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Opiniones sobre Americas Best Value Inn Novato Marin Sonoma

2 out of 5
Americas Best Value Inn Novato Marin Sonoma
7600 Redwood Blvd, Novato, CA

Opiniones

5,8
Evaluación: 10 - Excelente. 118 de 939 opiniones" "
Evaluación: 8 - Bueno. 182 de 939 opiniones" "
Evaluación: 6 - Aceptable. 263 de 939 opiniones" "
Evaluación: 4 - Mediocre. 186 de 939 opiniones" "
Evaluación: 2 - Terrible. 190 de 939 opiniones" "

6,2/10

Limpieza

6,8/10

Personal y atención

6,4/10

Servicios

5,4/10

Estado de la propiedad e instalaciones

6,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Andres

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good
Se hospedó 1 noche en abril de 2024
Respuesta de ABVI Staff el 8 abr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Claudia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
good
Se hospedó 1 noche en febrero de 2024
Respuesta de ABVI Staff el 24 feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Dalia

Se hospedó 1 noche en mayo de 2023
Respuesta de GM el 19 ago. 2023
Thank you for your review.

8/10 Bueno

juan carlos

Se hospedó 1 noche en agosto de 2023
Respuesta de GM el 24 ago. 2023
Thank you for your feedback.

4/10 Mediocre

Marleny

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
No muy bueno, el olor de los cuartos estaba feo y había mucha gente ahí borracha mi familia y yo no no sentíamos seguros que n ese lugar
Respuesta de ABVI Staff el 5 nov. 2022
We appreciate the feedback!

8/10 Bueno

Sandra

Viajó con su familia
Le gustó: Personal y atención
Se hospedó 5 noches en octubre de 2022
Respuesta de ABVI Staff el 26 oct. 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Sandra

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en octubre de 2022
Respuesta de ABVI Staff el 23 oct. 2022
Thank you for the feedback! We are glad you enjoyed your stay.

8/10 Bueno

Dalia

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lo recomiendo
Buen acogedor el lugar 😉
Se hospedó 1 noche en diciembre de 2021
Respuesta de ABVI Staff el 30 dic. 2021
Thank you for the feedback!

8/10 Bueno

Lorena

Le gustó: Personal y atención
Se hospedó 1 noche en julio de 2021
Respuesta de ABVI Staff el 26 jul. 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Marlon

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Gracias
Excelente, solo las camas, no se pero me cuesta dormir en ellas, todo lo demás es excelente
Se hospedó 1 noche en febrero de 2021
Respuesta de ABVI Staff el 7 mar. 2021
Thank you for your feedback. We will be addressing your concerns.

8/10 Bueno

Dalia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente
Se hospedó 1 noche en mayo de 2020
Respuesta de ABVI Staff el 4 jun. 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Cliente verificado

Viajó en grupo
No le gustó: Servicios
Camas de buen tamaño Desayuno demasiado básico panes fríos
Se hospedó 7 noches en septiembre de 2019
Respuesta de ABVI Staff el 14 nov. 2019
Thank you for your feedback. We will be addressing your concerns.

8/10 Bueno

Eduardo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cuartos limpio y servicio bueno solo los colchones muy duros para my
Se hospedó 1 noche en enero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2018

10/10 Excelente

Enma

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo muy bien comodo limpio

8/10 Bueno

Rachael, auburn, ca

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Casual and low key
The hotel staff was very professional. When I checked in he was friendly upbeat and very personable. Once I got to my room the room was clean the only thing I can complain about are the bends they are so firm it feels like you're sleeping on the floor but my room did have a small balcony and that was nice to be able to go out and get air. Star continental breakfast was okay nothing spectacular just muffins pastries cereal juice coffee but it was nice
Se hospedó 1 noche en septiembre de 2017

8/10 Bueno

Eduardo, México DF

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Perfecto para dormir
El desayuno bien, la ubicación está a 40 min de San Francisco, pero todo muy bien por qué es muy tranquilo el lugar y muy buena la atención

2/10 Terrible

angel, San Francisco

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
awful, bad experience
when I read other customer's reviews, at first I didn't believe so much negativity about this place, until I decided to stay, it was so uncomfortable. Really old building, the bed was a solid rock, the heater didn't work, someone was trying to open our door at midnight, perhaps by mistake... I don't know. I wouldn't recommend this place at all.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Que asco
Mala el cuarto estaba sucio huele mal a cigarro el enfría s ir no sirvió y los baños tienen muo es un asco que lo anuncien en internet

10/10 Excelente

Mary

Only complaint is the towels felt like sandpaper. Please break down and buy new ones. Otherwise, perfect!
Se hospedó 4 noches en abril de 2024
Respuesta de ABVI Staff el 4 may. 2024
Thank you for your feedback. We will be addressing your concerns.

4/10 Mediocre

Reyes

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Next door neighbor woke me up at 4am talking, etc.
Se hospedó 1 noche en abril de 2024
Respuesta de ABVI Staff el 20 abr. 2024
Thanks for staying with us. We appreciate your feedback.

4/10 Mediocre

Douglas

Viajó con su familia
Le gustó: Personal y atención
Not the cleanest and beds are cheap! Rooms are very noisy! The hotel is between an overpass and freeway on ramp so there’s lots of traffic noise. Then there’s the trains tracks too! Noisy neighbors had their TV blasting until 2 am! Breakfast is half muffins, raisin brand, or Frosted Flakes. Watered down orange juice and okay coffee. Checkin staff and night staff were very friendly and polite!
Se hospedó 1 noche en abril de 2024
Respuesta de ABVI Staff el 8 abr. 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excelente

Judith

Viajó con su familia
Le gustó: Servicios
Great value. Microwave, fridge & AC were In good working condition. Sounds from the light rail nearby were minor. Quiet night’s sleep. Good bed.
Se hospedó 4 noches en marzo de 2024
Respuesta de ABVI Staff el 25 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

All American

Se hospedó 1 noche en marzo de 2024
Respuesta de ABVI Staff el 14 abr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Bryan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only thing wrong with my stay is the bed with too hard.
Se hospedó 2 noches en marzo de 2024
Respuesta de ABVI Staff el 10 mar. 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excelente

Laurits

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en marzo de 2024
Respuesta de ABVI Staff el 6 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Steven

Le gustó: Personal y atención
No le gustó: Servicios
Needs new linens and rooms freshen up with paint. Remodel bathrooms
Se hospedó 2 noches en febrero de 2024
Respuesta de ABVI Staff el 24 feb. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

johanna

Le gustó: Personal y atención
A very basic hotel
The hotel is well located- just off the freeway. Pros: The staff are wonderful! They were very helpful. the grounds are well kept. It's within easy walking distance if the SMART Train. There is camera surveillance so there's not a lot of rowdiness, grocery stores are nearby, and it has a working elevator. The trash is picked up daily from the trash cans. There is laundry on site and a pool . The room was sparse but clean- lots of pillows and curiously, one bed was soft and the other was extra firm. They are pet friendly for an extra $10/day. There is breakfast of muffins and cereal. Cons: people can't seem to remember what trash cans are for so there was trash in the parking lot daily. The elevator needs a good scrubbing and the walkways to the rooms need to be hosed down. The train runs right next to the hotel and it's loud. Fortunately it runs relatively daylight hours. There's a railroad crossing right in front of the hotel so the bells and train horns go off intermittently. (I didn't know the train was right there when I booked) it's an older hotel so you can hear the party next door but the rooms are better insulated than most. Yes, you can hear the traffic noise. No, the pool was not available.
Se hospedó 6 noches en enero de 2024
Respuesta de ABVI Staff el 31 ene. 2024
Thank you for choosing to stay with us; we appreciate your review. It gives us an opportunity to improve. We hope you choose to stay with us again in the future.

4/10 Mediocre

Brian

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
For the high price paid, this place is not in a desirable location, has transients roaming around, broken glass in parking area, no secure parking lending it to easy car breakins, shower knob was not correct and falling off making it difficult to regulate water, shower curtain was wrong size, breakfast choices very limited.
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Relations el 13 ene. 2024
Dear Brian,Thank you for taking the time to leave us feedback. We are disheartened to read that we were unable to meet all of your expectations. We can assure you that we are dedicated to the safety of our guests. What you described is not typical of our high standards, and we will be sure to share your feedback with our team. Please know that should you decide to visit us again, we will show you an experience that will not disappoint.

4/10 Mediocre

Tamara

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
All in all the room, lobby and hospitalty staff were good. The problem was with the receptionist at the desk contacted us at seven am to inform us that our check out time was that day at eleven. Our booking was confirmed through eleven am the following day! Upon approaching her at the desk to resolve any possible error, she was very insistent that she was correct and extremely rude in her diplomacy. Even with the itinerary proof she did not care to listen. She then proceeded to exit the building and left us with nobody else present. It was an hour before someone else became available.
Se hospedó 4 noches en enero de 2024
Respuesta de Guest Relations el 13 ene. 2024
Dear Tamara,Our property does not tolerate poor service, and we apologize for your experience. We have noted your comments and will share them with our staff to ensure all our guests receive outstanding hospitality. Please be well, and we hope you'll give us another chance to host you down the road.

2/10 Terrible

Joan

Se hospedó 1 noche en diciembre de 2023
Respuesta de ABVI Staff el 31 ene. 2024
Thank you for staying with us.

10/10 Excelente

Ricardo

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good stay
Very clean room very spacious and comfortable.
Se hospedó 1 noche en diciembre de 2023
Respuesta de ABVI Staff el 31 ene. 2024
Thank you for choosing to stay with us; we appreciate your review. It gives us an opportunity to improve. We hope you choose to stay with us again in the future.

6/10 Aceptable

Susanna

Le gustó: Limpieza
It was ok
Se hospedó 9 noches en diciembre de 2023
Respuesta de ABVI Staff el 31 ene. 2024
Thank you for choosing to stay with us; we appreciate your review. It gives us an opportunity to improve. We hope you choose to stay with us again in the future.

6/10 Aceptable

E Lisa

Viajó con su familia
No le gustó: Personal y atención
Tefund
Se hospedó 2 noches en diciembre de 2023
Respuesta de ABVI Staff el 31 ene. 2024
Thank you for staying with us.

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Terrible stay/ Run down rooms
We were very disappointed in the quality of our stay. The receptionist was very nice and by far the best part of our stay. The room was very run down. One of the beds made so much noise that it woke me up every time my child rolled over because your could hear the springs. There was gross hair all over the wall in the shower and the floor was very dirty. The ceiling by the fan in the bathroom was falling off. The room overall was very run down. We will never stay at this hotel again. They didnt even have spoons in the morning for breakfast, which was limited to a couple of muffins, cereal and coffee.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations el 16 dic. 2023
Thank you for your review. While we're happy to hear our receptionist left a lovely first impression, it is unfortunate that not everything about your stay was perfect. Rest assured, housekeeping and maintenance have been notified of the issues you mention here, and we hope for another chance to impress you going forward.

6/10 Aceptable

Thomas

Se hospedó 3 noches en noviembre de 2023
Respuesta de GM el 24 nov. 2023
Thank you for your feedback.

6/10 Aceptable

Greg

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Old and rundown. But the lady at the front office was really nice
Se hospedó 2 noches en noviembre de 2023
Respuesta de ABVI Staff el 13 nov. 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Samuel

Se hospedó 1 noche en noviembre de 2023
Respuesta de ABVI Staff el 14 nov. 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Christopher, Santa Clara

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
I’ve traveled to over 45 countries and 30 states. This hotel is by far the worst I’ve ever stayed at. Though the staff was friendly and helpful, the property is run down and dirty. The paint is peeling off the doors, the bathroom door in my bedroom looked like it was ready to fall off, the room had a strange odor, and there were various species of bed bugs and fleas on the beds. Moreover, there are train tracks behind the hotel, so trains can be heard regularly. I’m glad it was only for one night.
Se hospedó 1 noche en octubre de 2023
Respuesta de ABVI Staff el 1 nov. 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de ABVI Staff el 16 oct. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Marie

Se hospedó 1 noche en octubre de 2023
Respuesta de ABVI Staff el 16 oct. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de ABVI Staff el 13 oct. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Marc

Le gustó: Limpieza, personal y atención
Convenient to the freeway. Could use renovation
Se hospedó 1 noche en octubre de 2023
Respuesta de ABVI Staff el 13 oct. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

James

Se hospedó 1 noche en octubre de 2023
Respuesta de ABVI Staff el 11 oct. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Guillermo

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Just thank you
I like it but I expect different suite is no exactly like reserve but is okay.thank you
Se hospedó 1 noche en octubre de 2023
Respuesta de ABVI Staff el 8 oct. 2023
Thanks for staying with us. We apologize for the inconvenience with the maintenance issue with your originally booked room and appreciate your feedback.

4/10 Mediocre

Louis

Se hospedó 1 noche en septiembre de 2023
Respuesta de GM el 21 oct. 2023
Thank you for the feedback.

8/10 Bueno

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM el 27 sept. 2023
Thank you for the feedback. Have an awesome day.

2/10 Terrible

Stan

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I've lived in Novato for a number of years so I knew the area and wasn't too concerned, but I was unfamiliar with this hotel. Rooms were dingy and dirty. Sheets did not look clean. A pubic hair was found on the sheets of one of the beds. The shower did not work, only bath. Though they repaired it while I was out the first day. Toilet seat is stained deep yellow. Bathroom grout appeared moldy. The breakfast was raisin bran, frosted flakes or half a costco muffin. On my last morning, they were out of coffee and refused to make any. They were out of bowls, so atleast I put my unused coffee cup to use. I could not get out of there fast enough.
Se hospedó 3 noches en septiembre de 2023
Respuesta de ABVI Staff el 18 sept. 2023
Thank you for the feedback.

6/10 Aceptable

Patrick

Breakfast is half muffins cereal no bowl’s
Se hospedó 2 noches en septiembre de 2023
Respuesta de ABVI Staff el 18 sept. 2023
Thank you for the feedback.

6/10 Aceptable

Samantha

Viajó con su familia y niños pequeños, Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Just an average place to stay
Se hospedó 1 noche en septiembre de 2023
Respuesta de ABVI Staff el 18 sept. 2023
Thank you for the feedback.