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Opiniones sobre Kimpton Hotel Theta, an IHG Hotel

4 out of 5
Kimpton Hotel Theta, an IHG Hotel
790 Eighth Ave., New York, NY

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 191 de 281 opiniones" "
Evaluación: 8 - Bueno. 55 de 281 opiniones" "
Evaluación: 6 - Aceptable. 25 de 281 opiniones" "
Evaluación: 4 - Mediocre. 2 de 281 opiniones" "
Evaluación: 2 - Terrible. 8 de 281 opiniones" "

9,6/10

Limpieza

9,2/10

Personal y atención

8,8/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

María

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I’ve been couple of times in NYC, and i think this is the best choice of hotel, specially for the combination of location safety comfort and cleanliness. Really love it! consider as a very good option ❤️
Se hospedó 3 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 22 abr. 2024
Thank you so much for your glowing review! We're thrilled to hear that you consider our hotel the best choice in NYC, especially for its unbeatable combination of location, safety, comfort, and cleanliness. Your kind words mean a lot to us, and we're delighted that you had such a wonderful experience. We look forward to welcoming you back on your next visit to the Big Apple!

10/10 Excelente

Andres Mauricio Mancillas

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Habitación renovada y super cómoda
Se hospedó 5 noches en diciembre de 2023
Respuesta de Kimpton Hotel Theta el 10 mar. 2024
Estimado huésped valorado, gracias por su reciente visita al Kimpton Hotel Theta. Estamos muy contentos de saber que disfrutó de su estadía con nosotros al calificarnos con 5/5. Esperamos tener la oportunidad de darle la bienvenida en un futuro próximo. No dude en comunicarse con nosotros para obtener más ayuda

10/10 Excelente

ERIK GUSTAV GARCIA

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente ubicación, personal super amable. Solo se necesitaria un buen restaurante / desayuno que tendran dentro de poco en el atico.
Se hospedó 9 noches en diciembre de 2023

10/10 Excelente

Anthony

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was a perfect location for everything
Se hospedó 7 noches en abril de 2024

10/10 Excelente

Jody Lynne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Emine, Utrecht

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We hadden een vroege vlucht hierdoor kwamen we rond 09:00 uur aan. Check- in is vanaf 15:00 uur. Kamer was niet beschikbaar en hebben uren moeten wachten totdat er een kamer beschikbaar was. Hotelkamer was goed en zag er netjes schoon uit. De queensize bedden zijn ruim, lekker gelegen. In de badkamer was er een sensor ingesteld waardoor de verlichting tijdens het douchen uit ging. Heel vervelend en meteen gemeld bij de receptie en sensor uit laten zetten. Was fijn geweest als dit was gemeld tijdens het inchecken. Voor de rest een fijn hotel ligt 1 blok verwijderd van Times Square. Hotel telt 15 verdiepingen en het heeft geen nut als je een hotelkamer wilt boeken die hoger gelegen zijn. Ik verbleef 8 hoog. Alhoewel hotel is een aanrader.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Celina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I can't say enough amazing things on this property, we were very happy with our stay here and will be back over the summer! Kudos to the front desk staff (Adupa I believe) made our stay absolutely perfect! She was so kind and helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de Kimpton Hotel Theta el 1 may. 2024
Thank you for your glowing review! We're thrilled to hear that you had such a wonderful stay with us and that our front desk staff, especially Adwoa, made your experience truly memorable. We'll be sure to pass along your kind words to her. We can't wait to welcome you back over the summer for another fantastic stay!

10/10 Excelente

Kota

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 30 abr. 2024
Thank you for giving us 5/5 rating, Kota. We are glad to know you enjoyed your stay with us and hope to welcome you back in the future!

10/10 Excelente

diane

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Ideal location near Times Square with easy access by Subway from La Guardia Clean hotel with decent size rooms Although advised of our early arrival, impossible to have access to the room unless we agreed to pay an extra fee. Free coffee in the morning and 5 to 7 with free wine were nice perks
Se hospedó 2 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 1 may. 2024
Thank you for sharing your experience with us. We're glad to hear that you enjoyed our hotel's location near Times Square and found our rooms clean and spacious. However, we apologize for any inconvenience caused by the inability to access your room early without an additional fee. We'll take your feedback into consideration to improve our service. We're pleased that you appreciated the complimentary coffee in the morning and the wine during our evening social hour. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excelente

Daniel

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great hotel on the fringe of the theater District.
Se hospedó 1 noche en abril de 2024
Respuesta de Kimpton Hotel Theta el 1 may. 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel, located on the fringe of the Theater District. We hope to welcome you back for another great stay in the future!

10/10 Excelente

Daishaun, Horizon City

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 28 abr. 2024
We appreciate your 5/5 rating, Daishaun. We are very glad to know you enjoyed your stay with us, Daishaun.

10/10 Excelente

Maria, London

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very comfortable stay. Great location.
Se hospedó 3 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 28 abr. 2024
Positive review reply:"We're delighted to hear that you had a very comfortable stay with us and enjoyed our great location! It's always wonderful to know that our guests had a pleasant experience. Thank you for choosing to stay with us, and we hope to welcome you back again soon!"If you have any other reviews or questions, feel free to let me know!

10/10 Excelente

Elena

Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved my stay here. Most hotels that are pet friendly are not cat friendly but this one does. Amazing staff great coffee in the morning. Wine hour is nice but I didn’t always make it. Subway was right across the street. The rooms were beautiful. Overall very happy with my stay.
Se hospedó 3 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 28 abr. 2024
We’re thrilled to hear that you loved your stay with us! We're proud to be both pet and cat friendly, and we're delighted that you and your furry friend felt welcome here. It's wonderful to know that you enjoyed our amazing staff, great coffee in the morning, and the beautiful rooms. We're glad you found our wine hour enjoyable, and we understand that it's not always possible to make it. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future!

10/10 Excelente

Gwendolyn Alicia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The king room was large and clean . Close to midtown- very easy to walk around to sights and close to trains. We received gift cards to Carnegie Diner, a block away, which saved us money for breakfast- an unexpected perk. There is a refrigerator in the room but no microwave- anywhere that I looked. The only negative is that our food on the 3rd floor was street side and the noise was quite loud- bar across the street open all-nighter, sirens and trucks. If you are a light sleeper you don’t want a lower level street side room. I would definitely stay there again and highly recommend it.
Se hospedó 5 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 28 abr. 2024
Positive review reply:"We're thrilled to hear that you had a wonderful stay in our king room and enjoyed its spaciousness and cleanliness! It's great to know that our location made it easy for you to explore Midtown and access nearby attractions and trains. We're delighted that you appreciated the gift cards to Carnegie Diner and found it to be a valuable perk. Thank you for your feedback regarding the street-side noise on the 3rd floor; we apologize for any inconvenience this may have caused. We'll certainly take your comments into consideration to improve our guests' overall experience. We look forward to welcoming you back again soon!"

10/10 Excelente

Elizabeth

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location!
Se hospedó 7 noches en marzo de 2024
Respuesta de Kimpton Hotel Theta el 28 abr. 2024
Thank you your 5/5 rating, Elizabeth. We are glad to know you enjoyed your stay with us.

8/10 Bueno

Catherine, Seattle

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was really good
Se hospedó 3 noches en abril de 2024
Respuesta de Joe el 25 abr. 2024
Delighted you loved your stay! Come back soon!

10/10 Excelente

Tiffany

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Great staff - clean rooms
Se hospedó 1 noche en abril de 2024
Respuesta de Joe el 25 abr. 2024
Thanks for the great review! Visit us again!

8/10 Bueno

Melissa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The convenience to everything. (Including metro) in the area is super convenient! I left it, you could open up the windows but the street could be a little noisy at night. Check-in was easy and the staff were professional and helpful. Each night there was a wine hour with a complimentary glass. Would definitely stay here again. Note - with fees and taxes (NYC standard) we paid about $250 - $275 total more than noted at booking (stayed 7 nights). This is not excessive, I'm just adding it in case it's helpful to someone else budgeting.
Se hospedó 7 noches en abril de 2024
Respuesta de Joe el 25 abr. 2024
Thank you for sharing your experience! We're glad to hear you found our location convenient and enjoyed our wine hour. We apologize for any noise disturbances and appreciate your feedback. We hope to welcome you back soon!

8/10 Bueno

Lea, STOCKTON

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
The hotel staff were very friendly and helpful. The room was nice and clean but the air conditioning didn’t work which made for a very warm and uncomfortable environment.
Se hospedó 2 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 22 abr. 2024
Thank you for your feedback! We're delighted to hear that our staff provided friendly and helpful service during your stay. We apologize for the inconvenience caused by the air conditioning issue. We're actively addressing this to ensure a comfortable experience for all our guests. We appreciate your understanding and hope to welcome you back soon for a flawless stay.

10/10 Excelente

Magdalena

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice, modern, stylish hotel. Staff was helpful and nice. Would come back!
Se hospedó 1 noche en abril de 2024
Respuesta de Kimpton Hotel Theta el 22 abr. 2024
We're thrilled to hear that you enjoyed your stay at our nice, modern, and stylish hotel! Thank you for your kind words about our helpful and friendly staff. We can't wait to welcome you back for another fantastic experience in the future!

10/10 Excelente

Suren

Le gustó: Limpieza, estado de la propiedad e instalaciones
sehr gute und grosse zimmer fürNY
Se hospedó 6 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 21 abr. 2024
Thank you for 5/5 rating, Suren. We are glad our room size and the location was suitable for your stay. We hope to welcome you back in the near future!

10/10 Excelente

Madeline

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location
Se hospedó 4 noches en diciembre de 2023
Respuesta de Kimpton Hotel Theta el 21 abr. 2024
Thank you for 5/5 rating, Madeline. We are glad our location was suitable for your stay. We hope to welcome you back in the near future!

8/10 Bueno

sohee, san jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 21 abr. 2024
Thank you for 4/5 rating, Sohee. We hope you enjoyed your stay with us and hope to welcome you back in the near future!

2/10 Terrible

David

Viajó con su pareja, Viajó por negocios
No le gustó: Personal y atención
I hardly ever write reviews, and mostly only give positive star ratings. But Theta had the WORST service ever! So I had to warn you. I booked a room for a short night between connecting flights from Seattle to NYC and then to Israel. I only wanted a shower a couple of hours sleep, but paid them the full $300. I was supposed to arrive at 12am, but my flight to NY got delayed so I updated the hotel that I’ll arrive around 3am. Eventually the delay was 7 hours so I landed in NYC only at 7am, when my next flight boarding is at 10am!! Obviously I notified the hotel that I can’t arrive due to the time limit. The hotel service person was rude and didn’t even try to understand my situation. he insisted it’s none refundable! I asked for the manager who also was quickly to say that I can’t get a refund or partial refund since when I notified about the delay they “registered” the room for me which made my order non-cancelable!! They didn’t even offer a free room at another date. This outrageous behavior is unacceptable and I informed my HR and travel agent of my Tech company to remove Theta from any future planned booking of my ~200 employees that frequently come to NYC. If this behavior is when people have a real unplanned difficult event, I only assume the service in the hotel is bad / rude across the board. Think carefully before booking there!!
Se hospedó 1 noche en abril de 2024
Respuesta de Kimpton Hotel Theta el 21 abr. 2024
Thank you for taking the time to write us about your recent experience. Hotel Management team investigated your inquiry and found that you requested for same day cancellation without penalty. According to our cancellation policy, our guests need to notify the hotel within 48 hours from check-in date. Also, you reserved your reservation with non-refundable option. If you need further assistance, please reach out to us directly.

10/10 Excelente

Julia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super gelegen, zentral im Bereich des Broadways bzw. Time Square! Saubere Zimmer, modern eingerichtet, schönes Bad. Täglicher Zimmerservice. Was will man mehr?!
Se hospedó 7 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 19 abr. 2024
We are thankful for your thoughtful review, Julia. We are happy to know you enjoyed your stay with us. We hope to welcome you back in the future!

10/10 Excelente

Jennifer

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a great time in NYC. The Kimptom Hotel Theta was awesome. The beds were super comfy, the location is fantastic, close to so much, and the staff were great. We would definitely stay again.
Se hospedó 3 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 19 abr. 2024
We greatly appreciate your thoughtful review, Jennifer. Thank you for mentioning our awesome services and if you need any further assistance, please feel free to reach out!

8/10 Bueno

Esther

Le gustó: Personal y atención, estado de la propiedad e instalaciones
A nice place , clean and with good vibe . Like it !
Se hospedó 2 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 19 abr. 2024
We are glad to know you enjoyed your stay with us, Esther. Thank you for sharing your feedback about our services and we hope to see you in the near future again.

8/10 Bueno

Juan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice property located in a great area.
Se hospedó 3 noches en febrero de 2024
Respuesta de Kimpton Hotel Theta el 19 abr. 2024
Thank you for 4/5 rating, Juan. We are happy to know you enjoyed your stay with us. We hope to welcome you back in the future!

10/10 Excelente

HanJin, Mountain View

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location!
Se hospedó 3 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 16 abr. 2024
Thank you for taking the time to rate us 5/5, Hanjin. We are glad to know you enjoyed your stay with us and hope to welcome you back in the future!

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location, convenient to everything
Se hospedó 3 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 19 abr. 2024
Thank you for 5/5 rating, James. We are happy to know you enjoyed your stay with us. We hope to welcome you back in the future!

6/10 Aceptable

Jan

Viajó con su familia
Le gustó: Limpieza, personal y atención
This property averaged 4 stars in reviews and while it was nice and the rooms were spacious, the little things that earn 4 stars were missing. For instance, coffe was only a complimentary for a few hours then you had to pay for it, cups in the rooms were paper, and the concierge didn’t get you a cab. While these things are insignificant they add up to a 3.5 star hotel.
Se hospedó 7 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 14 abr. 2024
Thank you for taking the time to write us a review, Jan. We want to take this time to apologize for not meeting your expectations. Your feedback and suggestion will be used as a tool for the management to review. Thank you for staying with us

10/10 Excelente

Theodore, Pittsburgh

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
An outstanding property with an even better staff
Se hospedó 6 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 14 abr. 2024
Thank you for taking the time to write us an awesome review, Theodore. We are glad to know our team members made your stay something special.

6/10 Aceptable

Neil, Caversham

N
Se hospedó 7 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 19 abr. 2024
Thank you for 3/5 rating, Neil. We hope to welcome you back, so we can change 3/5 to 5/5!

10/10 Excelente

Marie, Osny

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Très bon hôtel bien situé à proximité de tout à pied (Time square). Calme compte tenu du bruit environnant de NY, les chambres ne sont pas situées sur un axe principal. Très bonne literie, chambre propre, personnel accueillant. Verre de vin offert à 17h, sympathique. Un très bon séjour dans cet hôtel à recommander sans hésiter
Se hospedó 8 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 22 abr. 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at our well-located hotel, close to everything, including Times Square. We're delighted that you found our rooms quiet despite the surrounding noise of NYC, and that you appreciated the comfortable bedding, cleanliness, and welcoming staff. It's wonderful to know that you enjoyed the complimentary glass of wine at 5 p.m. as well. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back soon for another fantastic stay!

10/10 Excelente

David

Se hospedó 2 noches en enero de 2024
Respuesta de Kimpton Hotel Theta el 21 abr. 2024
Thank you for 5/5 rating, David. We are glad our room size and the location was suitable for your stay. We hope to welcome you back in the near future!

10/10 Excelente

Huizhirong

Se hospedó 5 noches en marzo de 2024
Respuesta de Kimpton Hotel Theta el 30 abr. 2024
Thank you for giving us 5/5 rating, Huizhirong. We are glad to know you enjoyed your stay with us and hope to welcome you back in the future!

10/10 Excelente

Sumanth, Unionville

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place to stay friendly staff
Se hospedó 2 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 9 abr. 2024
Thank you for taking the time to write us a review, Sumanth. It was a pleasure having you as our guest and appreciate your feedback. We hope we get to welcome you back in the near future!

10/10 Excelente

Sara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Kimpton Hotel Theta el 10 abr. 2024
Thank you for the awesome 5/5 rating, Sara. We are pleased to know you enjoyed your stay with us and hope to welcome you back in the future!

10/10 Excelente

angela Paula

Se hospedó 6 noches en marzo de 2024
Respuesta de Kimpton Hotel Theta el 1 may. 2024
Thank you for your awesome rating of 5/5, Angela. We are glad to know you enjoyed your stay with us and hope we can greet you again in the future

4/10 Mediocre

Yarah, Independence

Viajó con su familia
No le gustó: Personal y atención
I could t sleep well due to all the noise at night, it was very loud at all times. Also, the lady at the front desk that checked me in was very rude!
Se hospedó 3 noches en abril de 2024
Respuesta de Kimpton Hotel Theta el 10 abr. 2024
We are very disappointed to know you did not enjoy your stay with us, Yarah. We would love the chance to get more information to restore your faith in our services, so please reach out to us directly.

10/10 Excelente

Ellen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We were able to check in early since a room was available. The room had the city view I hoped for as well.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Theta el 10 abr. 2024
Thank you for the awesome 5/5 rating, Ellen. We are glad to know early check in service was available for you. We are happy to know you enjoyed your stay with us and hope to welcome you back in the future!

10/10 Excelente

Frances

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved out r stay at the Kimpton Theta. The only thing I wish I wish I would have done was asked for a farthest room from the fire station. I’m a light sleeper and I’ve woken up several times each night because of their siren noise.
Respuesta de Kimpton hotel theya el 7 abr. 2024
Thank you for the awesome and thoughtful review, Frances. While you enjoyed your stay with us, we apologize for noise interruption at night. We hope to welcome you back in the near future.

10/10 Excelente

Vadym

Viajó con su familia y niños pequeños
Le gustó: Servicios, estado de la propiedad e instalaciones
Thank you. It's was wonderful.
Se hospedó 6 noches en marzo de 2024
Respuesta de Kimpton Hotel Theta el 7 abr. 2024
Thank you for taking the time to give us 5/5 rating, Vadym. We are glad you enjoyed your stay with us and hope to welcome you back in the near future.

8/10 Bueno

sammie

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
We had a great stay. The staff was so helpful and kind! The only down side was no dining. I was told they are working on it!
Se hospedó 4 noches en marzo de 2024
Respuesta de Joe el 25 abr. 2024
We're delighted you had a great stay and found our staff helpful and kind! We appreciate your feedback regarding dining and rest assured, we're actively working on it. Looking forward to welcoming you back soon!

10/10 Excelente

Raymond

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great central location. Staff and hotel great.
Se hospedó 3 noches en marzo de 2024
Respuesta de Kimpton Hotel Theta el 7 abr. 2024
Thank you for the awesome review, Raymond! We are happy to know you enjoyed your stay with us and hope to welcome you back in the near future.

10/10 Excelente

Bruce, Glenview

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Other than the TV freezing up from time to time, everything else was excellent. How, watching TV was not my priority so I was otherwise extremely satisfied. It’s just that before bed when I watched the news the TV hesitating quite often was distracting. Highly recommend for cleanliness, convenience and services.
Se hospedó 3 noches en marzo de 2024
Respuesta de Kimpton Hotel Theta el 3 abr. 2024
Thank you for taking the time to write us a thorough review, Bruce. While you enjoyed most about hotel services, we are so sorry for the TV issue. Our team will address the issue to ensure it doesn’t happen again. It was a pleasure having you as our guest and hope to welcome you back in the near future!

10/10 Excelente

Jeriel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A definite must stay if you’re looking for a charming boutique hotel in Manhattan within walking distance to just about everything with the subway and bus station nearby. The hotel even offered a car service to the airport which we had to pay for but I found a nice touch so we didn’t have the headache of having to call an Uber. It was a nice luxury vehicle too. The staff is very friendly, accommodating and professional from the daily room service staff, maintenance crew, front desk personnel, doorman, to management; everyone was courteous and made us feel welcomed every day of our stay with a friendly hello and good bye as we entered and exited the property. I can’t wait until their rooftop lounge is opened in May. I will be back just to enjoy that. It’s perfectly located near time square, broadway…..everything is close, that is one of the best parts about Kimpton Hotel Theta. My family accompanied me and it also turned out to be a great family hotel. I only gave the surroundings around the hotel four stars because of the occasional NYC squalor and disheartening increase in homelessness and vagrants. However, once you step into the hotel, you are transported into a totally different experience. Also, the television same to lag. I’m not sure it was the internet or because they were doing work to improve the experience. Just look out for that. There was complimentary tea and coffee from 7 to 9 with various continental breakfast options for purchase which was a nice touch.
Se hospedó 5 noches en marzo de 2024
Respuesta de Kimpton Hotel Theta el 31 mar. 2024
What a thoughtful and amazing review, Jeriel. Thank you so much for taking the time to write about our services and how you enjoyed your stay with us. We would love to welcome you back, so please reach out to us directly.

10/10 Excelente

Mary

Le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024
Respuesta de Kimpton Hotel Theta el 31 mar. 2024
Thank you for 5/5 rating, Mary! We are glad you enjoyed your stay with us and hope to welcome you back in the near future!

8/10 Bueno

marjie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lots of staff very helpful if you ask questions.
Se hospedó 4 noches en marzo de 2024
Respuesta de Kimpton Hotel Theta el 31 mar. 2024
Thank you for the 4/5 rating, Marjie. We are glad you enjoyed your interaction with our team members. We hope we get the chance to welcome you back and increase the rating to 5/5

10/10 Excelente

Dana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hotel was very clean and rooms were big for NYC. Everyone on staff was great!
Se hospedó 4 noches en marzo de 2024
Respuesta de Kimpton Hotel Theta el 31 mar. 2024
Thank you so much for 5 out of 5 rating, Dana. We are glad you enjoyed your stay with us and hope our team members can welcome you back in the future!