Dear Maria, Thank you for being our guest and sharing your feedback. We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience and apologize for the inconvenience caused. Our housekeeping service is conducted weekly to respect the privacy of our guests staying longer. However, we are always happy to provide this service at your request for a minimal fee. Your feedback is essential to us and has been shared with our front desk staff to ensure we communicate our services to every guest. Thanks again for staying with us, and we look forward to your next visit. Sincerely,Hotel Management

Paula, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Also, we are sorry you did not experience one of our staff members at her best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management

Pedro, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management

Martin, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Also, we are sorry our location wasn’t appealing to you. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Dear Angel, Thank you for your feedback. We appreciate your understanding for your brief stay. We apologize for any inconvenience regarding the kitchenette items. We will review our procedures to ensure that guests have a more seamless experience in accessing kitchenware. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely,Hotel Management

Dear Kirsten, We sincerely apologize for the cleanliness issues you encountered during your stay. It's disheartening to hear about your experience with the bathroom and the overall condition of the room. Your feedback is invaluable, and we will address these concerns with our housekeeping team to ensure improvements are made. Regarding bed comfort, we will look into this matter promptly. We appreciate you bringing these issues to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Janet, We are delighted you had a wonderful stay at Extended Stay America and thank you for sharing your positive feedback with us. Your kind words about our associates, their commitment to excellence, and the cleanliness of our rooms are greatly appreciated. We will share your feedback with our entire team, which will undoubtedly boost their morale. We strive to provide exceptional service, and your recognition of our efforts is very motivating. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Natalee, Thank you for staying with us and for sharing your review. We are sorry you encountered issues from our front desk associates and kitchen utensils, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing outstanding experiences for every guest.Sincerely,Hotel Management

Dear Kazmira, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Robert, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to welcome you back in the future. Sincerely,Hotel Management

Dear Edward, We are sorry for your experience with our associates during your stay. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed and treated courteously and respectfully. Thank you for bringing this to our attention, and we hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Kali Patricia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Diana, Thank you for reviewing your stay. We are glad your stay was enjoyable on many levels. However, we regret that you did not leave completely satisfied. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Mariam, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management

Dear Robert, Thank you for your excellent feedback. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Cristopher, Thank you for being our guest. It is nice to know you had a pleasant stay. Our front desk team is always there to help you. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management

Dear Robert, We appreciate your feedback regarding the lobby atmosphere. We strive to provide a comfortable environment for all our guests, and we apologize for any inconvenience caused by the fluctuating conditions. Your input helps us improve our services, and we will address your concerns to ensure a more consistent experience for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Biswajit, We are sorry for your experience and are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Carlos, We are so grateful for your words about your recent trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent, and we appreciate you highlighting the staff's attentiveness. Our team is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Stephanie, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Janet, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Libo, We're delighted to hear that you found the room facilities at Extended Stay America comfortable! Your comfort is our priority, and we appreciate your positive feedback. If there's anything specific that made your stay enjoyable or if there are ways we can enhance your experience, please feel free to let us know. Thank you for choosing Norwalk Stamford, and we look forward to hosting you again!Sincerely,Hotel Management