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Opiniones sobre Inn Marin and Suites, Ascend Hotel Collection

3 out of 5
Inn Marin and Suites, Ascend Hotel Collection
250 Entrada Dr, Novato, CA

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 291 de 1001 opiniones" "
Evaluación: 8 - Bueno. 362 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 183 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 93 de 1001 opiniones" "
Evaluación: 2 - Terrible. 72 de 1001 opiniones" "

8,0/10

Limpieza

8,0/10

Personal y atención

6,8/10

Servicios

7,2/10

Estado de la propiedad e instalaciones

7,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

SERGIO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Care Team el 3 ene. 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excelente

Angel

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El diseño del Hotel y la naturaleza
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Manuel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente y agradable cuenta con un restaurante con excelente calidad culinaria
Se hospedó 2 noches en enero de 2022

10/10 Excelente

Manuel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2022
Respuesta de Customer Care Team el 31 ene. 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and they have free parking I love this place
Se hospedó 2 noches en febrero de 2021

4/10 Mediocre

Denis

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Little dirty.
Me pareció un poco sucio, no hay un microwave, la lavandería antigua y sucia sin mencionar que unas maquinas no funcionan.
Se hospedó 1 noche en mayo de 2019
Respuesta de Guest Experience Team el 31 may. 2019
Dear Denis, We apologize for any aspect of your recent stay with us that did not fully meet your expectations, and hope that we will have another opportunity to give you the wonderful stay that the majority of our guests have. We hope to welcome you back again soon; thank you for your rating. Best Regards, Fernando Arizaga General Manager

10/10 Excelente

Cesar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2018
Respuesta de Guest Experience Team el 16 nov. 2018
Dear Cesar, Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards, Inn Marin Customer Care Team

10/10 Excelente

JUAN J

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay in Novato
Great experience at the Inn Marin & Suites. Friendly staff, sparkling clean and very comfortable. Would recommend to anyone!
Se hospedó 3 noches en julio de 2018
Respuesta de Guest Experience Team el 4 ago. 2018
Hi Juan, Thank you for your wonderful feedback - we are thrilled that you had such a wonderful experience with us, and that our hotel was so suitable for your needs and expectations. We appreciate your review, and are delighted that you intend to stay with us again; we are very much looking forward to welcoming you back. Best Regards, Inn Marin Customer Care Team

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
hotel de paso
Tuvimos que llegar en el camino de nappa a san francsico, tiene un jardin muy bonito y habitaciones muy limpias, pero en general todo lo demas fue regular.

10/10 Excelente

Sayda, Visalia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Totalmente recomendable
Súper!! Todo súper bien, lugar tranquilo área limpia

10/10 Excelente

Teresa

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Updated rooms. Hot tub and pool unavilable.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Douglas

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Gas station near by
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Kristopher

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Care Team el 19 abr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bueno

Kristopher

Hood
Se hospedó 4 noches en abril de 2024

8/10 Bueno

Kristopher

Le gustó: Limpieza, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Rodrigo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good Service
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Stephanie

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Cute outdoor area. Jacuzzi out of order. Close to a lot of things. Bed was comfortable and tv had apps with ise of hotel wifi. I'd stay there again.
Se hospedó 3 noches en abril de 2024

6/10 Aceptable

Kathy M.

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team el 4 abr. 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excelente

Catherine

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very quaint. Internet for business and TV almost nonexistent so that was a problem. Everything else waa great. Very comfortable bed, clean and peaceful.
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Donald

It’s was a nice day
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Belvy, Novato

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Love the location
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Maria, Lodi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team el 28 mar. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Mediocre

Ked

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Sub par accommodations with no room phone or way to contact front desk. Blinds on the windows were broken and did not give privacy or darkness to the room. No water pressure in shower. There was a bed to sleep in and housekeeping was good. That’s about it.
Se hospedó 6 noches en marzo de 2024

6/10 Aceptable

Carlos

No le gustó: Personal y atención, estado de la propiedad e instalaciones
It was all just ok. My room was barely clean every day and i was put in the back of the building which just looks like a motel and i thought i was at a regular hotel. there is parking right outside my window so it was loud at night and there was bright lights coming from outside
Se hospedó 4 noches en marzo de 2024

2/10 Terrible

sang-hui

No le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Care Team el 8 mar. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Aceptable

Rosemary

Viajó con su pareja
Le gustó: Servicios
Too noisy, room very clean
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Eric

Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team el 21 mar. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Jose F

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
No curtains on windows and all the lights from the parking lot came into the room
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Irene

Viajó con su pareja
No le gustó: Servicios
Absolutely beautiful setting! Very clean! Pool and Spa were being” Treated “ Very disappointed, spa was a big reason we booked, something should have mentioned “No pool” and “No spa” indefinitely!
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Ralph

Viajó por negocios
The room exceeds expectations. The outside/entrance is not very nice. Then again, I came in during a major CA storm.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

james

Le gustó: Limpieza
Central location
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Sauliloa

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team el 17 ene. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bueno

Monika

Viajó con su pareja
Le gustó: Limpieza, servicios
Respuesta de Customer Care Team el 9 feb. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bueno

Young

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team el 10 ene. 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excelente

Ambur

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de Customer Care Team el 9 feb. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

JIA

Se hospedó 6 noches en diciembre de 2023
Respuesta de Customer Care Team el 3 ene. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Bueno

CHENGXIA, DAVIS

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team el 30 dic. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza
No le gustó: Personal y atención, comodidad de la habitación
Se hospedó 5 noches en diciembre de 2023
Respuesta de Customer Care Team el 30 dic. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excelente

Amit

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team el 30 dic. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bueno

Brian

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff,good beds,tv and coffee. Really nice value. We have family in the area so we'll be back
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice place. Breakfast was good too.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Rothigiah

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We booked a suite at this hotel. We checked into our room at 12:30 AM. I pulled out the blanket to setup the sofa bed for my kids and out ran a small mouse. It ran under the couch. My kids got so scared. They both jumped onto the couch and was too afraid to move after that. We called the front desk but they didn’t have another room that would fit all of us. It was the worse experience I have ever encountered. We had to call around for another hotel at 1AM looking for a place to sleep.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Andrew

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team el 20 dic. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Bueno

Debra

Clean
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Andrew

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Inn
Booked garden view room, ended up getting 'freeway view' one - very loud. Unfortunately I checked in late and didn't figure that out...Breakfast was very simple, I would suggest finding better place in the area. Inside it was great otherwise
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Amy

Se hospedó 4 noches en noviembre de 2023
Respuesta de Customer Care Team el 15 dic. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bueno

Jason

Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Care Team el 14 dic. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Aceptable

Kayley

Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Care Team el 14 dic. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excelente

Laura

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team el 3 ene. 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excelente

Crystal

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Cute and friendly hotel
Overall it was nice, but they should put queen size beds instead of double size bed for the ones that have more than 2 people staying.
Se hospedó 2 noches en diciembre de 2023