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Opiniones sobre The Esplanade Hotel

4 out of 5
The Esplanade Hotel
Esplande Road, Fistral Beach, Cornwall, Newquay, England

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 253 de 517 opiniones" "
Evaluación: 8 - Bueno. 182 de 517 opiniones" "
Evaluación: 6 - Aceptable. 54 de 517 opiniones" "
Evaluación: 4 - Mediocre. 20 de 517 opiniones" "
Evaluación: 2 - Terrible. 8 de 517 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,2/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Las vistas y todo eso.............................
Se hospedó 4 noches en abril de 2019
Respuesta de Jason y el equipo de la explanada el 3 may. 2019
Muchas gracias, esperamos volver a verte pronto. Los mejores deseos

8/10 Bueno

Ruth, M

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel familiar frente al mar. Con piscina.
Muy amables. La piscina tiene un horario muy amplio. La playa Fistral está justo enfrente. Buenas vistas.

8/10 Bueno

Wendy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de Adam - Reception Manager el 8 may. 2024
Good Morning Wendy,Thank you for taking time post a review.I really appreciate the score you have given and look forward to welcoming you back in the future.Kind regardsAdam

10/10 Excelente

Rory

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent in every way
Se hospedó 1 noche en abril de 2024
Respuesta de Adam el 14 abr. 2024
Good Afternoon Rory,Thank you for your review and happy to hear we met you expectations in every way.I hope to see you in the future. Please remember to sign up to our loyalty scheme via our website to gain points for spending at the hotel.

8/10 Bueno

Lauren

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We came for a family break and stayed for 3 days. The staff were so friendly and helpful which made it a nice atmosphere. We really loved how it’s completely set up for children, this definitely took the stress of parenting off us. We really loved the cookie and milk before bed. I would recommend this hotel to a friend but advise to only stay for a short period of time.
Se hospedó 2 noches en abril de 2024
Respuesta de Adam el 11 abr. 2024
Good Afternoon Lauren,My last responsive was deleted because i included my email address. If you wish to discuss your feedback with me directly please call the hotel and ask for the reception manager email address.Kind regardsAdam

6/10 Aceptable

Jeff

Viajó con su familia
Le gustó: Personal y atención, servicios
Very kid friendly. The staff were very nice. The facility is a little old, the floors creak when you walk, and the most difficult part is the amount of unnatural fragrance they have in the room -- I assume to cover any dank smells. My family is very sensitive to these kinds of unnatural, chemical smells. Literally, my tongue hurt all night.
Se hospedó 1 noche en marzo de 2024
Respuesta de Adam el 7 abr. 2024
Thank you for your lovely words,We do place our Gaia Awakening Diffusers in each room as Gaia is our own spa brand that uses natural ingredients. This acts as a way for guests to see our products in action along with having a enjoyable smelling room.Kind regards

10/10 Excelente

Emma

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de Adam el 7 abr. 2024
Thank you for taking the time to complete the survey about your stay at The Esplanade Hotel. We always appreciate hearing feedback about the experience that we provide, your comments are always shared with our team.We will always work hard to improve our guests experience and thank you for providing feedback which allows us to implement any necessary changes. We hope to see you at The Esplanade Hotel again soon!Kind regards,AdamReception ManagerThe Esplanade Hotel

8/10 Bueno

William

Viajó con su pareja
Sadly not the experience we had hoped for.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Paul

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect Hotel near Fistral
Fantastic short stay at this really great Hotel opposite Fistral Beach, convenient location and awesome facilities drew us here and we weren't disappointed. Great welcome with a build a bear for our Godson and amazing facilities for this of your traveling with kids. Plenty of adult spaces to relax too.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Jelena

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Such a family friendly hotel
What a family friendly hotel. Would definitely recommend to others with young children and so close to the beach too! From soft play, to the cinema, swimming and milk and a biscuit in the evening what more could you ask for. Only thing I would do next time is ask for a room thats not dog friendly. Very clean though and lovely child friendly products in the bath too.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Family Friendly Gem
2nd Stay for and this is an absolute gem if you have kids and want a relaxing stay. Clean, friendly and completely focused on kids so it’s absolutely ideal - close to fistral beach and amazingly clean and friendly- we will be back
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

martin

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Business
Nice hotel lovely room overlooking the beach. Don’t book this hotel during half term or school holidays unless you have children 🙁
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Paul

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Last minute stay
On arrival the outside of the building looks a bit tired, but it looks like it's been refurbished recently to a very high standard. The room and public areas all very nice. Great service from the reception staff
Se hospedó 1 noche en septiembre de 2023
Respuesta de Operations Manager el 19 oct. 2023
Dear Paul, Thank you for your kind review, we are delighted you enjoyed your stay & our lovely teams service. We hope to welcome you back another time. Kind regards Lauren

10/10 Excelente

Kristian, White Waltham

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff made to feel really welcome. We would happily stay here again to take advantage of the surfing schools nearby. Whilst we didn't have breakfast the food looked incredible and it was only a short walk into town to have an evening meal. Again lots of options for evening meal and very happy with our stay overall.
Se hospedó 1 noche en agosto de 2023
Respuesta de Operations Manager el 19 oct. 2023
Dear Kristian, Thank you for your kind review, delighted the team looked after you. We hope to welcome you back to Newquay in the future. Kind regardsLauren

10/10 Excelente

Sian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Operations Manager el 19 oct. 2023
Thank you for your kind review !

8/10 Bueno

Maheen Noor

Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
Lovely staff & view - Terrible bed
The reception team was very friendly. The rooms are very small compared to what they look in pictures. The bed was very uncomfortable however the view was great if you wish to take Seaview room. Parking is a major problem if you want to park at hotel only have 11 spaces which are usually packed. Cars parked on double yellow and very narrow street Breakfast was average not much options and same menu everyday
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Sunita

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
N/A
Se hospedó 3 noches en agosto de 2023
Respuesta de Operations Manager el 19 oct. 2023
Thank you for your kind review.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2023
Respuesta de Operations Manager el 19 oct. 2023
Thank you for your kind review !

10/10 Excelente

Doug

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Only issue is the lack of parking
Well located hotel with all the facilities you need. Staff are very friendly & Newquay is a great place to visit.
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Alexandra

Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Amandeep

Viajó con su familia
Le gustó: Comodidad de la habitación
Se hospedó 3 noches en julio de 2023

8/10 Bueno

Adrian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Trying to park was a bit of a pain.
Se hospedó 5 noches en julio de 2023

8/10 Bueno

Kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Dufficult to park.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

S

Se hospedó 2 noches en julio de 2023

10/10 Excelente

Vanessa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great Location and Very Clean. Only downslide was the very noisy passageways. Sound carries through quite a lot.
Se hospedó 3 noches en julio de 2023

4/10 Mediocre

Justin

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Tired tiny rooms that are overpriced.
Tired tiny rooms that are overpriced. Kids running everywhere little insulation between floors means youre woken in the early hours. Fridge in room was warm/not working and view was a nasty courtyard but still so expensive. Fine if your a family but avoid for couples or business . Long walk to town but good for beach. Little or no pArking
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Jeff

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Had a great 3 night stay, staff are all so genuinely nice, friendly and helpful.We parked easily and left the car until checkout as can walk everywhere.Room was spotless as was everywhere in hotel and the swimming pool,hot tub and sauna was an unexpected treat we had to ourselves early each morning .Really cannot fault anything and will definitely be back.It’s in the best area to see the best of that part of the coast and the walk from there to Perranporth is stunning
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Alex

Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Adrian

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Karl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Thank goodness
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Nicole

Se hospedó 4 noches en junio de 2023

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Comodidad de la habitación
Book a parking before you go!
very hard to find a parking spot nearby in the peak hours and hotel charges 15 pounds per night for limited parking spaces. wait 20 mins to checkout while receptions were busy to ask customer to register their membership.
Se hospedó 1 noche en mayo de 2023
Respuesta de Alexandra Stapleton el 11 may. 2023
Hello,We appreciate your feedback. With our location parking is in high demand and we do have this clearly noted on our website. We apologise for the waiting time at check-out, I'm sure our reception team was working to help you as fast as they could.

10/10 Excelente

Natalie

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Marpe

Se hospedó 2 noches en abril de 2023

8/10 Bueno

Sharon

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Stunning sea view and lovely hotel.
We had a wonderful stay in a gorgeous room with the best sea view we’ve ever had! The room was so clean and in excellent condition. A couple of things I’d like to see improved would be separating the kids play area from the eating area during mealtimes because it felt at times like we were sat in a crèche. I have children myself who are teens now, but even when they were younger I would not have allowed them to scream and run about whilst people are trying to enjoy their meal. There is a partition there, it’s just left open across the whole room! So it would be great if this was pulled across or if there was a separate dining time when the play area is open and at other times it could be closed. I was also pleased to see so many gluten free options as my son and I are coeliac. I wouldn’t recommend the roasted cauliflower steak however, as that was a slither of cauliflower, a quarter of an onion and a few potatoes! All white with no green veg and £15! They did change the meal for me and the sea bass was delicious. The table staff were really lovely. Especially the lovely lady with blue hair whose name I didn’t get, sorry! She’s only just started but she was so friendly and helpful. The pool is small and a little cold, and the water in the hot tub was brown! The steam room and changing facilities were great. I love the reception area and the dining room view! Simply stunning. Overall we would stay again but definitely not during the kids holidays!
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Anya

Le gustó: Personal y atención
Lovely room, spotless, wonderful views
Se hospedó 4 noches en marzo de 2023

6/10 Aceptable

Nicola

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very clean. Staff polite and helpful Noise from room above spoilt our trip!
Se hospedó 3 noches en marzo de 2023

10/10 Excelente

jim

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Noriaki

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2023

8/10 Bueno

Kathy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only down side was the beds are to hard.
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Andy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A superb hotel for many reasons
This is an excellent hotel for many reasons. The location for Fistral beach is brilliant and the view from our window never got boring, just wonderful. The staff were all extremely professional and very friendly an d helpful whenever we needed them. Superb stay
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Last minute
A great suprise last minute, lovely place
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Kuljinder

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great break away!
As a family of four, we had a great stay at the hotel. All the staff were helpful and friendly. We stayed over a bank holiday for 3 nights, visited Lappa Valley and Eden Project on separate days… highly recommended! Food was of a high quality, pool was convenient, location was fantastic! Faye in the restaurant was especially great! Definitely will be visiting again!
Se hospedó 3 noches en agosto de 2022
Respuesta de Operations Manager el 8 sept. 2022
Dear Kuljinder, Thank you for your feedback, were so pleased you had a lovely stay with us and the team looked after you, especially Faye, i will ensure she reads this. We couldn't agree more about some of the lovely attractions to visit as families around the Newquay area. We hope to welcome you back soon, best regards Lauren

10/10 Excelente

Balwinder

Se hospedó 3 noches en agosto de 2022
Respuesta de Operations Manager el 8 sept. 2022
Dear Balwinder, Thank you for your kind rating, were delighted you enjoyed your stay with us and hope to welcome you back in the future. Kind regards Lauren

10/10 Excelente

Christopher

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Long weekend
Very nice family hotel, friendly efficient staff, good choice of food for breakfast and evening meals lovely views from the lounge and restaurant standard room small but clean and tidy, would recommend to friends and family
Se hospedó 3 noches en agosto de 2022
Respuesta de Operations Manager el 8 sept. 2022
Dear Christopher, Thank you for your kind review, we are delighted you enjoyed your stay with us. We hope to welcome you back in the future, kind regards Lauren

8/10 Bueno

sanjit

Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Jon

Se hospedó 1 noche en julio de 2022

8/10 Bueno

Colette

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Sehr gute Lage, aber leider kaum Parkplätze. Zimmer eher klein und hellhörig.
Se hospedó 1 noche en julio de 2022
Respuesta de Operations Manager el 8 sept. 2022
Thank you for taking the time to provide feedback, it has been shared with the team. Best regards, Lauren

10/10 Excelente

Tony

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Business stay
All good, food good and great room
Se hospedó 1 noche en mayo de 2022
Respuesta de L. Fountain, Operations Manager el 24 may. 2022
Dear Tony, Thank you for feedback following your stay with us, pleased to read you enjoyed your experience. We hope to welcome you back in the future, Kind regards Lauren