Lobby
Ver disponibilidad

Opiniones sobre Best Western Dutch Valley Inn

2.5 out of 5
Best Western Dutch Valley Inn
161 Bluebell Drive SW, New Philadelphia, OH

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 261 de 533 opiniones" "
Evaluación: 8 - Bueno. 195 de 533 opiniones" "
Evaluación: 6 - Aceptable. 41 de 533 opiniones" "
Evaluación: 4 - Mediocre. 20 de 533 opiniones" "
Evaluación: 2 - Terrible. 16 de 533 opiniones" "

8,8/10

Limpieza

9,2/10

Personal y atención

8,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

Kevin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It safe close places to eat
Se hospedó 1 noche en mayo de 2024
Respuesta de Grace el 16 may. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bueno

Terry

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy access to shopping. Beds were very comfortable and a nice breakfast in the morning.
Se hospedó 1 noche en abril de 2024
Respuesta de Grace el 16 may. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Aceptable

Veronica, Wytheville

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I booked a king, pet friendly room. Upon arrival I was told my room was a two double bed, pet friendly. When I requested the king, I was told none were available and I also had to pay an additional $15 per night for my 6 lb dog. This charge was not mentioned on the Expedia site. When I questioned the charge I was told the credit card would be declined through Expedia if the motel tried to charge the pet fee. I was also told if the king, pet friendly became available I could move to the room... this did not happen. Otherwise very friendly and polite staff, clean room and good breakfast.
Se hospedó 3 noches en marzo de 2024
Respuesta de Grace el 9 abr. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

Linda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Had a great experience very clean loved it
Se hospedó 2 noches en marzo de 2024
Respuesta de Grace el 9 abr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Mediocre

edward

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This property is old and tired
Se hospedó 1 noche en febrero de 2024
Respuesta de Grace el 15 feb. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 330-339-6500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Bueno

Amy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024

4/10 Mediocre

Staci

Viajó por negocios
No le gustó: Servicios
Needs to be 100 percent updated just a ratty hotel room
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Lydia

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The pool was not working. They offered us a discount because of this but unfortunately, because we prepaid through Expedia, they couldn't give us one. The rooms were clean but dated.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Cliente verificado

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Unable to lock door.
The door on my room looked like it had been tried to be kicked in. The deadbolt would not lock.
Se hospedó 1 noche en noviembre de 2023

4/10 Mediocre

Tanya Cervantes

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Rooms were no cleaned daily, nor was the bed and bath cleaning services.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Debbie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everyone was really nice and helpful
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Debra

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 7 noches en octubre de 2023

8/10 Bueno

Michele

Le gustó: Limpieza, servicios
The room was clean and breakfast was good. Bed wasn't very comfortable and the pillows were little squares half the size of a normal pillow and not comfortable.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Kathy

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The only 3 things we didn’t like was the lack of towels and the shower curtain did not fit the shower. The shower/bath plug did not work well.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Ray

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was great and the breakfast was very nice. The lady at the front desk and the lady with the breakfast we're both very friendly and helpful
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Jacquie

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was hard to find the correct driveway. The parking lot is deteriorating. Inside nice older property, but outside seemed ill kept & dirty.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Domenic

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The lady at the front desk was awesome however when we went to our room could not help but notice how many room doors had been broken into also when we got to our room the door was standing wide open when we went into the room and pulled the curtains back there was a bullet hole in the window we will never stay there again
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Deborah

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Stacy

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Worst night ever
Clean but all disposable cups were open and put back it their wrapping, bed was terrible had a bow it the middle no matter what you did you rolled to the middle did sleep at all and the worst thing of all bath tub would not drain had to stop in the middle of it let it drain for 15 minutes then finish.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Judith

Se hospedó 2 noches en agosto de 2023

8/10 Bueno

George

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We spent ten days here. It's not the Marriott, but the place is clean and safe, and the staff were outstanding. Very responsive to your needs.
Se hospedó 8 noches en septiembre de 2023

8/10 Bueno

Joseph

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Robert

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Chamelle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All the staff was very nice
Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Timi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice location, lots of stores and shopping
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Gregory j

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Ernst

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Bed pillows were very small. Also wifi was not working. Other than that, everything else was very good.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Barbara

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Eric

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good solid place and nice value. Would recommend
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Sherry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en agosto de 2023

8/10 Bueno

Melissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Amy

Eastern Ohio adventure
Room smelled very musty, which seemed to permeate everything-especially the pillows. Breakfast was the usual average fair found at most hotels. The door to the room did not seem secure at all. Picked this hotel based on the ratings of other guests, but the ratings/comments do not seem in sync with this hotel
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Joy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet and convenient. Beds are comfortable. Bathrooms are rather small.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Jessica

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything at this hotel was satisfactory. The front desk staff were friendly, and check in and out was easy and fast. We were told the pool was open until 10 pm, but we didn't have time to swim so I can't comment on the quality of the pool. There was also a fitness room but we didn't use it. We were happy with the breakfast. There were many options, including waffles, cheese omelets, and sausage along with cold options like cereal, fruit, and yogurt. Our room's level of cleanliness was on par with other 2 or 3 star hotels. The door in the bathroom was definitely old, with paint peeling at the bottom, and the tub was also old, but everything seemed fine. I did notice a few (like 5 total) hairs in the tub and bathroom floor when we arrived. I only probably noticed because i saw other reviews that said the bathroom was dirty, but other than a few hairs, it was clean.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

CYNTHIA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice.
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

David L

Le gustó: Personal y atención
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Jonah

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Terrible. Smelly. Need Refund.
Showed up after long day of travel to no one at the desk. After 10 minutes someone finally showed and got my partner Pat and I checked in. The attendant had red hair, I believe her name was Grace. I get to my door, and the keycards don't work. I look down the hall and Pat is having same issue but eventually gets in. Had to go back and get a new one, still took like 20 tries to get in door to room 232. I walk in as I'm on a phone call and the light switch doesn't work, and I notice it smells really stale, and that there is a bag in the room, and piles of garbage in the corner. I take a look around and find the bathroom in shambles. My room was never cleaned so I grab all my stuff and go back to the front desk. Front desk was clueless, and didn't know what to do. I told them I needed a new room asap. They finally obliged and got me a new room, no. 236, and told me they gave me a discount. Same issue with keycard. Same smell. Bed hardly made. Fridge is like 50 degrees. Toilet had pee all over. Got through my trip and go to check out, and didn't see my discount reflected. Asked the attendant about it and handed her my receipt. She was old and cranky, don't know her name. She proceeded to rip up my receipt in my face, and tell me it's not their responsibility to give me a discount. I get that I need to take it up with who I booked through, but damn was she rude about it. I am requesting a full refund on my room #232/#236, due to my terrible experience. 0/10.
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Sherry

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The Place to Stay
We stay at the Best Western Dutch Valley every time we come into town. We always give them a 5 star rating on every category. Their continental breakfast is very good, also. The friendly and pleasant atmosphere makes us feel at home. We highly recommend!
Se hospedó 7 noches en julio de 2023

10/10 Excelente

ROY

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023

10/10 Excelente

LaShonda M

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was so nice and Hotel very clean.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

nancy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place with great service
I truly enjoyed my stay. The place was very clean. Wonderful friendly service. The breakfast was amazing and Ms Emily went out of her way to help. She always had a smile. It was great pleasure to be among such great people. I highly recommend this hotel to anyone
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Ginny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Bonnie

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The staff was nice and friendly. Great stay.
Se hospedó 4 noches en julio de 2023

6/10 Aceptable

Barbara

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Pool was not open, housekeeping was not that great, ice machine on our floor not operating.
Se hospedó 2 noches en julio de 2023

6/10 Aceptable

Bart, Sheffield Village

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
It’s pretty much a dive. But, with that said there isn’t much in the area to choose from. Hotel is old and has an old musty smell to it. They keep it up, but for me it’s just not a place I’d stay again — I’d go next door to the Holiday Inn Express now that I know better.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Kolin

Se hospedó 3 noches en junio de 2023

6/10 Aceptable

Timothy

Viajó con su familia
Le gustó: Personal y atención
The staff was great the breakfast wasnice and convenient. The room was for handy capped. Set up very weird
Se hospedó 2 noches en junio de 2023