Dear Marjolijn, thank you for your feedback and for taking the time to describe your impressions. We are sorry to hear that you did not receive a suitable accommodation. In case you will make a new booking, we would please ask you to indicate directly when booking in the comments field that you require a ground floor bungalow. This will make it easier for our reservations department to allocate the accommodation appropriately.We hope to welcome you soon again in one of our holiday parks. Best regards, your team of Landal GreenParks.