Dear Rosario, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. It was a pleasure hosting your visit, and we hope you will return on your next visit to the area.Sincerely,Hotel Management

Thank you for taking the time to post the review about your stay at Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management.

Dear Matthew, Thank you for taking the time to share your review. We are sorry to learn that the cleanliness of the rooms did not meet your expectations and that you didn't find them suitable for pets. Though we're glad that our associate at the front desk was understanding and able to process your refund, we will be taking steps to address this matter and make necessary improvements. Thank you for bringing this to our attention, and we sincerely hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management

Dear Nana-Yaw, Thank you for sharing your wonderful feedback regarding your time at Extended Stay America. We were delighted to learn how much you enjoyed your guest room during your visit. Our staff does an excellent job maintaining our accommodations, and it will be a pleasure to share your kind remarks with them. Thank you for being our guest, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management

Dear Edward, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Allison, We regret that we couldn't give you a better impression from the moment you arrived at our property, and we apologize for any frustration this undoubtedly caused. It is disheartening to learn that the cleanliness and service did not meet your expectations. We strive to provide a comfortable and welcoming environment for our guests, and it is clear that we fell short in this instance. Your feedback is invaluable, and we take it seriously as we work to improve our services. We are sorry that these concerns compromised your plans with us, and we regret that you had to cancel with us. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Edward, Thank you for reviewing Extended Stay America and for the generous words about your great stay. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for reviewing your time at our hotel, and we hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management

Dear Jocelyn, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved. Considering our friendly staff, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Valtère, Thank you for staying with us and for reviewing your experience. Your comfort and satisfaction are our top priorities, and we regret that we fell short of your expectations. We appreciate your feedback as it helps us to identify areas for improvement. We take your comments about the complimentary grab-and-go breakfast and cleanliness of our property seriously and will address these issues with our team to ensure a better guest experience. We hope that you will reconsider giving us another opportunity to provide you with the stay you deserve. We are committed to making positive changes and ensuring our guests enjoy a more comfortable and pleasant visit.Sincerely,Hotel Management.

Dear Migdalia, Thank you for your generous review. We work hard to exceed our guests' expectations and are committed to providing outstanding hospitality. In addition, please know that your comments regarding noise have been shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Miguel, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. Your candid feedback regarding updates of suites will be shared with our associates, and we will use them for future improvements. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank you for this valuable feedback.Sincerely,Hotel Management

Dear Albert, Thank you for being our guest and reviewing your experience at Extended Stay America. It's so nice to know you were pleased with the exceptional service from our staff during your check-in and enjoyed your stay. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear tin, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. Thank you again for your feedback, and look forward to welcoming you soon for a much-improved stay. Sincerely,Hotel Management

Dear Kevin, We thank you for being our guest and sharing your feedback. It is disheartening to hear that the property did not meet your expectations and fell short in several aspects. The issues you mentioned, such as the cleanliness, the check-in, the guest loitering at night, and the staff being loud, are all unacceptable. We understand your frustration and regret that we could not provide you with a satisfactory experience. Your feedback is valuable, and we will address these concerns with the management team to ensure improvements are made. We hope you will allow us to provide you with a better experience in your future travel.Sincerely,Hotel Management

Dear Christine, We apologize for the highly disappointing experience you had during your stay. It's disheartening to hear that the property did not meet your expectations and fell short in several aspects. The issues you mentioned, such as the premises not being smoke-free, lack of on-the-go breakfast, absence of complimentary toiletries, dirty rooms, expired TV subscriptions, and deteriorating walls, are all unacceptable. We understand your frustration and regret that we could not provide you with a satisfactory experience. Your feedback is valuable, and we will address these concerns with the management team to ensure improvements are made. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.Sincerely,Hotel Management

Dear Warren, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your feedback is essential, and we will address them adequately. Please let us know if there is anything we can do to change your experience and allow us another chance on your next visit so we can provide you with a much-improved stay. Sincerely,Hotel Management

Dear Elena, We are sorry for the disappointing stay. A satisfied guest is always our achievement; we are happy when we have it. However, our maintenance team is working on the AC unit of your suite and will get it fixed at the earliest. Also, we are sorry for the noise concerns that you had. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope you allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Phil, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we are sorry for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Joseph, Thank you for being our guest. We are blessed to have a dedicated team of professionals, and we love hearing how our front desk team took great care of you.; however, we were sorry to read that you did not thoroughly enjoy our grab-and-go breakfast. We will certainly follow up with our concerned team to see how we can improve. Thank you for your feedback, and we hope to see you again soon.Sincerely,Hotel Management

Dear Tiffany, Thank you for your excellent summary of your stay at Extended Stay America. We are glad you enjoyed most of your time here. Our goal is to provide an exceptional experience for our guests, and we're so happy we hit our mark with our service and clean accommodation. We also appreciate you for mentioning our laundry facilities in your review. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Emily, Thank you for mentioning the warm welcome you received from our front desk associate! We pride ourselves on service excellence and aim to exceed our guests' expectations every visit, and we're glad we could make that happen for you. We are delighted that you loved your room and the bedding and also happy that you were pleased with the perfume scent. Your comfort is our top priority, so it is nice to know we exceeded your expectations. Thank you for choosing Extended Stay America. We would love to host you again the next time you are in Foxboro.Sincerely,Hotel Management

Dear Guest, we appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must; please accept our apologies for the delay in getting your accommodations ready. Also, we are sorry you felt that our hotel needs an update. Your comments regarding the same will be shared with the appropriate individuals. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Thank you for your observations and concerns; we have noted both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

Dear Meghan, thank you for sharing your experience. We appreciate your feedback regarding areas where we could improve our service. We hope you will consider and stay with us the next time you are in the area.Sincerely,Hotel Management

Dear Guest, thank you for posting a review of your recent stay. We are glad you enjoyed your overall experience, but we regret not meeting every expectation. We appreciate you taking the time to write about your experience, and we hope to accommodate you again in the future.Sincerely,Hotel Management

Dear Robert, thank you for choosing to stay at Extended Stay America during your recent visit to the city. We are delighted to read you had an enjoyable, comfortable stay, and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back!Sincerely,Hotel Management