Instalaciones deportivas

Opiniones sobre Hyatt Place Oklahoma City / Bricktown

3 out of 5
Hyatt Place Oklahoma City / Bricktown
20 Russell M. Perry Avenue, Oklahoma City, OK

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 793 de 1356 opiniones" "
Evaluación: 8 - Bueno. 310 de 1356 opiniones" "
Evaluación: 6 - Aceptable. 118 de 1356 opiniones" "
Evaluación: 4 - Mediocre. 72 de 1356 opiniones" "
Evaluación: 2 - Terrible. 63 de 1356 opiniones" "

9,2/10

Limpieza

8,8/10

Personal y atención

8,2/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Alejandra berenice

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 11 feb. 2024
We appreciate your feedback, Alejandra.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

2/10 Terrible

Eduardo

Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service el 28 oct. 2023
Eduardo, we're sincerely sorry to hear about your less-than-ideal experience. It's important to us that all our guests leave with positive memories, so we'd appreciate the opportunity to better serve you next time.

10/10 Excelente

Luis

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2021
Respuesta de Kris el 24 ene. 2022
Thank you for completing a review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future.

10/10 Excelente

Kenny

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean
Very clean
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Que no limpiaban el cuarto No había comida
Se hospedó 4 noches en julio de 2021

6/10 Aceptable

Caryl

Le gustó: Limpieza, personal y atención
No le gustó: Servicios
It was Ok. It wasn’t worth what I paid, honestly.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service el 23 may. 2024
Caryl, thank you for sharing your thoughts. The value of your experience is important to us. Should you have any specific suggestions for improvement or details about your recent stay that could help us provide a better experience, we would appreciate hearing them. Safe travels.

8/10 Bueno

Becky

Viajó por negocios, Viajó con su familia
Nice clean hotel, but was a bit shocked paying $72.83 for valet parking when my car wasn’t even there for 24 hours.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 23 may. 2024
Becky, thank you for sharing your positive experience at the Hyatt Place Oklahoma City / Bricktown. We are pleased you found the hotel nice and clean. We understand your concern about the valet parking charge. Your feedback is important to us, and we will take it into consideration. We hope to welcome you back in the future.

4/10 Mediocre

Lindsay

Viajó con su familia y niños pequeños
No le gustó: Servicios, estado de la propiedad e instalaciones
I specifically found and booked this hotel with a nice indoor pool for our weekend with a guest in town and when we got there after I checked in they told me both the pool and gym were not open because they were under renovations. It was really frustrating that they weren’t clear up front.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 17 may. 2024
Lindsay,Thank you for taking the time to share your feedback. The inconvenience mentioned regarding the pool and gym renovations is understood. Your input is appreciated, and efforts to improve communication are always ongoing. Your thoughts have been noted.

8/10 Bueno

Chris

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice facility.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service el 18 may. 2024
Chris, thank you for your positive feedback. The team at Hyatt Place Oklahoma City / Bricktown is delighted you enjoyed the facility. We're looking forward to welcoming you back.

10/10 Excelente

Whitney

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 14 may. 2024
Whitney, thank you for your optimum rating of Hyatt Place Oklahoma City / Bricktown. It is wonderful to see guests like yourself having a great experience. We'd be beyond pleased to be your host again in the future.

4/10 Mediocre

Akashdeep, Mechanicsburg

Viajó con su pareja, Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Most of the hotels atleast provide 1 bottle of water but this one did not. Secondly, the parking is not included and it charged me double price $74 eventhough i checked in at 11:30pm. I will not recommend this hotel
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jeff

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place to stay, highly recommend it!
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 6 may. 2024
Jeff, thank you for the glowing appraisal of Hyatt Place Oklahoma City / Bricktown. It's wonderful to learn that we have exceeded your expectations. Your high recommendation is truly appreciated. It would be our pleasure to welcome you back on your next trip to Oklahoma City.

8/10 Bueno

Bridget

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Ii
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 29 abr. 2024
Thank you for the great rating, Bridget!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Place Oklahoma City / Bricktown. We'd like to share an even better experience with you soon.

8/10 Bueno

Rhonda

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 13 may. 2024
Rhonda, we appreciate your high rating for Hyatt Place Oklahoma City / Bricktown! It's great to hear you had a satisfying experience. We sincerely hope for the chance to exceed your expectations during your next visit.

6/10 Aceptable

Ashley

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
3rd time back at this hotel. The parking at the hotel is ridiculous. Never before has it been valet only and at $35 dollars per day. That’s just down right wrong. I asked the valet attendant if he could drive a stick shift, he said WHATS THAT!!!! The parking is not covered to protect from the weather and too expensive. Large spacious rooms, large walk in shower.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 22 abr. 2024
Ashley, it's always a pleasure to welcome back our valued guests. We appreciate your feedback about the parking changes, and we're sorry for any inconvenience it might have caused. On another note, we're glad that you appreciated the spaciousness of our rooms and your enjoyment of the walk-in shower at Hyatt Place Oklahoma City / Bricktown. Please rest assured, your comments have been noted and will be taken into consideration for future improvements. We're looking forward to seeing you again.

10/10 Excelente

Rachel

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean property
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 19 abr. 2024
Rachel, thank you for your glowing review of Hyatt Place Oklahoma City / Bricktown. We deeply value cleanliness in our establishment and are thrilled that it made a positive impression on you. Come back soon for another seamless experience.

6/10 Aceptable

Gloria

Viajó en grupo
Le gustó: Limpieza
The front desk personnel are professional, courteous, and knowledgeable of the area. Pool was not open when we stayed came prepared with swimsuits so this was disappointing. I believe the gym was also closed however another was available. Breakfast was not up to par for a hotel of this quality. Had an issue with cleaning staff who did not allow me to enter the bathroom. I was assured management handled it.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 19 abr. 2024
Gloria, we appreciate your feedback. It's great to hear you found our front desk team members professional and knowledgeable. We're sorry to hear about your disappointment regarding certain amenities and it's noted that you had an unexpected experience with the breakfast. Rest assured, we continuously strive to provide superior experiences for our guests. Your situation with access during cleaning has been noted and passed on to the relevant department. We hope you'll consider giving us the chance to better serve you in the future.

6/10 Aceptable

Tracy

Viajó por negocios, Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Property is in a nice location adjacent to Bricktown. That said, the hotel really lacks amenities, including the ones that they have listed on their website such as a pool and a gym. Apparently, those amenities are closed due to remodeling, which will be great for future guests, but should have been communicated prior to the stay.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 17 abr. 2024
Tracy, thank you for your feedback. The hotel understands the importance of clear communication especially when it comes to our amenities. It is regrettable that you were not adequately informed about the temporary unavailability of certain facilities due to refurbishment works. This will be looked into to ensure clarity for future guests. We are eager to provide the improved amenities upon your next visit.

10/10 Excelente

Yuya

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
NBA観戦のために、宿泊しました。スタッフは親切で、近隣のレストラン、観光施設を親切に教えて頂きました。 周りにブラックスタウン、数店舗のレストラン以外何もないのが少し残念な点です。
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service el 15 abr. 2024
ユウヤ様、ハイアット プレイス オクラホマ シティ / ブリックタウンがお客様の NBA 体験に良い影響を与えたことを嬉しく思います。当ホテルのスタッフの親切さとおもてなしは、まさに当ホテルが誇りとするサービスの一部です。周辺環境に関するご意見にもかかわらず、ブリックタウンにある当ホテルの立地がお客様のお食事や観光の利便性を高めたと確信しております。お客様のレビューに感謝するとともに、次回のご来館を心よりお待ちしております。

10/10 Excelente

Janlissa

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 3 may. 2024
Janlissa, thank you kindly for taking the time to leave a rating following your stay at Hyatt Place Oklahoma City / Bricktown. We're pleased to acknowledge your satisfaction, as it's our pleasure to offer memorable experiences for our guests. We look forward to welcoming you back for another excellent visit.

10/10 Excelente

Natalie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice area, nice room, nice staff. The valet was a little strange though with a guy asking to take our keys without identifying himself as valet and not wearing a uniform. Reception was friendly and easy. The room was lovely. Breakfast was fine.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 14 abr. 2024
Natalie, it's wonderful to hear that you enjoyed the welcoming surroundings of Hyatt Place Oklahoma City / Bricktown. We're thrilled you found your room lovely and our front desk colleagues friendly. We understand that the valet incident was unusual and appreciate you bringing it to our attention. Our aim is to provide a seamless experience, and we'll ensure to improve in this area. Additionally, we're glad that you enjoyed your breakfast. Looking forward to welcoming you back in the future.

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 14 abr. 2024
Thank you for the wonderful rating, David!It's fantastic you enjoyed your time at Hyatt Place Oklahoma City / Bricktown so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Bueno

Debra

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hyatt Place is in a charming neighborhood in Oklahoma City. The beautifully decorated room was quiet & clean. The beds are super-comfortable! The breakfast was OK, but lacking.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 11 abr. 2024
Debra, it's wonderful to hear you found the Hyatt Place Oklahoma City / Bricktown to be situated in a captivating neighborhood. We are glad you appreciated the tranquil and spotless state of your room, along with our cozy beds. Your feedback regarding breakfast has been noted, and improvements will be considered to provide a more satisfying experience. We hope to welcome you back again in the future.

8/10 Bueno

John, San Diego

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is our second rip to Oklahoma City's Bricktown neighborhood. The area is ultimately walkable with plenty of entertainment, shopping and walkable attractions. The Hyatt Place is well located in Bricktown. We have stayed several Hyatt Place hotels. The decor is clean, contemporary and pleasing. The Breakfast is a step above most like priced options. The rooms are spacious and comfortably furnished. We were pleased.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 8 abr. 2024
John, thank you for your appreciation of Hyatt Place Oklahoma City/Bricktown. It brings us joy that you admire our strategic location and contemporary design, alongside our uniqueness in providing spacious rooms and elevated breakfast offerings. It's wonderful to know you had a comfortable stay with us, and your kind words inspire us to continually deliver high-quality services for our guests. We value your loyalty to Hyatt Place and hope to welcome you again on your next trip to the Bricktown neighborhood.

8/10 Bueno

Michael

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My stay was great. I would caution booking with Expedia though. I was here for work and ended up being done earlier and needed to check out early. Expedia made it extremely difficult to do this for the property. I’m still not sure if I will be reimbursed for the night that I did not stay.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 5 abr. 2024
Michael, it's wonderful to know that your stay at Hyatt Place Oklahoma City / Bricktown was satisfying. We regret any inconveniences you encountered when trying to alter your reservation through a third-party platform. It is our aim to provide a smooth and seamless experience for all our guests. For future stays, we recommend booking directly with us for more flexible conditions. We eagerly look forward to your next visit.

4/10 Mediocre

John

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención, servicios
Parking situation and communication from staff. Hotel did not provide for courtesy parking. At check in I was told parking was $29/day. I asked both attendant and front desk if the fee was for 24 hours or per calendar day. I was told 24 hours. I checked in at 2:30pm and checked out the next morning at 5:30pm and was charged for two days! $58 for 15 hours of parking!!! ridiculous.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Teri

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel is clean and rooms are large. The area is ok - its on the east edge of Bricktown. They have a good free breakfast. The swimming pool and fitness center are closed due to renovations. The parking is not good - all they have is valet and its $30 per night and they don’t tell you this until after you’ve booked the room. Would not stay here again as there are lots of hotels in this area with free parking.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 5 abr. 2024
Teri, it is excellent to note you found the Hyatt Place Oklahoma City / Bricktown to be clean and spacious, and that you appreciated our complimentary breakfast. We understand the temporary closure of our pool and fitness center may have been inconvenient and we appreciate your patience. Regarding the parking, we do our best to disclose all details before booking to ensure transparency. We're sorry to hear this was an unexpected aspect of your stay. Regardless, we are grateful for your feedback and hope to have the chance to serve you better in the future.

10/10 Excelente

JAMES

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet. Convenient to Local restaurants in Bricktown
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 2 abr. 2024
James, it's wonderful to hear you appreciated Hyatt Place Oklahoma City / Bricktown's serene environment and handy location for local dining options in Bricktown. We look forward to welcoming you back the next time you're in the area.

10/10 Excelente

Brenda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I liked the location
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 2 abr. 2024
Brenda, thank you for your wonderful review! We're delighted that you found the location of the Hyatt Place Oklahoma City / Bricktown advantageous. We hope to serve you again during your next visit.

10/10 Excelente

Kristen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The beds were amazingly comfortable!
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service el 31 mar. 2024
Kristen, we're thrilled to know you found the beds at Hyatt Place Oklahoma City / Bricktown extremely cozy! We look forward to making your next stay just as relaxing.

10/10 Excelente

Gilberto

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good hotel in downtown
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 31 mar. 2024
Gilberto, it's wonderful to hear that you found the Hyatt Place Oklahoma City / Bricktown to be an outstanding destination! We're delighted you enjoyed our prime downtown location and look forward to welcoming you back in the future!

8/10 Bueno

William, Maybrook New

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Pool out of operation
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 2 abr. 2024
William, thank you for your feedback. We regret to hear that you weren't able to enjoy the pool during your stay. Please be ensured that we are dedicated to the maintenance of all our amenities for the comfort of our guests. We hope to welcome you again to Hyatt Place Oklahoma City / Bricktown allowing you to experience all of our features.

6/10 Aceptable

Jenny

Le gustó: Personal y atención
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 31 mar. 2024
Thank you for sharing your feedback, Jenny.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 Excelente

kristin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location convenient off off highway exit.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 31 mar. 2024
Kristin, it's wonderful to hear that you found the Hyatt Place Oklahoma City / Bricktown to be conveniently located. We appreciate your positive feedback and hope to welcome you back soon. Safe travels!

4/10 Mediocre

josh

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
We came here with another family and our kids for Spring Break. We only considered this hotel because it has an indoor pool. I made sure to check that the pool was open before booking. When we arrived, we were told that the pool is down for maintenance. On top of that, the pool at the sister hotel (that guests here are supposed to be able to use in these situations) is also down for maintenance. This ruined the stay here for our families. Had we known the pool was closed we would have booked another hotel. Instead, we overpaid for a pretty average hotel with no pool. Very disappointed.
Respuesta de Customer Service el 28 mar. 2024
Josh, we understand the concerns in your review. We apologize for the disappointment related to the unavailability of the pool. Please be assured that temporary restrictions are placed with guest safety in mind. Despite the unforeseen circumstances, our team strives to make each guest's stay comfortable. We regret it impacted your trip and hope for a chance to serve you better in the future.

10/10 Excelente

Travis

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect, that’s why we stay there
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 26 mar. 2024
Travis, it's great to hear that you find Hyatt Place Oklahoma City / Bricktown perfect for your stay. Our goal is to provide an exceptional experience that brings guests back time after time. We're thrilled that we've been able to exceed your expectations.

2/10 Terrible

Jeff

Viajó con su pareja
No le gustó: Personal y atención, servicios
Upon checking in was told that there was no parking and valet would be additional. Normally this would be fine but I specifically looked for during booking and was never mentioned. Valet service is billed separately which is not convenient either. Was also told both the pool and workout room we're not available during check-in which is all just adding up to I will never stay at one of these hotels again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 24 mar. 2024
Jeff, we regret to read that certain aspects of your stay did not meet your expectations. We understand the importance of clear communication regarding additional services, such as valet, and the availability of amenities. It's disappointing to learn about the inconvenience you experienced and this feedback will be taken into account to improve our services. We hope to have another opportunity to host you and redeem ourselves by providing the stay you anticipated.

6/10 Aceptable

Amanda

Viajó con su familia y niños pequeños
Le gustó: Limpieza
Booked here because it had a pool for our child. Got here and pool was closed for Reno. It’s not posted anywhere on Expedias site. Parking was $30/day. Shower wasn’t draining, we will see if it’s taken care of when we return from our day. Rooms were nice, hotel itself was nice, breakfast was decent and the same as most hotel breakfast.
Respuesta de Customer Service el 24 mar. 2024
Amanda, we appreciate you taking the time to provide feedback. We regret to hear that certain aspects of your stay didn't meet expectations, such as the unavailability of the pool and a hiccup with the shower drainage in your room. Please rest assured that we strive to provide full transparency on amenities and work diligently to resolve any room issues. It is positive to hear that you found the rooms satisfying and enjoyed the quality of our breakfast. We hope that these aspects, along with our team's commitment to hospitality, inspire you to consider us for future visits.

6/10 Aceptable

Stacie, Lone Grove

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
So parking is 33$ a day unless you find it somewhere else. However, if you get parking with them you are stuck with it for your entire stay. The pool and gym are closed. The vallet people were nice, nice enough to tune my cars radio to a local station for us. (We found that this morning). We were there Sunday to Thursday. They never cleaned our room! The mircrowave is in the hall way. And I didn't attempt laundry. Expedia and the Hyatt don't exactly work together. It would better if your booking there to just use their site. Because if you use expedia they charge your card another 40$ and I'm not sure I'll get that back. The breakfast is decent. Theres no waffles lol. Everything else was a miss. However, if all you want is a hot shower and a comfy bed then this is your place. I won't be staying there again.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 22 mar. 2024
Stacie, it seems your stay was a blend of positive and less favorable experiences. It's good to hear that our valet team left a positive impression, but regrettable that other aspects fell short of expectations. Steps to manage parking selection for the length of stay and a team member's attentiveness to guest room cleanliness are certainly areas we'll examine, as well as strengthening our collaboration with external booking platforms.Thank you for acknowledging the agreeable breakfast and overall comfort of our facilities. We hope that in the future you might consider giving us another chance to better meet your hospitality needs.

10/10 Excelente

Raul

Viajó con su pareja
Friendly people checking you in
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 19 mar. 2024
Raul, it's wonderful to hear you had such a positive experience with the welcoming nature of our colleagues at Hyatt Place Oklahoma City / Bricktown. Your kind words are appreciated and will certainly be shared with the entire team. We can't wait to host you again in the near future.

2/10 Terrible

Jacob

Viajó con su pareja, Viajó con su familia y niños pequeños
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Pool is under construction. Would not have booked here had we known that since we had kids in our group. Room service did not clean rooms and replace towels even though the “do not disturb” sign wasn’t out. We called down to the front desk to have more towels brought up and was told we would have to get them ourselves. The fireplace/heater on the patio did not work.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Jacob, it's regrettable to learn about your recent stay. It seems the pool situation was not ideal for your plans, and we apologize for any confusion this may have caused. In regard to room cleanliness and the availability of towels, our team is typically attentive, and it's disappointing to hear you had a different experience. For the amenity on the patio not operating as expected, your feedback is invaluable. We hope for an opportunity in the future to demonstrate the high standard of service we strive for.

8/10 Bueno

Elizabeth

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Elizabeth, thank you for choosing Hyatt Place Oklahoma City / Bricktown for your stay. We're thrilled to know our efforts to provide top-tier service have been fruitful. Your feedback is greatly appreciated, and we hope to host you again in the future for an even better experience.

10/10 Excelente

Samantha

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice, clean hotel in Bricktown close to the Paycom Center. We were able to walk there easily. Staff were nice. There is parking available but it is valet only. Would stay there again on my next trip to OKC.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 17 mar. 2024
Samantha, it's great to hear that you enjoyed your stay at Hyatt Place Oklahoma City / Bricktown. We're thrilled that you appreciated our cleanliness, convenient location, and friendly team members. We're also glad our valet parking service made your stay more comfortable. Looking forward to welcoming you back on your next trip to OKC. Safe travels.

4/10 Mediocre

Kerry

Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 31 mar. 2024
Kerry, we noticed that your stay with us didn't meet your expectations. We strive to provide an excellent experience for our guests and apologize if we fell short of that. We would love to hear more about your experience in order to improve. We hope to have the chance to serve you better in the future.

10/10 Excelente

Delta

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service el 12 mar. 2024
Delta, thank you for your review. We're truly pleased to see you had an enjoyable experience at Hyatt Place Oklahoma City / Bricktown. It's commendable guests like you who make our day. We look forward to having the opportunity to host you again in the future.

8/10 Bueno

Marchella

Viajó con su familia
Le gustó: Limpieza, personal y atención
The front desk clerk was awesome. She called me by name every time she saw me.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 11 mar. 2024
Marchella, it's delightful to hear your positive feedback about our front desk colleague at Hyatt Place Oklahoma City / Bricktown. Personalized service is one of our priorities and we're thrilled we could make you feel special. We hope to welcome you back soon for another memorable visit!

10/10 Excelente

Cheryl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great hotel - convenient to the ballpark and basketball arena. It had valet parking that was mandatory for parking with the hotel but we were able to find free street parking.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 11 mar. 2024
Cheryl, it's fantastic to hear that Hyatt Place Oklahoma City / Bricktown's location was ideal for your desire to be near the ballpark and basketball arena. We're glad to hear that you found alternative parking that suited you better. Your feedback is appreciated, and we look forward to potentially welcoming you back on your future visits to the city.

8/10 Bueno

Jamie

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The room was nice sized and very clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 11 mar. 2024
Jamie, it's pleasing to know that you appreciated the room at Hyatt Place Oklahoma City / Bricktown. Cleanliness is a top priority for us and we're glad that this was reflected during your stay. We value your feedback and look forward to welcoming you back in the future.

10/10 Excelente

Cory

It was very nice and clean
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 11 mar. 2024
Thank you for the fantastic rating, Cory!It's outstanding you had such a wonderful experience at Hyatt Place Oklahoma City / Bricktown. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excelente

Dallas

Viajó con su familia y niños pequeños, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
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Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 11 mar. 2024
Thanks for the perfect rating, Dallas!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Oklahoma City / Bricktown.Have a wonderful day!