If you are checking in after 5pm, read the entirety of the 'welcome' email from vacasa. Hidden away in the 'Driving Directions'(???) section you will find the after hours lock box code. If you plan on bringing a pizza to eat while watching the sun set, be aware the after hours phone and text support is not provided this information from the local office, save yourself the frustration. Don't bother with the electronic lock code provided either, the electronic lock is reported as 'broken' which is super comforting to know. When you can finally enter the property with your cold dinner, you are pleasantly surprised by the nice decor. The homeowners clearly put thought into their space, it is beautiful! Now, if you want to wake up to an amazing sunrise from the ocean view master bedroom, you can't! Hurricane shutters are the only view. Vacasa was supposed to send maintenance to the room and call ahead as notification. No calls recieved, but after hours support reported they were 'recently broken'. They must have been closed and damaged after the amazing photos in the property listing were taken. Not sure if being lied to about a property visit is worse or if maintenance had entered the property without letting us know. If you feel like being gaslighted during checkout, be sure to voice your concerns to the management office. Property not as described is not a reason for a partial refund apparently. Make sure you use a good travel credit card, you may need to issue a chargeback