Querido elgatochulapo, En primer lugar, pido disculpas si hay algún error en esta respuesta, ya que estoy usando Google Translate. Le doy las gracias por tomarse el tiempo para reunirse conmigo durante su estadía y brindarme la oportunidad de intentar subsanar el error en nuestro sistema de reservas que llevó a que el hotel haya sido reservado en exceso por 1 habitación la noche de su llegada. Pido disculpas por esta situación, por la cual hubo varias razones, pero como discutí con usted no me refiero a hacer excusas, y me siento realmente mal de que haya llegado para descubrir que nuestra habitación estaba reservada en exceso. Luego hice mi mejor esfuerzo para abordar la situación y me encantó leer que fue de alguna manera para hacerte sentir que realmente lamentaba la situación. Por supuesto, hemos llevado a cabo una investigación y hemos abordado los problemas que llevan al error. Una vez más, lamento la incomodidad que le causamos a su llegada. Tuyo sinceramente Michael Stenson Gerente general

Thank you James for taking the time to review. We hope that we have the opportunity of welcoming you back in the future.

Thank you Martyn for taking the time to review your visit and I am delighted the hotel and location was a good decision for you and we hope that we have the chance to welcome you back again in the future.

many thanks for kind review and we hope to welcome you back again soon.

Many thanks for scoring your stay with us.

Thank you for your kind words, we look forward to your next visit

Thank you Nigel for your kind review, we appreciate your feedback!

Many thanks for your review score

Thank you Anais for your 10/10 review

Thank you Tayla for your 10/10 review

Thank you Paulette for you kind words about the team, It is always a delight to read and I do hope that we have the opportunity to welcome you back in the future.

Thank you Dominic for taking the time to review and I am sorry to hear that we missed the mark with your stay and I will certainly be looking in to your reservation to see where we went wrong.

Thank you Jennifer for your 5/5 review, we really do appreciate it!

Thank you Luke for taking the time to review your visit. I am delighted that the staff looked after you and I take on board the comments in the areas that we missed. We do hope to see you again very soon.

Thank you for sharing your feedback about your recent hotel experience. We sincerely apologize for the inconvenience caused by the stained bed linen and the delayed response from our staff. We understand how important it is to provide clean and comfortable accommodations, and we will address this issue with our housekeeping team to ensure it doesn't happen again.We appreciate your kind words about our friendly reception staff and the pleasant communal areas. Your suggestion regarding room updates is duly noted, and we strive to continuously improve our facilities based on valuable feedback like yours.Please accept our apologies once again, and should you choose to stay with us in the future, we will make every effort to exceed your expectations.

Thank you P for such kind comments - we really appreciate it.Looking forward to your next visit!

Thank you Simon for your 10/10 review!

Thanks Kerren for taking the time to review your recent visit.

Thank you Jamiel for your kind words the team and I really appreciate them.

Thank you for your kind review!

Thank you so much for your review score, it makes so happy that our team and hotel are appreciated.

Thank you so much for your review score, it makes so happy that our team and hotel are appreciated.

Thanks Kevin for taking the time to review.

Thanks Mike for your kind review about the the team on duty, but I am sorry to hear of your disappointment with the food.

Many thanks for your review score, i am sorry to see you scored us low and if there is any feedback you would like to leave for me personally then i will ensure it is communicated to our team.Kindest regards,Chris ValenciaOperations Manager

Good Evening,I am so sorry to hear of your bereavement and also so sorry to hear we could not help you or change your booking to another date, sometimes there are some packages that are booked through central reservations, that are pay up front non refundable packages which is why sometimes it is cheaper to book this way, the one thing i can assure you is we really do care and completely emphasize with what happened, if there is any way we can regain your trust please do not hesitate to contact me.Kindest regards,Chris ValenciaOperations Manager

Thank you Richenda for your 10/10 score!

Thank you Colin, we appreciate you 5* review.

Thank you for taking the time to share your experience with us. We truly appreciate your positive feedback on the excellent accommodation, great food, and exceptional service from our restaurant staff. We apologize for the inconvenience you faced with the slow response from reception regarding additional bedding and the missing iron replacement. Rest assured, we take such feedback seriously and will address these issues internally to ensure this is not repeated in the future. Despite these hiccups, we are glad that you enjoyed all other aspects of your stay with us. Your valuable feedback helps us strive for excellence, and we hope to have another opportunity to provide you with an even better experience in the future.

Thank you for your review scores

Many thanks for your review scores

Please accept our sincere apologies that your AC unit was broken, i have reported this to our maintenance team to look, i hope this does not deter you from staying with us again in the future

Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about the hotel and friendly staff, as well as your positive experience with our superb breakfast. We apologize for any inconvenience caused by the room heating and the issue with the fridge. Your feedback is valuable to us, and we will make sure to address these concerns to improve our services. If there's anything else we can do for you, please don't hesitate to let us know.

Thank you Janet for your kind review!

Thank you Michael for your 10/10 review!

Thank you for sharing your feedback about your recent stay. We sincerely apologize for the inconveniences you experienced during your time with us. We take these matters very seriously and will address them with our team to ensure that improvements are made.We understand that cleanliness is of utmost importance, and we apologize for any issues you encountered in regards to the mould in the bathroom and stains on the carpet. Rest assured, we will thoroughly investigate these matters to prevent any recurrence.Regarding the blood stain on the hand towel, we deeply regret this oversight. Our housekeeping team will be reminded of their responsibility to provide clean and hygienic towels for our guests at all times.We also apologize for the inconvenience caused by the cold food during room service. We have relayed this information to our kitchen staff and steps will be taken to ensure that food is delivered promptly and at an optimal temperature in future instances.Furthermore, we're sorry about the confusion upon check-in which resulted in you having to return to reception with your luggage. We appreciate your understanding as our receptionist rectified the situation promptly, but we acknowledge that it was not an ideal start to your stay.Please know that guest satisfaction is of utmost importance to us, and we truly value your feedback as it helps us improve our services. Should you decide to stay with us again in future, please do not hesitate to let us know if there's anything specific we can do to make your experience more enjoyable.

Thanks Emma for making time to review your stay. We are glad you had a good time!

Thank you Janette for your kind review. We hope to see you again very soon!

Thank you Abdus for taking the time to review, I am sorry that we missed the mark with our customer service and it is with regret that we did not pick up on this with you whilst you were staying with us.

Thank you Antonio for your 10/10 review! much appreciated.

Thank you Callum for your kind review!

Thank you Heather for your feedback, much appreciated and we note your comment that will be certainly looked into.

Thanks Alex for taking the time to review your visit. Much appreciated.

Thank you Michael for taking the time to review, we appreciate your comments and will be certainly reviewing the points raised.

I am sorry Caroline that we missed the mark with your stay and we hope that we have the opportunity to restore your faith in the hotel in the future.

Thank you Norman for you 10/10 review!

Thank you Michele for taking the time to review your recent visit, I am delighted that you had a good time.

Thank you Daniel for you kind review, we are delighted you had a good stay with us and we hope to see you again soon.

Thanks Andrea for your kind review, we are delighted that you had a great time.

Thanks Tony for your kind review, we look forward to your next visit!