Dear Carmen,I apologize for any inconvenience, and I'm sorry to hear about the issue with your reservation through Expedia. We've taken action to cancel the booking and have informed Expedia to process the refund to your card. If you have any further questions or need assistance, please don't hesitate to contact us directly. We value your business and hope to have the opportunity to serve you in the future.

Dear Yesica,Thanks for staying with us. We appreciate your feedback!I'm glad that you received good service during your stay. I hope to see you again when you come to visit the Bay area in the future!

Dear Santiago,Thanks for staying with us. We appreciate your feedback!I hope to see you again when you come to visit the Bay area in the future!

Dear Jose, Thanks for staying with us. We appreciate your feedback! I'm pleased to know that you found our property clean. I hope to see you again when you come to visit the Bay area in the future!

Dear Marjorie, Thanks for staying with us. We appreciate your feedback! Foremost, please accept my apologies if your stay experience at our hotel was less than satisfactory. I would like to clarify that for the safety of our guests and our staff, we only provide housekeeping services upon request at least a day before the service. I am sorry if this was not communicated to you upon check-in. Nevertheless, we are happy to provide fresh sets of towels or other in-room amenities upon request. Rest assured that we take your feedback seriously and we will use these comments to coach our team for us to provide better services to our valued guests like you. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Dear Valued Guest, Thanks for staying with us. We appreciate your feedback! I hope to see you again when you come to visit the Bay area in the future!

Dear Delia, Thanks for staying with us. We appreciate your feedback and the perfect rating that you gave us! I hope to see you again when you come to visit the Bay area in the future!

Dear Alicia, Thanks for staying with us. We appreciate your feedback! I hope to see you again when you come to visit the Bay area in the future!

Dear Lizzette, Thanks for staying with us. We appreciate your feedback! I'm glad to hear that you found our hotel convenient for your travel needs. I hope to see you again when you come to visit the Bay area in the future!

Dear Valued Guest, Thanks for staying with us. We appreciate your feedback! I hope to see you again when you come to visit the Bay area in the future!

Thanks for staying with us. We appreciate your feedback!

Dear Dennis J.,Thank you for your kind words! We're delighted to hear that you had a great experience with both our hotel and staff. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

Dear Richard,Thank you for highlighting our convenient airport access! We're delighted to provide easy transportation options for our guests. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We're here to make your experience as comfortable as possible.

Dear Cody,Thank you so much for your glowing review! We're delighted to hear that you had a fantastic experience with us. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

Dear Philip,We're thrilled to hear that you felt welcomed during your stay! Providing a warm and hospitable atmosphere is a top priority for us, and we're delighted that our staff made you feel right at home. Your comfort and satisfaction are important to us, and we appreciate your kind words. Should you need anything else or have any further feedback, please feel free to reach out. We look forward to welcoming you back for another enjoyable experience!

Dear Evelyn,Thank you for recommending us! We're delighted to hear you enjoyed your stay. If there's anything specific you loved about your experience or any suggestions you have for us, we'd love to hear them!

Dear Lawrence,I'm sorry to hear that you found the area to be unpleasant. Your feedback is valuable to us, and we'll take it into consideration as we strive to improve our guests' experiences. If there's anything specific you'd like to share or if there are ways we can make your stay more comfortable despite the area, please feel free to let us know. We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.

Dear Kriss,Thank you for your kind words! We're delighted to hear that you found our staff pleasant during your stay. Providing excellent service and a friendly atmosphere is always our priority. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back again soon!

Dear Gbeworo,Thank you for your kind words! We're glad you enjoyed your experience. If there's anything else we can assist you with, please don't hesitate to let us know.

Dear Lonnie,Thank you for your perfect rating! We're thrilled to hear that you had a great experience during your stay at Holiday Inn Express & Suites Oakland Airport. We appreciate your feedback and look forward to welcoming you back again soon. Safe travels!

Dear Kimberly,I'm glad to hear you had a pleasant stay! Having easy access to the airport is definitely convenient, especially for travelers like yourself. If there's anything else we can do to enhance your experience next time, please don't hesitate to reach out. We're here to ensure your stay is as seamless as possible!

Dear Roel,Thank you for the perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!

Dear Renee,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we will use them to improve our services. If there are specific areas you feel we could enhance, please don't hesitate to reach out. We hope to have the opportunity to better serve you in the future.

Dear Paula,Thank you for your positive feedback! We're delighted to hear that you enjoyed our service. We would also like to clarify that while we do offer a shuttle service to the airport, there is a nominal fee associated with it. We appreciate your understanding and hope to welcome you back soon!

Dear Carlos,Thank you for your perfect rating! We're thrilled to hear that you had a great experience during your stay at Holiday Inn Express & Suites Oakland Airport. We appreciate your feedback and look forward to welcoming you back again soon. Safe travels!

Dear Olga,Thank you for your perfect rating! We're thrilled to hear that you had a great experience during your stay at Holiday Inn Express & Suites Oakland Airport. We appreciate your feedback and look forward to welcoming you back again soon. Safe travels!

Dear Richard,I'm sorry to hear about the inconveniences you experienced during your stay. Having to move rooms due to a beeping fire alarm and encountering a noisy room can be quite frustrating. Additionally, I'm sorry to learn about your experience with the shuttle driver, and I regret any discomfort it may have caused. Your feedback is important to us, and we will address these issues internally to ensure they are rectified and do not occur in the future. We apologize for the disruptions to your stay and appreciate you bringing these matters to our attention. If there's anything else we can assist you with, please don't hesitate to let us know.

Dear Valued Guest,I'm sorry to hear about your missed connection flight, but I'm glad we could provide a convenient and efficient solution for your last-minute accommodation needs. Our goal is to ensure a seamless experience for our guests, from the quick booking process to a smooth check-in and a delicious breakfast to start your day. Just a heads-up, while our shuttle service is available, there is a fee associated with it. If you have any further questions or need assistance, please feel free to reach out.

Dear Carla,We're glad to hear that you enjoyed your stay with us! If you have any feedback or suggestions for how we can make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon!

Dear Laura,Thank you for your perfect rating! We're thrilled to hear that you had a great experience during your stay at Holiday Inn Express & Suites Oakland Airport. We appreciate your feedback and look forward to welcoming you back again soon. Safe travels!

Dear Pheap,Thank you for the fantastic review! We're thrilled to hear that you had such a positive experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out. We can't wait to welcome you back for another great stay!

Dear Joan,I'm sorry to hear about the discomfort you experienced during your stay with us. It's disappointing to learn that the proximity to the elevator and the temperature in your room impacted your overall experience negatively. Your comfort is important to us, and we apologize for falling short in this regard.If you decide to stay with us again in the future, please don't hesitate to reach out to our front desk staff. We would be more than happy to assist you in finding a quieter room away from the elevator and ensure that the temperature settings meet your preferences.Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. If there's anything else we can do to assist you, please let us know.

Dear Cynthia,Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconveniences you experienced during your stay.Regarding the absence of bottled water in the rooms, I'd like to clarify that not all hotels offer complimentary water bottles in the rooms, as it will be based on their brand standards. However, we do have water bottles available for purchase at our suite shop for your convenience.I'm sorry to hear about the issue with the hot water temperature, and we'll certainly look into improving this aspect to ensure a more comfortable stay for our guests.Regarding the incident with the parking gate arm, we take this matter very seriously. Our initial review of the security cameras indicates that your vehicle had already passed the gate arms when they were in the down position. Nevertheless, we want to address your concerns thoroughly.Could you please share pictures of the damage to your vehicle? This will help us better understand the situation and take appropriate action. You can reply to this email with the pictures attached.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out.

Dear Sandra,Thank you so much for the fantastic 5/5 review! We're thrilled to know that you had a wonderful experience during your stay. If there's anything specific you enjoyed or any suggestions for improvement, feel free to share. We appreciate your feedback and look forward to welcoming you back for another great stay!

Dear Matthew,Wow, thank you for the perfect 10 review! We're absolutely thrilled to hear that you had an excellent experience during your stay. Your feedback means a lot to us. If there's anything specific you loved or any suggestions for improvement, feel free to share. We can't wait to welcome you back for another fantastic stay!

Dear Arlene,We're sorry to hear that your experience with us fell short of expectations. Your feedback is important to us, and we would appreciate the opportunity to address any specific concerns you may have had during your stay. Please feel free to reach out to us directly so that we can discuss your experience further and work to make things right. Thank you for sharing your feedback, and we hope to have the opportunity to improve upon your next visit.

Dear Shelena,We're thrilled to receive your fantastic 10/10 rating and appreciate the time you took to share your positive feedback with us! Your satisfaction is our ultimate goal, and we are delighted to hear that you had an exceptional experience at Holiday Inn Express & Suites Oakland Airport.It's rewarding to know that our efforts to provide a clean, comfortable, and friendly environment resonated with you. Your kind words about our staff and facilities inspire and motivate us to maintain the highest standards of service.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We value your insights and always strive to enhance our guests' experience.Thank you once again for choosing to stay with us and for recognizing our commitment to excellence. We look forward to hosting you again on your future visits to Oakland.

Dear JJ,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We regret that we fell short of meeting your expectations.We're addressing the suite furnishing, elevator, and amenity concerns promptly. Your comfort is our priority, and we hope to provide a better experience in the future.

Dear Shelena,Thank you for taking the time to leave us a perfect 10 review! We're thrilled to hear that you had an excellent experience during your stay. Our team works hard to provide top-notch service, and it's always rewarding to know that our efforts are appreciated.If you have any specific comments or suggestions on how we can make your next stay even better, please feel free to share them with us. We look forward to welcoming you back in the future!

Dear Douglas,Thank you for your feedback. We appreciate your positive comments about your overall experience. We apologize for any inconvenience regarding the parking fee. We'll certainly take note of this to improve our communication in the future. If there's anything else you'd like to share or if you have specific suggestions, please feel free to let us know. We hope to have the opportunity to welcome you back for an even more seamless stay in the future.

Dear Barbara,Delighted to hear you found our hotel perfect for catching an early flight! We're thrilled you enjoyed our shuttle service and that our front desk team could assist you. Thank you for taking the time to share your positive experience. We look forward to hosting you again whenever your travels bring you our way!

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us. Your positive feedback means a lot to our team. If there's anything specific you loved about your stay or any suggestions you have for us, feel free to share. We look forward to welcoming you back for another wonderful experience in the future. Safe travels!

Dear Jose,Thank you for sharing your feedback with us! We're glad to know you had a positive experience overall. We understand that parking is an essential aspect of your stay, and we appreciate your input.If you have specific suggestions on how we can improve access to our parking lot, we'd love to hear them. Our goal is to make every aspect of your stay as convenient and enjoyable as possible.We value your patronage and hope to have the opportunity to welcome you back in the future.

Dear Katisia,Thank you so much for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay.Your satisfaction is our priority, and we're grateful for your kind words. We strive to provide a memorable experience for all our guests, and we look forward to welcoming you back for another excellent stay.If there's anything specific you loved or if you have any suggestions for improvement, feel free to share. Your feedback helps us enhance our services.

Dear Robert,Thank you for taking the time to share your feedback with us. Your insights are essential to our continuous improvement, and we hope to have the opportunity to host you again, providing an even better experience.If there's anything specific you'd like to share or discuss, feel free to reach out.

Dear Sergio,Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel very nice and our front desk staff helpful and kind. Providing excellent service and a pleasant stay is our top priority.If you have any specific highlights from your visit or if there's anything you think we can improve upon, please let us know. We appreciate your kind words and hope to welcome you back soon.