4/10 Mediocre
Amanda L.
14 ago. 2024
What a nightmare
Check in time was posted for 3 PM. We were told when we checked in that the house was not ready. The cleaners finished the property at 5:30. The cleaning was poor at best. We did call back to Elliott to report.
The third floor AC unit was not working. Someone did come and replace by 8 PM
The jacuzzi had a large amount of sand when we arrived. This was reported to Elliott.
On Wednesday the first floor AC unit broke. It was repaired by that evening.
Over all the Rental agency did a poor job with communication and understanding of the delay with check in. My question to them was you have a check out time which is nonnegotiable without incurring a charge. The same should be for the late check in.
Amanda L.
Se hospedó 7 noches en julio de 2024