Dear Beach View Realty,
I have returned to Germany. Overall we enjoyed our stay there in Balboa, but would like to review a few things with you to help improve your customer service.
You were very helpful from your offices, but it didn’t always translate well to your workers that came to the cottage.
The first evening we arrived the thermostat was not working & it was very cold, especially because of the rain & colder weather. We had one of your workers come fix it the next day. We also arrived & the top bunk bed did not have a blue & white quilt, so we requested one. The next day housekeeping only brought another blanket…not a quilt.
In the kitchen, the dishwasher flooded & I had to call for maintenance. The worker found broken glass in the drain & left without fixing it. He said that he had come from the apartment behind us, because the electricity went out & he was there fixing it. And he had something like 11 other jobs that day, so he couldn’t take the time to fix the dishwasher. I feel that something should be fixed right away in a rental, because every day counts when guests are staying there for vacation.
Regarding the parking space, it should be truthful to say that really only a Mini or a golf cart can fit in the designated space. I had a smaller vehicle & although it could just fit, we couldn’t open the doors on either side…since there was a car in the spot next to us.
And I realize that most people don’t cook a lot, but I was there for 11 days & have teenagers & we did cook a lot. I have a picture attached of some recommendations that you should buy for this cottage. Baking trays, pizza pan, can opener, measuring cups, pizza cutter, a good wine bottle opener & kitchen scissors. And the last night we were there the electricity went out & it was really cold again. I was flying out the next day to Germany & thankful my phone was charged enough, so my alarm went off. We could not take showers, because without electricity you have no heat or heated water. And because all the dishes had to be done by hand it would have been nice to at least have a dish drainer.
Regarding construction, we realize that is normal down by the beach. However it would have been nice to know that they were demolishing the house next to our unit. They started just before 7:00am every day. The house was demolished, they dug up the ground. Having to use quarters for a washer & dryer also makes no sense when traveling international.