Delightful house; great location. Unfortunately, our visit was marred by 3 mouse sightings over 2 days. Owner was responsive and personally came out to place multiple mouse traps in the home. Initially, my wife was quite uncomfortable staying there and annoyed we had to deal with mice on our luxurious vacation. When she expressed this to the owner, he called her "condescending." That was poor customer service on his part. It seemed he didn't understand the magnitude of the situation and felt she was overreacting. Owner attempted to find us another place to stay, but the houses were smaller, not nearly as nice and most were up-island.
Given that 2 days of our stay were marred by the observance of mice and we felt an overall discomfort throughout the week knowing we were staying in a home that had a mouse infestation, and we had to be repeatedly interrupted by visits throughout the week from the caretaker and owner, we requested a refund for 2 nights; however, the owner refused, ultimately agreeing to refund just 1 night.