Dear Carlos,Thank you for your comment, We are sorry to hear that you left with those feelings about our facilities. We are sorry that we did not live up to your expectations and we are surprised that our wonderful staff did not attend to you in the professional and friendly manner that they always do.On the other hand, we have noted your comment and apologize for the inconvenience.We would like you to give us the opportunity to welcome you again in one of our facilities and, in this way, to present you with the wonderful experience we are accustomed to offer, 100% satisfactory.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Apreciado Carlos A,Nos gustaría agradecerle el tiempo que se ha tomado en compartirnos su valoración y su experiencia durante su última visita en nuestras instalaciones, ya que, son muy importantes para poder seguir creando experiencias para nuestros huéspedes.Esperamos volver a verle pronto en alguna de nuestras instalaciones disfrutando mucho de sus vacaciones.Cordialmente, Hotel Riu Palace ArubaOnline Reputation Manager

Apreciado Andres,Nos complace conocer que disfrutó de la amabilidad de nuestro personal en general.Sin embargo, lamentamos que hubiera tantos puntos con los que no cumplimos con sus expectativas.En nuestra página web RIU.COM encontrará la amplia y variada gama de hoteles de los que disponemos y, la información correspondiente a cada uno de ellos. Estamos convencidos de que encontrará el que más se adapte a sus necesidades.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer.Cordialmente, Hotel Riu Palace ArubaOnline Reputation Manager

Apreciado José Pedro,Gracias por su reseña.Hemos observado que estuvo disfrutando entre nosotros, lo cual nos complace gratamente, ya que, es muy importante que nuestros huéspedes nos valoren en la manera en que usted lo ha hecho.Nos encantaría que volviera y ofrecerle otra experiencia 100% satisfactoria.Cordialmente, Hotel Riu Palace ArubaOnline Reputation Manager

Apreciada Estrella,Gracias por su comentario,Sentimos mucho que se haya marchado de nuestras instalaciones con esas sensaciones que para nada se corresponden con nuestros estándares de atención al huésped que tanto nos caracterizan.Permita que le comentemos que nos sorprenden mucho sus palabras y sepa que nos hubiera gustado mucho asistirle en el momento de su estancia, con sendos departamentos de pisos y mantenimiento, siempre dispuestos a colaborar con el bienestar de nuestros huéspedes.Anotamos sus observaciones para tratarlas con los departamentos pertinentes y seguir mejorando cada día.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer.Cordialmente, Hotel Riu Palace ArubaOnline Reputation Manager

Apreciada Paulina,Gracias por su reseña,Nos complacen sus palabras y, sobre todo nos gustaría comentarle que le agradecemos mucho que las haya compartido con nuestros futuros huéspedes.Sepa que, estamos aquí, y seguimos mejorando cada día, para que cuando vuelva disfrute de una experiencia mejor aún que la vivida.Cordialmente, Hotel Riu Palace ArubaOnline Reputation Manager

Apreciada MONICA,Gracias por su valoración, Estamos muy contentos de saber que vivió una gran experiencia en nuestras instalaciones. Es para nosotros muy grato que nos transmitan su satisfacción y nos encantaría que volvieran a visitarnos para ofrecerle una experiencia nuevamente placentera.Cordialmente, Hotel Riu Palace ArubaOnline Reputation Manager

Apreciada Vilma, Lamentamos no haber estado a la altura de sus expectativas en cuanto a las habitaciones aunque nos hubiera gustado mucho asistirle en el tema de los colchones o las almohadas con alguna alternativa. Hemos anotado sus palabras y las trataremos con los departamentos correspondientes. Esperamos volver a verle pronto entre nosotros y, ofrecerle, una experiencia mejor. Cordialmente, Hotel Riu Palace Aruba Online Reputation Manager

Estimado huésped, Gracias por elegir nuestro hotel y por compartir su experiencia en Expedia. Es un verdadero placer para nosotros recibir sus impresiones sobre su estancia y nos complace saber que le ha parecido una experiencia agradable. Apreciamos mucho su generoso apoyo y esperamos sinceramente que nos acompañe en otra escapada muy pronto. Saludos cordiales, Hotel Riu Palace Aruba Online Reputation Manager

Dear Justyne, Thank you for the time you have taken to write us about your experience in our hotel. We pride ourselves on friendly and personal service so it is brilliant to hear that our team made a great impression and went above and beyond during your stay. Furthermore, it is good to know you enjoyed our pool area.Nevertheless, we have noted your comments on your room. We sincerely regret the inconvenience, discomfort and disappointment caused. We greatly appreciate your constructive feedback as your views enable us to monitor our guests' needs and expectations, and help us evaluate the standard of our services and facilities. Your feedback was forwarded to our maintenenance team for a proper follow up.We truly value your feedback and hope for another opportunity to serve you again in the future.Sincerely,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Patricia Jewell,It is so nice to learn you enjoyed your stay.Thank you very much for making every effort worthwhile.Our lovely staff will be very pleased.Your evaluation makes us want to continue working to offer the best service.We wish you a lovely day, Patricia!Warmest Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Anavia Elea,Thank you for your great review and for spending time with us at the Hotel Riu Palace Aruba.We're delighted that overall we were able to live up to the expectations you had of us. Your impressions will be forwarded to the responsible department for an appropriate follow up.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace ArubaOnline Reputation Manager

Dear Jonathan,Thank you for sharing your experience with us!While we are truly happy you enjoyed the staff members service, we are saddened to find you weren't completely satisfied with your recent experience, as we are committed to provide excellent services to all our guests. Please rest assured however that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.With our best wishes we remain,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Karla,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace ArubaOnline Reputation Manager

Dear Courtney,Thank you very much for your fantastic review and your kind remarks about our hotel, we very much appreciate it. It is feedbacks like yours that make our day and make all the efforts worthwhile.The most important thing is that you liked it.Lovely hosting you, Courtney, and we look forward to hosting you again soon.Best wishes,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Viatcheslav,Our staff feel rewarded when reading such positive feedbacks. We will forward your feedback to the personnel, they will be delighted to read your evaluation.Thank you very much!We look forward to working for you again soon.Have a wonderful day, Viatcheslav!Warmest Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Lisa Ann,Thank you for sharing this information with us, it is helpful when implementing the adequate measures.We regret to read that despite our best efforts, your experience did not live to your expectations.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right. Your feedback will be taken into consideration.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Janet,We can only thank you for your great review.It is very gratifying to learn our guests had a nice holiday and it encourages us to keep working for our lovely guests.We really look forward to welcoming you again soon, Janet!Caring wishes,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Ginger,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace ArubaOnline Reputation Manager

Dear Jane Elizabeth,Thank you for your review! We are very happy to know that you loved your stay and enjoyed the warm hospitality provided by our staff. We look forward to welcoming you again soon and share a better experience. Kind regards, Hotel Riu Palace ArubaOnline Reputation Manager

Dear Patti,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Sharon,It is really delighting to read your fantastic feedback! Thank you for being our guest.It is great to learn you are happy with our lovely staff, they will be informed.We hope to welcome you again, Sharon, so we can share yet another unforgettable visit with you.Loving wishes,Hotel Riu Palace ArubaOnline Reputation Manager