Playa privada, arena blanca, camas de playa, sillas reclinables de playa

Opiniones sobre Jewel Dunn's River Adult Beach Resort & Spa, All-Inclusive

3 out of 5

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 418 de 1006 opiniones" "
Evaluación: 8 - Bueno. 349 de 1006 opiniones" "
Evaluación: 6 - Aceptable. 138 de 1006 opiniones" "
Evaluación: 4 - Mediocre. 58 de 1006 opiniones" "
Evaluación: 2 - Terrible. 43 de 1006 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,0/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

2,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was amazing, the staff were pleasing to interact with... I room was absolutely beautifully loved the view and the hospitality
Se hospedó 2 noches en noviembre de 2019
Respuesta de Kemisha Gordon el 6 dic. 2019
Hello, Thank you so much for sharing your feedback with us. We are thrilled to hear that you has the most amazing time at our resort. It was our absolute pleasure to have hosted you. Thank you for choosing Jewel Dunn's River Adult Beach Resort and Spa. Please know that we will share your lovely comments with our entire team and congratulate them all on a job well done! Best Regards.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 6 noches en septiembre de 2019
Respuesta de Kemisha Gordon el 30 sept. 2019
Hello, Thank you for taking the time to share your review with us. Based on your rating, it appears that you had an overall great stay at our resort. Thank you for choosing to stay with us. Should you have insights on areas you found unsatisfactory during your stay, do feel free to contact our resort directly or send us a message via Expedia Messages Center. Thank you once again for staying with us here at Jewel Dunn's River. We look forward to welcoming you at our beautiful resort soon. Kind Regards.

6/10 Aceptable

MARIA, PR

Viajó con su familia
No le gustó: Limpieza
Unfortunately this was a mixed feeling experience. When we arrived de were given a room in the old area... the air conditioner didn’t work, there were a lot of cats in the sorroundings and a cocarouch visit us 🙃. The next day we ask for a room change and we did the rest of our stay in the main building. Rooms were much cleaner there and more spacious. The same experience with staff, there were some great members and other meh. But the SPA WAS AMAZING 🙌 you should try it!
Se hospedó 1 noche en julio de 2019
Respuesta de Kemisha Gordon el 20 jul. 2019
Dear Maria, Thank you for sharing your feedback with us. We are sad to hear of your negative experience at our resort. Thank you for bringing your valued concerns to our attention. We will be sharing your review with our Management Team to address. We aim to provide quality service to all of our guests and are disappointed to hear that we did not meet the mark with you. We are elated to hear that you you very much enjoyed your spa service at our Radiant Spa and found it amazing. Thank you for staying with us and we do hope that you will allow us another opportunity of hosting you in the future. Kind Regards.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Se hospedó 1 noche en junio de 2019
Respuesta de Kemisha Gordon el 16 jun. 2019
Hello, Thank you for sharing your review with us. Based on your rating it appears that you had an overall wonderful stay with us. Thank you for staying with us. Please know that we welcome you to share your insights on the areas you found unsatisfactory during your stay. We value your feedback. Your feedback makes us better. You may contact our resort directly or share your valued concerns via our Expedia Message Center. We look forward to hearing from you. We look forward to welcoming you back to our Jewel Dunn's River in the future. Kind Regards.

8/10 Bueno

Cliente verificado

Se hospedó 8 noches en diciembre de 2018
Respuesta de Velona W. el 31 dic. 2018
Dear Guest: Thank you very much for choosing our resort and sharing your feedback. Your patronage is truly appreciated, and we hope to see you again soon. Kind regards

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención
Está muy bien ubicado y muy buena atención solo que cuando compras el paquete es todo incluido y no colocan cervezas en la habitación
Se hospedó 7 noches en septiembre de 2018
Respuesta de Carol Davis el 16 sept. 2018
Dear Guest: Thank you for taking the time to share your recent experience at our resort. Needless to say guest feedback is vital to our operation and we are grateful you took the time to share your observations with us. Please let us know if there is anything we can do to make your future stays with us even better. Thanks again for choosing Jewel Dunn's River we appreciate your business and welcome the opportunity to be of service to you again. Best regards,

10/10 Excelente

Elizabeth

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 6 noches en noviembre de 2019

2/10 Terrible

Cliente verificado

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There is nothing good to say about this place. They stole our money. Due to Covid we had to postpone our trip. They told us we can rebook at anytime. Now, after travel restrictions have been lifted, no one is available to help us. We are first responders that need and deserve a vacation. Thieves!
Se hospedó 5 noches en marzo de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en febrero de 2019

8/10 Bueno

Alex T, NJ

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is not your typical big crazy resort, this is a smaller scale resort where it is quieter. Unless you participate in the nightly events (steel drum band, dancing competition, local eats), you could be bored. Every night when we went to the club we were two of the few people in there. But it was perfect for us... no fighting over beach or pool chairs, no problem getting dinner reservations, no waiting for drinks at the bar. The staff really made made the experience great and memorable. Cornell, Romario, and Jimmy (Kishnoy) were all great behind the bar, so friendly and welcoming, and we ended each night at tree bar or one of the pool bars with them. Gregory on the grill kept us well fed and had great hospitality. Downside was being so far from the airport. Daytime could get crowded in pools when day passes are offerered for local residents (lots of grinding in the pool, we didn’t take a swim in there after the bumping and grinding). Overall, we would go back when looking for a quiet and easy trip.
Se hospedó 5 noches en diciembre de 2019

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was kind of outdated and there was not really any authentic Jamaican food. The spa was great.
Se hospedó 4 noches en octubre de 2019

10/10 Excelente

Clyde,H.

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a great place to propose to your gurl at it was enjoyable and very peaceful
Se hospedó 4 noches en enero de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 14 noches en marzo de 2020
Respuesta de Carol Walters el 5 abr. 2020
Dear Guest: Thank you for filling out our Brand Survey and for rating us with a 5 score on your overall service experience. We are delighted we were able to meet your expectation and accommodation needs. Please know that we do strive to make each stay comfortable and enjoyable for each of our guest. The management of this hotel has been made aware of our areas of opportunity for our improvement. You can be assured we address any area in which you scored below a 5 as this is our service goal. Thanks again for choosing Jewel Dunn's River we appreciate your business and welcome the opportunity to be of service to you again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicios
The rooms were really small and cramped up (at the lowest level) The room service wouldn’t come sometimes and when they would, they wouldn’t replace all the towels.
Se hospedó 8 noches en enero de 2020
Respuesta de Carol Walters el 5 abr. 2020
Dear Guest: Thank you for taking the timeout to share with us why our product and services did not meet your expectations. I understand how disappointing it must be when the standard of your stay is not equal to that which your expect, please rest assured that this is not the lasting impression we wish to leave with you our valued guest. Please know that we do strive to make each stay comfortable and enjoyable for each of our guest. The management of this hotel have been made aware of our area of opportunity for our improvement. You can be assured we address any area in which you scored below a 5 as this is our service goal. Thanks for choosing Jewel Dunn's River we appreciate your business and welcome the opportunity to be of service to you again. :

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
the property was very clean and the staff was excellent i would visit this hotel again and again keep up the good work
Se hospedó 3 noches en febrero de 2020
Respuesta de Carol Walters el 1 abr. 2020
Dear Guest. Jewel Dunn’s River’s management and staff wish to express great thanks to you for spending your vacation with us and sharing your thoughtful review. We are delighted in knowing your vacation time was enjoyed by making the most of the amenities, hotel facilities and the exceptional service offered by the staff, especially those mentioned by name. Our goal is always to create an experience of a lifetime for you our valued guest and we are happy your experience was all you anticipated. It is a pleasure to know that you enjoyed the accommodation, beautifully maintained property, dining options available, amazing entertainment and activities. The associates mentioned will also be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future for another vacation experience.

2/10 Terrible

Cliente verificado

Se hospedó 4 noches en marzo de 2020
Respuesta de Carol Walters el 29 mar. 2020
Dear Guest: Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates. We look forward to seeing you soon.

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Unusual but fun
We had an unusual, but pleasant, week. The resort was empty due to the travel ban. The staff was artillery upbeat and fun to deal with. The place is beautiful and we made some good friends there
Se hospedó 5 noches en marzo de 2020
Respuesta de Carol Walters el 26 mar. 2020
Dear Michael: Jewel Dunn’s River’s management and staff wish to express great thanks to you for spending your vacation with us and sharing your thoughtful review. We are delighted in knowing your vacation time was enjoyed by making the most of the amenities, hotel facilities and the exceptional service offered by the staff, especially those mentioned by name. Our goal is always to create an experience of a lifetime for you our valued guest and we are happy your experience was all you anticipated. It is a pleasure to know that you enjoyed the accommodation, beautifully maintained property, dining options available, amazing entertainment and activities. The associates mentioned will also be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future for another vacation experience.

10/10 Excelente

Amy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The resort has an excellent buffet serving 3 times daily. The cuisine varies from pasta to authentic Jamaican which is really tasty. The grill by the pool/beach also has great jerk chicken. The servers are very accommodating and most of them are friendly. Joe, the tennis coach was awesome. He has 2 sessions daily Mon-Sat which is included in the cost of the room. The rooms and furnishings are some what dated and could use updating to be more modern. The gym was fairly nice and has good equipment.
Se hospedó 7 noches en marzo de 2020
Respuesta de Carol Walters el 24 mar. 2020
Dear Amy: Jewel Dunn’s River’s management and staff wish to express great thanks to you for spending your vacation with us and sharing your thoughtful review. We are delighted in knowing your vacation time was enjoyed by making the most of the amenities, hotel facilities and the exceptional service offered by the staff, especially those mentioned by name. Our goal is always to create an experience of a lifetime for you our valued guest and we are happy your experience was all you anticipated. It is a pleasure to know that you enjoyed the accommodation, beautifully maintained property, dining options available, amazing entertainment and activities. The associates mentioned will also be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future for another vacation experience. Regards,

6/10 Aceptable

Cliente verificado

Se hospedó 7 noches en marzo de 2020
Respuesta de Carol Walters el 23 mar. 2020
Dear Guest: It was a pleasure hosting you for this past stay, and we look forward to welcoming you back for many more to come.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Peace, fun, sun and great staff and management. The staff was very attentive and friendly. They handled our C19 anxiety with patience and focus.
Se hospedó 5 noches en marzo de 2020
Respuesta de Carol Walters el 23 mar. 2020
Dear Guest: Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction and we are delighted to know that you found them amazing and that they went above and beyond to make your stay a memorable one. Thank you for your kind comments about your experience at our resort. We appreciate your sharing how much you liked the beauty of the property, the room, the friendliness of our team and even mentioned for their exceptional service. Regards

4/10 Mediocre

Cliente verificado

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Same food everyday , no hot water for 2 days, pools dirty, rooms old and smelly.
Se hospedó 5 noches en marzo de 2020
Respuesta de Carol Walters el 23 mar. 2020
Dear Guest: Thank you for choosing our resort as your vacation destination. Your support is truly appreciated. We note your concerns and thank you for bringing the issues to our attention. We offer our sincere apologies for any inconvenience caused you as a result of the matters brought to our attention. We will use these comments to take corrective action. It was again our privilege to host you, and we hope to be given another opportunity to serve you again in the future.

10/10 Excelente

Cliente verificado

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Staff and Entertainment Team is what makes this place a blast to go to!. Upbeat, polite and overall great with working withe the crowds!
Se hospedó 6 noches en marzo de 2020
Respuesta de Carol Walters el 23 mar. 2020
Dear Guest: Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction and we are delighted to know that you found them amazing and that they went above and beyond to make your stay a memorable one. Thank you for your kind comments about your experience at our resort. We appreciate your sharing how much you liked the beauty of the property, the room, the friendliness of our team and even mentioned for their exceptional service.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My room was immaculate , the staff is extremely adept and the beach is beautiful.
Se hospedó 5 noches en noviembre de 2019
Respuesta de Carol Walters el 23 mar. 2020
Dear Guest: Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction and we are delighted to know that you found them amazing and that they went above and beyond to make your stay a memorable one. Thank you for your kind comments about your experience at our resort. We appreciate your sharing how much you liked the beauty of the property, the room, the friendliness of our team and even mentioned for their exceptional service. Regards,

8/10 Bueno

Cliente verificado

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
the rooms are lovely the grounds are nicely kept ,they could have more variety of food
Se hospedó 9 noches en marzo de 2020
Respuesta de Kemisha Gordon el 21 mar. 2020
Hello, We are excited to know that you had an overall wonderful time at our resort! We are thrilled to have had the opportunity to host you. We will be sure to share your review with our entire team. Thank you for making it Jewel Dunn's River! We look forward to your return in the near future for another wonderful stay! Best Regards.

10/10 Excelente

Dwayne, Atlanta

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like that there were no children on the property. Staff were great.
Se hospedó 1 noche en marzo de 2020
Respuesta de Kemisha Gordon el 18 mar. 2020
Dear Dwayne, Thank you so much for your recent visit to Jewel Dunn’s River. It was a pleasure having you here with us. We eagerly look forward to your next visit. Best Regards.

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en marzo de 2020
Respuesta de Kemisha Gordon el 16 mar. 2020
Hello, Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates. We look forward to seeing you soon. Best Regards.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lage sehr gut, direkt am Strand. Hotel hat sehr schöne gepflegte Außenanlage und schöne Pools. Überall ausreichend Liegen uns genügend Sonnenschirme.
Se hospedó 10 noches en marzo de 2020
Respuesta de Kemisha Gordon el 16 mar. 2020
Hello, Thank you for sharing your review of our resort with us and thank you for choosing to stay at Jewel Dunn's River Adult Beach Resort and Spa. It was a great pleasure hosting you and we are very pleased to know you enjoyed your stay with us! We most certainly look forward to your return in the near future for another enjoyable stay with us! Best Regards.

6/10 Aceptable

Cheryl, Michigan

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The overall best employees ever!!! On the downside housekeeping was horrible and the rooms were very old looking with my air conditioning unit leaking the whole week with no one ever coming to fix it. Beautiful property with the best bartenders and the food except the breakfast buffet was excellent!!! The buffet did not have enough choices for breakfast but lunch and dinner was excellent!!!
Se hospedó 6 noches en marzo de 2020
Respuesta de Kemisha Gordon el 16 mar. 2020
Dear Cheryl, Thank you for sharing your review with us. We are glad to know you had an overall great stay at our resort. We note your valued comments on the areas you found unsatisfactory. Please know that we will share your feedback with our Management Team to be addressed. Your feedback is extremely important to us and will help us to improve. We do hope that you will allow us another opportunity of hosting you in the future. Kind Regards.

8/10 Bueno

Bob, Buffalo, NY

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The food was good, not outstanding. the resort had a couple of fun themed days and evenings. There no evening shows so overall entertainment was average. My biggest disappointment was the alcohol selection. The website site said premium liquor, Most of the liquor were brands I had never heard of. No good Canadian whiskey. The best bourbon they served was Jim Beam. But the grounds , pools and beaches were nice. Everyday they would rake the beach. Place was kept clean. Our room in the diamond building was beautiful, jacuzzi tub in a beautiful tile and marble bathroom. Wet bar in the room was fine. Red Stripe beer is available on tap at the bars. Easy to get pool or beach chairs. Smaller resort which we really liked with no KIDS. Yes I would go back there as I thought it was a good value. I have stayed at RIU and Sandals. They are nicer but you pay a lot more.
Se hospedó 4 noches en marzo de 2020
Respuesta de Kemisha Gordon el 16 mar. 2020
Dear Bob, Thank you for sharing your feedback with us. Your feedback is very important, and will assist us in improving our guest experience and service. We re happy to know that you indeed had an enjoyable stay at our resort and will most certainly respond in the future for another stay with us! We very much look forward to welcoming you back. Best Regards.

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza
I like the gym at the resort . Meet couple nice staff . Front desk staff not as friendly and helpful as it should be . Food was alright . Not too many choice
Se hospedó 5 noches en marzo de 2020
Respuesta de Kemisha Gordon el 14 mar. 2020
Hello, Thank you for choosing our resort as your vacation destination. Your support is truly appreciated. We note your concerns and thank you for bringing the issues to our attention. We note your concerns on the areas you found unsatisfactory. We will use these comments to take corrective action. It was again our privilege to host you, and we hope to be given another opportunity to serve you again in the future. Best Regards.

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The gardens, architecture and friendly staff and guests
Se hospedó 8 noches en febrero de 2020
Respuesta de Kemisha Gordon el 14 mar. 2020
Hello, Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates. We look forward to seeing you soon. Best Regards.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My husband and I went to JDR for our honeymoon, and we will definitely be going back again next year. I am a picky eater and normally don’t do well with all inclusive (we have been doing cruises) BUT the food here was AMAZING. The Jade Samuri Japanese restaurant was delicious as was the rest of the places to eat. The ocean was beautiful. The property is well taken care of. We stayed in the Honeymoon Suite and our room was gorgeous with a breathtaking view and a huge balcony.
Se hospedó 7 noches en marzo de 2020
Respuesta de Kemisha Gordon el 14 mar. 2020
Hello, Thanks for such a superb review! We are happy that you chose Jewel Dunn’s River Adult Beach Resort and Spa and that you enjoyed your experience enough to share it with us. We do hope that you will give us the pleasure of hosting you again soon. Best Regards.

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
The resort was very clean and staff was always keeping things today. Food was very good. Overall experience With staff was ok.
Se hospedó 5 noches en marzo de 2020
Respuesta de Kemisha Gordon el 12 mar. 2020
Hello, Thank you so much for your recent visit to Jewel Dunn’s River. It was a pleasure having you here with us. We truly appreciate you taking the time out to elaborate on all the elements of your vacation. We eagerly look forward to your next visit. Best Regards.

2/10 Terrible

Alcides, New Jersey

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms are old and the bathroom was the worst. It was difficult getting to the bath tub because of the toilet being in the way and almost no lighting in it to even see anything. It was very dark. The service was horrible ppl were rude and the food just out right sucked!!!
Se hospedó 4 noches en marzo de 2020
Respuesta de Kemisha Gordon el 9 mar. 2020
Dear Allyson J, Thank you for your feedback. We regret that we did not meet your expectations, and consequently you did not enjoy your stay. Your feedback is extremely valuable to us, and will be passed on to our Management Team. We hope you will visit us again in the future. Kind Regards.

8/10 Bueno

Dustin, Minnesota

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Calm, clean, relaxing and not over crowded. Enjoyed the two pools and plenty of chairs at the beach.
Se hospedó 6 noches en febrero de 2020
Respuesta de Kemisha Gordon el 9 mar. 2020
Dear Dustin, Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates. We look forward to seeing you soon. Best Regards.

6/10 Aceptable

Kat, Atlanta, Georgia

Viajó con su pareja, Viajó en grupo
Le gustó: Personal y atención
Loved the service staff is amazing! However, 1 hot tub was out and cabanas were not included.
Se hospedó 4 noches en febrero de 2020
Respuesta de Kemisha Gordon el 9 mar. 2020
Dear Kat, It was a pleasure hosting you for this past stay, and we look forward to welcoming you back for many more to come. Thank you for sharing your feedback with us. We will share with our Management Team. Kind Regards.

10/10 Excelente

BONNIE, Massachusetts

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Smaller resort which we like - friendly staff - everyone eager to help.....
Se hospedó 7 noches en febrero de 2020
Respuesta de Kemisha Gordon el 9 mar. 2020
Dear Bonnie, Thanks for such a superb review! We are happy that you chose Jewel Dunn’s River Adult Beach Resort and Spa and that you enjoyed your experience enough to share it with us. We do hope that you will give us the pleasure of hosting you again soon. Best Regards.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en marzo de 2020
Respuesta de Kemisha Gordon el 9 mar. 2020
Hello, Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates. We look forward to seeing you soon. Best Regards.

8/10 Bueno

Jacky, Athens WI

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención
Property is small which means you get to know quite a few people. Staff is exceptional!!!
Se hospedó 7 noches en febrero de 2020
Respuesta de Kemisha Gordon el 9 mar. 2020
Dear Jacky, Thank you for such a great review. We are very happy that you chose to stay at our resort and that it was nothing short of AWESOME. From all accounts our warm and hospitable team members, made it even better. We cannot wait for your next visit and we hope it will be very soon. Best Regards.

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención
Se hospedó 4 noches en febrero de 2020
Respuesta de Kemisha Gordon el 7 mar. 2020
Hello, Thank you for taking the time to share your review with us. Based on your rating, it appears that you had an overall great stay at our resort. Thank you for choosing to stay with us. Should you have insights on areas you found unsatisfactory during your stay, do feel free to contact our resort directly. Thank you once again for staying with us here at Jewel Dunn's River. We look forward to welcoming you at our beautiful resort soon. Kind Regards.

8/10 Bueno

Shaneka

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2020
Respuesta de Kemisha Gordon el 18 mar. 2020
Dear Shaneeka, Thank you very much for taking the time to share your review of our property. Thank you for choosing Jewel Dunn’s River Adult Beach Resort and Spa. We hope that you will visit us again in the very near future.

10/10 Excelente

Deb, Detroit, mi

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would have been nice to have more restaurants they only had three one one required dress slacks which we didn’t have so we only had two choices.
Se hospedó 5 noches en marzo de 2020
Respuesta de Kemisha Gordon el 11 mar. 2020
Dear Deb, Thank you for choosing our resort as your vacation destination. Your patronage is truly appreciated. It is a delight to learn that you had a great stay at our resort! We note your concerns and thank you for bringing the issues to our attention. We will share your valued feedback with our Management Team to address. Kind Regards.

10/10 Excelente

Cliente verificado

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We have stayed at this property 3 times now and will continue to stay there when we return to Jamaica in the future. We have no notable complaints and have had nothing but enjoyable experiences every time we go.
Se hospedó 3 noches en marzo de 2020
Respuesta de Kemisha Gordon el 5 mar. 2020
Hello, Thank you for taking the time to share your prestige opinion on Jewel Dunn's River Adult Beach Resort and Spa. Our dedicated team here at our resort do indeed take pride in providing exceptional service to all of our guests and are truly delighted to receive your high regards and commendations. Thank you for continuously staying at our resort and we are very happy to know that each time you visit, you have enjoyed your stay with us. We appreciate your loyalty and your continued trust in our resort and associates. We very much look forward to welcoming you back to our beautiful resort for another wonderful stay with us! Best Regards.

10/10 Excelente

Suzanne, Long Island

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My husband and I stayed at this resort 3 years ago and again in February of 2020. The people are so friendly and warm. I love how they say "Welcome Home" instead of "Welcome Back". The property is gorgeous. I wish I remembered everybody's names (apologies for not writing them down) - but I do know Damion was our favorite bartender! (he was also there 3 years ago) He was so professional but also so fun! The entertainment crew were energetic and friendly - we did have one day that was a complete wash-out, rained all day. So that was disappointing. They can't help the weather, of course, but I think more could have been done to entertain the guests inside. They should have a rainy-day plan. I prefer the Sapphire Building - we stayed there last time but were in the Diamond Building this time...not sure why. If and when we do get to visit again, I will request the Sapphire. It seems newer and more luxurious. The food was plentiful and tasty - the drinks were delicious! In summary, we love it there and can't wait for another chance to book a stay! Thanks to all the staff!
Se hospedó 5 noches en febrero de 2020
Respuesta de Kemisha Gordon el 5 mar. 2020
Dear Suzanna, It was indeed a great pleasure hosting you at Jewel Dunn's River. Thank you for taking the time to share your experience with us and for choosing to stay at our resort. We are delighted to know that you loved your stay with us. We do have a wonderful team here at our resort and we are just thrilled to know that you found our entire staff friendly, and warm. Thank you for all your kind words. We do note the areas in your review you found unsatisfactory and will certainly share with our Management team to be addressed. Thank you once again for making it Jewel Dunn's River. We look forward to welcoming you home for future stays with us. Best Regards.

2/10 Terrible

Randy

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en febrero de 2020
Respuesta de Kemisha Gordon el 4 mar. 2020
Dear Randy, Thank you for your feedback. We regret that our service did not meet your expectations. Thank you for bringing your valued review to our attention. We will share with our Management Team. Thank you for staying with us. We hope that you will allow us another opportunity to host you in the future. Kind Regards.

10/10 Excelente

Lorraine, Long Island New York

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I liked everything! The weather was not so good rained both days. That’s the only thing that bothered me I wasn’t able to go in the pool or beach as I liked but property was amazing...
Se hospedó 2 noches en marzo de 2020
Respuesta de Kemisha Gordon el 4 mar. 2020
Dear Lorraine, Thank you for sharing your experience at our resort with us. We are very happy to know that you had a great stay at our resort. Thank you for your kind comments on our associates. We greatly appreciate your visit here at Jewel Dunn's River Adult Beach Resort and Spa. We do look forward to welcoming you back to our resort in the near future for another stay with us. Best Regards.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en febrero de 2020
Respuesta de Kemisha Gordon el 3 mar. 2020
Hello, Thank you for taking the time to share your review with us. Based on your rating, it appears that you had an overall great stay at our resort. Thank you for choosing to stay with us. Should you have insights on areas you found unsatisfactory during your stay, do feel free to contact our resort directly. Thank you once again for staying with us here at Jewel Dunn's River. We look forward to welcoming you at our beautiful resort soon. Kind Regards.

6/10 Aceptable

Cliente verificado

Se hospedó 5 noches en enero de 2020
Respuesta de Kemisha Gordon el 3 mar. 2020
Hello, Thank you for your feedback. Your feedback is very important to us and will help us to improve our service. Based on your rating is appears that you did not enjoy your overall stay with us. Should there be any areas you found during your stay that we need to improve upon, please feel free to contact us. We look forward to hearing from you. Thank you for choosing to stay with us. Kind Regards.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me and my partner recently stayed at Jewel and loved it! ...food was good
Se hospedó 4 noches en febrero de 2020
Respuesta de Kemisha Gordon el 3 mar. 2020
Hello, Thank you for choosing to stay with us. We are thrilled to hear that you "loved" your stay at our resort! It was a pleasure hosting you for this recent stay, and we look forward to welcoming you back for many more to come. Best Regards.

4/10 Mediocre

Barrett

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención
The property is clean and the food was ok. However the rooms are outdated and except for the staff at the Italian restaurant and the main cafe, the staff was not courteous and appeared quite disinterested. I believe they behaved this way because we are locals. This was evident when my husband went to get our new room keys (the room we were given had to be changed as it was not as requested). He was next in line but a lady at the front desk decided to go pass him and assist the guests standing behind him. He was eventually assisted after he rose attention to the situation. Needless to say, we are unhappy about our stay and will not be returning to that hotel in the foreseen future.
Se hospedó 2 noches en febrero de 2020
Respuesta de Kemisha Gordon el 3 mar. 2020
Dear Barrett, Thank you for bringing your valued concerns to our attention. We are disheartened to learn of the negative experience you had at our resort. This is not our standards nor the service we strive to provide. We are a company that values diversity, and celebrates all of our guests. We set a high standard for ourselves and are deeply saddened that this was not met in your interaction with our business. We appreciate you sharing your feedback with us. Please know that we will share your valued comments with our Management Team for corrective action to be taken. We will be using your feedback to assist in making adjustments and improving in our service. We assure you that should you choose to come back to Jewel Dunn's River, we will work to turn your view of our resort from negative to a positive one. Kind Regards.