We stayed in this property two years ago without issues. The property itself, and the surrounding area (Sunset Island and beyond) are perfect for our family (6 adults, 3 children now 7 and under), and thus we immediately rebooked it when we saw it was available the week we wanted to travel.
However, this stay immediately turned into a nightmare. Upon arrival, the a/c in the top two floor living area, where four bedrooms and all three full baths are located, was not working and the temperature on those floors was 86. It was so hot and humid the fire alarms were set off. The property management company was closed for the day, and we were unable to get someone to fix the problem, resulting in four of the adults and all three children sleeping on the floor and couches in the living room. Many screens are ripped and in need of replacement (which made opening the windows to attempt to cool the house down impossible when the a/c was out). The next morning someone came and “fixed” the a/c, but three days later it died again. There were water stains on the ceiling (and possibly mold) in the master suite, and the lock on the outside door in the master suite was unusable. With the exception of the first night, any other issue was mostly an inconvenience, as the home was still usable and enjoyable.