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Opiniones sobre Opal Hot Springs & Holiday Park

2.5 out of 5
Opal Hot Springs & Holiday Park
257 Okauia Springs Road, Okauia

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 160 de 416 opiniones" "
Evaluación: 8 - Bueno. 160 de 416 opiniones" "
Evaluación: 6 - Aceptable. 66 de 416 opiniones" "
Evaluación: 4 - Mediocre. 11 de 416 opiniones" "
Evaluación: 2 - Terrible. 19 de 416 opiniones" "

8,4/10

Limpieza

8,6/10

Personal y atención

8,4/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

CLAUDIA ELENA

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Un hermoso lugar que no está bien administrado
Deben mejorar el lugar porque es hermoso . Se supone que limpian tres veces al día los baños, pero no es cierto, hay polvo y suciedad por todas partes. La piscina es sucia afuera y adentro con insectos muertos flotando.

8/10 Bueno

Rex A

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice pools.
Se hospedó 2 noches en abril de 2024
Respuesta de Vanessa el 30 abr. 2024
Good Afternoon,Thank you for your wonderful review and we hope to see you again in the future. Many thanks.

6/10 Aceptable

Mary

Viajó con su familia
Le gustó: Servicios
I found the whole properties facilities being good and not hard to access, I would say put something more in place for the cars up at the cabins as some had more vehicles than suppose to and also have a system that better makes other guests know to stop being noisy and also the cabin I was in the door kept jamming which made it hard to lock. I didn't like there were cobwebs and spiders on the roof an no vacuum or broom offered if your there for longer than 3 days. Plus beds were dusty on the top bunks. Suggest to have a better airflow for condensation.
Se hospedó 2 noches en abril de 2024
Respuesta de Vanessa el 30 abr. 2024
Good Afternoon Mary,Thank you for your positive feedback and we have passed this onto Management. We do encourage guests to come up to the office should other guests be too noisy after 10.00 pm, we are sorry that you encountered this. But we do hope that you still enjoyed your stay with us and hope to see you again in the future, maybe staying in one of our Motel Units. Many thanks.

2/10 Terrible

Phoebe

Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Patchy reception onsite so purchased Wifi which ended up being terrible. The bed was extremely uncomfortable, bathrooms were poor and was quite noisy.
Se hospedó 4 noches en abril de 2024

8/10 Bueno

Thomas

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en abril de 2024
Respuesta de Vanessa el 30 abr. 2024
Good Afternoon Thomas,Thank you so much for your great review and we hope to see you again in the future. Many thanks.

6/10 Aceptable

Mimoy

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
room doesn't look like the photo sent to me kind of disappointed there but view is nice and the place is peaceful.
Se hospedó 2 noches en marzo de 2024
Respuesta de Vanessa el 30 abr. 2024
Good Afternoon Mimoy,Please advise us which room you booked, so that we can contact Expedia to make any changes with the photo's, but pleased that you enjoyed your stay with us and hope to see you again in the future. Many thanks

4/10 Mediocre

Kathy

We never got there as the function got cancelled through illness and our money wasn't refunded as we hadn't cancelled by the 10th February 2024 which is terrible as other accommodations offer a much better cancelation time frame I will never look to book there again and will tell people. Its time Opal Springs moved with the times .I gave 24hr notice of my cancelation so they were able to sell it on.
Se hospedó 1 noche en febrero de 2024
Respuesta de Brian el 2 mar. 2024
I unfortunately disagree. You booked through Expedia and they are very efficient at letting you know things like cancellation policies. 24 hour notice would be hard to resell even if we were situated in a busy city. People know weeks or months in advance that they are travelling, not the day before. I explained this to you on the phone, and you were fine with it. The room remained empty as expected, as we had no time to rebook it.

8/10 Bueno

Donna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Cental to Rail Trail. The owners seem to have done alot of work on the grounds and working their way up the list of priorites & improvements for an older establishment. Although the rooms are tired but they are clean, and tidy & contain all of the necessities. Good linen, comfortable beds & pillows & all the cutlery crockery expected.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Alice

Se hospedó 1 noche en febrero de 2024
Respuesta de Vanessa el 30 abr. 2024
Good Afternoon Alice,Thank you so much for your great review and we hope to see you again in the future. Many thanks.

8/10 Bueno

Elodie, Cambridge

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice unit, all very clean. The choice of different pools is great (a big one at 28 degrees, another smaller at 37 and an even smaller one at 39). The only downside is that they only open at 9.00am and the check out is at 10. But otherwise, great place to stay :)
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Kate

Viajó en grupo
Le gustó: Limpieza, personal y atención
Clean and tidy, well kept grass areas. Tourist flat was a bit run down and basic worth of fashioned decorations, but very convenient facility for what we needed.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Kushla

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Pools were great, thats about it. Cabins were terrible, brown water that was disgusting, leaks everywhere, bathrooms need upgrading. The deck out front is very unsafe for toddlers. No phone reception, had to pay for wifi. Rubbish stinks right in the middle of everyone. The mattress, we couldnt even sleep on it, it had springs poking out everywhere. Will never be going back. 😢
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Kamila

Se hospedó 1 noche en diciembre de 2023
Respuesta de Vanessa el 30 abr. 2024
Good Afternoon Kamila,Thank you so much for your great review and we hope to see you again in the future. Many thanks

2/10 Terrible

Debbie

Se hospedó 1 noche en enero de 2024
Respuesta de Vanessa el 30 abr. 2024
Good Afternoon Debbie,Sorry that you didn't enjoy your stay with us. You haven't mentioned why your stay with us didn't go well. Please advise us where we went wrong for your stay. Many thanks

10/10 Excelente

Vilma

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

8/10 Bueno

kay

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Grandson enjoyed the swimming pool. Attractive surroundings and though busy somehow felt peace.ful
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Denise

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Second time staying. Well maintained campgrounds with good clean facilities the bonus of heated mineral pools. The hosts are friendly and helpful. We will be back again in the future.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brian el 30 dic. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Tui

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
everything was awesome x
Se hospedó 3 noches en diciembre de 2023
Respuesta de Brian el 30 dic. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Chris

Se hospedó 2 noches en diciembre de 2023
Respuesta de Brian el 30 dic. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Farrell Carlos

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
nice scented room
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brian el 30 dic. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Megan

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the peace of the Opal pool
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brian el 30 dic. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Genetha

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely place
Se hospedó 1 noche en noviembre de 2023
Respuesta de Brian el 30 dic. 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Danelle

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Just the pool and lady at office man at office is a ripe prick
Se hospedó 1 noche en noviembre de 2023
Respuesta de Opal Hot Springs el 30 dic. 2023
We appreciate your feedback. Can you tell us next time that you have 3 children with you.

8/10 Bueno

Janice

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The wifi was a bit of a problem as it cut out a lot in the tourist flats
Se hospedó 3 noches en octubre de 2023
Respuesta de Vanessa el 15 nov. 2023
Hi Janice, so sorry to hear that you had trouble with our wifi, we are with StarLink so it should be ok, but we will look into it. Once again thank you for your review and we hope to see you again in the future. Many thanks.

10/10 Excelente

Deborah

Se hospedó 1 noche en octubre de 2023
Respuesta de Brian el 30 dic. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Melissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
What an awesome spot, we will be back again forsure!!! Amazing place to stay, loved the pools and the room, the location, it was all very nice. Friendly people too which was a nice bonus!
Se hospedó 2 noches en octubre de 2023
Respuesta de Brian el 4 nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Lisa

Se hospedó 1 noche en octubre de 2023
Respuesta de Vanessa el 15 nov. 2023
Hi Lisa, wow thank you so much for awesome review, we hope to see you again in the future. Many thanks.

6/10 Aceptable

Daniel

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Had a simple Cabin, not a motel. Came bak to find theyd been in to empty th Bin!? How much rubbish did they think we had accumulated in 1 night? We had a lot of stuff lying around so wasnt impressed!. Flooring is shocking in th shower bathroom area. Definitely wear jandals in th shower.
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

HIROSHI

Viajó con su familia y niños pequeños
No le gustó: Servicios, estado de la propiedad e instalaciones
到着時間が遅く、9時以降は管理人がおらず、wifiの使い方わからず。翌日有料とのことを聞いたが、一晩携帯もwifiも使えず。
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Kapu

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Receptionist was very welcoming and informative. Great place to stay overall, the only downfall was no cell reception but otherwise a great place to stay. Would recommend and stay again. Thanks team.
Se hospedó 2 noches en octubre de 2023
Respuesta de Brian el 4 nov. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Kurt

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very child friendly
Se hospedó 2 noches en septiembre de 2023
Respuesta de Brian el 4 nov. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Choyce

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I love that they have hot an cold pools
Se hospedó 1 noche en septiembre de 2023
Respuesta de Brian el 4 nov. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Shayleigh

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Claire

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Logement agréable et bien équipé. Un chauffage supplémentaire aurait été appréciable. Pas de wifi gratuit. Mais dans l’ensemble très satisfaisant et bien équipé.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Shannon

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Servicios
Beautiful park and Motel. We really enjoyed soaking in the hot pools hence why we chose to stay here. Unfortunately tv didn’t work as aerial was broken and heating in the motel was quite insufficient. Nevertheless we would absolutely one hundred percent stay again because the beds were comfortable our room was lovely and clean with everything we needed. Jug, toaster, cutlery serve wear. And the pools are just Devine!!
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Destiny

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Rea

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Liked the prices, everything walking distance. Didnt like how thin the walls are and being able to hear the littlest things from both cabins on either side= need to put something in to help with noise
Se hospedó 1 noche en julio de 2023
Respuesta de Vanessa el 1 ago. 2023
Hi Rea, that you for your lovely review, we are so pleased that you enjoyed your stay with us and hope to see you back again in the future. We apologise for the noise and have made a note for Management for future up-grades. Take care.

8/10 Bueno

Tio

Se hospedó 1 noche en julio de 2023
Respuesta de Vanessa el 1 ago. 2023
Hi Tio, thank you so much for your lovely review, we are so please that you enjoyed your stay with us and we hope to see you back again in the future. Take Care.

6/10 Aceptable

Gaylene

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Enjoyed having access to pools. Bed was comfy, living space was clean, bathroom was not -floor was so sticky we put down bathmat to walk on. No smoke alarm/detected.
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Naum

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Channell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Vanessa el 1 ago. 2023
Thank you so much for your lovely review, we are so pleased that you enjoyed your stay with us and hope to see you back again in the future.

8/10 Bueno

Astina

Viajó con su familia
Le gustó: Limpieza, personal y atención
Overall a good stay. Room was clean and comfortable. However the shared toilets/shower was old and rather grimy. So we bath in the shower block instead. Expedia was not great though. First the listing was incorrect - the room did not have a bathroom at all as stated. -second when we wanted to change and upgrade the room, I assumed I would be paying a little more. I did not ask for a refund but rather an upgrade so was willing to pay more. Instead they were planning to cancel the payment for that room and made me pay for another room which means I am paying for 2 rooms instead. When is an upgrade considered a cancellation? Apparently Expedia thinks so. This is the 2nd time I had a rather bad experience with Expedia. I suppose this means I should be wary of it in the future.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Angelia

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Swimming is lovely, staff is amazing Highly recommended
Se hospedó 2 noches en junio de 2023
Respuesta de Vanessa el 1 ago. 2023
Thank you so much for your lovely review, we are so pleased that you enjoyed your stay with us and we look forward to seeing you again in the future.

2/10 Terrible

Lee

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2023
Respuesta de brian el 15 jun. 2023
The irony of this review is that the guests were a "no show", booked for the 9th june, no one arrived to stay. Thankyou keyboard warrior.

6/10 Aceptable

Douglas

Viajó con su pareja
Le gustó: Limpieza
customer service and communication a bit lacking
Se hospedó 1 noche en mayo de 2023
Respuesta de brian el 15 jun. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Paul

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Awesome service from Brian and co. Would definitely stay again
Se hospedó 1 noche en mayo de 2023
Respuesta de brian el 15 jun. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Bonita

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Was great for a night out
Se hospedó 1 noche en mayo de 2023
Respuesta de brian el 15 jun. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Max

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was great; easy parking, nice staff, clean room. Very comfortable bed, pillows and bedding. Decent shower, full oven/stove, lots of TV channels. Amazing onsite facilities; recycling, clothes washers and dryers, barbecue, playground, office shop. The Ramaroa pool was so nice I want to keep it secret, don't tell anyone ok?
Se hospedó 1 noche en abril de 2023
Respuesta de brian el 15 jun. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Warrick

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All good , comfortable bed, peace and quiet.
Se hospedó 1 noche en abril de 2023
Respuesta de Vanessa el 15 nov. 2023
Hi Warrick, thank you so much for your wonderful review and we hope to see you again in the future. Many thanks.

8/10 Bueno

Vicky

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en abril de 2023
Respuesta de brian el 15 jun. 2023
Thanks for staying with us. We appreciate your feedback!