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Opiniones sobre Sonder at The Nash

4 out of 5
Sonder at The Nash
222 East 39th Street, New York, NY

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 21 de 62 opiniones" "
Evaluación: 8 - Bueno. 17 de 62 opiniones" "
Evaluación: 6 - Aceptable. 8 de 62 opiniones" "
Evaluación: 4 - Mediocre. 7 de 62 opiniones" "
Evaluación: 2 - Terrible. 9 de 62 opiniones" "

7,8/10

Limpieza

7,6/10

Personal y atención

7,2/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

José

Le gustó: Limpieza, estado de la propiedad e instalaciones
Nice
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Walter, Ciudad de buenos aires

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buenas instalaciones y muy cómodo el apartamento. Ubicado a 15 minutos del times square y a 5 de la grand central station. Para recomendar y volver.
Se hospedó 7 noches en abril de 2019

4/10 Mediocre

Linda

Se hospedó 15 noches en febrero de 2024
Respuesta de Sonder el 11 mar. 2024
Hi Linda, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excelente

Cynthia, Miami

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Quiet and safe place
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Carlos Alejandro

Se hospedó 7 noches en enero de 2024

2/10 Terrible

Darius

Se hospedó 1 noche en enero de 2024
Respuesta de Sonder el 9 ene. 2024
Hi Darius, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

2/10 Terrible

Jessica

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 6 noches en diciembre de 2023
Respuesta de Sonder el 26 dic. 2023
Hi Jessica, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

10/10 Excelente

Vinicius

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Localização excelente. Portaria solícita e amigável, espaçoso para Manhattan, apartamento muito bom. Limpeza dentro do esperado dos Estados Unidos (quase limpinho…daquele jeito meio encardido das coisas dos EUA - mas sem carpetes - o que ajuda muito).
Se hospedó 8 noches en diciembre de 2023

10/10 Excelente

kazuki

Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Emily

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Felt safe and comfortable at The Nash
Great unit, updated kitchen, perfect location, friendly desk attendant. My family of four stayed for a week and we felt safe and comfortable the whole time.
Se hospedó 9 noches en noviembre de 2023

6/10 Aceptable

Asami

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
良い点 場所が便利で移動しやすい。 受付が常にいるのでセキュリティ的に安心感がある。 キッチンがあるのが一番よかった。 悪い点 アーリーチェックインを申し込んだが掃除ができていなかった。 キッチンの電気がつかないため暗い中で料理せざるを得なかった。 タオルが少なすぎたので、追加を依頼したがそれも少なかった。 トイレットペーパーが足りず、ストレージなもなかった。
Se hospedó 6 noches en noviembre de 2023
Respuesta de Sonder el 30 nov. 2023
Hi Asami, we're sorry for the issues in your space. Your feedback is important to us, and we will relay your thoughts to our team. We hope to host you again and show you a better experience.

8/10 Bueno

Devine

Se hospedó 3 noches en noviembre de 2023

4/10 Mediocre

Werner

Se hospedó 3 noches en noviembre de 2023
Respuesta de Sonder el 13 nov. 2023
Hi Werner, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

6/10 Aceptable

Breena

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
We could not get in our room multiple times with the code, had to get the ley from the desk. I couldn't get a hold of a Sonder employee over the phone. The building was really dark and run down
Se hospedó 4 noches en octubre de 2023
Respuesta de Sonder el 25 oct. 2023
Hi Breena, we're very sorry to learn about the issues accessing your space. This is certainly an inconvenience, and we share your frustration. Our team is working to ensure this doesn't happen again. Please accept our apologies for this unforeseen incident. Should you choose to give us another chance, we'd love to show you a better experience.

10/10 Excelente

Katie

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location and communication
Se hospedó 5 noches en octubre de 2023

10/10 Excelente

Sarah

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Ich war sehr zufrieden mit der Unterkunft. Sie ist geräumig und sauber. Was braucht man mehr, wenn man in NYC ist und sich die Stadt anschaut. Ich habe alles soweit zu fuss gemacht, es ist super zentral gelegen. Vielen Dank.
Se hospedó 5 noches en octubre de 2023

6/10 Aceptable

Martina

Viajó por negocios
Le gustó: Comodidad de la habitación
Disappointed
Could not reach customer service when the key was missing upon arrival…hair all over my room. Could not get the tv started (stop using smart tech).
Se hospedó 4 noches en septiembre de 2023
Respuesta de Sonder el 26 sept. 2023
Hi Martina, we're sorry for the trouble accessing our support team. This is not the standard we strive for, and we apologize for the inconvenience. We will work to improve our response time. We hope to host you again and show you a better experience.

2/10 Terrible

Mussie Delelegn

Viajó por negocios, Viajó en grupo
No le gustó: Limpieza
Nothing is unique about this hotel other than lack of human touch. The hotel's location is one of the best. However, for the value of money, this is the most terrible hotel that I have ever stepped a foot. the aircon is not functioning, the TV is unnecessarily complicated, and above all horrible check-in and check-out processes? They may think that they are anticipating future hotels but nothing seems to be functioning. It is a rip off to say the least.
Se hospedó 6 noches en septiembre de 2023
Respuesta de Sonder el 22 sept. 2023
Hi Mussie, your feedback is important to us. We're sorry you were unsatisfied with your stay. We're also sorry the check-in process took longer than expected. All of the required steps are there for your safety as well as our own. In the future, should you have any issues in your space, our support team is available 24/7 to assist with any issues.

2/10 Terrible

Cliente verificado

Viajó por negocios
No le gustó: Limpieza, comodidad de la habitación
Do not stay here!
From arrival the door code did not work, however we were able to contact someone quickly for a key. The room, living room and bathroom were disgusting. So much hair and so much dirt on the floors we were scared to take our shoes off. Next to this the room smelled rancid and as did the hallway and elevators. Also, no rugs in the room. Terrible quality sheets. I literally went out and bought a swifter and used both the wet and dry pads on the floor. They were full of hair dust and dirt. We cut our stay and moved hotels.
Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

Rochelle

Le gustó: Limpieza, comodidad de la habitación
A mini home away from home
This was the perfect place to stay, it was central to everywhere and the bus/subway was a short walk. There are heaps of places to eat close by and the door staff were lovey and always helpful. It didn’t really mention it on the site but there is a laundry there that you can use, you just need to have your own detergent. I also loved that we had a kitchenette during our stay
Se hospedó 14 noches en mayo de 2023
Respuesta de Sonder el 2 ago. 2023
Hi Rochelle, thank you for your kind words. It's great you enjoyed your time with us. We can't wait to host you again.

10/10 Excelente

SHINYEONG

Se hospedó 20 noches en febrero de 2023

4/10 Mediocre

Kiri

Viajó con su familia
Le gustó: Limpieza, servicios
No le gustó: Estado de la propiedad e instalaciones
They need to change the sofa bed, it’s the worst one I have seen. The sofa smells badly.
Respuesta de Sonder el 2 ago. 2023
Hi Kiri, your feedback is important to us. We're sorry to hear about the trouble you experienced. We have relayed your feedback to our team and will work to improve.

8/10 Bueno

Christian

Se hospedó 5 noches en diciembre de 2022
Respuesta de Sonder el 2 ago. 2023
Hi Christian, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

10/10 Excelente

Gabrielle Fiona, New York

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2022
Respuesta de Sonder el 2 ago. 2023
Hi Gabrielle, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

8/10 Bueno

Nuria

Se hospedó 18 noches en mayo de 2022
Respuesta de Sonder el 2 ago. 2023
Hi Nuria, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

2/10 Terrible

Tan Li

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Kitchen sink was choked. Bathtub too. Emailed for service but the maintenance guy came 2 days later. Anyway since i could live with it for 2 days, i decided to live with it for another 2 days. I left and extended my stay in another hotel
Se hospedó 5 noches en mayo de 2022
Respuesta de Sonder el 2 ago. 2023
Hi Tan Li, your feedback is important to us. We're sorry to hear about the trouble during your stay. Should you choose to give us another chance, we'd love to show you a better experience.

8/10 Bueno

Victor

Le gustó: Comodidad de la habitación
Se hospedó 7 noches en abril de 2022
Respuesta de Sonder el 2 ago. 2023
Hi Victor, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 Terrible

Jim

Se hospedó 22 noches en noviembre de 2021
Respuesta de Sonder el 2 ago. 2023
Hi Jim, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excelente

Michael

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 8 noches en noviembre de 2021
Respuesta de Sonder el 2 ago. 2023
Hi Michael, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

6/10 Aceptable

Rodolfo

Se hospedó 3 noches en noviembre de 2021
Respuesta de Sonder el 2 ago. 2023
Hi Rodolfo, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Bueno

Hilary

Le gustó: Limpieza, comodidad de la habitación
Overall I would recommend.
Apartment was clean, quiet and spacious. Kitchen pretty small but usable. We had a problem with the key code pad stopping working during our stay and communication with Sonder was poor but the issue did get resolved ok. Heating unit cannot be controlled from within the apartment and was so hot (94 degrees) so we had to call the maintenance guy who eventually agreed to turn it off altogether. Overall I would recommend.
Se hospedó 4 noches en noviembre de 2021
Respuesta de Sonder el 4 feb. 2022
Hi Hilary, thank you so much for the wonderful review. We thrilled you enjoyed your stay, and we're glad to her our staff was able to resolve your issues. We hope to welcome you back again soon.

8/10 Bueno

Matthew

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I loved how self-contained and walkable this property was. The sliding wall didn't close all the way between the bedroom and the living room. There was a piece of pizza in the freezer that wasn't from us. The shower curtain wasn't long enough and would create a puddle outside the shower if you weren't careful.
Se hospedó 4 noches en octubre de 2021
Respuesta de Sonder el 4 feb. 2022
We're so glad you enjoyed your stay, Matthew, and appreciate the suggestions on ways we can improve. We hope to have the chance to host you again in the future.

10/10 Excelente

Jorge

Le gustó: Limpieza, estado de la propiedad e instalaciones
Good location, clean and equiped
Se hospedó 9 noches en octubre de 2021
Respuesta de Sonder el 4 feb. 2022
Thanks for the great review, Jorge.

6/10 Aceptable

Manuel

Se hospedó 5 noches en agosto de 2021

4/10 Mediocre

Edward

Se hospedó 2 noches en agosto de 2021

8/10 Bueno

Chia Ping

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 20 noches en febrero de 2020

10/10 Excelente

Gina

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Can I just live here ?!😍
This place is perfect. I wish I could honestly live here . I felt so at home. They have a parking garage next to them that is 24/7. I have a Dodge caravan so they charged me about 55 a night though . The parking in front of the building is available after 7pm as they say. but don't park on the right side of the srreet. The amenities were perfect and I definitely would love to stay here again .
Se hospedó 4 noches en marzo de 2020
Respuesta de Sonder el 4 feb. 2022
We're so glad you enjoyed your stay, Gina. We appreciate the kind words and hope to welcome you back again soon.

8/10 Bueno

Neil

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 3 noches en marzo de 2020

6/10 Aceptable

Cliente verificado

Le gustó: Estado de la propiedad e instalaciones
On arriving at the property it was like a sauna as we entered the room. We searched high and low to locate the thermostat without joy, went down to reception and was helped by a nice lady who works for sonder. Heater turned off at fuse box. Room was nice in general, plenty of space and facilities, only down points were the shower handle came off, shower was dated but worked well enough.
Se hospedó 5 noches en febrero de 2020
Respuesta de Sonder el 4 feb. 2022
We appreciate your review. We've made numerous changes at this location since, and hope to have the chance to host you again so that you can see them.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I would highly recommend this property if you are looking for a well priced apartment in Manhattan. The amenities were fantastic, and they really had thought of everything. 10/10 would come again
Se hospedó 6 noches en noviembre de 2019
Respuesta de Sonder el 4 feb. 2022
Thank you so much for the glowing review.

10/10 Excelente

GESLAYNE

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en noviembre de 2019
Respuesta de Sonder el 16 feb. 2022
Thank you for the wonderful rating, Geslayne.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 6 noches en noviembre de 2019
Respuesta de Sonder el 16 feb. 2022
We're so glad you enjoyed your stay.

6/10 Aceptable

kazunori

Se hospedó 5 noches en noviembre de 2019

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Very dirty
Very dirty bathroom This place needs to be refreshed and very deeply cleansing
Se hospedó 7 noches en octubre de 2019
Respuesta de Sonder el 16 feb. 2022
This hotel is now being operated by Sonder. We've made incredible changes and improvements and hope you'll give us another chance to live up to expectations.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic location close to wverything and good lical amenities. Woild recommend and would stay again. The roof top garden was a rral treat too.
Se hospedó 6 noches en octubre de 2019
Respuesta de Sonder el 4 feb. 2022
We're so glad you enjoyed your stay, and hope to welcome you back again soon.

8/10 Bueno

Emanuela

Se hospedó 5 noches en octubre de 2019

8/10 Bueno

Fabienne

Se hospedó 8 noches en octubre de 2019

2/10 Terrible

Rosimeiry

Viajó por negocios
No le gustó: Personal y atención
This is not a hotel - and noone is on-site!to help
First, this is not a hotel. There is no one to check you in, and personnel at the building front desk just told me an email with a password to get in was supposed to be sent in advance, and it took a few attempts to get it resolved. That also means no one is on-site to help you, and all requests for help need to be sent via text message. The flat is right next to an outdoor furnace with constant noise. When I complained, they said it would cost a lot more to change to another unit. The bathroom shower handle was broken and nearly impossible to adjust water temperature. Room is not cleaned, towels are not replaced. And they charge for room cleaning as you leave. Terrible experience!
Se hospedó 2 noches en octubre de 2019

8/10 Bueno

Heather

Se hospedó 2 noches en octubre de 2019

8/10 Bueno

Kimberley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location for NYU Langone visits
Se hospedó 3 noches en octubre de 2019
Respuesta de Sonder el 8 mar. 2022
Thank you for the kind review, Kimberley, as well as the wonderful photos. We hope to welcome you back soon.