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Opiniones sobre Sonder Duane Street

3.5 out of 5
Sonder Duane Street
130 Duane Street, New York, NY

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 328 de 732 opiniones" "
Evaluación: 8 - Bueno. 284 de 732 opiniones" "
Evaluación: 6 - Aceptable. 73 de 732 opiniones" "
Evaluación: 4 - Mediocre. 25 de 732 opiniones" "
Evaluación: 2 - Terrible. 22 de 732 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

7,2/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

herbert

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2023

10/10 Excelente

Federico

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Fácil check in y personal amable en recepción
Se hospedó 2 noches en febrero de 2023

8/10 Bueno

Luis Rodrigo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bonito hotel, muy chico
Muy bonito el hotel pero muy chicos los cuartos.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent spot, with an excellent and charming crew

10/10 Excelente

Imelda, Torres

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel Bueno
Es un hotel cómodo ..limpio. .céntrico. .personal atento

6/10 Aceptable

Polly

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
no hot water
Se hospedó 2 noches en abril de 2024
Respuesta de Sonder el 25 abr. 2024
Hi Polly, we're sorry for the hot water issue during your stay. Our team will look into this and work to remedy any present issues. Should you choose to give us another chance, we'd love to make this up to you.

10/10 Excelente

Dolores, Ponte Vedra

Le gustó: Limpieza, estado de la propiedad e instalaciones
Keyless check in. Convenient location.
Se hospedó 3 noches en abril de 2024

6/10 Aceptable

allison

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
The only thing that was great about the Sonder Duane was the staff--every last one of them was pleasant and helpful. The building seems to be an old hotel with a makeover that is now tired and showing wear and tear: the elevator is very slow, the hallways are narrow; the windows don't open; there were lots of spots where scratches had been painted over; and the shower grout was stained. The hotel was clean, but I missed having the room tidied on a daily basis.

8/10 Bueno

Daniel

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 7 noches en enero de 2024

10/10 Excelente

Dan

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
very nice place with a very nice and helpful staff.A good quiet neighborhood in Tribeca
Se hospedó 3 noches en enero de 2024

2/10 Terrible

Cliente verificado

Viajó en grupo
No le gustó: Limpieza, comodidad de la habitación
THE WORST HOTEL EXPERIENCE EVER
THEY ARE AWFUL. I had no less than THREE different issues on a three night trip. I spoke with MULTIPLE customer service representative and they lied about giving me a refund (only sent me back partial of what was promised). They moved me locations the day before I left and didn't tell me. Not within the same hotel but ACROSS TOWN. They gave me a different room than I booked and PROMISED it would be the same but it wasn't and then they HUNG UP ON ME when I complained for the THIRD time. The room itself was fine. Everything else was fine but because we had SO many problems and their customer service can't be relied upon I will NEVER book here again and I wouldn't trust them if I were you.
Se hospedó 3 noches en enero de 2024
Respuesta de Sonder el 6 feb. 2024
Hi Alexis, we're sorry about your experience. This is not the standard we strive for, and we apologize for the inconvenience. We're glad we were able to make this right with a partial refund. Should you choose to give us another chance, we'd love to make it up to you with a better stay.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
Best Birthday Trip Ever!
We had an excellent stay at Sonder Duane St. The neighborhood is quaint, quiet, and very accessible. There are many options for food, beverages, and shopping. I would highly recommend this place for your trip!
Se hospedó 4 noches en enero de 2024

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Autonomous and easy. Great location
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Lorenzo

Le gustó: Limpieza, comodidad de la habitación
Great room in a perfect location
The room was clean, modern and very well located. The personel was very friendly and ready to help at any moment. We were very pleased with our stay.
Se hospedó 3 noches en enero de 2024

6/10 Aceptable

Brigitte

No le gustó: Comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Sonder el 9 ene. 2024
Hi Brigitte, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

10/10 Excelente

Patricia

Le gustó: Limpieza, estado de la propiedad e instalaciones
Wonderful staff
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Carrie

Viajó con su familia
No le gustó: Servicios
Walls in hotel are way too thin. Was kept up with the neighbor throwing up. Could hear everything. Checked out 3 days earlier
Se hospedó 5 noches en noviembre de 2023

2/10 Terrible

Guy

Viajó con su familia
No le gustó: Comodidad de la habitación
Awful stay
A complicated digital check-in process. Nobody at the reception. Very small room on the 2nd floor right on the street. Pictures on website totally misleading very expensive for a miserable experience. Never again will I go to a Sonder hotel.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sonder el 29 nov. 2023
Thank you for staying with us, Guy. We're sorry the check-in process took longer than expected. All of the required steps are there for your safety as well as our own. If you have any questions, our support team is available 24/7 to assist with any issues. We hope to host you again and show you a better experience.

2/10 Terrible

Barbara

No le gustó: Comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de Sonder el 13 nov. 2023
Hi Barbara, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

2/10 Terrible

Alexis

Se hospedó 3 noches en octubre de 2023

6/10 Aceptable

Cliente verificado

Viajó con su familia
Very cold room
Room was very cold no matter how high I turned up the heat, I did not call the front desk thinking I had done something wrong with the thermostat the first night and after the second night I was leaving anyway but left early after sleeping in my clothes, also switch light to the right side of the bed was torn off the wall
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Daryl

Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I stayed for four nights. No cleaning service. When I asked about it, I was referred to the Q&A section of their website. I learned that there is a $40 charge per cleaning. I wasn’t thrilled about the unexpected surcharge, but was really angry when I tried to schedule a cleaning and it wasn’t available. I won’t stay there again.

10/10 Excelente

L

Se hospedó 3 noches en septiembre de 2023

6/10 Aceptable

Cliente verificado

Viajó por negocios
Le gustó: Limpieza
No le gustó: Comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sonder el 21 sept. 2023
Hi, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

10/10 Excelente

Alia

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
Fantastic stay! Great location and the staff were so kind and helpful!
Se hospedó 5 noches en agosto de 2023

8/10 Bueno

Roger

Le gustó: Comodidad de la habitación
Se hospedó 5 noches en agosto de 2023
Respuesta de Sonder el 22 ago. 2023
Thank you for staying with us, Roger!

10/10 Excelente

William

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very helpful staff. Great location.
Se hospedó 5 noches en julio de 2023

2/10 Terrible

Jim

The front door code didn’t work!!!!
Se hospedó 1 noche en junio de 2023

4/10 Mediocre

Anders

Viajó en grupo
Le gustó: Limpieza
No le gustó: Comodidad de la habitación
Rummet vi hade var ok men hotellet i övrigt kändes övergivet och hårt drabbat av pandemi eventuellt. Synd på annars bra läge.
Se hospedó 4 noches en febrero de 2023

8/10 Bueno

Rana

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
Good location, Coffee in the morning

4/10 Mediocre

Petar

No le gustó: Estado de la propiedad e instalaciones
On the evening of 31st of December elevator didn’t worked and got fixed the next evening I’ve checked out almost an hour later than I should, and in less than hour I had people coming 5times to knock on my door When I check out there was 5 employees, no one greeted me

10/10 Excelente

Shamin

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Fab property fab location!
Se hospedó 2 noches en octubre de 2022

8/10 Bueno

Timothy

Se hospedó 3 noches en septiembre de 2022

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza
No le gustó: Comodidad de la habitación
A/c stick on 74 degree, warm mattress, clogged bathtub
Se hospedó 6 noches en agosto de 2022

6/10 Aceptable

Sarah

Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Leonor

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great stay. Fabulous staff. Waiting for AC to be installed:)
Se hospedó 3 noches en mayo de 2022

2/10 Terrible

Melissa

Se hospedó 2 noches en abril de 2022

6/10 Aceptable

Bryan

Se hospedó 1 noche en noviembre de 2021

6/10 Aceptable

Nathaniel

Viajó por negocios
Le gustó: Limpieza
No le gustó: Servicios
The whole check in process was clumsy and weird. The room was clean but spartan, and lacked a desk.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Sonder el 9 feb. 2022
Hi Nathaniel, we're sorry to hear we dropped the ball on your stay. We're working to improve our check-in process, and we hope you'll give us another chance to live up to expectations in the future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2021
Respuesta de Sonder el 16 feb. 2022
We appreciate the wonderful 10 star review.

2/10 Terrible

Cliente verificado

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The room was not made. We had to ask for a duvet. I had to ask for coffee. There was no toilet paper, or any glasses.
Se hospedó 1 noche en febrero de 2021
Respuesta de Sonder el 9 feb. 2022
We sincerely apologize for dropping the ball on your stay, and want to assure you that we have made adjustments and improvements to ensure this does not occur in the future.

4/10 Mediocre

Cliente verificado

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
hotel needs fix it ...shower not working no blanket on 2nd bed. room was COLD.
Se hospedó 1 noche en febrero de 2021
Respuesta de Sonder el 16 feb. 2022
We sincerely apologize for the issues you experienced, and will work to improve for our future guests. We hope you'll give us another chance to live up to expectations.

10/10 Excelente

Derrick Omar

Se hospedó 1 noche en enero de 2021
Respuesta de Sonder el 16 feb. 2022
Thank you for the wonderful rating, Derrick Omar. We hope to welcome you back again soon.

6/10 Aceptable

Jasmine

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, comodidad de la habitación
We’ll try after COVID
I was very excited about this stay. As soon as we arrived it all went downhill. The app told us how much would be owed at the hotel and that’s what we were ready for. When we got there we had to pay 145 that we were never informed about. The app did not tell us that the hotel wouldnt have anything available. No room service, no breakfast, NO COVERS, no restaurant as advertised and It was also advertised as having a claw foot bathtub that wasn’t there. We had to eat from around the area so that ruined our anniversary and broke our pockets and the hotel had already taken most of our money. Also the thermostat didn’t go up any higher so it was freezing both nights and they only had hard sheets to give us that “might help a little”. The only good things were that it was very clean and rooms were soundproof. Very disappointed.
Se hospedó 2 noches en noviembre de 2020
Respuesta de Sonder el 10 feb. 2022
Hi Jasmine, we are so sorry to hear about your poor experience. This hotel has recently switched management and is now operating under Sonder. We hope to have a chance to host you in the future and show you the numerous improvements we've made at Duane Street.

2/10 Terrible

Matt, New York

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was closed. They sent us a message hours before our arrival that we did not have the chance to see (we were getting married). When we arrived to the hotel an employee who was smoking outside told us they “relocated” us to another hotel down the street, the Hilton. It turned out to be significantly inferior in quality. All around a bad experience, on our wedding night no less.
Se hospedó 1 noche en agosto de 2020
Respuesta de Sonder el 10 feb. 2022
Hi Matt, we are so sorry to hear about your poor experience. This hotel has recently switched management and is now operating under Sonder. We hope to have a chance to host you in the future and show you the numerous improvements we've made at Duane Street.

2/10 Terrible

Cliente verificado

Viajó con su pareja
Le gustó: Servicios
Firsteble the hotel is close and when you arive there they will send you to another hotel like 10 blocks aways from there which is cheaper than the hotel that i booked. Terrible
Se hospedó 1 noche en julio de 2020
Respuesta de Sonder el 10 feb. 2022
We are so sorry to hear about your poor experience. This hotel has recently switched management and is now operating under Sonder. We hope to have a chance to host you in the future and show you the numerous improvements we've made at Duane Street.

8/10 Bueno

HERVE

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place cool neighborhood
Small rooms but is ok :)
Se hospedó 8 noches en marzo de 2020
Respuesta de Sonder el 10 feb. 2022
We're so glad you enjoyed your stay and the neighborhood.

8/10 Bueno

Cliente verificado

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location with restaurants in walking distance
Se hospedó 3 noches en febrero de 2020
Respuesta de Sonder el 16 feb. 2022
We're so glad you enjoyed the walkable location, and hope to welcome you back soon.

2/10 Terrible

Cliente verificado

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Wasn’t what I expected. The hotel rooms were not very clean and the second room they moved us to the bed broke
Se hospedó 1 noche en febrero de 2020
Respuesta de Sonder el 10 feb. 2022
This hotel has recently switched management and is now operating under Sonder. We hope to have a chance to host you in the future and show you the numerous improvements we've made at Duane Street.

10/10 Excelente

Emily

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en febrero de 2020
Respuesta de Darlene el 25 feb. 2020
Thank you so much for choosing Duane Street Hotel !