Not going to just be outright Rude, just honest. Our sales team arrived at the property and the heat did not work on part of the unit, it was a challenge to get a response from the owner. The issue was fixed however, it was the following day and wasn't without several calls having to be made.
Then a little over a week into the stay, the back of the toilet overflowed while everyone was sleeping, soaked the hallway floor, bathroom floor and went through the kitchen ceiling. We tried to contact owner yet again, Nope couldn't get ahold of him at all!!! Our sales team had to stay in this house for almost another week with the nasty water in the house. No resolution was given for our stay. VRBO tried contacting the owner with no success either. I tried to get a partial refund for this horrible experience and the owner refuses to call us to rectify the situation. However, he filed a claim No problem to get his property fixed but he cannot make himself available to assist us during the issues we had at his property. I would've liked to give a better review; as I don't like to be negative but when I stay somewhere I want to know the owner will respond to immediate issues as I believe we had just that with the ceiling caving in. I want to enjoy my stay and be relaxed, not be more stressed! Just really disappointed with the lack of response with this owner! If you stay at this property, please beware if any issues arise, you will more and likely will not be able to get ahold of the owner or get resolution to the issue.