Una piscina techada, sillones reclinables de piscina

Opiniones sobre Holiday Inn Express Niagara-On-The-Lake, an IHG Hotel

3 out of 5
Holiday Inn Express Niagara-On-The-Lake, an IHG Hotel
524 York Road, Niagara-on-the-Lake, ON

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 810 de 1109 opiniones" "
Evaluación: 8 - Bueno. 236 de 1109 opiniones" "
Evaluación: 6 - Aceptable. 27 de 1109 opiniones" "
Evaluación: 4 - Mediocre. 21 de 1109 opiniones" "
Evaluación: 2 - Terrible. 15 de 1109 opiniones" "

9,6/10

Limpieza

9,6/10

Personal y atención

9,2/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Laura

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I love this hotel clean and nice
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Services el 2 feb. 2024
Laura, Your love for our hotel has us doing a happy dance! Thanks a bunch for noticing our effort to maintain a clean and friendly environment. We are excited to have you back for more good times!

8/10 Bueno

Jorge

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Peaceful area to relax before a long activity day
Se hospedó 3 noches en julio de 2023
Respuesta de John el 2 ago. 2023
Thank you for your stay Jorge, and for sharing your great comments. We hope to be of service to you again.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en mayo de 2023
Respuesta de John el 14 jun. 2023
Thank you for your stay Adriana.

10/10 Excelente

jennifer

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful clean and easy access to highway
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Services el 3 may. 2024
Thank you for choosing to stay with us Jennifer. We appreciate you taking the time to rate your experience with us. We look forward to having you stay with us again in the future.

10/10 Excelente

Denise, St Hyacinthe

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
L'hôtel est vraiment près de la perfection avec sa salke de bain douche en verre ultra proore !
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services el 3 may. 2024
Merci de votre séjour dans notre établissement Denise. Nous apprécions vos commentaires.

10/10 Excelente

Sarah

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was spacious and well appointed. Very happy with the space. Also, quality products in the bathroom.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 30 abr. 2024
Thank you for your kind words Sarah! We're thrilled to hear that you enjoyed the spaciousness of your room and appreciated the quality products in the bathroom. We hope to welcome you back again soon!

8/10 Bueno

Jason

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would have given 5 stars but the pillows at this hotel are just awful. However hotel is super clean with very friendly staff
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 29 abr. 2024
Thank you for your feedback Jason. We're pleased to hear that you found our hotel to be clean with friendly staff. We apologize for any discomfort caused by the pillows during your stay. Your comments are valuable to us, and we will take them into consideration as we strive to enhance the comfort of our accommodations.

10/10 Excelente

Rohana

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
great breakfast
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 28 abr. 2024
Thank you Rohana for the wonderful review. We are so glad to hear you enjoyed the breakfast. We look forward to having you stay with us again in the future.

10/10 Excelente

Stephen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The breakfast was the best we’ve had in a hotel situation and was included in the price.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 21 abr. 2024
We're overjoyed to learn that our breakfast exceeded your expectations and added value to your stay. Providing a delicious morning meal is just one of the ways we aim to make your experience exceptional. We appreciate your kind feedback Stephen and hope to have the pleasure of hosting you again in the future!

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Proximity to shopping and highway
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services el 17 abr. 2024
Michael, We are so glad you found our location convenient for both shopping and accessing the highway. Your comfort and convenience are our top priorities, and we hope to see you again soon!

10/10 Excelente

Domenic

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and staff was very good
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 17 abr. 2024
Thank you for the kind words Domenic! We take pride in our cleanliness and friendly staff, and we're so happy to hear you had a positive experience with both during your stay.

10/10 Excelente

MAYS, Markham

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
2 minutes to outlet mall, 12 minutes, dry down to the fall, Very quiet area, stay here, many times, by the way pet friendly too.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 17 abr. 2024
Mays, It's wonderful to hear that you've chosen to stay with us multiple times! We're delighted you appreciate our convenient location and peaceful surroundings. And yes, we love hosting furry friends too! Hope to see you again in the future.

10/10 Excelente

Jennifer

Viajó con su familia
Le gustó: Servicios
Excellent staff, amenities, reasonable price
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services el 17 abr. 2024
We're thrilled you enjoyed your stay with us Jennifer. Providing exceptional service is what we strive for, and we can't wait to host you again in the future!

2/10 Terrible

Zinma

No le gustó: Personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 11 abr. 2024
Zinma, We're truly sorry to hear that your experience with us fell short of your expectations. Your satisfaction is our top priority, and we're disappointed to learn that we didn't meet our usual standards during your stay. We value your feedback and would like to understand more about your concerns so we can address them promptly. Please feel free to reach out to our team directly so we can work to make things right. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.

8/10 Bueno

Christine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a clean, comfortable room , was convienient for a night stay.
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Services el 5 abr. 2024
Thank you for choosing to stay with us Christine! We're thrilled to hear that you found our room clean and comfortable. We hope to welcome you back again soon.

8/10 Bueno

wassim

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
everything was great except the breakfast option, food quality super poor
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 5 abr. 2024
We appreciate your feedback Wassim and apologize for the disappointment with our breakfast options. We'll certainly look into improving the food quality to ensure a better experience for our guests in the future.

10/10 Excelente

Arminda

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We never had any issues during our 4-days & 3-nights stay. The staff were helpful & friendly, & the hotel is very clean with great amenities! The free breakfast offered many options & good food!
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Services el 5 abr. 2024
It's wonderful to hear that you had a seamless stay with us Arminda! We're delighted that our staff, amenities, and breakfast options met your expectations. We look forward to hosting you again for another enjoyable stay!

10/10 Excelente

Chi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 5 abr. 2024
Thank you for the perfect rating Chi! We're thrilled that you had a fantastic experience with us. We hope to continue exceeding your expectations on future visits.

8/10 Bueno

JIM

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
NO THANKS
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services el 2 abr. 2024
Thank you Jim for staying with us. We're delighted that you enjoyed your time here. Your feedback is invaluable, and we'll keep striving to make every visit exceptional. Looking forward to welcoming you back soon.

10/10 Excelente

Diane

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 2 abr. 2024
Thank you Diane so much for the 5-star review! Your support means the world to us. We're thrilled to hear that you had a fantastic experience with us. If there's anything else we can do to make your next stay even better, just let us know!

10/10 Excelente

Ramanvir

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 1 abr. 2024
Thank you for choosing to stay with us Ramanvir. We appreciate you taking the time to rate your experience with us. We look forward to having you stay with us again in the future.

10/10 Excelente

Antler

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Our second stay at this hotel - they cover all of the basics simply and perfectly. Breakfast was nothing special but it was certainly satisfactory… not a complaint, just a statement.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 1 abr. 2024
Thank you for staying with us again Antler. We're glad we could cover all the basics for you and that the breakfast met your satisfaction. Looking forward to hosting you again!

10/10 Excelente

Venkata

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 31 mar. 2024
Thank you Venkata for taking the time to rate us 5 out of 5! We're delighted to hear that you had a wonderful experience at our hotel. Providing exceptional service and creating memorable moments for our guests is our top priority, and it's rewarding to know that we succeeded in doing so during your stay. We can't wait to welcome you back for another fantastic stay!

4/10 Mediocre

Suat

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 31 mar. 2024
We appreciate your honest feedback Suat, even if it's a 2 out of 5 rating. We're sorry to hear that your experience didn't meet your expectations. Your feedback is invaluable in helping us identify areas for improvement. It would be greatly appreciated if you could provide any other information on how we can make your stay better. We'd love the opportunity to make it up to you on your next visit. Please don't hesitate to reach out to our team so we can ensure a more satisfying stay for you.

10/10 Excelente

Dzifa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 31 mar. 2024
Thank you Dzifa for the fantastic 5 out of 5 rating! We're thrilled to hear that you had a wonderful stay with us. Delivering exceptional service and creating memorable experiences for our guests is what we strive for every day, and it's rewarding to know that we succeeded during your visit. We look forward to welcoming you back for another outstanding stay!

10/10 Excelente

Robert

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was very nice
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services el 28 mar. 2024
Thank you for your kind words Robert! We're thrilled to hear that you had a very nice experience with us. We hope to welcome you back soon for another fantastic stay.

10/10 Excelente

Rolf

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Modern, clean rooms, quiet, good breakfast options, friendly staff. We enjoyed our stay, convenient to shopping andNiagara-on-the-lake .
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 28 mar. 2024
We're delighted to hear that you enjoyed every aspect of your stay. Thank you Rolf for choosing to stay with us, and we hope to see you again soon for another wonderful experience.

8/10 Bueno

David

Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services el 7 abr. 2024
Thank you for choosing to stay with us David. We appreciate you taking the time to rate your experience with us. We look forward to having you stay with us again in the future.

10/10 Excelente

Dr. Jennifer

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
So far so good. 😊
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 18 mar. 2024
Dr. Jennifer, We're glad to hear your stay has was satisfactory. If there's anything we can do to make it even better, please don't hesitate to let us know.

10/10 Excelente

Dale-Marie

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was nice and close to what was needed food wise, gas and shopping!! The pool was great for the kids. The gym was well equipped for a workout away from home too!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services el 18 mar. 2024
Dale-Marie, We are so delighted to hear that our location and amenities suited your needs perfectly! It's fantastic to know that the pool and gym were enjoyed by your family. We hope to welcome you back again soon!

10/10 Excelente

Mary

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel is very clean, and quiet & provides excellent customer service. The Continental breakfast was enjoyable. We had a great stay. I highly recommend this place.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 18 mar. 2024
Thank you for your kind words Mary! We're thrilled to hear you enjoyed your stay and appreciated our cleanliness, quiet ambiance, and customer service. We look forward to welcoming you back again in the future.

10/10 Excelente

Victor

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We are pleased with our stay at the property. We'll sure be coming back!
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services el 18 mar. 2024
We're delighted to hear you had a pleasant stay with us Victor! Thank you for choosing our property, and we can't wait to welcome you back for another enjoyable experience.

8/10 Bueno

Skye

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel and location. Approximately 15 minutes away from the Falls. Our room was clean, spacious and staff were great to answer any questions or concerns. Breakfast was great as well.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 16 mar. 2024
Thank you so much for taking the time to share your positive feedback with us Skye! We're thrilled to hear that you enjoyed your stay with us and found our hotel and location to your liking. It's fantastic to know that our spacious and clean rooms, along with our helpful staff, contributed to making your visit memorable. We're delighted that you found our breakfast offering satisfying as well. We can't wait to welcome you back for another wonderful stay, perhaps for another adventure.

10/10 Excelente

Derek

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 18 mar. 2024
Thank you for your perfect rating Derek! We're delighted to hear that you had a wonderful experience during your stay with us.

10/10 Excelente

Lynda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services el 18 mar. 2024
Thank you for your perfect rating Lynda! We're thrilled to hear that you had a fantastic stay with us.

8/10 Bueno

Jacqueline

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved that it was clean and family friendly.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 16 mar. 2024
Thank you for sharing your wonderful experience with us Jacqueline! We're thrilled to hear that you appreciated our commitment to cleanliness and our warm, family-friendly atmosphere. It's always our goal to provide a welcoming environment for all our guests, and we're glad we hit the mark with you. We can't wait to welcome you and your family back for another fantastic stay!

10/10 Excelente

Natasi

Viajó en grupo
It was a great getaway experience at the hotel, very clean overall. Breakfast was good, however we did have to wait for hot breakfast food items to be replenished at 8-45, when breakfast ended @ 9:30 am.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services el 15 mar. 2024
Thank you for choosing our hotel for your getaway Natasi! We're thrilled to hear you had a great experience and enjoyed our accommodations. Your feedback regarding breakfast timing is noted, and we'll work on improving our service. We hope to welcome you back soon!

8/10 Bueno

Deepak

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The only major downside to this location was the lack of seating during the very busy breakfast time. Otherwise this is a great hotel to stay at.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services el 15 mar. 2024
We're delighted you enjoyed your stay despite the breakfast rush! Thank you Deepak for your kind words about our hotel. We'll look into ways to enhance the breakfast experience for our guests. We appreciate your feedback and hope to see you again soon!

10/10 Excelente

Charlotte

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were lovely and helpful. The property is well maintained. Very clean and inviting.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 15 mar. 2024
Thank you Charlotte for your kind words about our staff and property! We're delighted to hear you found our team helpful and enjoyed our well-maintained facilities. We strive to provide a clean and inviting atmosphere for all our guests. We hope to have the pleasure of hosting you again soon!

10/10 Excelente

Leandra

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 15 mar. 2024
We're glad you found our hotel's location convenient Leandra! Thank you for choosing to stay with us, and we hope you had a wonderful time exploring the area. We look forward to welcoming you back on your next visit!

10/10 Excelente

Deirdre

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
New building. Very clean!
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 15 mar. 2024
Thank you for choosing our hotel Deirdre and for your positive feedback! We're thrilled to hear you appreciated our new building and cleanliness. We strive to maintain a high standard for our guests' comfort. We hope to have the pleasure of hosting you again in the future!

10/10 Excelente

Anthony, Sarasota

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place, nice workout facilities and nice staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 11 mar. 2024
Thank you for your recent stay at our hotel Anthony and for sharing your positive feedback with us. We're thrilled to hear that you enjoyed our facilities, and that our staff provided you with a pleasant experience. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back soon!

10/10 Excelente

Emad

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved the cleanliness and the fact that the furniture and bathroom looked new. The sofa in the room was also very convenient and comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 8 mar. 2024
It's wonderful to hear that you appreciated the cleanliness and comfort of our rooms, Emad. We strive to provide a comfortable and enjoyable experience for all our guests. Thank you once again for staying with us.

10/10 Excelente

Thomas

Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services el 28 mar. 2024
Wow! A perfect score of 5 out of 5! Thank you so much Thomas for your glowing review. We're delighted that you enjoyed your time with us and look forward to your next visit.

10/10 Excelente

Cynthia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Was an amazing stay for my daughter and I. Only problem was that the shower doors wouldn’t stay close while you’re having a shower.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services el 6 mar. 2024
Thank you for sharing your experience with us Cynthia. We're thrilled you and your daughter enjoyed your stay. We apologize for the inconvenience with the shower doors and will address it promptly. We appreciate your feedback and hope to welcome you back soon.

10/10 Excelente

Suman

Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 28 mar. 2024
Thank you for the fantastic rating Suman! We're thrilled that you had a flawless stay with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another 5-star experience.

10/10 Excelente

Jeffrey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services el 5 mar. 2024
Thank you for choosing to stay with us Jeffrey. We appreciate you taking the time to rate your experience with us. We look forward to having you stay with us again in the future.

8/10 Bueno

Rosemary

Parking included. And breakfast Clean
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Services el 5 mar. 2024
Your feedback is greatly appreciated Rosemary and we are grateful for the opportunity to have served you. Please do not hesitate to let us know if there is anything we can do to make your next visit even more enjoyable. Thank you for choosing us!

10/10 Excelente

Sylvia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel is conveniently located right off the hiway (all the new configuration of the ramps is absolutely terrifying -- don't try it at night in the rain!). Staff is welcoming and efficient, room is clean and comfortable (although why don't they have little tables anymore?). Comp breakfast was pretty good and varied over the days we were there. My only complaint was the surprise snow in the parking lot could have been cleared better, there were lots of icy spots that made it scary to navigate to the car. We like this place a lot.
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Services el 3 mar. 2024
Thank you for sharing your experience with us Sylvia! We're delighted to hear that you found our hotel conveniently located and our staff welcoming and efficient. We're glad you enjoyed your room, along with the varied breakfast options during your stay. Your feedback regarding the snow clearing in the parking lot is duly noted, and we apologize for any inconvenience it may have caused. We appreciate your loyalty and look forward to welcoming you back on your next visit!

10/10 Excelente

Andre

Viajó con su pareja
Le gustó: Servicios
Très bon service
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Services el 1 mar. 2024
Merci de votre séjour dans notre établissement Andre. Nous apprécions vos commentaires.