Thank you for your review. I was sorry to hear that the room was too hot, the radiator issue has now been resolved. We look forward to welcoming you back in the near future

Thank you for your kind review. We look forward to welcoming you back in the near future

Thank you for your kind review. We look forward to welcoming you back in the near future

Thank you for your kind review. We look forward to welcoming you back in the near future

Dear Tony,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. We would always like to receive a 5 but you didn't leave any comment's so we are unable to make any changes or improve the guest experienceThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

Dear Anthony,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a review. I will share your result with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

Dear Sarah Jayne,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

Dear Martin,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I am sure that this review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are in the process of updating the TV's in the hotel.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

Dear John,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

Dear Joanne,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

Dear Anthony,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

Dear Chris,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

Dear Iain,Thank you for sharing your experience with us. I am very sorry to hear that your stay was not up to our usual high standards. I will be sure to pass on your concerns to our team so that we can have the issue resolved. We always upgrade our members, but if our hotel is busy, it is not always possible. I sincerely apologise that you were not given an upgrade on this occasion. We do hope to welcome you back to our hotel soon!Kind regards,Bethany SheriffHotel Receptionist

Dear Tony,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a review. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

Dear Thomas. Thank you so much for taking the time to leave us a review, it is very much appreciated. I will be sure to pass on your feedback to our team. We hope to see you again soon!Kind regards,Bethany SheriffHotel Receptionist

Dear Andrew,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

Dear Ben,Thank you for sharing your experience with us at The George Washington Hotel Golf and Spa. I am very sorry to hear that your stay with us wasn't a positive one. We sincerely apologise for the issues caused. I will pass on your comments to our maintainece team so that they can be resolved. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsBethany SheriffHotel Receptionist.

Dear Laurence,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

Dear Yuchi,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

Dear Michael,Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel. I am sorry that your experience was less than satisfactory; please allow me to express my sincerest apologies.I have passed your comments onto our maintenance team for a quick resolution to the bathroom issues and the bed quality.We appreciate your sharing your concerns, and it is our hope that you will soon give us the opportunity to serve you to the usual high standards we expect.Sincerely,JamesOperations Manager

Dear Craig,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.I am really sorry to hear about the issue with your dinner order in Carter & Fitch, I will raise this with the Restaurant Manager and ensure it does not happen again.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

Dear Michael,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.I'm sorry to read that you had a disturbed night with intermittent noise. I will ask Maintenance to check the equipment around the room you stayed in to ensure repairs take place and it does not reoccur.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

Dear Jenny,Thank you for taking the time to post a review.I am terribly disappointed to see your score without any comments so that we can fix anything that happened to your stay and to stop it happening again for future guests.I do hope that we would have the opportunity to welcome you back for to make up for this negative experience and restore your faith in us.Kind regards, David Glasper

Dear Steve,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

Dear Paul,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.If you do stay again, please specify on check-in that you would like a daily clean and they will ensure housekeeping visit daily through your stay. I am sorry that you experienced this shortfall in service this time though.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

Dear Keith,Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel. I am sorry that your experience was less than satisfactory; please allow me to express my sincerest apologies.I have passed your comments onto our maintenance team for a quick resolution to the electrical issues and the bathroom. I am sorry the reception team were not responsive to your concerns and I will take this up with them so it does not happen again.We appreciate your sharing your concerns, and it is our hope that you will soon give us the opportunity to serve you to the usual high standards we expect.Sincerely,JamesOperations Manager

Dear guest,Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel. I am sorry that your experience was less than satisfactory; please allow me to express my sincerest apologies.I have passed your comments onto our maintenance team for a quick resolution to the fridge issue and the Television.We appreciate your sharing your concerns, and it is our hope that you will soon give us the opportunity to serve you to the usual high standards we expect.Sincerely,JamesOperations Manager

Dear Shaun,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

Dear Mr B,Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel. I am sorry that your experience was less than satisfactory; please allow me to express my sincerest apologies.I have passed your comments onto our maintenance team for a quick resolution to the bathroom door and floor. I am sorry there was a misunderstanding with Reception on the original room and the payment method, I will send this to the Reception team to ensure it does not happen in the future.We appreciate your sharing your concerns, and it is our hope that you will soon give us the opportunity to serve you to the usual high standards we expect.Sincerely,JamesOperations Manager

Dear Collette,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

Dear Helen,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a review. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

Hi Andrew.Thank you for a great score and we hope you return back to us soon.Till then you take careThanks againDavid

Dear James,Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry the hot tub was not working we had a maintenance issue on the day you were visiting us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David Glasper

Dear Jennifer,Thank you for taking the time to share your feedback. While I wish you had a better experience, I wish you had left more feedback so we can fix whatever went wrong on your stay.I can assure you that we usually give great hotel experience that so many of our guests have grown so fond of.Sincerely,David Glasper

Dear John,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I am sure that this review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

Dear Maria,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I am sure that this review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper