Terraza o patio

Opiniones sobre Sonesta Select Newark Christiana Mall

3 out of 5
Sonesta Select Newark Christiana Mall
48 Geoffrey Dr, Newark, DE

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 452 de 1013 opiniones" "
Evaluación: 8 - Bueno. 254 de 1013 opiniones" "
Evaluación: 6 - Aceptable. 139 de 1013 opiniones" "
Evaluación: 4 - Mediocre. 98 de 1013 opiniones" "
Evaluación: 2 - Terrible. 70 de 1013 opiniones" "

8,2/10

Limpieza

8,6/10

Personal y atención

7,4/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Alexis

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Deben mejorar las instalaciones Físicas y la limpieza
Se hospedó 3 noches en mayo de 2024
Respuesta de Sonesta Select Management el 7 may. 2024
Thank you for staying with us. We appreciate your feedback and apologize your stay was not up to standard.

6/10 Aceptable

Moraima

Se hospedó 3 noches en diciembre de 2023
Respuesta de Sonesta Select Management el 22 ene. 2024
Thank you for your feedback. We appreciate your feedback.

4/10 Mediocre

Maricela

Viajó con su pareja, Viajó por negocios
La habitación olía a quemado. Llame para reportar y enseguida subieron y nos dieron otra habitación pero no había papel de baño fuimos a resección por el.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Tyson el 5 sept. 2023
Buenas tardes. Pido disculpas por el olor de la habitación en su primera impresión. Estábamos seguros de que nuestro equipo de mantenimiento revisara la habitación lo antes posible.Esperamos poder atenderlo en el futuro y brindarle una mejor estadía.Gracias,Tyson

10/10 Excelente

MIGUEL, OCEANSIDE

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente
Se hospedó 1 noche en marzo de 2023
Respuesta de Sonesta Select Management el 6 abr. 2023
Thank you for staying with us. We appreciate your feedback !

10/10 Excelente

Leonarda

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de Angelique el 6 mar. 2023
Thank you for staying with us! We appreciate your feedback!

6/10 Aceptable

Diego

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
De 1a10 sería un 6.5
El personal del hotel brinda un excelente servicio, no pude descansar mucho porque se escuchaba el ruido de las habitaciones de los lados fácilmente y a las 8am me despertó el señor del blower de gasolina para limpiar las ojas secas de afuera y el ruido era insoportable
Se hospedó 1 noche en noviembre de 2021
Respuesta de Amy Klesaris - Operations Manager el 6 nov. 2021
Thank you for staying with us. We appreciate your feedback.

8/10 Bueno

Miguel

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No está mal pero podría mejorar
Podría ser mucho mejor
Se hospedó 1 noche en mayo de 2021
Respuesta de Amy el 31 may. 2021
Thank you for staying with us. We apologize your stay was not up to standard. Please let us know if you would like to discuss this any further.

2/10 Terrible

joel

Viajó con su familia
No le gustó: Personal y atención, servicios
Worst service. I arrived on Friday night the guy who was there, did not even say good evening, horrible attitude, I asked for a crib for my baby and they told my husband to go downstairs and get it himself. then on Saturday morning my husband ask the lady who was at the front desk, at what time they open the mini shop they have she answered with a bad attitude “they already close” it was 9am and they closed the area where they sell coffee and yorgourt. All the staff even On Sunday when we were leaving another lady at the front desk with a horrible attitude. Worstttt service in my whole life.
Se hospedó 2 noches en mayo de 2024
Respuesta de Sonesta Select Management el 20 may. 2024
Thank you for staying with us. We appreciate your feedback and apologize for any inconvenience you may have experienced. After checking with the staff, the restaurant had not closed early on Saturday or Sunday so I'm not sure what time this had taken place. Our hours are posted online as well as in the key packet insert our guests receive at check in with the hotel information on it. As far as the employees you had encountered, I am passing this information on to my Front Office Manager to look into. Again, we apologize for any inconvenience you may have encountered during your stay.

10/10 Excelente

Storiee

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The lady at the front desk was friendly and helpful. Room was clean and i slept comfortably.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sonesta Select Management el 20 may. 2024
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

6/10 Aceptable

Michal

Viajó por negocios
Limited service. Room was cleaned only one in three days. Area is quiet but nothing around.
Se hospedó 3 noches en mayo de 2024
Respuesta de Sonesta Select Management el 20 may. 2024
Thank you for staying with us. We appreciate your feedback. Our housekeeping does stayover cleaning service every day unless a guest requests it to not be done or if the dnd sign in on the door. However, we apologize for any inconvenience this may have caused.

10/10 Excelente

Austin

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Select Management el 17 may. 2024
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

6/10 Aceptable

Joyce

Viajó con su familia
Good location, but hotel was outdated and not as clean as we would like.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sonesta Select Management el 13 may. 2024
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay.

8/10 Bueno

Aareona

Viajó con su familia y niños pequeños, Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The stay was nice and so was the rooms . In my kids room there was a yellow stain on the blankets , even tho I couldn’t get a hold of the front desk I had to walk down to get a new blanket. There were kids playing on my kids door and running all night !! It was the worst my kids was really scared ! Even when we reported it kids was still knocking on their door and running . Other then that the hotel was nice .
Se hospedó 1 noche en mayo de 2024
Respuesta de Sonesta Select Management el 13 may. 2024
Thank you for staying with us. We appreciate your feedback and truly apologize for these issues you encountered during your stay. We try our best to keep disturbances to a minimum and would never want any of our guests to feel uncomfortable or unsafe. We are currently looking into this. Please feel free to contact a manager if you would like to discuss this any further.

10/10 Excelente

Leslie

Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Select Management el 13 may. 2024
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

10/10 Excelente

Heather

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The manager went above and beyond to accommodate my children and myself into a room that was most convenient for us. Very friendly and wonderful customer service. 10/10 recommend
Se hospedó 1 noche en mayo de 2024
Respuesta de Sonesta Select Management el 9 may. 2024
Thank you for staying with us. We appreciate your feedback. We are happy you enjoyed your stay and glad we could accommodate you and your children. We look forward to seeing you again!

4/10 Mediocre

TEDDY, shirley

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
i dont like service is bad
Se hospedó 2 noches en mayo de 2024
Respuesta de Sonesta Select Management el 8 may. 2024
Thank you for staying with us. We appreciate your feedback and apologize your stay was not up to standard. Please let us know if you would like to discuss this any further.

10/10 Excelente

Guilande

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staffs are phenomenal I did not have any issues with either shift staff and we had a total of 12 rooms there. Very professional, friendly and respectful
Se hospedó 4 noches en mayo de 2024
Respuesta de Sonesta Select Management el 8 may. 2024
Thank you for staying with us. We appreciate your feedback and are so glad you enjoyed your stay! We hope you considering staying with us in the future should your travels bring you back to the area.

4/10 Mediocre

tyree

My lady found bugs in the bathroom so we had to switch our rooms
Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Select Management el 2 may. 2024
Thank you for staying with us. We appreciate your feedback and apologize for any inconvenience this may have caused. We have let our maintenance know of the issue so they can investigate.

10/10 Excelente

Danielle, Willow Grove

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convenient for wedding venue
Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Select Management el 29 abr. 2024
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

10/10 Excelente

Ingrid

Se hospedó 2 noches en abril de 2024
Respuesta de Sonesta Select Management el 19 may. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Mediocre

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Incidental charge very high $150. Also we booked a king and were given two queens.
Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Select Management el 29 abr. 2024
Thank you for staying with us. We appreciate your feedback. We apologize for the inconvenience of the room type you were given. We were in a sold out weekend and room types are unfortunately not guaranteed booking through 3rd party sites. Also, the incidental amount is just a hold and is released back to the card on file upon check out. I do not see any charges to your folio so that entire amount will be given back. Please let us know if you would like to discuss this any further.

6/10 Aceptable

Joanne

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
There was a very strong bug repellent smell In the elevator and the hallways. The indoor pool water very cloudy and appeared dirty. The woman at the desk was very pleasant. But the woman at the food counter was extremely rude and almost intentionally slow in her service. This was my first time staying at a Sonesta Hotel and I will not stay at one again.
Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Select Management el 29 abr. 2024
Thank you for staying with us. We appreciate your feedback and apologize for the experience you had. I will be looking into this further as we want all of our guests to feel welcomed and appreciated and have a good experience at our hotel. Please let us know if you would like to discuss this any further.

10/10 Excelente

Yanika

Se hospedó 2 noches en abril de 2024
Respuesta de Sonesta Select Management el 17 may. 2024
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

10/10 Excelente

Sharron

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean Great customer service
Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Select Management el 24 abr. 2024
Thank you for staying with us. We appreciate your feedback and appreciate your feedback.

10/10 Excelente

Rupert and Marie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The restaurant on site is like a snack bar , not a restaurant.
Se hospedó 2 noches en abril de 2024
Respuesta de Sonesta Select Management el 22 abr. 2024
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay.

10/10 Excelente

Rupert

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Traffic is heavy around there, would be nice if the restaurant on site would have more food options The Choices are very limited.
Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Select Management el 22 abr. 2024
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay.

4/10 Mediocre

Jason

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Horrible beds. Have had a backache ever since. I travel often for business in this area and decided to try this hotel. The bed was so uncomfortable. Also, the overpriced dinner and breakfast were the worst I have ever had. Will not be staying at this one again.
Se hospedó 2 noches en abril de 2024
Respuesta de Sonesta Select Management el 22 abr. 2024
We show your reservation as cancelled, and you did not stay with us. Would it have possibly been booked under a different reservation, and can you let us know what room number you stayed in?

10/10 Excelente

Austin

Se hospedó 1 noche en marzo de 2024
Respuesta de Sonesta Select Management el 18 abr. 2024
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

6/10 Aceptable

chenee

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios
Went to swim booked two days sat and Sunday. The pool was closed Sunday. Asked for the pit to be lit they didn’t light the pit. First room wasn’t clean second room ok. Asked to move to third room with balcony air didn’t work .
Se hospedó 2 noches en abril de 2024
Respuesta de Sonesta Select Management el 16 abr. 2024
Thank you for staying with us. We appreciate your feedback and apologize for any inconvenience these issues may have caused. The pool being closed was a decision we had to make due to it needing to be cleaned. However, the fire pit should be turned on every night by 5pm and I apologize this was not done. I have also forwarded your comments on to the Maintenace department regarding the ptac in the third room. Thank you for bringing this to our attention.

10/10 Excelente

Kayla

Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Select Management el 5 may. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Michelle

Le gustó: Personal y atención, servicios
Convenient location. Halls had dirty floors, and smelled like weed and mildew
Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Select Management el 15 abr. 2024
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay. We apologize for the inconvenience the smell of marijuana may have caused.

8/10 Bueno

Jill

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Select Management el 16 abr. 2024
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay.

10/10 Excelente

Kiki

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check in was a breeze & staff was friendly
Se hospedó 1 noche en abril de 2024
Respuesta de Kristin Mattern el 13 abr. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Mediocre

Melyssa

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza
We had 2 conjoining rooms 1 room had fleas and furniture was dingy room had a strange smell
Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Select Management el 8 abr. 2024
Thank you for staying with us and we apologize your stay was not up to standard. We had not had any animals in these rooms, so we had them checked and we did not find any issues with pests. We apologize for any inconvenience this issue may have caused.

6/10 Aceptable

Joyce

Le gustó: Personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Select Management el 10 abr. 2024
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay.

2/10 Terrible

Kevin

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The TV did not work and there was no hot water. We will never stay there again.
Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Select Management el 6 abr. 2024
Thank you for your feedback and we apologize for the inconvenience this issue has caused. We had a water heater go down and promptly had it fixed as soon as we discovered the problem.

10/10 Excelente

WILLY

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
close to all
Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Select Management el 4 abr. 2024
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

6/10 Aceptable

Jim

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I chose to stay here because you offered extra beds. When we arrived and asked for one the woman had no idea of where they were or how to get one. We had 2 adults,2 teenagers and a 8 year old. Did not make for a comfortable nights sleep. We also had to ask for more bath towels because there were only 2 in the room.
Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Select Management el 4 abr. 2024
Thank you for staying with us. We appreciate your feedback and apologize for the inconvenience this may have caused. We do have rollaway beds available for our guests. I will be using this review for a retraining on our front desk staff. i appreciate you bringing this to our attention.

2/10 Terrible

Life of

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó con mascotas
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Rooms were filthy. Hallways smelled horrid like trash, weed and cigarette smoke. The shower had hair on the floor and the toilet wasn’t cleaned. Gross!
Se hospedó 3 noches en marzo de 2024
Respuesta de Sonesta Select Management el 20 mar. 2024
Thank you for staying with us. We appreciate your feedback and apologize your stay was not uo to standard.

10/10 Excelente

Ashley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff is friendly each time I stay. Thank you
Se hospedó 1 noche en marzo de 2024
Respuesta de Angelique el 18 mar. 2024
Thank you for staying with us! We pride ourselves on having the best staff around! We appreciate your feedback and look forward to seeing you again soon!

8/10 Bueno

Ivory

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It's very close to great restaurants and the mall. Also, it is very clean and the staff is amazing!! The rooms are very small however and the walls are very thin!! Overall, the cost is reasonable and the staff makes the experience really nice!!
Se hospedó 3 noches en marzo de 2024
Respuesta de Angelique el 12 mar. 2024
Thank you for staying with us! We pride ourselves in our amazing staff and do our best to put guest satisfaction first! We appreciate your feedback and are glad you enjoyed your stay! We look forward to seeing you again soon!

6/10 Aceptable

Tahisha

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
There was a loud noise when someone was taking a shower in another room. It woke me up at 5am…. We checked out early
Se hospedó 1 noche en febrero de 2024
Respuesta de Sonesta Select Management el 28 feb. 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excelente

Giadira

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Satisfactory stay
Nice staff, listened and addressed everything I brought up.
Se hospedó 1 noche en enero de 2024
Respuesta de Angelique el 5 feb. 2024
Thank you for staying with us! We appreciate your feedback and are glad you enjoyed your stay! We take pride in our amazing staff and are always happy to go above and beyond for our guests. We look forward to having you back soon!!

10/10 Excelente

Donald

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de Angelique el 23 ene. 2024
Thank you for staying with us! We appreciate your feedback and are glad you enjoyed your stay! We look forward to seeing you again soon!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
One snag encountered this time
We stay here frequently and find it very good. This time the only snag was we were given a room that was missing the light blocking curtain. I reported it upon check out and was told they that curtain was being repaired and the room was not to have been booked. She apologized but should probably have offered some kind of discount or other perk for the inconvenience.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sonesta Select Management el 22 dic. 2023
Thank you for staying with us. We appreciate your feedback and apologize for the inconvenience the lack of blackout curtains caused. Please let us know if you would like to discuss this any further.

8/10 Bueno

Julia

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was wonderful. The layout of my room was wonderful. Nothing to complain about
Respuesta de Angelique el 5 feb. 2024
Thank you for staying with us! We take pride in our amazing staff and love going above and beyond to ensure the best stay ever for our guests. We appreciate your feedback and look forward to having you back soon!

10/10 Excelente

Asia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Respuesta de Sonesta Select Management el 16 feb. 2024
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

10/10 Excelente

Sharon

Se hospedó 1 noche en noviembre de 2023
Respuesta de Sonesta Select Management el 19 dic. 2023
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

10/10 Excelente

jaclyn

Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved my balcony and Tyson who helped me on the phone when I called with questions prior to my visit. Nice employees compared to the last time I visited and a very quite stay and area
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sonesta Select Management el 24 nov. 2023
Thank you for staying with us! We appreciate your feedback and are glad you enjoyed your stay! We look forward to seeing you again!

2/10 Terrible

Tim

Se hospedó 1 noche en noviembre de 2023
Respuesta de Sonesta Select Management el 15 dic. 2023
Thank you for staying with us. We appreciate your feedback and apologize for any inconvenience you encountered during your stay. Please let us know if you would like to discuss this any further.