Dear Douglas,Thank you, Douglas, for the fantastic 5 out of 5 review! We are pleased to hear that you enjoyed our central location across from City Hall and the convenience of being a short walk from the train station. We apologize for the lack of on-site parking but are glad to hear that you found a nearby car park easily accessible. It's wonderful to hear that you found our hotel very clean and enjoyed the nice breakfast provided. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another pleasant stay in the future. Thank you for choosing to stay with us!

Dear Martin,We are thrilled to hear that you found our hotel to be brand new and perfectly placed. Providing top-notch accommodations and service is our top priority, and we are delighted that we were able to meet your expectations.We hope to have the pleasure of welcoming you back to our hotel in the near future. Please do not hesitate to reach out if there is anything we can assist you with.Warm regards,[Your Name][Hotel Name] Manager

Dear Geoffrey,We are delighted to hear that you found your room to be clean, well-decorated, and spacious. Our staff works hard to provide excellent service, and we are thrilled that they were able to make your stay enjoyable with their helpful and friendly demeanor.We appreciate your kind words and hope to have the opportunity to welcome you back for another memorable stay.Warm regards,

Dear Alan,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed the lounge area and appreciated the cleanliness of our hotel.We apologize for any inconvenience you experienced with the customer service during breakfast. We will definitely address your concerns with our team to ensure that we are providing a positive experience for all of our guests. Your feedback about the set up for breakfast is also duly noted, and we will work on improving the process to make it more seamless for our guests.We are pleased to hear that you found our front desk staff friendly and that our safety measures were reassuring. We truly value your feedback and will use it to continue to enhance our guests' experiences.We look forward to welcoming you back for another stay in the future. If there is anything else we can do to make your next visit even better, please do not hesitate to let us know.Warm regards,

Dear Diana,Thank you for taking the time to leave such a lovely review of your recent stay with us. We are thrilled to hear that you found our staff to be wonderfully friendly and that you had a great experience at our hotel.We strive to provide exceptional service to all of our guests, and we are pleased to hear that we met your expectations. Your kind words mean a lot to us, and we appreciate you sharing your positive experience.We hope to have the pleasure of welcoming you back for another stay in the future. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Warm regards,

Thank you for completing a review following your recent stay with us at the Holiday Inn Sunderland City Centre, delighted you enjoyed your experience and felt safe despite being a lone traveller.We look forward to welcoming you back on your next trip to the City.

Thank you for leaving a review following your recent stay with us at the Holiday Inn Sunderland City Centre, we hope to welcome you back to the hotel on your next trip to the area.

Dear Stuart,Thank you for taking the time to leave a review on Expedia. We appreciate your feedback and are glad to hear that you found our hotel to be average and located in the heart of the city center.We apologize for any inconvenience caused by noise during weekends. We aim to provide a comfortable and peaceful stay for all our guests, and we will look into ways to minimize disturbances in the future.Regarding parking, we understand that costs can add up. We will take your feedback into consideration and explore potential solutions to make parking more affordable for our guests.Your comments are valuable to us as they help us improve our services. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Warm regards,

Dear Yibudongha,Thank you for taking the time to leave a positive review on Expedia. We are thrilled to hear that you had a great experience during your stay at our property and that you found our location in the city center to be convenient and easily accessible.We are delighted that you enjoyed your time near the mall and were able to take advantage of the nearby amenities.Your feedback is greatly appreciated and we will make sure to share your kind words with our staff. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

Dear Susan,Thank you for taking the time to share your feedback with us on Expedia. We are sorry to hear that your experience did not meet your expectations during your recent stay with us.We apologize for the issues you encountered with the heating system and the noise disruptions. Our team will investigate these matters further to ensure they are addressed promptly.We appreciate your valuable feedback as it helps us to improve and provide a better experience for our guests. If there is anything else you would like to share with us, please feel free to reach out.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm regards,

Dear Adrian,Thank you for taking the time to leave a positive review on Expedia. We are thrilled to hear that you had a great experience during your stay at our property and that you found our location in the city center to be convenient and easily accessible.We are delighted that you enjoyed your time near the mall and were able to take advantage of the nearby amenities.Your feedback is greatly appreciated and we will make sure to share your kind words with our staff. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

Dear Mawuli,Thank you for sharing your positive experience with us on Expedia. We are delighted to hear that you loved staying with us and that you would choose to stay with us again if given the opportunity. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Warm regards,

Dear Guest ,Thank you, for taking the time to leave a review on Hotels.com and for rating us 8 out of 10. We appreciate your feedback and are glad to hear that you had a positive experience during your stay at our hotel.If there are any areas where we can improve to make your next stay even better, please let us know. We value your input and strive to continuously enhance our guests' experience.Thank you for choosing our hotel, and we hope to welcome you back again in the future for an even more enjoyable stay.

Thank you for the great 10/10 review following your stay with us, delighted to read you enjoyed your time with us and we look forward to welcoming you back on your next trip to Sunderland.

Thank you for taking the time to complete a review following your recent stay with us. We're disappointed that we didn't merit a higher score and would love to know what we could have improved on.We hope you'll join us again soon where we're sure you'll have a more positive experience.

e are sorry to hear about the inconvenience you faced during your stay. Your feedback is greatly appreciated as it helps us identify areas for improvement. We apologize for the issue with your missing umbrella and the room temperature control. We will address these concerns with our housekeeping and maintenance teams to ensure they are more effectively managed in the future.We value your patronage and will take steps to rectify these issues to provide a more seamless experience for our guests. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back for a better stay in the future

We are delighted to hear that our hotel's location was convenient for you, especially being within walking distance from the train station. It is also wonderful to hear that you found our staff to be helpful, friendly, and that you felt secure during your stay. Providing a safe and welcoming environment for our guests is of utmost importance to us, and we are glad that we were able to meet your expectations in this aspect.We appreciate your feedback regarding the value for money, and we will definitely take it into consideration as we continuously review and adjust our pricing to ensure our guests receive excellent value for their stay.Once again, thank you for your positive review and for recommending our hotel for both business and leisure travel. We truly value your feedback and hope to have the pleasure of welcoming you back on your future visits to the area.Best regards,

We are grateful for the lovely feedback, and we will ensure to pass this on to the rest of the team.We are delighted to see that you have enjoyed your stay with us, and we will work our hardest to upkeep the standards which you have experienced during your stay.

Thank you for your positive rating and feedback on your recent stay with us. We are pleased to hear that you had a good experience at our hotel. We apologize for any inconvenience caused by the lack of parking. While we do not have on-site parking, we can recommend nearby parking options for our guests. Your feedback is valuable to us, and we will continue to look for ways to improve our guests' experience. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us.

Thank you for your positive feedback! We are pleased to hear that you enjoyed your stay at our hotel and that you found the room amenities, shower, toiletries, and staff to be excellent. We are delighted that you enjoyed the food and bar offerings as well.Your kind words are greatly appreciated and we will be sure to pass them along to our team. We strive to provide outstanding service and it is always rewarding to hear when we have met or exceeded our guests' expectations. We look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing to stay with us.

We are grateful for the lovely feedback, and we will ensure to pass this on to the rest of the team.We are delighted to see that you have enjoyed your stay with us, and we will work our hardest to upkeep the standards which you have experienced during your stay. We look forward to welcoming you back to the Holiday Inn Sunderland!

Thank you for the review, Melanie. If you have any specific feedback or suggestions on how we can improve and potentially turn your 8/10 rating into a 10/10 experience, please feel free to share. We appreciate your input and strive to provide the best service possible for our guests. Thank you for choosing to stay with us.

We are grateful for the lovely feedback, and we will ensure to pass this on to the rest of the team.We hope to welcome you back in the near future Kind RegardsReception team

Thank you for bringing this to our attention. We apologize for the miscommunication regarding the car parking fees and understand how frustrating that must have been for you. We will address this discrepancy with our reception team to ensure accurate information is provided to our guests in the future. We value your feedback and will take steps to improve our communication and transparency in this area. We hope you will give us another opportunity to make it right on your next visit. Thank you for staying with us.

Thank you for sharing your feedback on your recent stay with us. We apologize for the inconvenience you experienced with the heating in your room. Our team strives to ensure all guests have a comfortable stay and we regret that we fell short in this aspect during your visit. We will address this issue with our maintenance team to prevent any similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience. Thank you for choosing our hotel.Kind regards,ST

Thank you for the great review following your recent stay with us at the Holiday Inn Sunderland.We hope to welcome you back to the hotel soon!

Thank you for taking the time to complete a review following your recent stay with us at the Holiday Inn Sunderland.Delighted to read you enjoyed the hotel and our facilities and welcoming team.The hotel is situated in the City Centre and is surrounded by car parks, hence we don't have parking ourselves. Parking at 11 is extremely good value when compared to other cities in the UK.We hope you'll join us again on your next trip to Sunderland.

Dear valued guest,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the nice ambiance and friendly staff. However, we are genuinely sorry to hear about your disappointing dining experience. Rest assured, your concerns will be addressed with our Kitchen team to ensure improvements are made.We understand the importance of providing quality meals, and we apologize for the oversight in preparing your dinner and breakfast. Your comments about the overcooked salad and starter, as well as the breakfast items, have been noted, and we will take immediate steps to rectify these issues.We value your input and hope you would consider giving us another opportunity to provide you with the excellent service and culinary experience that we strive for. Please feel free to reach out to our management directly if you would like to discuss your experience further.Thank you for bringing this to our attention, and we appreciate your understanding.Best regards,

Thank you for taking the time to complete a review following your recent stay with us at the Holiday Inn Sunderland.Apologies for any disturbance due to noise, we are a busy hotel and do encourage guests to be mindful of their noise while enjoying the facility. Any disruptions can be reported to our 24/7 reception who will always attempt to rectify any issues.We do hope you'll join us again on your next trip to the area.

Thank you for completing a review following your recent stay with us. Delighted that you enjoyed the hotel and the facilities.Pricing of both food and beverage in the bar and restaurant are in line with local pricing, in fact cheaper, however we do have a vast range to choose from.

Thank you for a great 10/10 review! We look forward to welcoming you back to the Holiday Inn Sunderland on your next trip to the area.

Thank you for completing a review following your recent stay, we're delighted you enjoyed your experience and look forward to welcoming you back soon.

Thank you for the great review following your stay with us at the Holiday Inn Sunderland. We look forward to welcoming you back on your next trip to the area.

Thanks for taking the time to complete a review following your recent stay with us.We hope to welcome you back to the Holiday Inn Sunderland on your next trip to the City.

Thanks for taking the time to complete a review following your recent stay with us.We hope to welcome you back to the Holiday Inn Sunderland on your next trip to the City.

Thanks for taking the time to complete a review following your recent stay with us.We hope to welcome you back to the Holiday Inn Sunderland on your next trip to the City.

Thanks for taking the time to complete a review following your recent stay with us.We hope to welcome you back to the Holiday Inn Sunderland on your next trip to the City.

Thanks for taking the time to complete a review following your recent stay with us.We hope to welcome you back to the Holiday Inn Sunderland on your next trip to the City.

Thanks for taking the time to complete a review following your recent stay with us.We hope to welcome you back to the Holiday Inn Sunderland on your next trip to the City.

Thanks for taking the time to complete a review following your recent stay with us.We hope to welcome you back to the Holiday Inn Sunderland on your next trip to the City.

Thank you for taking the time to complete a review following your recent stay with us at the Holiday Inn Sunderland, We're delighted to read you enjoyed your experience and we look forward to welcoming you back on your next trip to the area.

Thank you for completing a review following your stay, we hope you'll come back and see us on your next trip to the City and to Sunderland Empire

Thanks for taking the time to complete a review following your recent stay with us.Delighted to read you enjoyed the facilities and the friendliness of our team, Andrea in particular.We hope to welcome you back to the Holiday Inn Sunderland on your next trip to the City.

Thank you for completing a review following your stay, we hope you'll come back and see us on your next trip to the area.

Thank you for completing a review following your stay, we hope you'll come back and see us on your next trip to the area.

Thank you for completing a review following your stay, we hope you'll come back and see us on your next trip to the area.

Thank you for taking the time to complete a review following your recent stay, we're delighted to read you enjoyed your experience and hope you'll join us again on your next trip to Sunderland.

Thank you for taking the time to complete a review following your recent stay. Apologies concerning any disruption from noise emanating from the retail units below the hotel - there are currently fit out works being undertaken to convert the space into F&B outlets (not owned or managed by the hotel) and as such the disruption is out of the hotels hands. The work is only undertaken during the day and should not have impeded your evening experience. once again our apologies for the disruption, the works are almost complete and will be a great addition to the local area should you choose to stay with us again.