Terraza

Opiniones sobre The Watershed - Formerly Hotel Zero Degrees

3.5 out of 5

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 553 de 1002 opiniones" "
Evaluación: 8 - Bueno. 259 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 102 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 44 de 1002 opiniones" "
Evaluación: 2 - Terrible. 44 de 1002 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,2/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

jeimili

Le gustó: Estado de la propiedad e instalaciones
Perfec
Se hospedó 1 noche en octubre de 2023
Respuesta de Yatzel Gomez el 24 oct. 2023
Dear Jeimili,Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

8/10 Bueno

Luis

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buen lugar
Se hospedó 1 noche en febrero de 2023
Respuesta de Nick el 17 feb. 2023
Luis,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back anytime you are visiting the area! Best Regards, Nick Antonelli : Operations Manager

6/10 Aceptable

Lázaro

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención
Burla????
Pedimos,,,,, rente una habitación con hidromasaje y me dieron una normal, pregunte en la recepción y la persona que me atendió se burló diciéndome que por ese precio que pagué era lo que me merecía,,,, me sorprendió su respuesta
Se hospedó 1 noche en noviembre de 2021
Respuesta de Nick el 17 nov. 2021
Thank you for this feedback. We hope that we can welcome you back for another stay in the future.

10/10 Excelente

Lázaro

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2021
Respuesta de Nick el 29 ene. 2021
Lazaro, Thank you kindly for this top ranked feedback regarding your recent stay with us. We hope to welcome you back any time you are in the area! Best, Nick Antonelli : Operations Manager

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en octubre de 2020
Respuesta de Nick el 15 oct. 2020
Thank you for taking your time to post this 5 out of 5 feedback regarding your recent stay with us!

10/10 Excelente

Queylin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2020
Respuesta de Nick el 16 sept. 2020
Queylin, I am thrilled to hear your recent stay with us was top notch. We look forward to welcoming you back in the future! Best, Nick Antonelli : Operations Manager

10/10 Excelente

Ruben

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2020
Respuesta de Nick el 27 jul. 2020
Thank you Ruben for this top notch feedback about your recent stay with us! Best, Nick Antonelli : Front Office Manager

10/10 Excelente

Edgar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2019
Respuesta de Nick el 13 ene. 2020
Thank you for taking the time to post this 10 out of 10 review. We hope to welcome you back on your next trip into Norwalk.

10/10 Excelente

Margarita

Bedroom was clean and beautiful. I would love to have complimentary breakfast like they used it I was kinda disappointed on that and it would bring more customers.
Se hospedó 1 noche en abril de 2024
Respuesta de Pia Bolanos el 29 abr. 2024
Dear Margarita,Thank you for choosing to stay with us and for sharing your experience. We're delighted that you enjoyed your time at our hotel.Regarding breakfast options, we offer a selection of coffee, fruits, and oatmeal to start your day. While we understand that our breakfast offerings may be limited, we are fortunate to be surrounded by fantastic dining options near the hotel. We always encourage our guests to explore these local eateries for a delicious and varied culinary experience.Your satisfaction is our priority, and we are thrilled that you chose to stay with us. Should your travels bring you back to the area, we would love the opportunity to host you again and provide you with an even more memorable stay.

4/10 Mediocre

Nikhil

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
Overall hotel is new and has nicely designed rooms. The experience was not good though, was moved out of my room into another after a water leak below. The next room smelled bad and had hair in the bathroom. Was moved again and the room had water on the floor.
Se hospedó 1 noche en abril de 2024
Respuesta de Pia Bolanos el 29 abr. 2024
Dear Nikhil,Thank you for choosing to stay with us and for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the water leak and the smell in your room and appreciate your understanding as we swiftly addressed the issue by relocating you to another room.We understand that unexpected situations can arise, and we strive to handle them with professionalism and care. Your feedback is valuable to us, and we will use it to improve our services and prevent such incidents in the future.If you have any questions or need further clarification, please do not hesitate to contact us.Thank you for your understanding and we look forward to welcoming you in the future.

10/10 Excelente

Barbara, Kennebunk

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautifully renovated hotel, with large and attractive lounge area and large rooms. Only negative was breakfast was just coffee, fruit and oatmeal
Se hospedó 1 noche en abril de 2024
Respuesta de Yatzel Gomez el 23 abr. 2024
Dear Barbara, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

6/10 Aceptable

Felipe, New Canaan

Industrial unpleasant
Se hospedó 3 noches en abril de 2024
Respuesta de Yatzel Gomez el 23 abr. 2024
Dear Felipe, Thank you for this feedback regarding your recent stay with us. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

4/10 Mediocre

Lisa

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Yatzel Gomez el 23 abr. 2024
Dear Lisa, Thank you for this feedback regarding your recent stay with us. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 Excelente

Nicholas

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel offered a beautifully done rustic looking space and the staff were pleasant and helpful. We really enjoyed the onsite restaurant and the location offered many close options for other food choices. Would definitely recommend.
Se hospedó 1 noche en abril de 2024
Respuesta de Yatzel Gomez el 18 abr. 2024
Dear Nicholas, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

2/10 Terrible

Michael

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I was charged for my room though I couldn't make it there due to weather-related incident.
Se hospedó 1 noche en abril de 2024
Respuesta de Pia Bolanos el 29 abr. 2024
Dear Michael,We appreciate your interest in staying with us and value your understanding of our cancellation policy. We wanted to clarify our process regarding cancellation fees, especially when cancellations occur outside the 24-hour window.At our establishment, we have a 24-hour cancellation policy in place to ensure the smooth operation of our bookings and to accommodate other potential guests. This means that if a cancellation is made within 24 hours of your scheduled arrival time, no fee will be charged.However, if a cancellation is made after this timeframe, a cancellation fee will be applied. This fee is necessary to cover the costs associated with holding the reservation and ensuring our services are available for all guests.We believe in transparency and fairness in our policies and strive to provide the best experience for all our guests. If you have any questions or need further clarification, please do not hesitate to contact us.Thank you for your understanding and we look forward to welcoming you in the future.

10/10 Excelente

Mary Ellen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
our room was very clean and comfortable! It appeared to have been just updated window treatments and furnishings! We enjoyed our stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Yatzel Gomez el 14 abr. 2024
Dear Mary Ellen, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Excelente

Melvin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The space was beautiful and the staff was amazing!
Se hospedó 1 noche en abril de 2024
Respuesta de Yatzel Gomez el 13 abr. 2024
Dear Melvin, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

8/10 Bueno

Nicole, brooklyn

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Yatzel Gomez el 11 abr. 2024
Dear Nicole,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

6/10 Aceptable

Indira

Le gustó: Limpieza, personal y atención
There was a closet that wouldn't open and another locked door. There was no ironing board in the room and the lightening wasn't that great. Otherwise clean and the staff/girl at the front desk was pleasant and helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de Yatzel Gomez el 11 abr. 2024
Dear Indira, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 Excelente

kendrick

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Yatzel Gomez el 4 abr. 2024
Dear Kendrick, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Excelente

gregory

Viajó con su familia y niños pequeños, Viajó por negocios
Clean and comfortable
Se hospedó 1 noche en abril de 2024
Respuesta de Yatzel Gomez el 11 abr. 2024
Dear Gregory,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

8/10 Bueno

Alec

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
New and fresh. Great bed Loud late night both people and dogs.
Se hospedó 1 noche en marzo de 2024
Respuesta de Yatzel Gomez el 2 abr. 2024
Dear Alec, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

8/10 Bueno

Sandra

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff were friendly and professional. Room was clean and comfortable. These are the important features for us when choosing a hotel therefore, this was a great stay! I just wish they had told us before we got there that they’re going through renovations and construction (but the place is starting to look very nice!) Also think the signage on the hotel should be lit to be more noticeable when people arrive at night.
Se hospedó 1 noche en marzo de 2024
Respuesta de Yatzel Gomez el 31 mar. 2024
Dear Sandra, Thank you for taking a moment to share your comments about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. We look forward to welcoming you back for another outstanding experience in the future!

2/10 Terrible

Julianne

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
If you like thin walls.. it’s the hotel for you
Se hospedó 1 noche en marzo de 2024
Respuesta de Yatzel Gomez el 31 mar. 2024
Dear Julianne, Thank you for this feedback regarding your recent stay with us. We value your feedback as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right

8/10 Bueno

Ellen

Se hospedó 1 noche en marzo de 2024
Respuesta de Yatzel Gomez el 18 abr. 2024
Dear Ellen, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

10/10 Excelente

Michelle

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice property.
Se hospedó 1 noche en marzo de 2024
Respuesta de Yatzel Gomez el 23 mar. 2024
Dear Michelle, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

6/10 Aceptable

Jessica

Le gustó: Limpieza, personal y atención, servicios
Walls were SUPER thin, like you could hear your neighbor in the room over shuffling their feet in the bathroom kinda thing.
Se hospedó 1 noche en marzo de 2024
Respuesta de Yatzel Gomez el 16 mar. 2024
Dear Jessica,Thank you for this feedback regarding your recent stay with us. We value your feedback as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 Excelente

Alison

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Newly renovated room was very clean, comfortable and with tasteful decor. Large bathroom perfect to share with family. Only comment is that hallway sounds/voices tended to be loud.
Se hospedó 1 noche en marzo de 2024
Respuesta de Yatzel Gomez el 13 mar. 2024
Dear Alison, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Excelente

Krystyna

Se hospedó 1 noche en marzo de 2024
Respuesta de Yatzel Gomez el 31 mar. 2024
Dear Krystyna,Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Excelente

Mary

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Although there was construction going on, it did not affect my stay. The staff was friendly, the room was clean enough and the bed was comfortable. The restaurant is amazing!
Se hospedó 2 noches en marzo de 2024
Respuesta de Yatzel G. el 6 mar. 2024
Dear Mary, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excelente

Jamie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Was great.
Se hospedó 1 noche en febrero de 2024
Respuesta de Pia Bolanos el 1 mar. 2024
Dear Jamie,Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

8/10 Bueno

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property was very clean and the staff was nice. The property is under renovations and construction began before 8am and was a little noisy. Also would have been good to know that the train tracks were right behind the property.
Se hospedó 1 noche en febrero de 2024
Respuesta de Yatzel Gomez el 26 feb. 2024
Dear Lisa,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! Please accept our sincerest apologies for any inconvenience the passing train may have caused during your stay. We hope to welcome you back anytime you are visiting the area! We are happy to do our best to accommodate you in a quiet area for any future stays!

8/10 Bueno

Joseph

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel renovation is beautiful. Only concern is the paper thin walls. You can literally hear everything. Sound proofing at least at the room door would make for a much more enjoyable stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Yatzel G. el 20 feb. 2024
Dear Joseph, Thank you for this feedback regarding your recent stay with us. We look forward to welcoming you back anytime you are visiting the area!

10/10 Excelente

jing

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Big window view with outside trees。
Respuesta de Yatzel Gomez el 4 feb. 2024
Dear Jing, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excelente

NuNu

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the view from the room (river view) and loved that the hotel room was very clean and up to date.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Yatzel Gomez el 2 feb. 2024
Dear NuNu, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

8/10 Bueno

susan

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en enero de 2024
Respuesta de Yatzel Gomez el 2 feb. 2024
Dear Susan, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back anytime you are visiting the area!

10/10 Excelente

Josette Raffy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Such a wonderful place to stay so close to Times Square
Se hospedó 4 noches en enero de 2024
Respuesta de Aryanna Goodwin el 30 ene. 2024
Dear Josette, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

4/10 Mediocre

April

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Construction inside and outside. Was noisy with drills and banging early in the morning. Breakfast was just oatmeal to heat up in a microwave. Bathroom walls had some cracks and dark spots. Could hear the train behind hotel pass by frequently. Surrounding area not great.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Yatzel Gomez el 27 ene. 2024
Dear April, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. Please feel free to reach out to me directly if you wish to discuss your stay further. We hope you will consider Hotel Zero degrees during your next visit to the area.

2/10 Terrible

Joseph

Viajó con su pareja
No le gustó: Limpieza, personal y atención
Horrible , under construction not noted on the booking page , noisy . Unfinished and not up to standards. Called the hotel and requested a refund my wife and I checked out 3 hours after checking in and left due to the noise from occupants in a room above us and the lack of completion of this hotel which was not welcoming or comforting .
Se hospedó 1 noche en enero de 2024
Respuesta de Pia Bolanos el 22 ene. 2024
Dear Joseph,This afternoon's conversation was truly a pleasure, and we extend our sincere apologies on behalf of Hotel Zero Degrees Norwalk for any inconvenience you experienced.Should you decide to give us a second chance, I personally guarantee an incredible and seamless stay during your future visit. Your satisfaction is our top priority, and we are committed to ensuring a memorable experience for you.Thank you for your understanding, and we look forward to the opportunity to make amends.

6/10 Aceptable

Nathaniel

Viajó por negocios
Se hospedó 1 noche en enero de 2024
Respuesta de Pia Bolanos el 22 ene. 2024
Dear Nathaniel,Thank you for taking a moment to share your feedback about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. we look forward to welcoming you back for another outstanding experience in the future!

6/10 Aceptable

kate

Viajó con su pareja
Le gustó: Limpieza, personal y atención
The hotel is going to be beautiful upon completion - that's for sure The staff was kind, friendly and helpful But....the bathroom was incredibly dark. Why? I have no idea. But it would have been helpful to have some light when applying makeup. May sound trivial, or not a reason to have a wall mounted makeup mirror at least, but it's a big deterent for me.
Se hospedó 1 noche en enero de 2024
Respuesta de Yatzel Gomez el 21 ene. 2024
Dear Kate, Thank you for taking a moment to post this review on Hotel Zero Degrees Norwalk. We appreciate your valuable feedback and apologize for the lighting in the room. Please know we have been working closely with our maintenance and housekeeping teams to identify any damaged or worn furnishings and fixtures and have them repaired or removed. Again, we apologize for the inconveniences you experienced during your visit, and we hope you will give us one more opportunity so that you can experience what's to come.

4/10 Mediocre

Nina

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Surprised by a Construction Zone
I booked this trip for my husband's birthday getaway. We have stayed at other Hotel Zero locations and had great experiences. What we were not told is that the entire hotel is under renovation. It looked closed when we arrived. Construction is from 8am-6pm daily which was not disclosed before I booked. Lots of construction happening in the hotel, slow elevators due to workers going up and down. Not the experience we hoped for or expected.
Se hospedó 1 noche en enero de 2024
Respuesta de Yatzel Gomez el 11 ene. 2024
Dear Nina, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions.We hope you will give us one more opportunity so that you can experience what's to come as we strive to provide our guests with a comfortable and enjoyable stay.Please feel free to reach out to me directly if you wish to discuss your stay further. We hope you will consider Hotel Zero Degrees during your next visit to the area.

8/10 Bueno

Edward

Le gustó: Personal y atención
Se hospedó 2 noches en enero de 2024
Respuesta de Yatzel Gomez el 19 ene. 2024
Dear Edward, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

6/10 Aceptable

Selena

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
With the renovation occurring no amenities were available, at all. I feel discounts should be provided to guest who still consider to stay. I requested a room with a view but was not accommodated. Black panels was placed near the entrance to cover the restaurant which was not appealing
Se hospedó 1 noche en enero de 2024
Respuesta de Yatzel Gomez el 10 ene. 2024
Dear Selena, Thank you for this feedback regarding your recent stay with us. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We apologize that your room request was not fulfilled, we will be addressing this issue with our staff to ensure it does not happen again in the future.Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 Excelente

Robert

Viajó por negocios
If thru their renovation, i always had an excellent experience staying many times . As well, the restaurant is equally excellent
Se hospedó 1 noche en enero de 2024
Respuesta de Yatzel Gomez el 9 ene. 2024
Dear Robert, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

6/10 Aceptable

Karen

Le gustó: Limpieza
OK, But Under Construction
The hotel is under construction. The aesthetics and amenities we expected for the price were lacking.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Yatzel Gomez el 9 ene. 2024
Dear Karen, Thank you for this feedback regarding your recent stay with us. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We hope you will give us another opportunity to provide you with a superior stay in the future.

6/10 Aceptable

Tori

Viajó con su pareja
No le gustó: Personal y atención
It was terribly bad... hallway carpet could be cleaned - Hotel being renovated. Alot of boarded up areas. Didn't give a welcoming vibe.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Yatzel Gomez el 6 ene. 2024
Dear Tori, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We hope you will give us one more opportunity so that you can experience what's to come as we strive to provide our guests with a comfortable and enjoyable stay.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Room wasn’t clean, loud guests next door, tv stopped working
Se hospedó 1 noche en diciembre de 2023
Respuesta de Yatzel Gomez el 6 ene. 2024
Dear Sir/Madam,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. . I will surely speak with housekeeping as we pride ourselves on providing clean & comfortable accommodations for our guests. I sincerely apologize it seems we missed that mark during your visit. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back soon!

8/10 Bueno

Carla

Se hospedó 1 noche en diciembre de 2023
Respuesta de Pia Bolanos el 22 ene. 2024
Dear Carla,Thank you for taking a moment to share your feedback about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. we look forward to welcoming you back for another outstanding experience in the future!

6/10 Aceptable

Lynette

Se hospedó 1 noche en diciembre de 2023
Respuesta de Yatzel Gomez el 6 ene. 2024
Dear Lynette, Thank you for taking a moment to review your recent visit to Hotel Zero Degrees Norwalk. We hope to welcome you back anytime you are visiting the area.