Actually, it wasn't VRBO that made our trip so enjoyable. Upon selecting the property from Airbnb, they just passed us off to Great Ocean Condos in New Smyrna Beach but charged a REDACTED processing/management REDACTED. After that, all communication with the property manager, was with GOC. They did a great job with us even upgrading to a different property when the one we originally selected was undergoing extensive rooftop and AC repair. I also was able to negotiate a REDACTED for the upgrade, but GOC had their own management REDACTED so it was really a zero sum gain.
VRBO was very unresponsive when I asked for a REDACTRED on their REDACTED, indicating corporate policies and their being a final arbitrator with GOC or the condo owner if things went south. But my interaction with GOC led me to think otherwise as, again, they bent over backwards to accommodate my wife and me.
Another grype that I have with VRBO is their misleading advertising regarding the actual final cost of the rental; usually far above the advertised nightly price when all fees and taxes are lumped on. I have read a few news articles regarding this quasi bait and switch tactic and believe VRBO needs to change its way of doing business
Bottom line is that I'll be researching and contracting directly with the actual management agencies in the future. It undoubtedly will take more time but I believe it will save a good deal of money in the end.