Hi Neil,Thank you for taking the time to share your experience. We hope to have the opportunity to welcome you back again soon. Kind regards,

Hi Nick,We appreciate your feedback and glad to hear you had a good stay. We look forward to seeing you on your next trip. Kind regards,

Hi Jenny,Thank you for your praise and we are glad to hear you had a great stay. We hope to see you again soon. Kind regards,

Hi Melanie,We appreciate you taking the time to share your experience and we hope the next is as pleasant as this stay. Kind regards,

Hi John,We appreciate you taking the time to leave us such a great score. We are glad to hear you had a perfect stay and hope to see you for another soon. Kind regards,

Hi Martin, It is always a pleasure to hear great feedback and that our guests enjoyed their stay. Thank you for sharing your praise and we hope to see you again soon for another great stay. Kind regards,

Hi John,It is always a pleasure to receive a perfect score and hear our guests had a great stay. We hope to see you for another great stay soon. Kind regards,

Hi John, Thankyou for taking the time to share your experience. I will be sure to pass on your praise to our wonderful breakfast team. We have undergone refurbishment in many rooms and areas an with them still ongoing we look forward to the end results. Our parking is all outdoor and complimentary. We have parking at the front and the back of the property. Thank you again for taking the time to share your experience and we hope to welcome you back again soon. Kind regards,

Hi Analie,Thank you for taking the time to leave us a perfect score it is most appreciated. It is always great to see you Annalie and we look forward to seeing you again on your next trip. Kind regards,

Hi Mahindan,Thank you for your review as it is always a pleasure to receive a perfect score and know our guests had a great stay. We hope to see you again soon. Kind regards,

Hi Jane,Thank you for taking the time to share your experience. We are pleased to hear you enjoyed our quiet yet central location . We hope to welcome you back again soon. Kind regards,

Hi Nicole, It is always such a pleasure to receive great feedback. Thank you for taking the time to share your praise and we hope to see you for another fantastic stay soon. Kind regards,

Hi Leanne,Thank you for your praise as it is most appreciated. We are glad you enjoyed your stay and we hope to welcome you back again soon. Kind regards,

Hi Jonathan,Thankyou for taking the time to leave us a perfect score. We are glad you enjoyed your stay and we hope to see you again soon for another great stay. Kind regards,

Hi Anthony,We appreciate you letting us know you enjoyed your stay and we hope to see you again for another one on your next trip. Kind regards,

Hi Samantha,We are pleased to hear you had a nice couple of nights away staying with us at the Mercure Charlestown. Thank you for taking the time to write a review and we hope to see you again soon. Kind regards,

Thank you for taking the time to share your experience. We are pleased to hear you enjoyed our full buffet breakfast. Our apologies if you feel we have fallen short in the other areas mentioned, I will be sure to investigate the issues mentioned to prevent future occurrence. We have undergone refurbishment in many rooms and areas, with refurbishments still ongoing we look forward to sharing the end results with our guests. Please feel free to request one of already fully refurbished rooms on your next trip if this is a preference. We hope to have the opportunity to better serve you at our usual high standards on your next trip. Kind regards,

Hi Catherine, Thank you for taking the time to leave us a review as it is always such a pleasure to receive a perfect score and know our guests enjoyed their stay. We hope to see you again soon for another great stay. Kind regards,

Hi Kathy, Thank you for taking the time to share your feedback as it is always a pleasure to hear our guests enjoyed their stay and we appreciate your feedback. We hope to see you again soon. Kind regards,

Hi Don,Thank you for taking the time to leave us a review. We hope you enjoyed your stay and if there is any feedback you would like to advise to help improve our services please let us know. Kind regards,

Hi Robyn,We appreciate you taking the time to share such lovely feedback. It is always a pleasure to hear positive reviews and i will be sure to pass your praise onto our team who i am sure will appreciate hearing it. Thank you again and we hope to welcome you back again soon. Kind regards,

Hi Cassie,Thank you for sharing your experience as it is always a pleasure to hear our guests enjoyed their stay. We are glad to hear you enjoyed your stay and our buffet breakfast. We hope to see you again soon! Kind regards, Vanessa

Hi Susanne,Thank you for taking the time to share your experience. We are pleased to hear your praise of our staff and restaurant. I will be sure to share your praise with our team. We usually receive great feedback on our showers and hot water so i will be sure to investigate the issues mentioned. We have staff onsite 24/7 to assist at all times. After hours staff can be reached by dialling 9 from the phones in rooms displaying dial 9 for reception. Please always feel free to contact us at any time and we will promptly assist to ensure you have a great stay. Thank you for sharing your experience and it is our hope to have the opportunity to better serve you in the future. Kind regards, Vanessa

Hi Rebecca, Thank you for taking the time to share your experience. We have undergone refurbishment in many rooms and areas and with refurbishments still ongoing we look forward to the end results. If a fully refurbished room is a preference please feel free to request this on your next visit as we would be happy to place you in one of our already refurbished rooms. I will be sure to investigate the issues you have mentioned. It is our hope to have the opportunity to better serve you in the future. Kind regards, Vanessa