Escritorio, cortinas blackout y tabla de planchar con plancha

Opiniones sobre Comfort Inn & Suites Newark - Wilmington

2.5 out of 5

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 619 de 1000 opiniones" "
Evaluación: 8 - Bueno. 263 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 68 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 22 de 1000 opiniones" "
Evaluación: 2 - Terrible. 28 de 1000 opiniones" "

9,2/10

Limpieza

9,2/10

Personal y atención

8,8/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Rafael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Recomendado
El lugar es fantástico, limpio y la atención de maravilla.
Se hospedó 1 noche en julio de 2023
Respuesta de Stella Norman el 25 jul. 2023
Gracias por ser nuestro huésped y compartir su experiencia. Esperamos que haya disfrutado de su estadía y nos encantaría tener la oportunidad de darle la bienvenida nuevamente.

10/10 Excelente

Ruthmery

Se hospedó 2 noches en julio de 2023
Respuesta de Stella Norman el 31 jul. 2023
Thank you for being our guest and sharing your experience. We are happy that you enjoyed your stay and we would love the opportunity to welcome you back.

10/10 Excelente

Rodolfo

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2021

10/10 Excelente

Edgar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en marzo de 2020

10/10 Excelente

Maya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff is always friendly, the space is clean and the location is convenient for when family and friends come to town.
Se hospedó 1 noche en mayo de 2024
Respuesta de Stella Norman el 17 may. 2024
Thank you for the fantastic review!Thank you for making us your “Home Away from Home”. There is no better compliment than a guest who keeps coming back time after time. We are so glad you continue to enjoy our hospitality and comfortable accommodation. We look forward to your next visit.

10/10 Excelente

Latanya

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Stella Norman el 17 may. 2024
Thank you for being our guest and sharing your experience. We hope that you enjoyed your stay, and we would love the opportunity to welcome you back.

6/10 Aceptable

John A.

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I REQUESTED A WHEELCHAIR ACCESSIBLE ROOM. THIS ROOM HA D BATHTUB WITH A SHORT HOSE; ONLY ONE GRAB BAR AROUND THE TOILET; THE SINK/COUNTER WAS HIGH AND VERY SMALL; THE BED WAS HIGH AND DIFFICULT TO GET INTO; THE SPACE BETWEEN THE END OF THE BED AND THE FURNITURE MADE IT DIFFICULT TO MANEUVER THE WHEELCHAIR. THE ROOM WAS CLEAN AND THE BED WAS COMFORTABLE
Se hospedó 1 noche en mayo de 2024
Respuesta de Stella Norman el 17 may. 2024
I have personally looked into the situation that you have addressed in your review. I reviewed your reservation and I think I know what happened. We have several types of accessible rooms for guests with different abilities. You reserved the accessible room with a tub. Typically that room type is reserved for hearing impaired and guests who need the grab bars. We have accessible rooms with roll in shower, but they were already occupied at the time of your check-in. I am upset that no one addressed this with you prior to your going to the room or during the check-in process so that you could make the decision on whether to stay or to find other accommodations. I have hosted a meeting with my staff to better educate them on providing better assistance to our guests. I am sorry that your stay was not up to the level of comfortability that we are known for.

10/10 Excelente

Ana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Stella Norman el 13 may. 2024
Thank you for being our guest and sharing your experience. We hope that you enjoyed your stay, and we would love the opportunity to welcome you back.

8/10 Bueno

Thomas

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Stella Norman el 13 may. 2024
Thank you for this outstanding review and for selecting Comfort Inn & Suites Newark for your recent accommodation. It is always wonderful to know how much our guests enjoy our efforts. We are so fortunate to have such thoughtful and competent team members. I have shared your kind words with our entire team. Thank you for considering us as your home away from home and highlighting our dedicated staff in your review. It was a pleasure hosting you, and we do hope to see you again soon.

8/10 Bueno

Trell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en mayo de 2024
Respuesta de Stella Norman el 9 may. 2024
Thank you for the fantastic review. We are thrilled that we made such a wonderful impression. Our team will be glad to know that their efforts were key in making your stay with us so enjoyable. We look forward to having you as our guest again.

10/10 Excelente

Christine

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk staff was very friendly. Checkin was quick n easy
Se hospedó 1 noche en mayo de 2024
Respuesta de Stella Norman el 6 may. 2024
Thank you for the fantastic review. We are thrilled that we made such a wonderful impression. Our team will be glad to know that their efforts were key in making your stay with us so enjoyable. We look forward to having you as our guest again.

10/10 Excelente

Lance

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A great value for your money. The Hotel is clean, parking is easy, breakfast included, convenient to major roads and the staff is friendly.
Se hospedó 1 noche en abril de 2024
Respuesta de Stella Norman el 6 may. 2024
Thank you for taking the time to submit a review of your recent stay with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay. We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.

10/10 Excelente

Shawn

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was clean, well maintained, and close to lots of amenities.
Se hospedó 3 noches en abril de 2024
Respuesta de Stella Norman el 6 may. 2024
Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Comfort Inn & Suites - Newark, DE so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction.

10/10 Excelente

William

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nice place
Se hospedó 1 noche en abril de 2024
Respuesta de Stella Norman el 6 may. 2024
Thank you so much for the great review. We are very glad you enjoyed your stay. We truly appreciate you and look forward to seeing you again.

2/10 Terrible

Gregory

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Stella Norman el 6 may. 2024
We apologize for any frustration and inconvenience you experienced during your stay. We take pride in providing exceptional service; therefore, we apologize for any oversights on our part. We look forward to another opportunity to provide you with a much-improved visit. Thank you again, and safe travels.

10/10 Excelente

Everett

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean and comfortable.
Se hospedó 1 noche en abril de 2024
Respuesta de Stella Norman el 6 may. 2024
Thank you for the excellent rating!It is always wonderful to know how much our guests enjoy our efforts. We are so fortunate to have such thoughtful and competent team members. I have shared your kind words with our entire team. Thank you for considering us as your home away from home and highlighting our dedicated staff in your review. It was a pleasure hosting you, and we do hope to see you again soon.

10/10 Excelente

Christopher

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This was a very nice hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de Stella Norman el 6 may. 2024
Thank you for the fantastic review. We are thrilled that we made such a wonderful impression. Our team will be glad to know that their efforts were key in making your stay with us so enjoyable. We look forward to having you as our guest again.

10/10 Excelente

Steve, Mitchell

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great for a quick stopover
Se hospedó 1 noche en abril de 2024
Respuesta de Stella Norman el 24 abr. 2024
Thank you so much for the great review. We are very glad you enjoyed your stay. We truly appreciate you and look forward to seeing you again.

10/10 Excelente

Natalie

Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
I like the easy check in. What's unique about the property, I always feel welcomed and the surrounding area is clean and comfortable. love the breakfast area, so inviting. The gentleman who handles breakfast Greets everyone with a smile. Front desk staff is always pleasant and knowledgeable. Housekeeping Mgr. I spoke with need to get hard water stain remover. I moved to another room because the tub had nasty looking stains on it. The young lady at the front desk Zamida, came through for me once again and quickly moved me to another room. YAY!
Se hospedó 1 noche en abril de 2024
Respuesta de Stella Norman el 22 abr. 2024
Thank you for selecting Comfort Inn & Suites and for leaving such a complimentary review. We are glad you enjoyed our clean and comfortable room and the services you received. We appreciate your compliments to our staff, especially for recognizing the efforts of Kelvin (Breakfast) and Nasara (Front Desk), as they are true assets to our team. We'll be sure to share your comments with them, and we hope to see you again soon!Thank you so much for the great review. We are very glad you enjoyed your stay. We truly appreciate you and look forward to seeing you again.

6/10 Aceptable

Marla

Le gustó: Limpieza, personal y atención
It was fine but nothing in the gym worked and it was very noisy. Blackout curtains didnt cover the entire window.
Se hospedó 1 noche en abril de 2024
Respuesta de Stella Norman el 22 abr. 2024
We apologize that you experienced issues during your stay and for any frustration and inconvenience this caused. We take pride in providing exceptional service; therefore, we apologize for any oversights on our part. This will be addressed appropriately, and we look forward to another opportunity to provide you with a much-improved visit. Thank you again, and safe travels.

10/10 Excelente

Johnathan

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and quiet
Se hospedó 4 noches en abril de 2024
Respuesta de Stella Norman el 22 abr. 2024
Thank you so much for the great review. We are very glad you enjoyed your stay. We truly appreciate you and look forward to seeing you again.

10/10 Excelente

Kellie

Se hospedó 1 noche en abril de 2024
Respuesta de Stella Norman el 13 may. 2024
Thank you for the fantastic review. We are thrilled that we made such a wonderful impression. Our team will be glad to know that their efforts were key in making your stay with us so enjoyable. We look forward to having you as our guest again.

10/10 Excelente

Edward, Harwich

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to I95 for traveling
Se hospedó 1 noche en abril de 2024
Respuesta de Stella Norman el 22 abr. 2024
Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Comfort Inn & Suites - Newark, DE so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon.

10/10 Excelente

Mae

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great stay!
Se hospedó 1 noche en abril de 2024
Respuesta de Stella Norman el 22 abr. 2024
Thank you for selecting Comfort Inn & Suites and for leaving such a complimentary review. We are glad you enjoyed our clean and comfortable room and the services you received. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon.

8/10 Bueno

DOMINIQUE, Beltsville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Stella Norman el 22 abr. 2024
Thank you for being our guest and sharing your experience. We hope that you enjoyed your stay, and we would love the opportunity to welcome you back.

10/10 Excelente

Ronald

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en abril de 2024
Respuesta de Stella Norman el 15 abr. 2024
Thank you so much for the great review. We are very glad you enjoyed your stay. We truly appreciate you and look forward to seeing you again.

10/10 Excelente

Shawn

Viajó con su familia
Very convenient to Oxford where our daughter and her family live.
Se hospedó 1 noche en abril de 2024
Respuesta de Stella Norman el 15 abr. 2024
Thank you for the fantastic review. We are thrilled that we made such a wonderful impression. Our team will be glad to know that their efforts were key in making your stay with us so enjoyable. We look forward to having you as our guest again.

10/10 Excelente

Torrey

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Affordable and good
Se hospedó 1 noche en abril de 2024
Respuesta de Stella Norman el 15 abr. 2024
Thank you for being our guest and sharing your experience. We hope that you enjoyed your stay, and we would love the opportunity to welcome you back.

10/10 Excelente

Walter S

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, servicios
Place to eat close by.
Se hospedó 1 noche en abril de 2024
Respuesta de Stella Norman el 15 abr. 2024
Thank you for the fantastic review. We are thrilled that we made such a wonderful impression. Our team will be glad to know that their efforts were key in making your stay with us so enjoyable. We look forward to having you as our guest again.

10/10 Excelente

Walter

Le gustó: Servicios
It was very clear
Se hospedó 1 noche en abril de 2024
Respuesta de Stella Norman el 11 abr. 2024
Thank you for being our guest and sharing your experience. We hope that you enjoyed your stay, and we would love the opportunity to welcome you back.

8/10 Bueno

Robert

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice, clean facilities, staff was friendly and professional…
Se hospedó 2 noches en abril de 2024
Respuesta de Stella Norman el 11 abr. 2024
Thank you so much for the great review. We are very glad you enjoyed your stay. We truly appreciate you and look forward to seeing you again.

10/10 Excelente

STEVE MARK

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and comfortable. Breakfast was good. Staff was friendly. My favorite thing was that my room was made up each day. I’ve missed this service in recent years.
Se hospedó 3 noches en abril de 2024
Respuesta de Stella Norman el 11 abr. 2024
Thank you for this outstanding review and for selecting Comfort Inn & Suites Newark for your recent accommodation. It is always wonderful to know how much our guests enjoy our efforts. We are so fortunate to have such thoughtful and competent team members. I have shared your kind words with our entire team. Thank you for considering us as your home away from home and highlighting our dedicated staff in your review. It was a pleasure hosting you, and we do hope to see you again soon.

6/10 Aceptable

Susan

Viajó con su familia
Le gustó: Limpieza, personal y atención
The bathroom earned my rating 3 stars. I stayed here a couple of years ago and the room I had was nice and updated with hot water, This time the bathroom I had could use an update and if you like warm showers, you're in luck! Hot breakfast was minimal. In all fairness, it was Easter weekend.
Se hospedó 1 noche en marzo de 2024
Respuesta de Stella Norman el 3 abr. 2024
Thank you for being our guest and sharing your experience. We hope that you enjoyed your stay, and we would love the opportunity to welcome you back.

10/10 Excelente

Juliet

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ideal
Se hospedó 2 noches en marzo de 2024
Respuesta de Stella Norman el 1 abr. 2024
Thank you so much for the great review. We are very glad you enjoyed your stay. We truly appreciate you and look forward to seeing you again.

10/10 Excelente

Atsuko, Towson

Viajó con su pareja, Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and convenient location.
Se hospedó 2 noches en marzo de 2024
Respuesta de Stella Norman el 25 mar. 2024
Thank you for this outstanding review and for selecting Comfort Inn & Suites Newark for your recent accommodation. It is always wonderful to know how much our guests enjoy our efforts. We are so fortunate to have such thoughtful and competent team members. I have shared your kind words with our entire team. Thank you for considering us as your home away from home and highlighting our dedicated staff in your review. It was a pleasure hosting you, and we do hope to see you again soon.

8/10 Bueno

Richard, The Villages

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Was a convenient location but the access and parking was a little strange. They compete with another motel nearby and god forbid that you would park on the wrong area
Se hospedó 10 noches en febrero de 2024
Respuesta de Stella Norman el 14 mar. 2024
Thank you for being our guest and sharing your experience. We hope that you enjoyed your stay, and we would love the opportunity to welcome you back.

8/10 Bueno

Jessica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel is neat and clean, but the rooms are very noisy. Our room adjoined another and there was no sound proofing - the doors might as well have been open. There was also a lot of noise from the hall. Last insult to sleep, the AC made a strange noise after a cycle. The man who registered us had a mask placed below his nose, muffling his voice but not providing any protection. If he was supposed to be wearing a mark because of Covid exposure, he wasn’t doing any of us any good.
Se hospedó 1 noche en marzo de 2024
Respuesta de Stella Norman el 1 abr. 2024
We would like to thank you for taking the time to post a review regarding your recent stay at our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excelente

Robert

Viajó por negocios
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
This spot is legit
Se hospedó 1 noche en marzo de 2024
Respuesta de Stella Norman el 14 mar. 2024
Thank you for taking the time to submit a review of your recent stay with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay. We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.

6/10 Aceptable

Victor

Viajó con su pareja
Fairly clean and safe. Kind of noisy as you can hear people talking in the other rooms while in your room
Se hospedó 3 noches en febrero de 2024
Respuesta de Stella Norman el 4 mar. 2024
We would like to thank you for taking the time to post a review regarding your recent stay at our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Bueno

Edward

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location. Easy in and out. The hotel is well kept and clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Stella Norman el 4 mar. 2024
Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Comfort Inn & Suites - Newark, DE so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction.

10/10 Excelente

tanajah

Se hospedó 1 noche en febrero de 2024
Respuesta de Stella Norman el 25 mar. 2024
Thank you for taking the time to submit a review of your recent stay with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay. We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.

10/10 Excelente

Barry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Diner, restaurant, fast food place, convenience store all within short walking distance. Quiet, nice breakfast choices.
Se hospedó 1 noche en febrero de 2024
Respuesta de Stella Norman el 29 feb. 2024
Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Comfort Inn & Suites - Newark, DE so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction.

8/10 Bueno

Anthony

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Stella Norman el 29 feb. 2024
Thank you for being our guest and sharing your experience. We hope that you enjoyed your stay, and we would love the opportunity to welcome you back.

10/10 Excelente

Barbara Jean

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
every one was supper nice the room was nice and clean
Se hospedó 1 noche en febrero de 2024
Respuesta de Stella Norman el 26 feb. 2024
Thank you for this outstanding review and for selecting Comfort Inn & Suites Newark for your recent accommodation. It is always wonderful to know how much our guests enjoy our efforts. We are so fortunate to have such thoughtful and competent team members. I have shared your kind words with our entire team. Thank you for considering us as your home away from home and highlighting our dedicated staff in your review. It was a pleasure hosting you, and we do hope to see you again soon.

10/10 Excelente

nicolas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good experience
Se hospedó 1 noche en febrero de 2024
Respuesta de Stella Norman el 26 feb. 2024
Thank you for the fantastic review. We are thrilled that we made such a wonderful impression. Our team will be glad to know that their efforts were key in making your stay with us so enjoyable. We look forward to having you as our guest again.

8/10 Bueno

Raven

Se hospedó 1 noche en febrero de 2024
Respuesta de Stella Norman el 21 feb. 2024
Thank you so much for the great review. We are very glad you enjoyed your stay. We truly appreciate you and look forward to seeing you again.

10/10 Excelente

Eloy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It could not be any better!
Se hospedó 1 noche en febrero de 2024
Respuesta de Stella Norman el 19 feb. 2024
Thank you for this outstanding review and for selecting Comfort Inn & Suites Newark for your recent accommodation. It is always wonderful to know how much our guests enjoy our efforts. We are so fortunate to have such thoughtful and competent team members. I have shared your kind words with our entire team. Thank you for considering us as your home away from home and highlighting our dedicated staff in your review. It was a pleasure hosting you, and we do hope to see you again soon.

10/10 Excelente

Richard

Viajó con su familia
Clean , convenient , and good value. Property is well maintained and managed
Se hospedó 2 noches en febrero de 2024
Respuesta de Stella Norman el 19 feb. 2024
Thank you for the fantastic review. We are thrilled that we made such a wonderful impression. Our team will be glad to know that their efforts were key in making your stay with us so enjoyable. We look forward to having you as our guest again.

10/10 Excelente

Melissa

Viajó con su familia
Great place for a quick stay during a road trip!
Se hospedó 1 noche en febrero de 2024
Respuesta de Stella Norman el 19 feb. 2024
Thank you for this outstanding review and for selecting Comfort Inn & Suites Newark for your recent accommodation. It is always wonderful to know how much our guests enjoy our efforts. We are so fortunate to have such thoughtful and competent team members. I have shared your kind words with our entire team. Thank you for considering us as your home away from home and highlighting our dedicated staff in your review. It was a pleasure hosting you, and we do hope to see you again soon.

6/10 Aceptable

Jasmine A

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
For the most part our stay was pretty quiet. I checked in alone and my partner was meeting me in an hour. There was a man sitting close by while I was checking in, and he followed me up to my room. As I was going to open my door he approached me and then said hello and asked if I was there on business. I said excuse me no. He then raised his hands and said oh no I’m the maintenance man and I just like to know a little about our guests. The he said he had something to do down the hall. It was very odd and uncomfortable. I’m not sure if he was or wasn’t a member of the staff, but the fact that it was able to happen at all makes me hesitant about going there again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Stella Norman el 19 feb. 2024
Thank you for taking the time to letting us know about your experience during your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I was extremely distressed to read about the situation that you encountered. I have investigated the situation and determined that the person you encountered was NOT a person associated with the hotel. I am extremely sorry that this occurred. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.