Exterior

Reviews of Best Western North Bay Hotel & Conference Centre

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 298 out of 905 reviews" "
Rating 8 - Good. 392 out of 905 reviews" "
Rating 6 - Okay. 136 out of 905 reviews" "
Rating 4 - Poor. 60 out of 905 reviews" "
Rating 2 - Terrible. 19 out of 905 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anne Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient restaurant and pleasant staff nice hot tub and swimming pool
Stayed 1 night in May 2024
Response from Melanie - Front Office Manager on 13 May 2024
Thank you for your wonderful feedback, Anne Marie. We look forward to seeing you again in the future!

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and great food
Stayed 1 night in Apr 2024
Response from Melanie - Front Office Manager on 30 Apr 2024
Thank you for your feedback, Gordon! We look forward to seeing you again in the future!

8/10 Good

Robbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ebjoyed the time in the suite
Stayed 1 night in Apr 2024
Response from Melanie - Front Office Manager on 23 Apr 2024
Thank you for your feedback, Robbie! We hope to see you again soon.

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service
The queen bed was about the size of a double and the alarm clock was preset to 6am which woke us all up much earlier than we wanted to.
Stayed 1 night in Apr 2024
Response from Melanie - Front Office Manager on 8 Apr 2024
I'm sorry to hear that your stay wasn't satisfactory. We'll definitely look into these to make improvements for the future and we hope you'll consider staying with us again.

10/10 Excellent

Vladimir, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melanie - Front Office Manager on 8 Apr 2024
Thank you for your feedback, Vladimir! We hope to see you again soon!

10/10 Excellent

Lily

Stayed 1 night in Mar 2024
Response from Melanie - Front Office Manager on 23 Apr 2024
Thank you for your feedback, Lily. We hope to see you again soon!

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the hotel and the pool.
Stayed 1 night in Mar 2024
Response from Melanie - Front Office Manager on 2 Apr 2024
So glad you enjoyed your stay, Aaron. We hope to see you again!

8/10 Good

Nadine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked-in by friendly staff. Had a lovely meal in Farina with a wonderful server, Tammy. Everything was very clean. Would definitely stay there again!
Stayed 1 night in Mar 2024
Response from Melanie - Front Office Manager on 28 Mar 2024
We appreciate your feedback, Nadine! Thank you, and we hope you'll come stay with us again soon!

6/10 Okay

Leeanne

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The bed was incredibly uncomfortable, it was like sleeping on the floor. The saunas and whirlpool were out of order, and the whirlpool was the deciding factor between this room and another hotel, so that was slightly disappointing also. The room and hallways were clean, but at night when it was time to sleep the room coming from other rooms was excessive.
Stayed 1 night in Mar 2024
Response from Melanie - Front Office Manager on 19 Mar 2024
We appreciate your feedback, Leeanne. Unfortunately, unforeseen maintenance issues do occur and we sincerely apologize that the hot tub was out of service during your stay. Our maintenance team worked tirelessly to get it back up and running as quickly as they could. We hope you'll consider staying with us again in the future so that we may have the opportunity to provide you with a superior guest experience.

8/10 Good

Vanessa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is huge and was nice and clean. Rooms clean and comfy beds. Overall happy and would recommend.
Stayed 2 nights in Mar 2024
Response from Melanie - Front Office Manager on 12 Mar 2024
We're glad you enjoyed your stay, Vanessa! Come stay again soon!

10/10 Excellent

Rhonda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is amazing, whirlpool was amazing, the onsite restaurant was fantastic and affordable. Rooms were spotless
Stayed 1 night in Mar 2024
Response from Melanie - Front Office Manager on 12 Mar 2024
We're so pleased that you enjoyed your stay, Rhonda! Thank you for the wonderful feedback. We look forward to having you come stay with us again in the future!

6/10 Okay

Roxanne

Traveled with family and small children
Liked: Staff & service, amenities
Needs an upgrade
Stayed 1 night in Mar 2024
Response from Melanie - Front Office Manager on 12 Mar 2024
Thank you for your feedback, Roxanne! Updating a large property like ours take time, but we're working on it! I hope you'll consider staying with us again in the future!

10/10 Excellent

KAYLA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, staff was extra helpful and pleasant. Pool and hot tub area is very clean. Pool is huge! Room is clean, quiet and comfortable.
Stayed 1 night in Feb 2024
Response from Melanie - Front Office Manager on 12 Feb 2024
Thank you for your feedback, Kayla. We look forward to seeing you again soon!

10/10 Excellent

Myles

Business traveler
Liked: Cleanliness, staff & service, amenities
Tables were broken and bathtub was pieced together with quick fixes
Stayed 1 night in Jan 2024
Response from Melanie - Front Office Manager on 12 Feb 2024
Thank you for your feedback, Myles. I'll make sure to pass the information along to our maintenance team and we'll get that taken care of ASAP!

10/10 Excellent

Rick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was very clean and the staff was very helpful
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Thank you for taking the time to post a review on your recent say at the Best Western North Bay. We appreciate the feedbackThank you

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t complain for the price. Everything was clean and had no issues.
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you for taking the time to post a review on your recent stay at the Best Western North Bay. Thank you for your kind words

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you for taking the time to post a review, we appreciate the feedback

6/10 Okay

Susan

Disliked: Property conditions & facilities
Just old adn smelly room. It need refurbishing.
Stayed 3 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you for taking the time to post a review. We apologize that you were not satisfied with your stay with us. Please do not hesitate to contact me directly if you would like to discuss further.We appreciate the feedback

2/10 Terrible

Andrew

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from General Manager on 30 Jan 2024
Thank you for taking the time to post a review. We apologies that you were not satisfied with your stay. Please do not hesitate to contact me directly if you would like to discuss further. We would love the opportunity to make it right.

10/10 Excellent

Denise

Stayed 1 night in Dec 2023
Response from General Manager on 30 Jan 2024
Thank you for the great review! We appreciate the feedback. Hope to see you again in the future.

10/10 Excellent

Dave

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like taking the stairs to the second floor because of no elavator - did not mention that on the web site and i am a senior
Stayed 1 night in Dec 2023
Response from General Manager on 30 Jan 2024
Thank you for taking the time to post a review. We appreciate the feedback

8/10 Good

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service
All the windows need to be changed or cleaned very dirty
Stayed 2 nights in Dec 2023
Response from General Manager on 30 Jan 2024
Thank you for taking the time to post a review, we appreciate the feedback

10/10 Excellent

Manuel, Garson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Melanie - Front Office Manager on 30 Nov 2023
Thank you for your feedback, Manuel! We appreciate it and hope you will come stay with us again!

8/10 Good

Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the pool and hot tub Beds were comfortable Rooms were clean No breakfast was a disappointment Kids running the hallways were noisy
Stayed 2 nights in Nov 2023
Response from Melanie - Front Office Manager on 30 Nov 2023
Thank you for your feedback, Roy. As we are a family establishment, we will sometimes have more kids around on certain weekends, but we do what we can to try and ensure that all of our guests enjoy their stay. I hope you will consider staying with us again!

8/10 Good

Diana

Liked: Amenities
The staff were amazing to deal with! The room was outdated particularly the doors -but clean.
Stayed 1 night in Nov 2023
Response from Melanie - Front Office Manager on 23 Nov 2023
Thank you for your feedback, Diana! Our hotel is a work in progress that we improve a little, day by day, but it's wonderful guests like you that encourage us to continue striving to ensure we provide the best experience possible. I hope you'll come visit us again soon!

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone so friendly. Too bad hot tub not working. Pool area very clean. Restaurant was a bit expensive but good.
Stayed 1 night in Nov 2023
Response from Melanie - Front Office Manager on 23 Nov 2023
Thank you for your feedback, Cindy! Our hot tub will be up and running again in no time, so I do hope you'll consider staying with us again so you get to enjoy it!

8/10 Good

marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 2 nights in Nov 2023
Response from Melanie - Front Office Manager on 20 Nov 2023
We appreciate your feedback, Marc, and we hope you'll come stay with us again in the future!

10/10 Excellent

Jean R

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Melanie - Front Office Manager on 9 Nov 2023
Thank you for your feedback, Jean R. We appreciate it, and hope to see you again in the future!

10/10 Excellent

Cari

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Oct 2023
Response from Melanie - Front Office Manager on 1 Nov 2023
Thank you for your feedback, Cari! I agree that our staff is the heart of our hotel and everything we do, we do because we care. We hope you'll come stay with us again!

8/10 Good

Nwangozi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, affordable, clean.
Stayed 1 night in Oct 2023
Response from Melanie - Front Office Manager on 24 Oct 2023
Thank you for your feedback, Nwangozi! We look forward to seeing you again in the future!

8/10 Good

Jason

Stayed 1 night in Oct 2023
Response from Melanie - Front Office Manager on 9 Nov 2023
Thank you for your feedback, Jason, we hope you'll consider staying with us in the future.

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Melanie - Front Office Manager on 25 Oct 2023
Thank you for your feedback, Lorna, we appreciate it! Please come stay with us again in the future!

6/10 Okay

Suelana

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Melanie - Front Office Manager on 19 Oct 2023
Thank you for your feedback, Suelana. I hope you will consider staying with us again so that we have an opportunity to provide you with an exceptional stay!

10/10 Excellent

Myles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Oct 2023
Response from Melanie - Front Office Manager on 17 Oct 2023
We appreciate your feedback, Myles! We look forward to your next stay!

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Melanie - Front Office Manager on 10 Oct 2023
Thank you for your feedback, Benjamin.We hope you'll come stay with us again in the future.

10/10 Excellent

Lisa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was amazing.
Stayed 1 night in Oct 2023
Response from Melanie - Front Office Manager on 4 Oct 2023
We appreciate your feedback, Lisa, and we hope you'll come stay with us again in the future!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Sep 2023
Response from Melanie - Front Office Manager on 27 Sep 2023
Thank you for your feedback, Michelle. We're glad you enjoyed your stay and we hope you'll come stay with us again in the future.

8/10 Good

Brigitta, Ottawa

Stayed 1 night in Sep 2023
Response from Melanie - Front Office Manager on 29 Sep 2023
Thank you for your feedback, Brigitta. We hope you will consider staying with us again in the future.

6/10 Okay

christine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Melanie - Front Office Manager on 11 Sep 2023
Thank you for your feedback, Christine! We hope you'll stay with us again soon.

8/10 Good

Benjamin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cindy on 6 Sep 2023
Thank you for taking the time to leave a review. We hope you enjoyed your stay!

6/10 Okay

Laurie

Traveled with partner
Liked: Cleanliness, staff & service
Likes: friendly front desk staff, coffee in the lobby, ground floor rooms available. Room was large and spacious, bed linens very clean and crisp, and equipped with microwave, mini fridge, and coffeemaker. Lukewarms: We chose this property because it had an EV charging station and ground floor room. When we arrived we discovered the EV charging station had been out of service for a few weeks. Not the property’s fault, but obviated one of the reasons for choosing the property. Our room was quiet and spacious, but there was a bit of an odd smell and when we removed our shoes it became apparent the carpet had been shampooed and was still wet. Not a pleasant sensation on bare feet!
Stayed 1 night in Sep 2023
Response from Melanie - Front Office Manager on 11 Sep 2023
Thank you so much for your feedback, Laurie! I'm so sorry about the EV station being out of order. We're aware it's a modern day amenity that a lot of people look for, and we're working on getting it up and running soon! I do hope you will consider staying with us again!

4/10 Poor

Paul

Stayed 3 nights in Aug 2023
Response from Melanie - Front Office Manager on 27 Oct 2023
I'm sorry to hear that you were dissatisfied with your stay, Paul. If there is anything we can help improve for future guests, please don't hesitate to contact me directly to discuss your stay so that we can better serve you for future stays. Thank you!

8/10 Good

Jean-Jacques

Traveled with family
Liked: Cleanliness, staff & service
every thing
Stayed 1 night in Aug 2023
Response from Cindy on 6 Sep 2023
Thank you for choosing the Best Western North Bay!

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are great!
Stayed 1 night in Sep 2023
Response from Cindy on 6 Sep 2023
I am glad you enjoyed your stay!

10/10 Excellent

Jenny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while attending a wedding
Stayed 2 nights in Sep 2023
Response from Cindy on 6 Sep 2023
I am so glad that you had a great stay!

6/10 Okay

Lauren

Liked: Staff & service
Floor was wet from air-conditioning unit leaking & breakfast is NOT included.
Stayed 1 night in Sep 2023
Response from Melanie - Front Office Manager on 11 Sep 2023
Thank you for your feedback, Lauren. You're correct - breakfast is not included at our location because we have a full service, sit-in restaurant on site that offers a variety of menu options for our guests. I hope you had an opportunity to try it - it's fantastic!

8/10 Good

wolfgang

Traveled with partner
Liked: Cleanliness, staff & service
Overall clean room Good location Overall clean facility for it's age
Stayed 2 nights in Aug 2023
Response from Cindy on 6 Sep 2023
We work hard to ensure our rooms are clean and comfortable!

8/10 Good

Michael

The property has no elevator to the second floor rooms. The rooms have been renovated. But the bathrooms are very dated. But still functional. Overall it was fine for one night stay.
Stayed 1 night in Aug 2023
Response from Melanie - Front Office Manager on 11 Sep 2023
Thank you for your feedback, Michael! We apologize that we do not have an elevator, but we do have plenty of staff who'd be more than happy to help you with your luggage should you choose to stay with us again!

10/10 Excellent

Rick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and clean room
Stayed 1 night in Aug 2023
Response from Cindy on 6 Sep 2023
Thank you for staying!

8/10 Good

terry

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location.
Stayed 1 night in Aug 2023
Response from Melanie - Front Office Manager on 27 Aug 2023
Thank you for your feedback, Terry. We hope to see you again soon!