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Opiniones sobre Global Luxury Suites at The Arches

2.5 out of 5
Global Luxury Suites at The Arches
228 East 135 Street, New York, NY

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 118 de 274 opiniones" "
Evaluación: 8 - Bueno. 49 de 274 opiniones" "
Evaluación: 6 - Aceptable. 26 de 274 opiniones" "
Evaluación: 4 - Mediocre. 27 de 274 opiniones" "
Evaluación: 2 - Terrible. 54 de 274 opiniones" "

8,0/10

Limpieza

6,4/10

Personal y atención

7,4/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

irving ulises

Le gustó: Limpieza, estado de la propiedad e instalaciones
Los vecinos tuvieron una orgia sexual y pusieron música a las 2 am, todo el piso huele a marihuana
Se hospedó 2 noches en abril de 2024
Respuesta de The GLS Customer Care Team el 22 abr. 2024
Irving, we are sorry to hear about the disturbance caused by your neighbors during your stay. It's important for all guests to feel comfortable and have a peaceful experience. We take such matters seriously and will address them with our management team to ensure that appropriate actions are taken to prevent such incidents in the future. We apologize for the inconvenience and hope to have the opportunity to provide you with a more enjoyable stay in the future.

10/10 Excelente

Ashley

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de The GLS Customer Care Team el 22 ene. 2024
Thank you for choosing to stay with us, Ashley. We are happy to hear that you had a great experience and we look forward to your return visit!

8/10 Bueno

Jose W

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Ok
Se hospedó 3 noches en agosto de 2023
Respuesta de GLS Customer Care Team el 5 sept. 2023
Dear Jose,Thank you for choosing to stay with Global Luxury Suites. We appreciate your positive feedback and look forward to hosting you again soon!The GLS Customer Care Team

10/10 Excelente

Diana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The was amazing
Se hospedó 2 noches en agosto de 2023
Respuesta de Global Luxury Suites el 14 ago. 2023
Dear Diana, We are so glad to hear about your amazing experience and look forward to hosting you again soon!Warmest Regards,

2/10 Terrible

Diana

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Pésimo servicio
Se hospedó 2 noches en agosto de 2023
Respuesta de The GLS Customer Care Team el 9 ago. 2023
Dear Diana,We are so sorry to hear about the broken AC you have experienced. Sincerest apologies for the slow response from the customer service team. We have since fixed the issue.

10/10 Excelente

XAVIER

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy bueno
Se hospedó 2 noches en julio de 2023
Respuesta de The GLS Customer Care Team el 9 ago. 2023
Xavier, We are so glad to hear about your positive experience. Looking forward to hosting you again soon. Warm Regards,

2/10 Terrible

Diana

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2023
Respuesta de The GLS Customer Care Team el 4 may. 2023
Dear Diana,We are so sorry to hear about your negative experience!We see you had an issue checking in and wanted to offer our sincerest apologies. The issue has seen been resolved. Warm Regards,

10/10 Excelente

Eli

Se hospedó 2 noches en marzo de 2023
Respuesta de GLS Customer Care el 21 abr. 2023
Eli,Thank you for reviewing your stay! We are so glad to see that you had a positive experience. Looking forward to hosting you again soon.

8/10 Bueno

Rachel

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Good but I did like about the parking
Se hospedó 1 noche en febrero de 2023
Respuesta de GLS Customer Care el 3 mar. 2023
Rachel,Thank you for taking the time to share your feedback with us. We are so glad to hear about your positive experience and apologize for any inconvenience with the parking garage. Looking forward to hosting you again soon!

10/10 Excelente

Felipe alfredo

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
Dejaron comida en la nevera
Se hospedó 1 noche en enero de 2023
Respuesta de The GLS Customer Care Team el 2 feb. 2023
Dear Felipe,Thank you for sharing your feedback with us!We appreciate you choosing Global Luxury Suites at the Arches on your recent trip to the Bronx and are so glad to see that you had a positive experience.Offering our sincerest apologies for the cleaners leaving food in the fridge. We have passed this information on to the correct team to handle accordingly.Looking forward to hosting you again soon.Global Luxury Suites

2/10 Terrible

kyle

Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Bring eye covers, it’s bright as day in your room at night. Shower head is broken, toilet seat broken, never get clean towels, room never gets cleaned, got locked out at night. Worst experience ever
Se hospedó 3 noches en mayo de 2024
Respuesta de The GLS Customer Care Team el 20 may. 2024
We're very sorry to hear about your experience, Kyle. This is not the standard we aim for. Please contact us directly so we can address these issues and make things right. Thank you for your feedback.

4/10 Mediocre

Tomas

Viajó en grupo
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 4 noches en mayo de 2024
Respuesta de The GLS Customer Care Team el 13 may. 2024
We're sorry to hear about your experience, Tomas. Your feedback is important to us, and we apologize for any shortcomings you encountered during your stay. Our goal is to provide all our guests with a comfortable and enjoyable experience, and we regret that we fell short of meeting your expectations.

6/10 Aceptable

Catarina

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
What I didn’t like was that I got the room with the porch. Those face a storage facility with floodlights, and there are no curtains, only screens that don’t block light. My sleep was terrible, looked like daylight the entire time. Other than that the place is great! But go for a regular room, avoid facing west
Se hospedó 2 noches en mayo de 2024
Respuesta de The GLS Customer Care Team el 13 may. 2024
Dear Catarina, we apologize for the inconvenience caused by the lack of curtains in your room with the porch. We're glad to hear that you otherwise enjoyed your stay, and we appreciate your recommendation regarding room selection. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.

2/10 Terrible

Derek

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Servicios
Do not stay here. No staff on site, you call an 800 number when you need assistance… then wait on hold… it would have been ok if i didn’t have to call them every time i used the passcode on my door… it never worked twice in a row… I got two rooms and the door codes didn’t work for either, multiple times. Very upset… awful communication.
Se hospedó 1 noche en mayo de 2024
Respuesta de The GLS Customer Care Team el 13 may. 2024
We're deeply sorry to hear about your experience, Derek. This is certainly not the level of service we aim to provide, and we apologize for the inconvenience and frustration you encountered during your stay. Your feedback is important to us, and we will investigate the issues you've raised to ensure they are addressed promptly.

6/10 Aceptable

Yury

Viajó con su familia y niños pequeños
Le gustó: Limpieza
The suite itself was good and the gym facility. The area is very unsafe I parked my car on the street due to being charged a fee every time I entered and left the property garage which they did not specify. My car got broken into, smashed my back window. Never again.
Se hospedó 3 noches en mayo de 2024
Respuesta de The GLS Customer Care Team el 10 may. 2024
We appreciate your feedback, Yury. We're glad to hear that you found the suite and gym facility good however, we're deeply sorry to hear about the unfortunate incident with your car. Your safety and security are of utmost importance to us, and we apologize for any inconvenience caused by the lack of clarity regarding parking fees. We'll address this issue internally to ensure a better experience for future guests. Thank you for bringing this to our attention.

6/10 Aceptable

James

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
This was a good location for my needs. The beds were uncomfortable.
Se hospedó 3 noches en mayo de 2024
Respuesta de The GLS Customer Care Team el 6 may. 2024
Thank you for your feedback, James. We're pleased to hear that our location suited your needs. However, we apologize for any discomfort you experienced with the beds. Your comments are valuable, and we'll address this issue to ensure a more comfortable stay for our guests in the future. We hope to have the opportunity to welcome you back and provide a more satisfying experience.

10/10 Excelente

Jovan

Se hospedó 2 noches en abril de 2024
Respuesta de The GLS Customer Care Team el 20 may. 2024
Thank you for staying with us, Jovan! We're thrilled you had a perfect stay. We appreciate your feedback and look forward to welcoming you back soon if your travels bring you back to this area!

10/10 Excelente

Ryan

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Top Quality, Second to none
Se hospedó 1 noche en abril de 2024
Respuesta de The GLS Customer Care Team el 25 abr. 2024
Thank you, Ryan, for your outstanding review! We're delighted to hear that your experience with us was top-notch. Providing exceptional service and accommodations is our priority, and we're thrilled to know that we met your expectations. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional experience!

4/10 Mediocre

kimberly

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Servicios
I like the balcony.The place was clean.The room was very small.Property was nothing like the pictures on website!! Not a kitchenette small microwave sink and small refrigerator.I had to call for my code.Email didn't have access code.Buildung smells of weed.
Se hospedó 1 noche en abril de 2024
Respuesta de The GLS Customer Care Team el 30 abr. 2024
We appreciate your feedback, Kimberly. We're glad you enjoyed the balcony and cleanliness. We apologize for any discrepancies between our property and its online representation, we do inform guests that our property images are representative. We'll work on addressing the issue you had with the access codes to improve future experiences. We hope for the chance to prove ourselves again and offer you an improved stay with us. Until then, safe travels!

8/10 Bueno

Luis

Se hospedó 1 noche en abril de 2024
Respuesta de The GLS Customer Care Team el 6 may. 2024
Thank you, Luis, for your review! We're glad you had a positive experience overall. If there's anything specific you think we could improve to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 Excelente

Jennifer

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de The GLS Customer Care Team el 12 abr. 2024
Thank you, Jennifer, for your 5-star rating! We're pleased to see that you enjoyed your stay with us. If you have any feedback or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back again soon!

10/10 Excelente

Jennifer

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Easy check-in
Se hospedó 1 noche en abril de 2024
Respuesta de The GLS Customer Care Team el 8 abr. 2024
Thank you for your feedback, Jennifer! We're glad to hear that you found the check-in process easy. If there's anything else we can do to improve your experience or if you have any further comments, please don't hesitate to let us know. We hope you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excelente

Josephine

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
My stay was great. I would definitely recommend this place 10/10
Se hospedó 3 noches en abril de 2024
Respuesta de The GLS Customer Care Team el 8 abr. 2024
Dear Josephine, thank you for your positive feedback! We're pleased to hear that you had a great stay with us. Your recommendation means a lot to us, and we hope to have the opportunity to welcome you back for another wonderful stay in the future. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.

10/10 Excelente

Zymere

Le gustó: Limpieza, estado de la propiedad e instalaciones
Room was nice
Se hospedó 4 noches en marzo de 2024
Respuesta de The GLS Customer Care Team el 5 abr. 2024
We appreciate your feedback, Zymere! We're delighted to hear that you found the room nice during your stay. If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please feel free to let us know. We hope to host you again in the future for another pleasant stay!

8/10 Bueno

Omo

Le gustó: Limpieza
The hallway carpet have to be change.
Se hospedó 4 noches en marzo de 2024
Respuesta de The GLS Customer Care Team el 29 mar. 2024
Dear Omo, we appreciate your suggestion regarding the hallway carpet and will certainly take it into consideration for future improvements. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to welcome you back for another enjoyable stay soon!

4/10 Mediocre

Regina

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de The GLS Customer Care Team el 29 mar. 2024
We're sorry to hear about your experience, Regina. If there are any specific issues you encountered during your stay that we can address or improve upon, please let us know. Your feedback is important to us, and we hope to have the opportunity to better meet your expectations in the future. If you have any further concerns, please don't hesitate to reach out to us directly.

8/10 Bueno

Paul

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Everything was good.
Se hospedó 5 noches en marzo de 2024
Respuesta de The GLS Customer Care Team el 18 mar. 2024
We appreciate your feedback, Paul! We're glad to hear that you had a good experience overall. If there's anything we can do to make your next stay even better, please feel free to let us know. Thank you for choosing Global Luxury Suites and we hope to welcome you back again soon.

8/10 Bueno

Stephanie

Le gustó: Estado de la propiedad e instalaciones
My second time staying here and had a better experience this time around... i would stay there again!!
Se hospedó 1 noche en marzo de 2024
Respuesta de The GLS Customer Care Team el 18 mar. 2024
Thank you for choosing to stay with us again, Stephanie! We're glad to hear that your second experience was better and that you would consider staying with us again. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excelente

Amber

Viajó en grupo
Le gustó: Servicios, estado de la propiedad e instalaciones
Everything with the hotel was perfect except for the elevator, the hotel is pet friendly, and the pets have obviously turned the elevator into their personal bathroom and it smells and wet of dog pee so someone should definitely take care of that, I’d stay again but that elevator needs a deep clean.
Se hospedó 2 noches en marzo de 2024
Respuesta de The GLS Customer Care Team el 18 mar. 2024
Dear Amber, thank you for sharing your experience. We're delighted to hear that you had an overall pleasant stay. We apologize for the inconvenience caused by the elevator cleanliness issue. We'll ensure that our team addresses this promptly to maintain a high standard of cleanliness throughout the hotel. We appreciate your feedback and hope to welcome you back for an even better experience in the future.

10/10 Excelente

Miguel

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Dont know why people are leaving bad reviews, this place was awesome in every way. Will book again in the near future.
Se hospedó 3 noches en marzo de 2024
Respuesta de The GLS Customer Care Team el 8 mar. 2024
We greatly appreciate your positive feedback Miguel! It's wonderful to hear that you had an awesome experience during your stay with us. We strive to provide the best possible accommodations and service to all our guests. Thank you for choosing our property, and we look forward to welcoming you back in the near future for another enjoyable stay!

6/10 Aceptable

Noelle

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios
This was a decent place, some issues with faulty smoke alarms that interrupted one night, but ultimately decent
Se hospedó 2 noches en marzo de 2024
Respuesta de The GLS Customer Care Team el 8 mar. 2024
Dear Noelle, we apologize for the inconvenience caused by the faulty smoke alarms during your stay. Your feedback helps us improve our services, and we'll address the issue promptly to ensure a better experience for our guests in the future. Despite this issue, we're glad to hear that your overall experience was decent. Thank you for staying with us, and we hope to have the opportunity to host you again in the future.

8/10 Bueno

Rene

Le gustó: Limpieza, estado de la propiedad e instalaciones
Great 👍 place.
Se hospedó 2 noches en marzo de 2024
Respuesta de The GLS Customer Care Team el 4 mar. 2024
Dear Rene, thank you for sharing you thoughts with us! It's great to hear that you enjoyed your stay. If there's anything specific you loved about your experience or any areas where we can improve, please feel free to share. We hope to have the pleasure of hosting you again in the future!

8/10 Bueno

Rashiiya

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de The GLS Customer Care Team el 4 mar. 2024
Thank you for your review, Rashiiya! We appreciate your feedback. If there were any specific aspects of your stay that stood out to you, or if there are areas where we could improve to make your experience even better next time, please let us know. We hope to welcome you back again soon!

2/10 Terrible

Dyquiom

Se hospedó 1 noche en febrero de 2024
Respuesta de The GLS Customer Care Team el 4 mar. 2024
Dear Dyquiom, we're sorry to hear about your experience. Your feedback is valuable to us. If there were any specific issues that you encountered during your stay that we could address or improve upon, please let us know so we can ensure a better experience in the future.

6/10 Aceptable

Soma

Viajó con su familia y niños pequeños
nice
Se hospedó 4 noches en febrero de 2024
Respuesta de The GLS Customer Care Team el 1 mar. 2024
Thank you for taking the time to share your feedback Soma! We genuinely appreciate your review. However, we've noticed that your stay didn't meet your expectations entirely. We strive to enhance our services continually, and your input helps us immensely in this process. Rest assured, we are committed to making necessary improvements to ensure a more satisfying experience during your future visits.

10/10 Excelente

Iro

Le gustó: Limpieza
Se hospedó 2 noches en febrero de 2024
Respuesta de The GLS Customer Care Team el 26 feb. 2024
Thank you for sharing your positive experience Iro! We're delighted to hear that you had a great stay. If you have any specific highlights or aspects of your experience that you'd like to share, feel free to let us know. Your feedback helps us continue to provide excellent service to all our guests.

10/10 Excelente

Joaquin

Se hospedó 2 noches en febrero de 2024
Respuesta de The GLS Customer Care Team el 22 mar. 2024
Joaquin, thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay. If you ever return to the area, we would be happy to welcome you back. Safe travels, and we hope to see you again soon!

10/10 Excelente

Felix

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de The GLS Customer Care Team el 20 feb. 2024
Dear Felix, thank you for your amazing review. We are glad to see that you were satisfied with your stay, we would love to hear more about it the next time you choose to visit. Safe Travels!

8/10 Bueno

Yunior

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
No ideal way to get to the parking lot for the guests
Se hospedó 11 noches en enero de 2024
Respuesta de The GLS Customer Care Team el 19 feb. 2024
Yunior, we apologize for any inconvenience regarding access to the parking lot. We're actively reviewing ways to improve guest accessibility and appreciate your feedback. Thank you for choosing to stay with Global Luxury Suites, and we hope to better meet your expectations in the future.

4/10 Mediocre

Howard

Le gustó: Limpieza, comodidad de la habitación
Disappointing stay.
We spent 5 nights at this location. Upon arriving we saw that one of the window blinds was broken and we had to use a fix to cover the window. Also the sofa leg was broken and the bathroom faucet was loose.
Se hospedó 5 noches en febrero de 2024
Respuesta de The GLS Customer Care Team el 9 feb. 2024
Dear Howard, we apologize for the inconveniences you encountered during your stay. We regret that the broken window blind, sofa leg, and loose bathroom faucet affected your experience. Your feedback is crucial, and we'll address these issues promptly to ensure a more comfortable stay for our guests in the future. Thank you for bringing these matters to our attention.

10/10 Excelente

Beach, Hanover

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Everything was excellent.
Se hospedó 3 noches en febrero de 2024
Respuesta de The GLS Customer Care Team el 9 feb. 2024
Beach, We're thrilled to hear that everything met your expectations! Thank you for choosing Global Luxury Suites for your stay, and we hope to welcome you back for another excellent experience soon!

10/10 Excelente

Sean

Le gustó: Limpieza, comodidad de la habitación
I enjoyed it
I have no complaints
Se hospedó 4 noches en enero de 2024
Respuesta de The GLS Customer Care Team el 5 feb. 2024
Dear Sean, we're delighted to hear that you had a seamless and enjoyable experience! Your satisfaction is our priority, and we're glad we could meet your expectations. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again in the future!

10/10 Excelente

Breanna

Le gustó: Limpieza, estado de la propiedad e instalaciones
Everything was clean, it was great not having to deal with anyone
Se hospedó 1 noche en enero de 2024
Respuesta de The GLS Customer Care Team el 5 feb. 2024
Brianna, we're glad to hear that you appreciated the cleanliness and enjoyed the privacy during your stay. Providing a clean and hassle-free experience is important to us. If there's anything else we can do to make your next stay even better, please let us know. Thank you for choosing us, and we look forward to your return!

8/10 Bueno

Evelyn

Viajó con su pareja, Viajó en grupo
Le gustó: Servicios
I stayed in a gentrified area and my experience was okay, but it could've been better. The hotel is supposed to be fancy, but it didn't quite feel like it. When I got to my room, it smelled funky, and even the hallway wasn't great. The appliances were fine, but the couch had a broken leg. The mattress covers and pillows were stained, which kind of grossed me out. Since it’s supposed to be a luxury hotel, it was giving more low-quality side. It seems like the hotel has potential, but it's not living up to it. This hotel has the potential to be better. I just wish people could take better care of it, especially since it’s new. Additionally, the company should have someone on site just in case of any problems. They run everything by email and never answer your calls.
Se hospedó 2 noches en enero de 2024
Respuesta de The GLS Customer Care Team el 5 feb. 2024
Dear Evelyn, we apologize for the shortcomings during your stay. We'll address the issues with cleanliness, maintenance, and communication to ensure a higher standard for our guests. Rest assured, we're committed to improving and living up to our potential as a luxury hotel. Thank you for bringing these concerns to our attention, and we hope for the opportunity to better serve you in the future.

4/10 Mediocre

Ackeem, Bronx

Viajó con su pareja
Le gustó: Limpieza
Gave me room code late. Knowingly gave me a room that had a leaky roof. Customer Service was not helpful and did not try to correct their mistakes.
Se hospedó 1 noche en enero de 2024
Respuesta de The GLS Customer Care Team el 29 ene. 2024
Dear Ackeem,We apologize for the inconvenience you experienced during your stay. It is unacceptable that we provided you with the room code late and assigned you a room with a leaky roof. This does not align with the level of service we strive to provide. We apologize for any lack of assistance from our customer service team and for not rectifying our mistakes. We take your feedback seriously and have addressed these issues internally to prevent recurrence. We appreciate your feedback and hope to have the opportunity to make it up to you on a future visit.

2/10 Terrible

antone

Viajó con su pareja
Le gustó: Limpieza, servicios
No le gustó: Estado de la propiedad e instalaciones
Why was there Uber drivers chilling in the hallway lobby
Se hospedó 1 noche en enero de 2024
Respuesta de The GLS Customer Care Team el 29 ene. 2024
Dear Antone,we apologize for the presence of Uber drivers in the hallway lobby during your stay. This is not the standard we uphold, and we will address this matter with our staff to ensure that unauthorized individuals do not loiter in common areas. We appreciate you bringing this to our attention and apologize for any inconvenience caused. We value your feedback and will take necessary steps to prevent a similar situation in the future. Thank you for your understanding, and we hope to provide you with a more pleasant experience on your next visit.

10/10 Excelente

Sean, Bronx

Se hospedó 2 noches en enero de 2024
Respuesta de The GLS Customer Care Team el 22 ene. 2024
Dear Sean,we would like to express our gratitude for the fantastic rating you gave us. It means a lot to us. It would be great to hear more about your experience and any feedback you may have regarding how we can improve. Thank you for choosing Global Luxury Suites. We hope to have the pleasure of hosting you again soon!

6/10 Aceptable

Arnold

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Servicios
Booked on 1-15-2024 Place was cool but an 80$ property fee for what??? It was more than what the room itself cost. Asked for 2 extra blankets and didn’t even get them because I was told there no extra blankets to deliver. What’s my 80$ property fee for I can’t even get a blanket on the property. Okay place but will never book again. THANKS!
Se hospedó 1 noche en enero de 2024
Respuesta de The GLS Customer Care Team el 22 ene. 2024
Dear Arnold,we apologize for the inconvenience during your stay. We understand your disappointment with the property fee and lack of extra blankets. Your feedback is valuable, and we will address this with our staff for better service. We hope to host you again for an improved experience.

6/10 Aceptable

Dylan

Se hospedó 5 noches en enero de 2024
Respuesta de The GLS Customer Care Team el 22 ene. 2024
Hello Dylan,Thanks for your review. We're sorry your stay wasn't great. We're always looking to improve our guests' experience, so your suggestions would help. We hope to provide a better stay next time.

10/10 Excelente

Jameer

Se hospedó 3 noches en enero de 2024
Respuesta de The GLS Customer Care Team el 22 ene. 2024
Thank you Jameer for taking the time to review your stay with us! We are happy to hear that our services met your expectations and that you had a great experience with us. Thank you for choosing Global Luxury Suites for your stay.