The property is as shown, light & airy. But I was promised a/c and heat. I got neither! And, after getting groceries and returning after dark, I discovered none of the outside lights worked. I almost fell on the not so safe stairs that lead to the rental. At least this was fixed the next day while the a/c and heat were never fixed. And there is a cute upstairs private deck, but it was quite dirty. I shouldn't have to clean for them...A one page "introduction to the rental" would be helpful, how things work, trash day, parking (especially the fact that No Street Parking is allowed on Mondays up to 2 pm. I got a ticket because the sign with that info is not visible at night!). I just feel that if you have a nice property, someone should always be checking that everything works and it's clean. I was disappointed, all of these issues could have been avoided. Another thing that vrbo and the property owner need to address: guests should be informed of the name that will show on their credit cards. It did not show as a charge from vrbo, there was no phone # attached to the billing, only a website. When I looked up the website it stated "this domain is for sale". So, of course, now I thought it was fraud! That is still a nightmare I'm dealing with, waiting to get back the refund for my double payment!