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Opiniones sobre Hotel Le Bleu

3 out of 5
Hotel Le Bleu
370 Fourth Ave, Brooklyn, NY

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 449 de 1012 opiniones" "
Evaluación: 8 - Bueno. 243 de 1012 opiniones" "
Evaluación: 6 - Aceptable. 133 de 1012 opiniones" "
Evaluación: 4 - Mediocre. 79 de 1012 opiniones" "
Evaluación: 2 - Terrible. 108 de 1012 opiniones" "

8,4/10

Limpieza

8,2/10

Personal y atención

7,4/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Oscar

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager el 16 sept. 2023
Hello Oscar,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excelente

Victor

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
excelente servicio y amabilidad de su personal
Se hospedó 1 noche en abril de 2023
Respuesta de Manager el 4 may. 2023
Hi Victor,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excelente

Jorge

Se hospedó 1 noche en enero de 2023
Respuesta de Manager el 7 mar. 2023
Hello Jorge,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

4/10 Mediocre

Dagoberto

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
En el pasillo hacia las habitaciones la calefacción muy alta y en las habitaciones mucho sucio fue una mala experiencia para mi y toda mi familia
Respuesta de Manager el 14 ene. 2023
Hello Dagoberto,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 Aceptable

Luis

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Da un buen valor por su precio, pero el personal es todo menos hospitalario y piden depósito aún con las habitaciones pagadas.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Manager el 9 sept. 2022
Hello Luis, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excelente

William

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Gracias
Súper gran Atencion buen hotel
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager el 26 oct. 2021
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Please do consider us again on your next visit to the area.

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room made our stay very comfortable!
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Jadon

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Was a decent stay, really comfy and cozy but the sheets dispense a lot of lint into the atmosphere and unto your clothing which can be a bit annoying at times and can make you sneeze if entered into the nasal cavity.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 4 may. 2024
Hello Jadon,Thank you for sharing your feedback with us. We appreciate knowing you found the accommodations comfortable. We will pass your comments about the lint to our housekeeping team for their review to enhance our guest experience.

10/10 Excelente

Ahrayah-Wayne

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice spot
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 4 may. 2024
Hello Ahrayah-Wayne,We are pleased to hear that you found our location favorable. We strive to offer a convenient setting for our guests to enjoy their stay. Your feedback is greatly appreciated, and we hope to welcome you back soon for another pleasant experience.

10/10 Excelente

Ahrayah-Wayne

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice spot
Se hospedó 3 noches en abril de 2024
Respuesta de Manager el 2 may. 2024
Hello Ahrayah-Wayne,We appreciate your positive feedback!Thank you for sharing your experience with us.

10/10 Excelente

Ahrayah-Wayne

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice spot
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 2 may. 2024
Hello Ahrayah-Wayne,We're delighted to hear you enjoyed our hotel's location. We value your feedback! Let us know if there is anything else we can assist you with.

6/10 Aceptable

Ahrayah-Wayne

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Nice place abs love staying here however the night staff member SMH.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 2 may. 2024
Hello Ahrayah-Wayne, We appreciate your kind words about our hotel. We apologize if your interaction with our night staff member did not meet your expectations. Your feedback is important to us for further improvement of our services. Thank you for choosing to stay with us.

10/10 Excelente

Elizabeth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel is conveniently located. Our room was smallish, but thoughtfully equipped and furnished so we had everything we needed. The staff was friendly and helpful.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 2 may. 2024
Hello Elizabeth,We're glad to hear you found our location convenient for your stay. It's great to know that you found our room well-equipped and that our staff provided friendly and helpful service. Should you have any further feedback or if there's anything else we can assist with, please don't hesitate to reach out to us.

6/10 Aceptable

Teresa

Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 2 may. 2024
Hello Teresa, We appreciate you choosing our hotel for your stay. Please feel free to contact us directly with any feedback you may have from your recent experience. We look forward to hearing from you.

8/10 Bueno

Thomas, Chicago

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I really loved this hotel, plus the surrounding area. It will definitely be my first option when revisiting Brooklyn New York ; ) I highly recommend
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 1 may. 2024
Hello Thomas,We're thrilled to hear you enjoyed your stay with us and the surrounding area! It would be a pleasure to welcome you back when you return to Brooklyn, New York. Thank you for your recommendation!

10/10 Excelente

Tanissa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient and price is great
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 1 may. 2024
Hello Tanissa,We are pleased to hear that you found our hotel convenient and great value for money. We strive to offer excellent services and facilities to all our guests. If you have any further feedback or comments, please do not hesitate to contact our management team directly for further assistance.

4/10 Mediocre

Adana

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Details about the room when booking were deceptive. Specifically, the terrace "view of the city", overlooks a storage/parking lot. The sheets were a dingy yellow color and although we were warned about the no-smoking policy, the bathroom reeked of cigarettes. Housekeeping entered the room without knocking, on the phone, so it took an uncomfortable amount of time for her to realize that my husband and I were not only in the room but indisposed. Book elsewhere.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 1 may. 2024
Hello Adana, We apologize for the inconvenience you experienced during your stay with us. We appreciate your feedback and will address the issues you mentioned to enhance our guest experience. Your comments will be shared with the relevant teams for improvement. Thank you for bringing this to our attention.

4/10 Mediocre

William

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This is NOT the charming part of Park Slope. It's stuck between a major building construction site and a huge UHaul center in a very commercial area. You're way better off in downtown Brooklyn.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 26 abr. 2024
Hello William,We're sorry to hear that the location did not meet your expectations. Guest feedback is valuable, allowing us to continually improve. We recommend exploring other parts of Brooklyn for a diverse experience. Your input helps us enhance our guests' stays in the future.

4/10 Mediocre

Carla

Le gustó: Limpieza
No le gustó: Personal y atención, servicios
Se hospedó 3 noches en abril de 2024
Respuesta de Manager el 26 abr. 2024
Hello Carla,We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us directly with any specific feedback you may have, so we can address your concerns and improve for future guests.

4/10 Mediocre

Vanessa, Waterford

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza, personal y atención
The man who checked us in was militant. We are elderly and from the Midwest. We are farmers. Honest people. This guy accused my husband who was fumbling around getting his credit card out of throwing it at him. It was just ridiculous. My husband was nervous and smiled instead of arguing back. The man said, Why are you smiling? You think this is funny?” I was so scared. We went right up the elevator. We have never been spoken to like this before. The man also stunk up the lobby with intense weed smell. It was a horrible and unwelcome experience.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 23 abr. 2024
Hello Vanessa, We regret to learn about your disappointing encounter upon check-in. We value all guest feedback and will address this concerning incident internally. Should you wish to discuss this matter further, please feel free to reach out to our management team. Thank you for sharing your experience with us.

2/10 Terrible

Kimberly

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención
I was overcharged by nearly two times. Emails and calls to the hotel are either ignored or I have been very rudely treated. I have had to dispute the duplicate charge through my bank. I have been hung up on, yelled at, gaslit and ignored. Was told I paid through Expedia which I did not do. I gave them my credit card at check in and they double charged me upon checkout. I have never seen anything like it. Too bad, hotel is actually nice-ish and I would have stayed there every trip back to Brooklyn which is often. Oh, and getting fresh towels, coffee or any service is a crap shoot. We stayed four nights and I had to go down to the front desk for coffee twice.
Se hospedó 4 noches en abril de 2024
Respuesta de Manager el 23 abr. 2024
Hello Kimberly, We apologize for any misunderstandings regarding your charges. We recommend reaching out to our management team for further assistance. Your feedback is valued, and we hope to improve your next visit for a more enjoyable experience.

10/10 Excelente

Natacha

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like the color scheme they use. Very beautiful
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 23 abr. 2024
Hello Natacha,We're delighted to hear that you enjoyed the color scheme during your stay with us. Our team works hard to create a welcoming and pleasing atmosphere for our guests to enjoy their time with us. We appreciate your feedback and hope to welcome you back soon for another pleasant experience.

10/10 Excelente

Natacha

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice place
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 20 abr. 2024
Hello Natacha,We appreciate your feedback and are pleased to hear that you enjoyed your stay with us. Thank you for sharing your positive experience with us. We hope to welcome you back in the future.

8/10 Bueno

Brenda

Se hospedó 2 noches en abril de 2024

2/10 Terrible

Aimee

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Elhadj Boubacar

Le gustó: Limpieza, personal y atención, servicios
It was nice
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 13 abr. 2024
Hello Elhadj Boubacar,We appreciate you taking the time to share your feedback with us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excelente

Ronald

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 12 abr. 2024
Hello Ronald,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

2/10 Terrible

Efraim

Nothing
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 11 abr. 2024
Hello Efraim, We value all feedback and apologize for any concerns raised during your stay. Your comments are important to us and will be shared with our team for review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excelente

Tiffany

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love it there
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 10 abr. 2024
Hello Tiffany,We are thrilled to hear that you enjoyed your stay with us. Should you have any feedback or suggestions for future visits, feel free to contact us. We look forward to welcoming you back soon!

6/10 Aceptable

annick

Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 1 may. 2024
Hello annick, We appreciate you choosing our hotel for your recent stay. If you encountered any issues during your visit, please do not hesitate to contact us directly so we can address any concerns you may have. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

10/10 Excelente

Tina M

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was excellent, great service. Room was clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 9 abr. 2024
Hello Tina M,We appreciate your kind words about our staff and cleanliness standards. Thank you for highlighting the excellent service you received during your stay. If you have any further feedback or need assistance, please don't hesitate to reach out to our management team.

8/10 Bueno

SHANIKA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 7 abr. 2024
Hello SHANIKA,We appreciate you choosing our hotel for your stay! If you have any feedback to share, please don't hesitate to reach out to us. We always strive to provide the best experience for our guests.

10/10 Excelente

Edgar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The best hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 5 abr. 2024
Hello Edgar,We're thrilled to hear that you found our hotel to be the best! Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back soon for another excellent stay.

10/10 Excelente

Deborah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything has been great.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 5 abr. 2024
Hello Deborah,We are delighted to hear that you had an enjoyable stay with us. Thank you for sharing your positive feedback. If there's anything else we can do to further enhance your experience in the future, please don't hesitate to reach out to us.

10/10 Excelente

Ahrayah-Wayne

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager el 2 abr. 2024
Hello Ahrayah-Wayne,We are excited to hear that you had a wonderful stay at our hotel! If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another excellent experience!

8/10 Bueno

veranika

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 27 mar. 2024
Hello veranika,We appreciate you choosing our hotel for your stay! Should you have any feedback to help us improve, please feel free to contact us directly. We hope to welcome you back soon for an even better experience!

10/10 Excelente

JORGE

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 27 mar. 2024
Hello JORGE,We appreciate your feedback on the peaceful atmosphere at our hotel. Rest assured, we strive to provide a serene environment for all our guests to enjoy during their stay. If you have any further comments or suggestions, feel free to reach out to our management team for assistance.

10/10 Excelente

Quairyie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 24 mar. 2024
Hello Quairyie,Thank you for your feedback. We appreciate you taking the time to share your experience with us. Guest satisfaction is important to us, and we will address your concerns with our team to improve our services. Happy travels!

10/10 Excelente

Rhandi

Viajó con su familia
Le gustó: Servicios
More parking please.👍
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager el 22 mar. 2024
Hello Rhandi,Thank you for sharing your feedback with us. We will certainly take your comments into consideration for future improvements. We appreciate your input as we strive to enhance our guests' experience.

6/10 Aceptable

Jaymia

Se hospedó 2 noches en enero de 2024
Respuesta de Manager el 22 mar. 2024
Hello Jaymia, We regret to hear your stay was not perfect. Please feel free to contact us with any details so we can improve our services for future guests.

10/10 Excelente

Leah

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 9 abr. 2024
Hello Leah,We're thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back soon!

8/10 Bueno

Kathleen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Front desk staff very pleasant and helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 17 mar. 2024
Hello Kathleen,We're glad to hear that our front desk staff made your stay enjoyable. Your kind words will be shared with the team for their hard work and dedication. We look forward to welcoming you back in the future for another pleasant experience.

10/10 Excelente

Lynn

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms were very comfortable. It was a couple blocks from our relatives.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 16 mar. 2024
Hello Lynn,We are pleased to hear that you found our rooms comfortable during your stay. Being conveniently located just a couple of blocks away from your relatives must have made your visit even more enjoyable. Should you have any suggestions or if there is anything we can improve upon, please feel free to share them with us.

4/10 Mediocre

Isaac

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Two cockroaches. Employees smell like weed. Pictures showed a balcony but the room had no balcony. No amenities.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 14 mar. 2024
Hello Isaac, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excelente

Tiffany

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 12 mar. 2024
Hello Tiffany,We appreciate your comments and are delighted to hear that you had a great experience at our hotel. Your positive comments mean a lot to us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

4/10 Mediocre

sherika

Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
One of the lights in my room did not work so I called the front desk and they sent someone but the light did not get fixed nor did they change my room. The room needs to be renovated, badly! It was pretty windy during my stay and the door to the balcony kept moving back forth making so much noise. I won’t be staying here again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 2 mar. 2024
Hello sherika,We're sorry to hear about your experience and appreciate your feedback. Our maintenance team usually addresses such issues promptly, but we apologize for any inconvenience caused during your stay. Your comments on the room condition will be shared with the relevant departments for review. Thank you for bringing these matters to our attention.

2/10 Terrible

Tokyo

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Unprofessional staff, dirty air vents, squeaky beds, no amenities. Not worth the price
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 1 mar. 2024
Hello Tokyo, We are disappointed to hear you did not fully enjoy your stay with us. Your feedback is valuable and will be shared with the team for further improvements. We hope you will consider visiting us again in the future for a better experience.

10/10 Excelente

Andre'a

Viajó por negocios
Construction was being done near the building and my room was near the construction noise, I asked for another room and was given one without hesitation from the staff. The new room was very quiet and comfortable.
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager el 29 feb. 2024
Hello Andre'a,We appreciate your understanding regarding the noise disruption and are glad to hear our staff promptly accommodated your request for a quieter room to ensure a comfortable stay. Our team strives to prioritize our guests' comfort and satisfaction during their time with us. If you have any further feedback or require assistance, feel free to reach out to management directly.

10/10 Excelente

margaret

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Good space, not too small; modern, clean. Keurig in the room a plus
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager el 29 feb. 2024
Hello margaret,We are delighted that you enjoyed the spacious and modern room during your stay. It's great to hear that the in-room Keurig added a nice touch to your experience. We appreciate your positive feedback and hope to welcome you back again soon!

2/10 Terrible

Tokyo

Viajó con su pareja
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Front desk staff were unprofessional from the time I checked in and despite the shift, they were all just had a lot of unnecessary attitude. The Bed was squeaky and uncomfortable. My boyfriend ended up getting very sick so we unfortunately had to book another night but switch rooms, and the customer service regarding the matter was awful. I went out to get some things since they literally have nothing to offer and when I inquired with the lady at the front desk about our options she randomly said “Don’t get mad at me, it’s not my fault you’re sick.” Not once did I place blame on her or get upset, but this rubbed me the wrong way. They made us keys for a new room so I packed everything up and on our way up all to find out someone was still in the room, had to wait longer and when we finally swapped I inquired with housekeeping about the dust and particles all over the room and she said they don’t change the filters, pulled one out and more dust came flying everywhere. In the new room, it was the same issue and even after I asked them to be changed, the particles arose and settled everywhere: in our food, our hair and lashes, all over our clothes and in our noses. When I called and asked for ice, they took 4 hours to bring up 1 bottle of water when that’s not what I asked for. I would NEVER stay here again. It’s overpriced with nothing to offer and horrible staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 29 feb. 2024
Hello Tokyo, I apologize for any inconvenience you encountered during your stay. We take such feedback seriously and will address it with our team to ensure a better experience for future guests. Your comments will help us improve our services moving forward. Thank you for bringing these concerns to our attention, and we hope you will consider staying with us again in the future.