Overall, we would recommend the property to anyone. Comments below are to help others and StayDuvet.
Largest concern was lack of message before our stay. Less than 5 days away from our stay and and no follow up messages received. I contacted with 4 days left and they said instructions are normally sent 3 days before. 2 days before the stay - no instructions. Upon reaching out to them a second time, they immediately sent them. This did cause quite a bit of stress; This could be easily resolved with emails within 2 weeks saying that instructions would be mailed 3 days before the stay, and ensuring that message actually is delivered.
My biggest complaint is pretty minor… Here are some observations.
- Overall, property management was AWESOME. We had an issue with an A/C unit not working on the second floor. We contacted property management around 5:30 pm that first evening and they had a maintenance person there before 8:00 pm that found the problem and corrected it. 5+ stars for that!!!
First the “not great”:
- Towels were a bit difficult to locate - they’re in a hall closet not to any bathroom.
- The number of towels available is small.
- We found a number of items that were could use a little TLC
- There was a sagging shelf in the kitchen; things were about to fall. We took it upon ourselves to fix it.
- The kitchen faucet was not tightly affixed to the sink. We again fixed it
- The dishwasher is missing a wheel on the bottom drawer - it made moving that drawer in and out quite difficult.
In all the cases above, an inspection by StayDuvet would have quickly identified these problems and been corrected.
- One of the previous tenants must have had some pretty smelly seafood in the fridge. Some baking soda took care of it after a couple of days, but it was pretty off-putting at first.
- Kitchen pans and utensils are a minimum. Serious cooks may want to bring more.
Now for the “good”
- The property itself is very nice and is in a nice neighborhood. There’s a reason it’s “pricey” - and it’s worth it.
- Lots of space for even 2 families. The openness of the house made it great for our group.
- Loved the screened-in porch overlooking the marsh / river.
- Beds are comfortable.
- Showers work well.
- A counter-top ice maker was supplied. Very convenient!
- Great choice of streaming services were appreciated!
- Clean, well laid out property.
Again, I would recommend this to any large party!