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Opiniones sobre Embassy Suites by Hilton Oklahoma City Will Rogers Airport

3.5 out of 5

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 577 de 1006 opiniones" "
Evaluación: 8 - Bueno. 250 de 1006 opiniones" "
Evaluación: 6 - Aceptable. 85 de 1006 opiniones" "
Evaluación: 4 - Mediocre. 55 de 1006 opiniones" "
Evaluación: 2 - Terrible. 39 de 1006 opiniones" "

8,6/10

Limpieza

9,0/10

Personal y atención

8,8/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Mayra

Se hospedó 1 noche en diciembre de 2023
Respuesta de Tee el 16 ene. 2024
Thank you for letting us know how we are doing, hurry back.

10/10 Excelente

Kensy

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buena
Buena
Se hospedó 3 noches en abril de 2021
Respuesta de OKCMR el 28 abr. 2021
Thanks for the wonderful review!

8/10 Bueno

Riven

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buen hotel
Excelente servicio de limpieza, muy amables, internet no muy bueno, rico desayuno incluido en tu tarifa, bonita picina en mi opinión buen hotel para pasar con familia y amigos. o y también muchos restaurantes cerca al hotel
Se hospedó 1 noche en abril de 2021
Respuesta de OKCMR el 21 abr. 2021
Gracias por sus comentarios, estamos muy contentos de que haya disfrutado de su estadía con nosotros. ¡Esperamos darle la bienvenida pronto!

10/10 Excelente

Kenny

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy limpio
Excelente, muy limpio
Se hospedó 1 noche en octubre de 2020
Respuesta de Embassy OKC el 7 oct. 2020
Thank you for taking the time to review us. We appreciate the feedback!

10/10 Excelente

Kimberly

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is close to the airport
Se hospedó 2 noches en mayo de 2024
Respuesta de T el 13 may. 2024
Wow, thank you so much for the awesome review.

6/10 Aceptable

Susan

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
This Embassy Suites location is wonderfully convenient. The housekeeping staff was terrific though the breakfast staff appear quite inconvenienced by the guests. The toaster failed 2 days were there and when I told an attendant behind the counter her response was "it happens all the time" while they watched and did nothing to resolve. The bed, pillows and linens were comfortable and helped sleep but I was in room 614 and there's a sound like a leaf blower between the bathroom and bedroom and when reported to the front desk they said they'd look at it but nobody was there to resolve anything. When the tv is on you don't notice it but try to sleep with a leaf blower next door. The lack of response from the staff at this location was like none I've seen before. Finally, after a long day of travel I was looking forward to arriving and taking a bath but there was way I wanted to soak in a mildew crusted tub. We are loyal to Embassy Suites when traveling but this was by far not what we've experienced with any other location.
Se hospedó 3 noches en mayo de 2024
Respuesta de T el 9 may. 2024
I am so sorry to hear about your recent stay. We strive to provide the best possible experience for our guests. It sounds like we may have dropped the ball. I will get with all department leads to ensure sufficient training be done so this does not happen in the future. We are starting renovations this summer so I truly hope you will return as we would love to have another chance to show you how great our hotel really is.

4/10 Mediocre

aleta

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The appearance of the main lobby is very nice but the rooms are definitely lacking! The smell of musty water is something that needs to be addressed.
Se hospedó 1 noche en mayo de 2024
Respuesta de T el 9 may. 2024
Hello, I'm so sorry to hear you weren't 100% happy with your recent stay. We love our property but do realize there is age behind it. We are starting renovations this summer. We would love to have you back when its complete. If you stay with us again, please reach out to me and I will make sure you have the best stay possible. Thank you. Front Office Manager.

10/10 Excelente

Barbara

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice to have dinner available
Se hospedó 1 noche en mayo de 2024
Respuesta de Embassy Suites el 8 may. 2024
Our restaurant 1815 is open daily from 5pm -11pm.

6/10 Aceptable

Jessica, Rocklin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Room was good value for what you pay. Super Close to airport.
Se hospedó 1 noche en mayo de 2024
Respuesta de Embassy Suites el 8 may. 2024
Thank you for your review. Come back soon!

10/10 Excelente

Young Sook

Le gustó: Estado de la propiedad e instalaciones
Rooms are very clean
Se hospedó 1 noche en mayo de 2024
Respuesta de T el 9 may. 2024
Wow, thank you so much for the great review.

10/10 Excelente

Robert E

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
water pressure on shower was fair, rooms were cleaned, front desk personel were nice, excellent breakfast
Se hospedó 3 noches en abril de 2024
Respuesta de T el 30 abr. 2024
Wow, thank you so much for the awesome review. We really appreciate it. We hope to see you back real soon.

10/10 Excelente

Nickolas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de T el 21 abr. 2024
Wow, thank you so much for the great review..

10/10 Excelente

Sharon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de T el 17 abr. 2024
Wow, thank you so much for the review. We really appreciate it. We hope to see you back soon.

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de T el 17 abr. 2024
Wow, thank you so much for the review. We really appreciate it. We hope to see you back soon.

10/10 Excelente

Brittney

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was absolutely amazing with helping me. I had physical disability and they all were very helpful with accommodating and helping me.
Se hospedó 1 noche en marzo de 2024
Respuesta de T el 10 abr. 2024
Wow, thank you so much for the 5 out of 5. We really appreciate it. We hope to see you back real soon.

6/10 Aceptable

Megan

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
The room I stayed in had a horrible noise from the HVAC system, took two days to finally have it fixed and I was never offered a discount due to the lack of sleep for three nights. It was so loud and disruptive I couldn’t sleep through the noises when the heat would come on. Disappointed I was not offered some compensation for the uncomfortable stay.
Se hospedó 4 noches en febrero de 2024
Respuesta de T el 8 abr. 2024
I'm so sorry to hear about your recent stay at Embassy Suites. We strive to provide the best stay possible for our valued guest. It sounds like we may have dropped the ball. I would love to discuss this in detail with you so I will reach out today. Hope to speak to you soon.

10/10 Excelente

Amanda, Taloga

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very convenient for airport usually. Early flight asked front desk to call cab… got a blank look. She told us to Uber or Lyft. Check in staff was more helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de T el 4 abr. 2024
I'm so sorry to hear about your experience with the front desk. We strive to go above and beyond with our customer service, and it sounds like we may have dropped the ball. I will get with all front desk staff and implement some additional training for sure. I do apologize for any inconvenience this may have caused. We do truly hope you'll come stay with us again in the future and give us another chance to show you just how great our customer service is.

6/10 Aceptable

Brianna

Viajó en grupo
Great location to get around to different areas. The first time we stayed it was very clean and didn't have any noticeable concerns. We had check in their app and had the digital card. It made it very convenient. The second check in was the same, but the room we were assigned had dirty dishes outside of it and the key card didn't let us in. We were relicated to another room and had a much worse experience than the first check in experience. The room was clean minus dirty dishes outside the door again. There were alot of things that seemed to be a downgraded room. There were missing parts or damaged areas in the room and the tv was not the same as the prior room. The bed was also not comfortable and appeared to be a much worn out bed than prior. It was not worth the price that I paid for compared to the original stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tee el 2 abr. 2024
Thank you for taking a moment to share your experience about your recent stay at our hotel. As one of our guests we value your feedback. We continuously strive to provide comfortable and caring services; we want to ensure you have a rewarding stay. My apologies for the issues you had with your room and for the inconveniences you experienced during your stay. Your satisfaction is very important to us and my apologies once again for not making this right during your stay. If you would like to discuss your stay in more detail, just let me know the best way to contact you. Thank you again for your feedback and we hope you will consider staying with us again the next time you are in the area. Safe travels

10/10 Excelente

Rhonda

Viajó con su familia
Le gustó: Servicios
The staff was amazing. Rooms very clean
Se hospedó 2 noches en marzo de 2024
Respuesta de T el 2 abr. 2024
WOW, thank you so much for the 5 stars. We hope to see you back real soon.

10/10 Excelente

Alyssa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comfortable
Se hospedó 1 noche en marzo de 2024
Respuesta de T el 2 abr. 2024
Wow, thank you so much for the 5 stars. We really appreciate it. Come back and see us soon.

2/10 Terrible

Ashley

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Bad experience,
Se hospedó 2 noches en marzo de 2024
Respuesta de Tee el 2 abr. 2024
Thank you for staying with us and I apologize that you did not enjoy your stay. We strive to make your stay perfect each and every time. My apologies again for your experience no being the best it could be, we hope you will give us another opportunity the next time you are in the area.

4/10 Mediocre

Clinton

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención
This was a very nice hotel as far as cleanliness and appearance. However the two issues we had were the rooms were terribly hot during the night with the set as low as it would go. The second was with the “buffet” breakfast. Certain staff members were very rude about where to go and how it worked. We have never been to a buffet where you just got to pick and they got it for you. There was so many people at breakfast that by the time you make your plates for the whole family and wait in line multiple times we barely got to eat before they closed everything off. We will not be back due to the lack of AC alone.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 2 abr. 2024
Dear Clinton,Thank you for being our guest and sharing your valuable feedback. While we are delighted you enjoyed our clean accommodations, we are sorry you had concerns with the air conditioning, staff, and breakfast. Your comments are important to us and will be reviewed with the team to ensure we are always offering our best. We hope you'll reconsider and give us another opportunity to impress you with our improvements.

6/10 Aceptable

Cintia

Se hospedó 1 noche en marzo de 2024
Respuesta de T el 21 abr. 2024
Thank you for the review. We hope to see you back soon.

10/10 Excelente

George

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de T el 2 abr. 2024
Thank you so much for the 5 stars. We love it. We hope to see you back real soon.

10/10 Excelente

Michael

Se hospedó 1 noche en marzo de 2024
Respuesta de T el 21 abr. 2024
Wow, thank you so much for the great review.

6/10 Aceptable

Kelly

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Limpieza
Overall the hotel was pretty outdated but we happy hour and breakfast in the morning we're awesome.
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager el 28 mar. 2024
Dear Kelly,Thank you for being our guest and sharing your valuable feedback. While we are happy you enjoyed our delicious breakfast and wonderful happy hour, we are sorry you had concerns with the accommodations. Your comments are important to us and will be shared with the team. We look forward to welcoming you back and impressing you further.

10/10 Excelente

Paul, Faribault

Se hospedó 1 noche en marzo de 2024
Respuesta de T el 17 abr. 2024
Wow, thank you so much for the review. We really appreciate it. We hope to see you back soon.

8/10 Bueno

tree

Viajó por negocios, Viajó con su familia
Le gustó: Personal y atención, servicios
Our room had broken pieces on the shower and lots of water damage on the ceiling.
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager el 25 mar. 2024
Dear Tree,Thank you for choosing to stay with us at Embassy Suites by Hilton Oklahoma City Will Rogers Airport for your recent getaway. We are sorry to hear that the bathroom in your room was not as expected. Please know our friendly staff is always available to assist you during your stay to ensure that you have the experience you expected. It is our hope that you will consider staying with us again in the future.

8/10 Bueno

Constance

Not within walking distance of shops or restaurants
Se hospedó 3 noches en marzo de 2024
Respuesta de T el 13 mar. 2024
Thank you so much for the great review. I do apologize we don't have much in walking distance. The city just launched a beautification project for Meridian Ave. We are super excited to see the changes coming up. We hope to see you soon at The Embassy Suites. Have a wonderful day.

10/10 Excelente

Deneise

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love love loved it all
Se hospedó 1 noche en marzo de 2024
Respuesta de t el 11 mar. 2024
Thank you for the terrific comments and we hope you hurry back for another great stay and delicious breakfast. Safe travels.

10/10 Excelente

Brittany

Se hospedó 1 noche en marzo de 2024
Respuesta de T el 2 abr. 2024
Wow, thank you so much for the 5 stars. We really appreciate it so much. Please come back and see us real soon.

8/10 Bueno

Sabrina

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en marzo de 2024
Respuesta de T el 11 mar. 2024
Thank you for the 4 out of 5 rating. We really appreciate your business and can't wait to see you again soon at the Embassy Suites.

4/10 Mediocre

Josie

Viajó por negocios
No le gustó: Servicios, estado de la propiedad e instalaciones
My room was dirty and the ceiling looks like it may fall in
Se hospedó 1 noche en febrero de 2024
Respuesta de Tee el 20 feb. 2024
We appreciate your feedback and want to apologize for your stay being less than excellent. We will share your comments with our team, thank you for helping us make improvements. We hope you give us another chance to show you better experience. Safe travels.

10/10 Excelente

Alfonso

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent
Excellent Stay!!
Se hospedó 2 noches en febrero de 2024
Respuesta de Tee el 14 feb. 2024
Thank you for taking the time to let us know how we are doing and we hope you hurry back for another terrific stay. Safe travels.

8/10 Bueno

Amber

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Tee el 12 feb. 2024
Thank you for taking the time to let us know how we are doing; hope you hurry back for another great stay. Safe travels.

10/10 Excelente

Cliente verificado

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de Tee el 9 feb. 2024
Thank you so much for the 10's! Here at Embassy Suites by Hilton Oklahoma City Will Rogers Airport, our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you and we hope to welcome you back in the future.

6/10 Aceptable

CABLE

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was good except the fact I booked a King bed and got stuck with two queens
Se hospedó 1 noche en febrero de 2024
Respuesta de Tee el 5 feb. 2024
Thank you for your review, I am happy to hear that you had a great stay with us. My apologies for any inconveniences with the suite you selected and hope to see you again soon, safe travels.

10/10 Excelente

Lisa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nothing
Se hospedó 3 noches en enero de 2024
Respuesta de Tee el 30 ene. 2024
Thank you for the terrific 5, hurry back for another great stay and safe travels.

8/10 Bueno

Edward

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
My stay was enjoyable
Se hospedó 2 noches en enero de 2024
Respuesta de Tee el 23 ene. 2024
Thank you for staying with us and we hope you enjoyed your stay with us. Hurry back and safe travels.

10/10 Excelente

Dana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Tee el 23 ene. 2024
Thank you for the terrific 10's, hurry back for another great stay.

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I Loved the Overall feel. The Rooms were very comfortable. The Breakfast was amazing. All the staff were very friendly. I didn’t like the tub. It obviously had some type of mat prior and looked stained. Around the faucet in suite area, water handles , around base appeared uncleaned, at least one of the faucets, for quite some time. Overall would definitely stay here again
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager el 22 ene. 2024
Dear John,It was a pleasure hosting you at Embassy Suites by Hilton Oklahoma City Will Rogers Airport! We're glad our comfortable rooms, tasty breakfast, and friendly staff impressed you. However, we apologize for any issues with the tub, and we'll pass your comments along to our housekeeping staff. Should you be in the area again, please come back to see us.

2/10 Terrible

David

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
The dirtiest hotel I have been at in a long time.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 22 ene. 2024
Dear David,Thank you for sharing your feedback. We're genuinely concerned to hear that we did not meet cleanliness standards during your stay. Your comments are valued, and we will address your concerns to ensure our facilities are maintained to our high standards. We appreciate your input and hope to have another opportunity to demonstrate our commitment to cleanliness and guest satisfaction.

4/10 Mediocre

Patrick

Se hospedó 1 noche en enero de 2024
Respuesta de Tee el 23 ene. 2024
Thank you for taking the time to let us know how we are doing, if you have a moment to tell us more about your stay we love to hear more. Safe travels and we hope to see you again next time.

2/10 Terrible

Donna

Se hospedó 1 noche en enero de 2024
Respuesta de Tee el 23 ene. 2024
We appreciate your feedback and if you have a moment to share your experience with us, we would like the opportunity to hear more. Could you please contact us with more details, we hope you will give us a chance to show you a great stay.

10/10 Excelente

Simona

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff
Se hospedó 3 noches en enero de 2024
Respuesta de Tee el 16 ene. 2024
Thank you for the 5 rating, hurry back.

2/10 Terrible

Donna

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Terrible stay
Weather bad and the hotel had the heat on and could not adjust. The temp was well over 85 degrees. The desk said they turn off the air because it was cold out. Breakfast was the worst I had ever had.
Se hospedó 1 noche en enero de 2024
Respuesta de Tee el 16 ene. 2024
We appreciate your feedback and thanks for bringing these issues to our attention and we apologize for the inconvenience and unpleasant experience. We hope you will give another opportunity the next time you are in the area to show you this not typical and again our apologies, safe travels.

10/10 Excelente

Valerie

Se hospedó 1 noche en enero de 2024
Respuesta de Tee el 16 ene. 2024
Thank you for the terrific 5. Safe travels and hurry back

10/10 Excelente

Maryann

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great except for the breakfast. Breakfast needs more selection and flavor on the hot items were not appetizing. It didn’t taste great.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Tee el 12 ene. 2024
Thank you so much for taking the time to let us know how we are doing. We do apologize that breakfast was a not to your liking. We will share your comments with our team, as we are always looking for ways to make your next even better. Thank you again and we look forward to you staying with us again.

10/10 Excelente

TOMMY AIJIE DA SILVA

Se hospedó 2 noches en enero de 2024
Respuesta de Tee el 29 ene. 2024
Thank you for the terrific 5, hurry back for another great stay and safe travels.

10/10 Excelente

Hillary

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Tee el 11 ene. 2024
Thank you for the wonderful 5 and hurry back for another great stay.