The home was beautiful and you can tell the owners take pride in it! Their special touches throughout really helped you feel at home! The home is spacious.
The management company on the other hand was not helpful or accommodating. First, we were not able to check in at 4 since the house was not ready. It was resolved finally and they did compensate us for the time lost.
Mid week, we ran out of hot water. I tried using the management company’s app, emailing and calling customer service to have it resolved and we seemed to get the run around. We were told someone would get back to us within the hour. We started calling Tuesday at 8:00 pm and by Wednesday at 5:00 pm, it was not resolved. When I called again, Tuesday night…I was sent a text to respond immediately and check my email. The email stated we had to get out of the place and relocated to another home??? Who does that? We were frantic for a bit and couldn’t understand why we were being expected to leave. It sort of felt like it was an intimidation tactic or that they were upset with the calls.
I contacted VRBO and suddenly things were resolved and we were able to finish the week at the home. The management company was trying to force us to leave mid vacation to outdated and far away homes that would not work. I don’t understand why on earth they thought that was their best solution. The hot water issue was resolved in 10 minutes once the repairmen actually got there. He said he was available all day and if we had any other problems, to call he would be working the next day! Turns out a pilot went out. It was an extremely easy fix.
If I were the home owners, I would look into another management company because they are wasting their money AND probably losing future potential renters.
I have rented home several times and I have never had any experience like this where they were trying to force us out rather than fix the problem. After speaking with the repairman, no one called him until that night so someone dropped the ball. So sad!
We didn’t let it ruin our time even though a lot is our vacation was wasted on calls trying to get things resolved for both issues.
Also the management company was supposed to leave us an access card to use the pool and that didn’t come until Wednesday either. We lost 4 days of pool time.
Again, other than the management company not doing their job…this house was great!