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Opiniones sobre Le Petit Chateau & William de Percy

4 out of 5
Le Petit Chateau & William de Percy
Jedburgh Road, Otterburn, Northumberland, Newcastle-upon-Tyne, England

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 48 de 92 opiniones" "
Evaluación: 8 - Bueno. 33 de 92 opiniones" "
Evaluación: 6 - Aceptable. 9 de 92 opiniones" "
Evaluación: 4 - Mediocre. 1 de 92 opiniones" "
Evaluación: 2 - Terrible. 1 de 92 opiniones" "

9,2/10

Limpieza

9,2/10

Personal y atención

8,4/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Olly

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing hotel!
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 19 abr. 2024
Hi Olly, Thank you very much for taking the time to leave us such a lovely review. We are thrilled to hear you enjoyed your stay and hope to welcome you back again soon. Le Petit Chateau & William De Percy

8/10 Bueno

Brian

Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 30 mar. 2024
Dear Brian, Thank you for your feedback, we hope to welcome you back to our hotel again soon.Le Petit Chateau & William De Percy

10/10 Excelente

Luci

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management el 30 mar. 2024
Dear Luci, Thank you for your feedback, we hope to welcome you back to our hotel again soon.Le Petit Chateau & William De Percy

8/10 Bueno

Vicky

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was nice although I did think that the room was a bit small. The bed was very comfy though.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management el 30 mar. 2024
Dear Vicky, Thank you for your feedback, we hope to welcome you back to our hotel again soon.Le Petit Chateau & William De Percy

10/10 Excelente

Richard

Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Management el 30 mar. 2024
Dear Richard, Thank you for your feedback, we hope to welcome you back to our hotel again soon.Le Petit Chateau & William De Percy

10/10 Excelente

Catherine

Le gustó: Limpieza, personal y atención, servicios
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management el 30 mar. 2024
Dear Catherine, Thank you for your feedback, we hope to welcome you back to our hotel again soon.Le Petit Chateau & William De Percy

10/10 Excelente

Angela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A great night at Le Petit Chateau
We stayed at Le Petit Chateau to celebrate a friend's wedding. Our room, 20, was on the first floor and overlooking the carpark but we were not there for the views. The room features a rustic bed with logs for legs. The paintwork was a dark bluey green on two walls with exposed brickwork to the others. Subdued lighting with hanging lights at either side of the bed and a low wattage ceiling lamp. There was a small wardrobe housing the safe, hair dryer and fan with limited but enough hanging space. Complimentary Marlish water was provided along with Belgian chocolate snacks and a pack of local shortbread biscuits, tea and coffee choices too. The bathroom was exposed brickwork, large bathsheets and handtowels were provided. A marbled handbasin along with a toilet and a large shower. Flooring was stone flags finished it off.. complimentary qualitiy soaps and shampoos were plentiful. We were there for a wedding party downstairs with entertainment. There were short delays in being served at times but no drama. A great night was had by all. Our room was quiet and before I knew it, it was time to head down for breakfast. Tea and coffee were offered and a great choice of breakfast was available to order,.I had the Hadrian's Wall full English though there were many options including Vegan and GF.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Le Petit Chateau & William de Percy el 30 nov. 2023
Thank you for your feedback, we hope to welcome you back to our hotel again soon. Many thanks,

8/10 Bueno

Kyle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Le Petit Chateau & William de Percy el 30 oct. 2023
Thank you for your feedback Kind RegardsLe Petit Chateau & William de Percy

2/10 Terrible

Mark

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios
Next day after booking a non-refundable room, we were informed by email from the hotel that a function was happening that day and half the hotel including lounge area would be inaccessible and that there may be excessive noise. The function was a wedding and our room was right above. Exceptional noise all afternoon into the evening including live band. We stayed in the restaurant as long as we could as there was no where else open to us in the hotel. At 10 pm we went to our room and immersed ourselves in the noise until it ended at 12 pm. I complained next day and in as many words was told tough. I explained we wouldn’t have stayed had we had a refund option. Reception staff said this option was on their email. I have checked, a lie, no refund option offered. Food was good, but shan’t be back. Beware booking if not part of a wedding party.
Respuesta de Le Petit Chateau & William de Percy el 30 oct. 2023
Thank you for your feedback Kind RegardsLe Petit Chateau & William de Percy

8/10 Bueno

William

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I would recommend this location for a peaceful stay, comfortable/firm beds great bath and shower pressure, and temperature control. Based on my experience of the dining situation I wouldn't recommend the pub if I'm honest. the service wasn't great, it seemed as if our patronage was somewhat bothersome, took awhile to be seated and even longer for our order to be taken on what appeared to be a somewhat quite evening.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Le Petit Chateau & William de Percy el 30 oct. 2023
Thank you for your feedback Kind RegardsLe Petit Chateau & William de Percy

6/10 Aceptable

Kevin

No le gustó: Personal y atención
Ok stay. Hotel busy with wedding guests, just felt tired and the staff seemed either over worked or disinterested .
Se hospedó 1 noche en septiembre de 2023
Respuesta de Le Petit Chateau & William de Percy el 30 oct. 2023
Thank you for your feedback Kind RegardsLe Petit Chateau & William de Percy

10/10 Excelente

Audrey

Se hospedó 1 noche en septiembre de 2023
Respuesta de Le Petit Chateau & William de Percy el 30 oct. 2023
Thank you for your feedback Kind RegardsLe Petit Chateau & William de Percy

8/10 Bueno

Michael

Se hospedó 1 noche en septiembre de 2023
Respuesta de Le Petit Chateau & William de Percy el 30 oct. 2023
Thank you for your feedback Kind RegardsLe Petit Chateau & William de Percy

10/10 Excelente

Lyndsey

Se hospedó 1 noche en agosto de 2023
Respuesta de Le Petit Chateau & William de Percy el 30 oct. 2023
Thank you for your feedback Kind RegardsLe Petit Chateau & William de Percy

6/10 Aceptable

Brenda

Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Management el 30 mar. 2024
Dear Brenda,Thank you for your feedback, we hope to welcome you back to our hotel again soon.Le Petit Chateau & William De Percy

10/10 Excelente

Brady

Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Management el 30 mar. 2024
Dear Brady, Thank you for your kind feedback.Le Petit Chateau & William de Percy

6/10 Aceptable

Pauline

Viajó con su pareja
Vastly overpriced/ No hot water until 9.15am. Breakfast just warm but NOT hot. Not as clean as we expected Dingy, needs decorating Better value at Premier Inn Daughter went to a Bed and Breakfast down the road, far better at half the price

10/10 Excelente

Sarah, Hebburn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing venue and great friendly staff, would definitely recommend a stay there. The pub does great food and the rooms are very comfortable with lovely added touches. The grounds are spectacular.
Se hospedó 1 noche en julio de 2022
Respuesta de Hotel Management el 30 mar. 2024
Dear Sarah, Thank you very much for you kind review. We hope to welcome you back soon. Le Petit Chateau & William De Percy

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Expectations in all areas prior to arriving were met for a 2 night stay. Food exceeded this however for both breakfast and tea (didnt have lunch), compliments to the chef/s. Room size could be challenging for anyone 6 foot+, unfortunately that didnt apply to me. It was quite a hot couple of night's and the reservation mentioned air con but the room didnt have this, just a desk fan, which was disappointing. The overall lighting in the place was quite dark, assuming to create a ambiance, however I would suggest brightening this up slightly. 3.5 /5
Se hospedó 2 noches en junio de 2022
Respuesta de Hotel Management el 30 mar. 2024
Thank you for your feedback. Kind RegardsLe Petit Chateau & William de Percy

10/10 Excelente

Sharon

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Charming boutique hotel
Lovely rustic boutique hotel. Breakfast was amazing and lots of veggie choices
Se hospedó 1 noche en mayo de 2022
Respuesta de Hotel Management el 30 mar. 2024
Dear Sharon, Thank you very much for your kind feedback. Kind RegardsLe Petit Chateau & William de Percy

6/10 Aceptable

Lisa

Se hospedó 1 noche en marzo de 2022

6/10 Aceptable

Cliente verificado

No le gustó: Comodidad de la habitación
Okay but nothing spectacular
I went for a wedding which was executed perfectly. The rooms are super small and really dark so getting ready and putting on makeup was hard without a torch of phone light. The rooms don't have much space and there are cobwebs and dust in them. There is only one chef so it takes around 45 mins to 1 hour to get served breakfast. Shops close around 7:30pm during the week and the bar is quite expensive. The staff were friendly and welcoming.
Se hospedó 2 noches en noviembre de 2021

10/10 Excelente

linda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and a very rustic/quirky place to stay. Staff were very friendly and helpful.
Se hospedó 1 noche en octubre de 2021

6/10 Aceptable

David, London

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel was great, but they charged me for the room when I’d already paid the full amount on Expedia
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

Dean

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Relaxing haven. Wonderful garden.
Great staff, great stay. Food nice.
Se hospedó 1 noche en julio de 2021

4/10 Mediocre

L

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Disappointing - room shabby, hole in floor under dirty carpet- smelt of drains - cheap pillows - outside table had not been cleaned - place had a run down feel to it
Se hospedó 1 noche en junio de 2021

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2021

8/10 Bueno

Joanna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2020

6/10 Aceptable

Oliver

Se hospedó 1 noche en octubre de 2020

10/10 Excelente

Chris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Have stayed before and was just as happy second time around. the place / rooms /bars etc. are all excellent but to me the staff make it all the more special. even more so in these testing times. from reception to table service, all were undertaken with a smile.
Se hospedó 1 noche en octubre de 2020

8/10 Bueno

Steven

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Quirky but very nice room only complaint was its size quite small
Se hospedó 1 noche en septiembre de 2020

8/10 Bueno

Simone

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovely hotel and breakfast.
The room was amazing and it was absolutelly spotless! The tv wasn't working, but that didn't bother us. Breakfast was delicious and the girls there were so friendly! Had dinner at the pub and had many issues on that side (long wait, dirty, overcharged)! Would definetly come back and just have dinner somewhere else.
Se hospedó 1 noche en septiembre de 2020

8/10 Bueno

M

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Oppulant and welcoming isolation
Great place situated in idealic isolation. Visited during the pandemic so the vibe was subdued but that was obviously understandable. The decor is oppulant without being tacky, dark and moody. Outside is an impressive garden space, lots of fire pits, places to sit away from groups. The food was good, simple menus with enough diversity and choice for our two night stay. Breakfast too was nice. Cannot fault the staff, amazingly friendly and helpful, amongst the best I've experienced. All in all, the place is a solid 8 and I would recommend.
Se hospedó 2 noches en septiembre de 2020

10/10 Excelente

Paula

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing William De Percy Hotel
Beautiful Hotel with amazing gardens. Everything Emma’s perfect for a quite night away in Northumberland. We had a Sunday Dinner which was beautiful and I highly recommend.
Se hospedó 1 noche en agosto de 2020

6/10 Aceptable

Julie

No le gustó: Limpieza
Dissatisfied.
Was very noisy ,long dark hairs on rack over bath,room next to door on landing creaking floor boards and door banging no sleep so very annoying.
Se hospedó 1 noche en agosto de 2020

8/10 Bueno

Jill

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
So nearly excellent
We stayed for 3 nights and were very impressed by the service. All staff were friendly and helpful. The breakfast was excellent and the dinners good. The room was quirky but could have benefited from somewhere to hang damp towels and from a full length mirror. The lighting was poor so putting on make up was difficult. The main reason I have not given an excellent score however was the busy road which woke us in the mornings. The hotel has been modernised but there is no secondary/double glazing. Luckily the road is not busy until about 6am.
Se hospedó 3 noches en julio de 2019

10/10 Excelente

stewart

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful location stayed for a friends wedding with great rooms
Se hospedó 1 noche en abril de 2019

8/10 Bueno

wayne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2019

10/10 Excelente

Clare

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en marzo de 2019

10/10 Excelente

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing!
Amazing stay! The rooms are exceptional and the service is above and beyond! I’m getting married here in August and cannot wait for everyone to see it!
Se hospedó 1 noche en marzo de 2019

10/10 Excelente

Janette

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Absolutely amazing such a beautiful hotel, ornate, unique and an amazing venue for a wedding
Se hospedó 2 noches en febrero de 2019

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovely romantic hotel with added style.
The hotel has a quirky charm to it due to the shabby chic decor. All the rooms are unique which was a nice detail. The quality of the linen and towels all appeared top quality so made for a very pleasant stay. We found the breakfast menu to be 5* with a choice to suit most. We had an evening meal here too which was also excellent. Its a a fantastic location for a romantic night or two away and I feel certain be back in the future.
Se hospedó 1 noche en noviembre de 2018

8/10 Bueno

Anthony

I little bit expensive, but my stay was very enjoyable. Breakfast service was poor on both mornings that I stayed, and only one staff member was inthe wrong job!
Se hospedó 1 noche en noviembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2018

8/10 Bueno

Sandra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Unusual but delightful hotel, definitely worth it.
From the front you would never believe what’s behind the door. Individually decorated and ‘quirky’ rooms, we were in the old part of this Inn. Breakfast was lovely, buffet and then an unusual choice of cooked food served to the table. We didn’t eat dinner here but the standard of breakfast would suggest it would be very nice. Going to the other end of the hotel is a lovely area where they hold weddings, a bar, massive function room, a beautiful room for the ceremony and delightful gardens. It was November so didn’t use the garden but there were fire pits. We weren’t there for a wedding but there were 2 taking place which meant no access to this end so I’m not sure how often the bar and lounge at that end is open to general guests. We had a ‘petite’ room which was really tiny, suggest you upgrade from these, but staff were all friendly and helpful, definitely worth a stay. Situated in a small village where there are lots of walks and picturesque countryside so a good base for walkers but not a lot else there.
Se hospedó 2 noches en octubre de 2018

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fantastic venue
What an amazing hotel, quirky yet thoroughly modern, good size rooms, excellent dining and great service, would highly recommend for people visiting the area.
Se hospedó 1 noche en octubre de 2018

10/10 Excelente

Charles

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Highly recommend 5 star
Excellent staff. Bit of confusion during checking in, but it was hotels.com that was at fault and the hotel staff recifued the situation very quickly. Highly recommend a break here.
Se hospedó 1 noche en septiembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good location everything was nice apart from the bed which was uncomfortable.
Se hospedó 1 noche en septiembre de 2018

10/10 Excelente

Janet

Beautiful
Lovely room with so many extras for comfort such as shortbread , bed comfortable but low and breakfast manu next morning fab and even when I asked for no holandaise sauce wasn’t a problem. Only let down was no toilet brush in bathroom.
Se hospedó 1 noche en agosto de 2018