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Opiniones sobre Holiday Inn Express New Albany, an IHG Hotel

2.5 out of 5
Holiday Inn Express New Albany, an IHG Hotel
300 Highway 30, New Albany, MS

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 205 de 438 opiniones" "
Evaluación: 8 - Bueno. 133 de 438 opiniones" "
Evaluación: 6 - Aceptable. 44 de 438 opiniones" "
Evaluación: 4 - Mediocre. 30 de 438 opiniones" "
Evaluación: 2 - Terrible. 26 de 438 opiniones" "

8,4/10

Limpieza

9,0/10

Personal y atención

8,2/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Catherine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Relaxing, clean, and quiet. Bar and restaurant and outside patio. Pool water was very pleasant.
Se hospedó 1 noche en abril de 2024
Respuesta de R DENNIS el 8 may. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your recent stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Aceptable

Mekala M

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
It was an okay hotel for a quick overnight stay. Staff was very nice a friendly.
Se hospedó 1 noche en abril de 2024
Respuesta de R DENNIS el 27 abr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your recent stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Bueno

Nick

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The breakfast was excellent. The room was nice and clean. The only down side was the carpet in the room felt like it was very dirty.
Se hospedó 1 noche en abril de 2024
Respuesta de Renee D el 16 abr. 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEW ALBANY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments,

2/10 Terrible

Roque

Se hospedó 1 noche en abril de 2024
Respuesta de Renee D el 30 abr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for the kind review of your recent stay. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

Ben

Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was very friendly
Se hospedó 1 noche en abril de 2024
Respuesta de R Dennis el 7 abr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany. Please know that your feedback is extremely valuable to us. We appreciate your kind review of your recent stay with us and we are so glad you were pleased. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you so much for your kind review of your recent stay with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

KEITH

Viajó con su pareja, Viajó con mascotas
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No area to really walk your pet. Everything else was perfect.
Se hospedó 1 noche en marzo de 2024
Respuesta de R DENNIS el 1 abr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany.Please know that your feedback is extremely valuable to us. We appreciate your kind review of your recent stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

Steven

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Renee Dennis el 18 mar. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your recent stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

Michelle

Viajó con mascotas
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Didnt like a step in bath tub in a handicap room
Se hospedó 1 noche en marzo de 2024
Respuesta de R DENNIS el 12 mar. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your recent stay with us, I have sent your remarks about the step in shower to Management. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Excelente

Gwendolyn

Viajó con su pareja
Le gustó: Limpieza, servicios
The sweet lady cooking breakfast she was so kind and her food was soooo delicious !! The bed was so comfortable the whole experience was top notch thank you
Se hospedó 1 noche en febrero de 2024
Respuesta de R DENNIS el 1 mar. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review and also for mentioning our staff member. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Bueno

Lynda

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de R DENNIS el 13 feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your recent stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excelente

Diane

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Handicap
My visit was good. The lady at the front desk that checked me in was great. She moved her car so I could have a convenient parking place (I’m handicapped). She was very professional & great personality!! When she saw I was handicap she moved me from second floor to first floor. I’ve never had anyone treat me like that.
Se hospedó 1 noche en febrero de 2024
Respuesta de Renee Dennis el 6 feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your recent stay with us. I am so glad you were pleased. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express in New Albany.

10/10 Excelente

Manuel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good service
Se hospedó 1 noche en enero de 2024
Respuesta de Renee D el 22 ene. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Excelente

Gerald

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
5 stars
The room was everything I wanted in the room I chose. Down stairs close to the lobby with the handicap features. I have stayed here before and will stay there again. 5 stars
Se hospedó 1 noche en diciembre de 2023
Respuesta de R Dennis el 7 dic. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for the kind review of your recent stay with us.Again, thank you for choosing Holiday Inn Express,Sincerely,Renee DennisDirector of Sales

10/10 Excelente

Sandra

Se hospedó 1 noche en octubre de 2023
Respuesta de Renee D el 21 nov. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for your kind review of your recent stay with us.Again, thank you for choosing Holiday Inn Express New Albany.Sincerely,Renee DennisDirector of Sales

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Renee D el 1 nov. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Excelente

Noreen

Se hospedó 1 noche en octubre de 2023
Respuesta de Renee D el 10 nov. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for your kind review of your stay with us and also, thank you for being a Club Member,Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Excelente

CHARLES

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Really needed a chair in room 422.
Se hospedó 1 noche en octubre de 2023
Respuesta de Renee Dennis el 5 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express.in New Albany. Please know that your feedback is extremely valuable to us. Thank you for the kind review. I am so glad your were happy with your visit with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. .Sincerely,Renee DennisDirector of Sales

10/10 Excelente

Dianne, Freeport

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was nice and clean, bed was super comfy. The free breakfast was very good with a nice selection. Very nice pet friendly hotel. Will stay here again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Renee Dennis el 5 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express.in New Albany. Please know that your feedback is extremely valuable to us. Thank you for the kind review. I am so glad your were happy with the bed and the breakfast during your visit.. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. .Sincerely,Renee DennisDirector of Sales

10/10 Excelente

Rhonda

Le gustó: Limpieza, personal y atención, servicios
The hotel was great, we came for a College visit for my daughter and it was great!! Breakfast was really good to!
Se hospedó 3 noches en septiembre de 2023
Respuesta de Renee D el 2 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for the kind review of your stay and we are so glad your enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Excelente

George

Se hospedó 1 noche en septiembre de 2023
Respuesta de Renee D el 16 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review and for being a Club Member. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Excelente

Teresa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check in was perfect.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Renee D el 19 sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you so much for the kind review. I am glad you were pleased with your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Bueno

Meredith

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Renee D el 18 sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you so much for the kind review. I am glad you were pleased with your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Bueno

Tarsha D

Se hospedó 3 noches en septiembre de 2023
Respuesta de Renee D el 29 sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review, we are so glad your enjoyed your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express. Sincerely,Renee DennisDirector of Sales

10/10 Excelente

Joe

Se hospedó 1 noche en agosto de 2023
Respuesta de Renee D el 20 sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

6/10 Aceptable

john

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en agosto de 2023
Respuesta de Renee D el 28 ago. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank your or your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express. Sincerely,Renee Dennis Director of Sales

10/10 Excelente

Miljan

Se hospedó 1 noche en agosto de 2023
Respuesta de Renee Dennis el 13 sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for your kind review of your stay with us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Excelente

Betty

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2023
Respuesta de Renee D el 22 ago. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express. Sincerely,Renee DennisDirector of Sales

4/10 Mediocre

Molly

Right behind a gas station Hard to get back on road air conditioning froze and leaked on carpet Asked for someone to come fix But they had no one on weekend Breakfast was good We called about dog and they said one time 50$ Got the bill and they charged us 50$ for each day They fixed it but overall not a great experience !
Se hospedó 4 noches en agosto de 2023
Respuesta de Renee D el 16 ago. 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEW ALBANY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,Renee Dennis Director of Sales

10/10 Excelente

Nicholas

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
From the moment I stepped into the hotel I was greeted with excellent customer service, until I checked out. The staff not only provided excellent customer service but were very helpful when it came to places to go, things to do, and dining options in the local area. Very informative! The hotel was clean top to bottom as was my room. I’d definitely come back to stay if I am ever in the New Albany, MS area again in the future.
Se hospedó 2 noches en agosto de 2023
Respuesta de Renee D el 11 ago. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for our kind review and I am so glad you were pleased with your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express..Sincerely,Renee DennisDirector of Sales

10/10 Excelente

Lawrence

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Renee D el 8 ago. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for the kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de R DENNIS el 31 jul. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express in New Albany.Sincerely,Renee DennisDirector of Sales

8/10 Bueno

John

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Renee D el 1 ago. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Excelente

Marcy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Renee D el 31 jul. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express in New Albany.Sincerely,Renee Dennis Director of Sales

10/10 Excelente

Elizabeth

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de R DENNIS el 24 jul. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

8/10 Bueno

Jean

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Room was very nice. Person was very nice at check in. However, there is a huge remodel in lobby with tile being installed. The chemical odor from the glue is not pleasant. A warning before making this reservation would have been appreciated.
Se hospedó 1 noche en julio de 2023
Respuesta de Renee D el 15 jul. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.We are so excited to be at the end of our Hotel renovation and apologize for any inconvenience you may have experienced during your stay. We are finishing the lobby and offices this week. Thank you for you patience during this process. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Excelente

Diane

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful!
They are the middle of renovating but still very organized. Room had been completely remodeled. Breakfast was above any standards I have encountered recently. Compliments to this location on everything!
Se hospedó 1 noche en julio de 2023
Respuesta de Renee D el 15 jul. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for the kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Excelente

Alison

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Renee D el 15 jul. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for the score rating. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Excelente

Timothy

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The mirror in the bathroom was large and had a bright make up mirror border. Shower was hot and had body wash, not a bar of soap. TV was easy to navigate. Lots of options at breakfast.
Se hospedó 1 noche en julio de 2023
Respuesta de Renee D el 12 jul. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We are so excited about the renovation of the Hotel and we also love those large lighted mirrors in the guest bathrooms. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express New Albany.Sincerely,Renee Dennis Director of Sales

10/10 Excelente

RUTH, Palm Bay

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Always a nice place to spend the night
Se hospedó 1 noche en julio de 2023
Respuesta de Renee D el 11 jul. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you so much for your kind review and your patience during the end of our renovation. We hope to see you again soon.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Bueno

David

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Address is wrong on hotels.com
The Holiday Inn Express was great but Hotels.com need to correct the address on their site. The address on the site took us to a church on another exit and we had to call the hotel to find out where to go.
Se hospedó 1 noche en julio de 2023
Respuesta de Renee D el 10 jul. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you so much for your kind review and your patience during the end of our renovation. We appreciate the information that the address is listed incorrectly and will address this issue. Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Bueno

Cathy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean and lots of space in our room. The full breakfast was wonderful!
Se hospedó 1 noche en julio de 2023
Respuesta de Renee D el 16 jul. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Excelente

Patricia, Centralia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice property and staff. They were remodeling.
Se hospedó 1 noche en junio de 2023
Respuesta de R Dennis el 7 jul. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We appreciate the kind review of your stay with us.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Excelente

Karen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beds were comfortable. Lobby was under construction. Breakfast buffet was good. Staff was super friendly
Se hospedó 1 noche en julio de 2023
Respuesta de Renee D el 5 jul. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Excelente

Christina

Se hospedó 1 noche en junio de 2023
Respuesta de Renee D el 18 jul. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Bueno

Bobbie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Traveling across country vacation
Check in was quick. Staff friendly. Hotel being remodeled so wasn’t the greatest appearance. Small parking lot, had to park in the plaza next door or behind the hotel that looked really sketchy; we parked in plaza area. Traveling to florida with family, didn’t know the area but had a safe experience.
Se hospedó 1 noche en junio de 2023
Respuesta de Renee D el 28 jun. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We apologize for any inconvenience our renovation may have caused during your stay. We are so excited to be at the end of the process an the lobby and offices should be finished soon. Pertaining to the parking issue, the hotel owns the entire parking lot, even where the restaurant and other stores are located so you can park in any area. The back of the hotel area is well lit and easily accessible with your key card. The key cards your are issued at check in open your room and also open all the glass doors coming into the hotel that are on the side or back of the hotel which automatically lock when closed. I am sorry you felt uncomfortable with the surroundings for parking and that you were not informed of the situation in better detail. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express in New Albany. Sincerely,Renee DennisDirector of Sales

10/10 Excelente

Jeremiah

Se hospedó 1 noche en junio de 2023
Respuesta de R DENNIS el 11 jul. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you so much for your kind review and your patience during the end of our renovation.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Bueno

Janet

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
First, the day of my arrival, I received a call that the room I booked was over booked but they had a similiar room. No problem and I appreciated that they actually called me in advance. Second, when we did arrive, I was a little put off by the fact that there was remodeling going on and I didn't see anywhere on the website that stated that. It was messy. I could hear EVERY word that was said in the room beside me! BUT, the employees were the best I have encountered. The sweet lady that was handling breakfast was the BEST and her attitude was AMAZING! She was precious. EVERY employee that I encountered while I was there, housekeeping, maintenance, front desk, breakfast were GREAT! They would be the reason I would stay again!
Se hospedó 2 noches en junio de 2023
Respuesta de Renee D el 14 jun. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us and we thank you for the kind review about our staff. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We are so excited to be at the end of the renovation of our Hotel and appreciated your patience during this process. We apologize for any inconvenience this may have caused during your stay and I am sorry you did not have the information that we were completing the renovation prior to your arrival. Again, thank you for choosing Holiday Inn Express, and we hope that you will give us the opportunity to serve you again in the future. Sincerely,Renee DennisDirector of Sales

10/10 Excelente

CLARA

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room clean and spacious, breakfast varied, fresh, staff very friendly & ready to accommodate.
Se hospedó 1 noche en junio de 2023
Respuesta de Renee D el 12 jun. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Thank you for the kind reviews. We appreciate your patience during our renovation. We are so excited to be near the completion. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!Sincerely,Renee Dennis Director of Sales

10/10 Excelente

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very pleasant stay.
Room was very nice and the staff was very friendly and helpful. Lobby was undergoing remodeling which was not within their control. Gave us a very good recommendation for a local eatery.
Se hospedó 1 noche en junio de 2023
Respuesta de Renee D el 6 jun. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY. We appreciate the rating and are glad you were pleased with your stay with us.We are so excited to be at the end of the renovation of the Hotel and appreciated your patience during this process. We apologize for the inconvenience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express New Albany. Sincerely,Renee DennisDirector of Sales

10/10 Excelente

Dea

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful!
Everything was wonderful except for someone banging around the elevator/vending area at 12:30 AM. The lady working breakfast was very attentive and helpful. 👍👍👍
Se hospedó 1 noche en mayo de 2023
Respuesta de Renee D el 2 jun. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.We are so pleased that you enjoyed your stay with us and thank you for choosing Holiday Inn Express in New Albany, MS. Sincerely,Renee DennisDirector of Sales