There were nothing but problems from the first day.
The property manager sent a representative to meet our first person. She showed a few things about the property, but there were no written instructions. The grill was filthy, and didn’t work till the third day when someone came to fix it. Some of the hot and cold faucets were backwards - so we thought two of the rooms didn’t have hot water. The propane ran out, and the spa wasn’t working till the sixth night.
The wifi and tv didn’t work in the two backyard bedrooms for the first few days.
We couldn’t figure out how to work the stove.
The AC in the dining room didn’t work at all. With the living room AC down the dining room was bearable, but the living room was too cold for anyone to use it. The AC didn’t reach the kitchen at all.
We couldn’t reach the property manager by phone. He told us there was no one to contact after 6PM. I had to send messages through VRBO to get help. Each time someone answered me promptly, but they had major problems fixing all the issues, and sometimes didn’t send anyone till the end of the day. Two or three nights there was a worker at the house till 9PM. The workers would say we’ll be back at 8:30 tomorrow - then not show up till after six, or the next day.
All the beds, except the two twins in the small main floor bedroom, were way too firm and uncomfortable.
The outside furniture is shabby, broken pieces sticking out. One dining room chair isn’t stable, almost collapsing when someone sat in it. Much of the inside furniture is beat up and broken.
The worst was on the 4th (or was it 5th?) day when it poured for hours. We woke up to leaks all over the dining room, kitchen and laundry room. The first person up that morning slipped on the wet tile floors - luckily she was able to grab onto something and keep herself from falling.
VRBO told us to vacate the property and find new lodging. But they said we had to use Expedia, and we had to keep costs close to what we spent on this house if we wanted to be reimbursed. It was impossible to find anything comparable, and at that point most of our complaints had been addressed. We decided to stay, the rain stopped, the sun came out, and it seemed we’d be better off just staying.
The owner gave us a 25% refund. This didn’t come close to covering the time we lost - but we were so tired of the whole thing we said ok.
The property needs to be cleaned, better maintained, and clear instructions provided.