So sorry to hear you didn’t enjoy your stay and only gave a 2. My first ever 2 star rating on any of my properties. Actually never had a 3 either and rarely get a 4. I’m terribly sorry you didn’t realize it was a walk up. I’ll check to see the listing details and make it more clear. Not many small apt buildings with 2-3 Apts have elevators. The sheet comment has baffled the cleaners and myself. We don’t own any full beds in any Apts. So I’m not sure where that came from and also wondering where it went? We would have quickly rectified it had you told us during your stay. Sorry about the coffee machine I did instantly refund your total cleaning charge for having to clean it. The parking garage is literally 4min walk. One block up one and across one. So maybe two if you count like that. We have added “no face cloths” to our bathroom description. We have never had a request or comment for face cloths in 6 properties over 5yrs. Prior to that too many went missing. Lol. Again i apologize for any inconveniences caused due to these issues. Please let me know if we can assist your next stay in one of our other more accessible properties. Thank you again for choosing the crows nest for your visit to NB hope to have you back again to make it a 5star stay