco

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lo que me gustó mucho fue el desayuno
Se hospedó 1 noche en septiembre de 2021
Respuesta de Hotel Management el 14 sept. 2021
Thank you for staying with us! We appreciate your feedback and hope to welcome you back again soon.

10/10 Excelente

Luis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Super good ✅
Se hospedó 2 noches en septiembre de 2021
Respuesta de Hotel Management el 14 sept. 2021
Thank you for staying with us! We appreciate your feedback and hope to welcome you back again soon.

10/10 Excelente

JOSE SALVADOR

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel comodo y bien ubicado.
Hotel muy limpio y comodo. Desayuno muy malo. Llegamos temprano y nos dieron nuestra habitación sin problema. En general todo muy bien. Solo recomendaria mejoraran el desayuno .
Se hospedó 1 noche en agosto de 2021
Respuesta de Hotel Management el 18 ago. 2021
Thank you for staying with us. We appreciate your feedback and have taken all comments into consideration. We hope to welcome you back again soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2021
Respuesta de Vyanka Cruz-Aguirre el 28 abr. 2021
I am thrilled to see you enjoyed your stay. Thank you

6/10 Aceptable

Vickie

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
It cost an extra $15 just to park in their parking lot. It was a Tuesday so it was that busy. Also nothing was said about it at booking
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Vito

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Michelle el 8 may. 2024
Thank you for staying with us!!

10/10 Excelente

Kari

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was clean and well maintained.
Se hospedó 1 noche en abril de 2024
Respuesta de Michelle el 8 may. 2024
Thank you for staying with us!

8/10 Bueno

Jessica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Michelle el 8 may. 2024
Thank you for staying with us.

10/10 Excelente

Jim

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Michelle B. el 4 may. 2024
thank you for staying with us.

10/10 Excelente

Carrie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location for baseball weekend! Breakfast was excellent!
Se hospedó 1 noche en abril de 2024
Respuesta de Michelle el 29 abr. 2024
Thank you for staying with us!

10/10 Excelente

Amy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All staff were so friendly, helpful, and genuinely happy to be there. So refreshing! Lived up to Hampton standards in every way. Clean, comfortable, quiet. Akways sleep so well in these hotels and this one was no exception. Also, Ana in the breakfast area was a ray of sunshine and made my morning special. Thank you!
Se hospedó 1 noche en abril de 2024
Respuesta de Michelle el 29 abr. 2024
Thank you for staying with us!

10/10 Excelente

Andera

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The $15 to park overnight was a bit much. Otherwise we had a lovely stay. Everything was clean and comfy. Great breakfast.
Se hospedó 1 noche en abril de 2024
Respuesta de Michelle el 24 abr. 2024
Thank you for staying with us.

10/10 Excelente

Angie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The gal that checked us in was really nice and helpful also when trying to figure out where to eat. Don’t like the parking fee and wish you had a hot tub but everything else was wonderful
Se hospedó 1 noche en abril de 2024
Respuesta de Michelle el 24 abr. 2024
Thank you for staying with us.

10/10 Excelente

Cassie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Michelle el 24 abr. 2024
Thank you for staying with us.

10/10 Excelente

Emily

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Get here early. Parking is not that big
Se hospedó 1 noche en abril de 2024
Respuesta de Michelle el 24 abr. 2024
Thank you for staying with us.

8/10 Bueno

Carol, Dodge

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We were going to an event at the CHI center, very walkable 😊 Only complaint is our air conditioner made a very loud noise the whole time we were there. Great breakfast
Se hospedó 1 noche en abril de 2024
Respuesta de Michelle el 18 abr. 2024
Thank you for staying with us.

10/10 Excelente

Veronica

Viajó en grupo
Le gustó: Servicios
It was a nice hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Michelle el 18 abr. 2024
Thank you for staying with us.

8/10 Bueno

IL

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Service was good
Se hospedó 1 noche en abril de 2024
Respuesta de Michelle el 18 abr. 2024
Thank you for staying with us.

6/10 Aceptable

KYLIE

Viajó en grupo
I liked that there were restaurants in walking distance and also close to the field and arena. Breakfast was good too! I did not like the beds, they were noisy and uncomfortable. Parking went up $5 the day before we came & I was not notified. There was only 1 mirror in the room. Outlets were limited.
Se hospedó 1 noche en abril de 2024
Respuesta de Michelle el 20 abr. 2024
thank you for staying with us

10/10 Excelente

Justin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Michelle el 18 abr. 2024
Thank you for staying with us.

8/10 Bueno

Chad

Viajó con su familia y niños pequeños, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Liked it was with in walking distance of CHI. Staff was friendly. Parking was little tight in late evenings but always found a spot.
Se hospedó 2 noches en abril de 2024
Respuesta de Michelle el 8 abr. 2024
Thank you for staying with us!

10/10 Excelente

Sarah

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s a nice hotel, we’ve stayed here before & will again when needed!
Se hospedó 1 noche en abril de 2024
Respuesta de Michelle el 8 abr. 2024
Thank you for staying with us!

6/10 Aceptable

Sanjuana

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Don't remember ready anything about having to pay for parking when booking.
Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle el 1 abr. 2024
I do apologize about the expense of parking, however, it does state on our website and on the third party site that parking is a charge of 10/day.Thank you for staying with us.

10/10 Excelente

Cesar

Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle el 19 abr. 2024
Thank you for staying with us.

8/10 Bueno

Lukas

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Only being a half mile from CHI Health Center was very convenient.
Se hospedó 2 noches en marzo de 2024
Respuesta de Michelle el 1 abr. 2024
Thank you for staying with us.

10/10 Excelente

Joseph

Viajó con su familia
Le gustó: Personal y atención, servicios
Great location
Se hospedó 2 noches en marzo de 2024
Respuesta de Michelle B. el 25 mar. 2024
Thank you for staying with us!

4/10 Mediocre

Megan

Viajó en grupo
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
I love staying at your properties when I travel!! This visit made me feel a bit “nickle and dimed.” When I walked in, the first words out of the front desk woman’s mouth were, “It’s $50 to check in early.” No hello, no pleasantries. I’ve never had to pay early checkin fees at your properties, just been allowed to checkin if my room was ready. Then I was told parking would cost me an additional fee and wasn’t included with my stay. She did share I’d get a discounted rate of $10 compared to the $50 they were charging non-guests. Then in the morning, coffee was completely gone. Usually love you guys, but this stay didn’t live up to the value I’ve grown to love about staying at Hampton.
Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle el 28 mar. 2024
I apologize for the experience you had while staying with us. I will speak with the front desk and kitchen staff about your concerns. Yes there is now an early check in fee if you come in before 2pm but it should have been presented in a better way. We raise the price of parking on event days to deter non hotel guests from parking in our lot which is why guests are given a code to drop it down to the regular price which is normally 10. I do hope you will give our hotel a try again in the future.

8/10 Bueno

Joe

Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle el 18 abr. 2024
Thank you for staying with us.

8/10 Bueno

David

Se hospedó 3 noches en marzo de 2024
Respuesta de Michelle B. el 25 mar. 2024
Thank you for staying with us!

6/10 Aceptable

Kristene

Le gustó: Personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle B. el 25 mar. 2024
Thank you for staying with us!

10/10 Excelente

Denzil

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
safe clean very friendly staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle B. el 18 mar. 2024
thank you for staying with us

8/10 Bueno

Ben

Se hospedó 2 noches en marzo de 2024
Respuesta de Michelle B. el 18 mar. 2024
thank you for staying with us

8/10 Bueno

Anna

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel itself is great. But i know myself and several others after paying for parking had an extremely difficult time finding a parking spot on site after a long day. Don't charge for parking if there arent enough spots.
Se hospedó 2 noches en marzo de 2024
Respuesta de Michelle B. el 18 mar. 2024
thank you for staying with us. We will discuss the parking situation with the executive team.

2/10 Terrible

Molly

Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Ronald

Viajó con su pareja
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Rented here because in past it was good. Not so this time. First, at checkin, you have to play phone tag to pay TEN DOLLARS to park in thier lot over night. No option, nowhere else to park! Forced to pay extra on top of a pricy room! Plus, youHAVE to use thier app and a card to pay it. NO option! Staff was no help with this. Next, asked for courtesy van to old market. NOPE! Havent had one since covid. LIE! Had one last year at this same time of year. Cheaping out and lieing about it. Real cute. Heater in room sounded loud and rattling. Lousy thing to try to sleep through. Pillows felt like they were filled with pudding. Wierdly mushy. Not at all comfortable. Bottom sheet on bed did not fit correctly, so in the middle of the night, it slipped up at the bottom and tangled around our feet. Not at all comfortable. Plus upon checking my credit card statement on app after I got home, it appears they charged me 50 dollars more than I was quoted when I booked this room through Expedia! We'll see how this pans out. All in all this property has slipped tremendously and will now be on my no stay list from now on.
Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle el 18 mar. 2024
Sorry for the experience you had while staying with us. It has been two years in June since we had a shuttle. The 50 is an incidental hold which is standard at most hotels. It does get refunded after check out.

8/10 Bueno

Valisity

Le gustó: Limpieza, personal y atención, servicios
I found it pretty dumb that you have to pay for parking at a hotel that you paid for… but oh well. Hotel seemed nice overall, a large room, nothing went wrong. Breakfast was good, and a nice variety. Pool water was murky which is weird. Microwave and fridge were very cheap in our room. overall, would stay at it again if I needed to.
Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle el 18 mar. 2024
thank you for staying with us

2/10 Terrible

Chuck

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were very disappointed with our stay and we would not recommend this Hampton Inn and will not stay here again. The room was out of shampoo, there were overflowing trash cans in the lobby area, the pool looked dirty and there were no pool towels. The pool area and elevators had wet towels on the floor. The front desk staff were unhelpful and had no desire to make sure the stay was pleasant. This location has really declined.
Se hospedó 2 noches en marzo de 2024
Respuesta de Michelle B. el 18 mar. 2024
I do apologize for the experience you had while staying with us. I will speak with the staff to ensure a pleasant and clean environment for all of our guests.

10/10 Excelente

Denise

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very close to the CHI, event center, walking distance to good restaurants. Friendly service, clean. Would recommend
Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle B. el 18 mar. 2024
thank you for staying with us

10/10 Excelente

Stella

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall our stay was great! Super clean rooms, lobby, hallways and delicious breakfast. Able to find the parking lots very easily. The pool water appearance greenish color. The kids mention the bottom of the pool appear to be brown on the bottom. It was disappointing
Se hospedó 2 noches en marzo de 2024
Respuesta de Michelle el 18 mar. 2024
thank you for staying with us

2/10 Terrible

Timothy

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We booked 2 rooms both with 2 queen beds. We were given a king room and a room with 2 queen beds. Didn't accommodate our needs and made our stay poor due to insufficient beds & a medical condition. Awful. Ripped off.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Jennifer, Grand Island

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was unaware we were going to be charge to park.
Se hospedó 1 noche en febrero de 2024
Respuesta de Michelle el 18 mar. 2024
Since we are in downtown Omaha, unfortunately paid parking is required. thank you for staying with us

10/10 Excelente

Maria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Jackie at the front desk was very helpful. Made us feel like valued customers.
Se hospedó 1 noche en febrero de 2024
Respuesta de Michelle B. el 18 mar. 2024
thank you for staying with us.

10/10 Excelente

Randy

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Michelle el 18 mar. 2024
thank you for staying with us

10/10 Excelente

linda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Parking could have been better.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Julie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay and hotel was with in 2 blocks of where we needed to walk too!! Doors locked on outside so it was secure! Loved it
Se hospedó 1 noche en febrero de 2024
Respuesta de Michelle B. el 25 mar. 2024
Thank you for staying with us!

10/10 Excelente

Kristin, Holdrege

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Michelle B. el 25 mar. 2024
Thank you for staying with us!