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Opiniones sobre Hampton Inn New Philadelphia

2.5 out of 5
Hampton Inn New Philadelphia
1299 W. High Street, New Philadelphia, OH

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 191 de 371 opiniones" "
Evaluación: 8 - Bueno. 118 de 371 opiniones" "
Evaluación: 6 - Aceptable. 37 de 371 opiniones" "
Evaluación: 4 - Mediocre. 14 de 371 opiniones" "
Evaluación: 2 - Terrible. 11 de 371 opiniones" "

8,8/10

Limpieza

9,2/10

Personal y atención

8,2/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Carmen

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was friendly and professional. The room was clean. As a rest stop to a shopping extravaganza it was perfect.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Ray

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly staff.
Se hospedó 14 noches en marzo de 2024

10/10 Excelente

Tammy

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff here were exceptional! The attendant at Breakfast kept the area clean and tidy. He took pride in his job.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Cassie

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Everything was an easy check in process
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Cody

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

rebekah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The room was clean, but was disappointed the following day when i was told i had to take all the dirty towels downstairs to get clean ones, and couldnt get new trash can liners. Pool was cold, but we were greeted with friendly staff upon arrival. Brrakfast was decent, would stay here again when coming bavk to amish country.
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Julia

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Nice for price range. Wish pool was warmer!!
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
River runs right beside it. I've stayed here many times and the river remains part of the scenic value.
Se hospedó 3 noches en enero de 2024

6/10 Aceptable

Kayle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The stay was fine but there was a very loud wedding party that was booked right by me. Bc of the system and me booking through hotels.com, the first worker couldn’t move me but the second worker I talked to did bc I asked for ear plugs. Hotels.com make it easier for accommodations!!!
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Michael

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Jeff

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Joe

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was clean! Really nice selection of hot breakfast food and i like their coffee.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Crystal

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Chris

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were friendly and engaging. Room 111, they deadlock did not work. Didn’t say anything because I liked the room location
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Cliente verificado

Very Upset Over No Hot Tub
Very unhappy and disappointed. When looking on Hotels.com I selected that I wanted a hot tub in the amenities list choice, the only amenity that I Checked!! This was a getaway for my husband’s birthday and he enjoys hot tubs. Hampton Inn in New Philadelphia came up and the first picture that Hotels.com showed me was the Hot Tub at this establishment, supposedly. When we went to use the hot tub at 8pm we were told NO Hot Tub! If it had not been late in the evening I would have asked for a refund and gone elsewhere that had a Hot Tub! I used all my OneKeyCash that I had saved up for this reservation! I feel that I should be compensated some way for this false advertising through Hotels.com.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The outside was not appealing but inside was very nice! Would stay again.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Catrina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Doors to rooms slammed shut really loud. Other than that it was a very pleasant stay.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Tracey

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful renovations '23
All remolded since our last stay. We always stay here when attending the biannual auction in mt hope. Beautiful new renovations inside!
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Jennifer

Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Roger

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk staff were absolutely awesome! They were very professional and helpful.
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Gregory

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Stay
The place was nice and clean. Had the room right off the elevator, so it was noisy. Breakfast was horrible. Steam table soggy food. The reason I stayed there was because of breakfast. Maybe never again.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Howard

Se hospedó 3 noches en agosto de 2023

6/10 Aceptable

Nancy, Reynoldsburg

Toilet stopped working in middle of the night. Staff was friendly
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Joely

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Jan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a very late check-in and staff was very accommodating and helpful. Lovely room to sink into after a long day.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Melissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place to stay
My family and I stay in the area quite often to visit family that live in the area. This hotel is very quiet and the staff are extremely friendly.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Melissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place for the money
Great place. The remodel was successful! I’ve never seen such a beautiful shower.
Se hospedó 2 noches en junio de 2023
Respuesta de Karie Milburn- General Manager el 25 jun. 2023
Thank you for taking the time to leave a review. We're thankful you found our renovations to be successful. We hope to welcome you back again soon!

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Baseball Trip
Everything was fine.There was some renovation going on but didn't affect us at all.
Se hospedó 2 noches en junio de 2023
Respuesta de Karie Milburn- General Manager el 13 jun. 2023
Thank you for taking the time to leave us a stellar review! We're glad you enjoyed your time with us at the Hampton.

10/10 Excelente

kelly, mansfield

Viajó con su pareja
Le gustó: Personal y atención
Property has been updated. Room was clean and pleasant. Beds were comfortable. Breakfast was satisfying. Difficult entry and exit to the hotel property.
Se hospedó 1 noche en mayo de 2023
Respuesta de Karie Milburn- General Manager el 13 jun. 2023
Thank you for taking the time to leave a wonderful review. We're glad you enjoyed our updated facilities and we're glad you had a wonderful stay.

4/10 Mediocre

Richard

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The interior of the hotel - esp. the first floor - was undergoing a major restoration. They had crews working day and night. It was noisy, dusty, and sometimes inconvenient. I came in one evening and there was no access to the elevator because they were re-tiling the floor. The food area (breakfast) was cleaned and decent looking on the last day, but awful before that. Don't plan on eating the breakfast. Room was OK, but you have to ask to get it cleaned or re-stocked. They charged a lot for a very mediocre offering. Noise was particularly bad at night - some from the neighboring area and some from work being done on the hotel.
Se hospedó 5 noches en mayo de 2023
Respuesta de Karie Milburn- General Manager el 25 may. 2023
Thank you for taking the time to review. It is listed on our hotel's website and Expedia's site that we are currently undergoing construction. We apologize if it detracted from your experience.

10/10 Excelente

Craig

Viajó con su familia
Le gustó: Limpieza
Very nice
Se hospedó 1 noche en mayo de 2023
Respuesta de Karie Milburn- General Manager el 25 may. 2023
Thank you for the awesome review!

4/10 Mediocre

Lisa

Viajó con su familia y niños pequeños
No le gustó: Estado de la propiedad e instalaciones
The property is under construction. If I knew that I would not of booked it. I spend 200 for the night and can’t use the pool and can’t use main door have to come in side door. Very disappointed
Se hospedó 1 noche en mayo de 2023
Respuesta de Karie Milburn- General Manager el 25 may. 2023
Thank you for taking the time to review. We do have a message listed on our hotel website and on Expedia that our pool is currently undergoing maintenance. We apologize if this was missed when you booked the room.

6/10 Aceptable

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Elevator Buzzing Drove Me Crazy
The hotel is currently under renovation (much needed) so it will be getting better, but one issue that's been for some time is the elevator. When you leave the elevator the doors don't close again and the buzzer starts buzzing after about a minute. My most recent stay had me right outside the elevator and that buzzing woke me up at midnight. I had to go out and send the elevator back down to the first floor to stop it. then I woke up at 1:00 am with the buzzer going again and had to send the elevator back to the first floor again to stop it. I slept terribly due to the issue of that elevator just buzzing. Someone should be able to fix that issue that's been happening since I started using that hotel over a year ago. I'll probably just start using the Holiday Inn down the street.
Se hospedó 1 noche en abril de 2023
Respuesta de Karie Milburn - General Manager el 20 abr. 2023
We are working with the TKE Elevator company to resolve the ongoing issue with the elevator noise. It stems from the door becoming jammed on the track and activating the sensor alert. We hope to have this issue fixed within the next month.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Nice stay, older hotel but overall a good place and would stay again.
Se hospedó 1 noche en febrero de 2023
Respuesta de Karie Milburn - General Manager el 25 feb. 2023
Thank you for taking the time to review our Hampton! We're pleased you enjoyed your stay and hope to welcome you back again in the future!

2/10 Terrible

Jamie

Viajó con su pareja
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
We chose this place due to the indoor pool but found out after checking in that it was closed. We should have been made aware of this when we made our reservations.
Se hospedó 1 noche en enero de 2023
Respuesta de Karie Milburn - General Manager el 6 feb. 2023
Thank you for your feedback. Since before we closed the pool, it had been marked as closed on Expedia's webpage, as well as our hotels webpage. Oftentimes when guests book third party, we do not get the contact information of guests and have no way of contacting them. It is up to the guests to ensure they review all of the hotel's information prior to booking.

10/10 Excelente

Lorrie

Se hospedó 1 noche en agosto de 2022
Respuesta de Karie Milburn - General Manager el 6 feb. 2023
Thank you for your wonderful review. We are glad you enjoyed a pleasant stay with us!

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have stayed at this Hampton Inn a number of times over the years and have always been pleased with the rooms and especially the friendly and courteous staff. I'd planned to stay another night but needed to leave a day early due to weather and the long drive I had to make to return home, but will continue staying there for any further trips I have.
Respuesta de Karie Milburn - General Manager el 2 ene. 2023
We are glad you always have a fantastic experience with us! We look forward to welcoming you again, soon.

6/10 Aceptable

Edward

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Old and expensive
The bathroom was very much outdated. The fan was as loud and squealing. The toilet lid wouldn’t remain up when needed. And the shower drain was slow. It was expensive for this condition. There are newer and lower cost options which I will use next time.
Se hospedó 2 noches en diciembre de 2022
Respuesta de Karie Milburn - General Manager el 29 dic. 2022
That's unfortunate to hear, but I understand your position. We were slated for renovation in March of 2020 but our construction team became unavailable due to the virus. We have finally begun our much needed renovations December 12th, expected to be completed in April. If you give us another chance to win you over with our Hamponality, we're sure you won't be disappointed.

4/10 Mediocre

Julie

Viajó con su familia, Viajó con mascotas
No le gustó: Servicios, estado de la propiedad e instalaciones
Ok for a place to crash over night on your way to somewhere else. Disappointed that like so many other pet friendly hotels, this place isn’t forthcoming with their pet fee—$50 per night. I found out when we checked in.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Karie Milburn - General Manager el 29 nov. 2022
Thank you for choosing our New Philadelphia Hampton Inn. Under our page's policies on Expedia, we clearly state there is a 50 pet fee. It is also listed under the Important Information section. If you were to go to our official Hilton webpage, it also states the 50 pet fee under Hotel policies. We apologize for any disappointment caused, but it is very clear on both websites.

10/10 Excelente

Pamela

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Shannon

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Family overnight stay
Wonderful stay. Only critique I would say is that the pool room was too hot.
Se hospedó 1 noche en octubre de 2022
Respuesta de Karie Milburn - General Manager el 29 oct. 2022
We're glad you enjoyed your recent stay with us, and we hope to welcome you back again soon!

6/10 Aceptable

Scott

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Time for a facelift
Okay for one night, but not the same Hampton feel we are used to. Very overpriced and outdated. Generally clean except the shower. Fridge and AC are extremely noisy making it difficult to sleep, but seemed to function fine. Breakfast was nothing to write home about, and the juice machine was out of order
Se hospedó 1 noche en octubre de 2022
Respuesta de Karie Milburn - General Manager el 9 oct. 2022
We definitely agree it is time for a facelift and starting in two months, we will be making your suggestion a reality!

10/10 Excelente

Ray

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly and courteous staff
Se hospedó 8 noches en septiembre de 2022
Respuesta de Karie Milburn - General Manager el 9 oct. 2022
Thank you so much for the great review! We're glad you enjoyed your stay at the New Philadelphia Hampton

6/10 Aceptable

Nicole

Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Tammy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2022
Respuesta de Karie Milburn - General Manager el 29 sept. 2022
Tammy,We're glad to hear you enjoyed your stay at the New Philadelphia Hampton. We are gearing up for our remodel at the end of the year which will include all-new bathrooms and furniture. We hope if you return to the area, you'll visit us again!Warm Regards,Team Hampton

10/10 Excelente

Tracey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2022
Respuesta de Karie Milburn - General Manager el 22 sept. 2022
We’re pleased our staff was able to enhance your experience, and that your accommodations were safe, comfortable, and clean. Whenever you return to the New Philadelphia Hampton Inn, we will welcome you back with the light and warmth of Hilton hospitality.

10/10 Excelente

Kenneth

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

KWIMIN

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en septiembre de 2022