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Opiniones sobre Hampton Inn Neptune/Wall

2.5 out of 5
Hampton Inn Neptune/Wall
4 Mcnamara Way, Neptune City, NJ

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 500 de 784 opiniones" "
Evaluación: 8 - Bueno. 193 de 784 opiniones" "
Evaluación: 6 - Aceptable. 50 de 784 opiniones" "
Evaluación: 4 - Mediocre. 22 de 784 opiniones" "
Evaluación: 2 - Terrible. 19 de 784 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,8/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Viviana

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
great service
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Service el 7 jun. 2023
Thanks for sharing the excellent review with us, Viviana!We're so glad that you had an exceptional experience at Hampton Inn Neptune/Wall, NJ from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon!Thank you again for taking the time to leave your feedback!

8/10 Bueno

maria

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en mayo de 2022
Respuesta de Customer Service el 18 jun. 2022
Thank you for the 8-star rating, Maria! We are delighted to see that you had a wonderful time at Hampton Inn Neptune/Wall, NJ. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excelente

Ysi, Venezuela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
El hotel es cómodo y muy buena ubicación
Se hospedó 1 noche en junio de 2018

10/10 Excelente

Flores , Guadalajara Jal.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A un costado de las PREMIUM OUTLETS.
Hola, es un hotel excelente, el personal atiende de maravilla, quiero felicitarlos por una señora que está en las noches de los días que estuve y atiende de maravilla. Recomiendo ampliamente este hotel en General, te gusta café. Tienen allí café, tec y chocolate a diario todo el día riquísimo
Se hospedó 1 noche en diciembre de 2017

8/10 Bueno

Enrique

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Wayne

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 29 abr. 2024
Wayne, thank you for the concise but perfectly clear review! We're delighted to learn you had a five-star experience at Hampton Inn Neptune/Wall, NJ. We look forward to welcoming you back in the future.

8/10 Bueno

samera

Le gustó: Servicios
In general good
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 25 abr. 2024
Samera, thank you for sharing your experience regarding your stay at the Hampton Inn Neptune/Wall, NJ. It's heartening to know that your overall stay was satisfactory. We constantly strive to make our guest's experience better, and your feedback aids us greatly in this endeavor. We hope to welcome you back soon.

10/10 Excelente

Jadea

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 12 abr. 2024
Jadea, thank you for taking the time to leave a rating for Hampton Inn Neptune/Wall, NJ. We're pleased that your experience with us was positive and we hope to welcome you back again in the future.

10/10 Excelente

Jose

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Condition of the bathroom needs some work
Se hospedó 7 noches en marzo de 2024
Respuesta de Customer Service el 3 abr. 2024
Jose, we appreciate your feedback. At Hampton Inn Neptune/Wall, NJ, we continuously strive to maintain the quality of our accommodations. We understand that some areas might need attention and be assured our team is working diligently to address these concerns. Thank you again for taking the time to share your review. We hope to see you again soon.

10/10 Excelente

Jacquelyn

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I had a king size bedroom and the bed setup was none like I seen before! The bed actually faced the window instead of the normal placement along the wall. The shower was hot!! Breakfast was wonderful!! I went for a work meeting & definitely would stay there again if I need to!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 22 mar. 2024
Jacquelyn, it's always delightful to hear when guests like you enjoy their stay at the Hampton Inn Neptune/Wall, NJ. We appreciate your unique appreciation of our room accommodations and breakfast offerings. It's wonderful to know that our hot shower was to your liking and that our setting proved beneficial for your work meeting. We're looking forward to welcoming you back should you require accommodations in the future.

10/10 Excelente

Shamira

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff , love the lady at the front desk , pure comedy and made us feel like home . You can tell she worked there years as how comfortable she made me and my family feel. Will definitely come back
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 21 mar. 2024
Shamira, it's heartening to hear how much you enjoyed your stay at Hampton Inn Neptune/Wall, NJ. It's delightful to learn how friendly interactions, especially with our reception colleague, contributed to a homely atmosphere for you and your family. We pride ourselves on the remarkable rapport our team members have with our guests. Thank you for your kind words, and we eagerly anticipate your return in the future.

10/10 Excelente

Paola

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything good
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 19 mar. 2024
Paola, thank you for sharing your experience at Hampton Inn Neptune/Wall, NJ. It's delightful to know you found everything to be top-notch. Your positive vibes are genuinely appreciated. We look forward to hosting your stay once again in the future.

10/10 Excelente

Tyler

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 11 abr. 2024
Tyler, it's great to know you had a 5-star experience at Hampton Inn Neptune/Wall, NJ! The team is thrilled to hear this. We're looking forward to welcoming you back the next time your travels bring you to our town. Thank you for choosing us.

10/10 Excelente

Sattanathan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great for Families
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 25 feb. 2024
Sattanathan, it's encouraging to learn the Hampton Inn Neptune/Wall, NJ was a great fit for your family. It's our mission to provide a welcoming environment for all types of travellers. We hope to have the pleasure of welcoming you and your family back soon!

10/10 Excelente

Michael

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful Hampton Inn. Big big room, very clean safe property.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 15 feb. 2024
Michael, it's wonderful to hear your praise for our spacious rooms and your recognition of the cleanliness and safety of the Hampton Inn Neptune/Wall, NJ. Your satisfaction is our utmost reward. We hope to be your choice of stay the next time you visit Neptune/Wall.

10/10 Excelente

Mayer

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing Hotel!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 7 feb. 2024
Mayer, it's wonderful to hear how much you enjoyed your stay at Hampton Inn Neptune/Wall, NJ. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excelente

chaim

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
great staff clean very helpful
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 2 feb. 2024
Chaim, we're thrilled to hear your stay at Hampton Inn Neptune/Wall, NJ met your expectations. Recognizing our team members for their helpful attitude and cleanliness reaffirms the value we put in maintaining a positive guest experience. Looking forward to welcoming you back in the future.

8/10 Bueno

Peri

Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 2 feb. 2024
Peri, it's fantastic to read that you had a pleasant stay at Hampton Inn Neptune/Wall, NJ. We appreciate your rating on Hotels.com and sincerely look forward to serving you again in the future. Thanks for choosing us!

10/10 Excelente

Kalyca

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service el 21 ene. 2024
Thank you for sharing, Kalyca!At Hampton Inn Neptune/Wall, NJ, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excelente

Alecqua

Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service el 16 ene. 2024
Alecqua, we're elated to see your 5-star rating for Hampton Inn Neptune/Wall, NJ on Hotels.com. Your positive feedback serves as a testament to the hard work our team puts every single day. We would love to have you back in the future for another exceptional stay. Thank you once again.

10/10 Excelente

Kyle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good travel hotel, very comfortable and friendly staff.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 14 ene. 2024
Kyle, it's wonderful to hear that your stay at the Hampton Inn Neptune/Wall, NJ was enjoyable. We're delighted you found your accommodations to be cozy and our team members to be amiable. We look forward to your future travels bringing you back to our doorsteps.

10/10 Excelente

Kelly

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was super friendly. The hotel is very clean and has a great pool. The room was great. Breakfast was great with plenty of choices.
Respuesta de Customer Service el 14 ene. 2024
Kelly, it's wonderful to hear that you enjoyed your stay at the Hampton Inn Neptune/Wall, NJ! Your feedback about our cordial team members, pristine facilities, and diverse breakfast choices truly brightens our day. Your compliments about the superb pool and outstanding room are appreciated as well. We can't wait to provide you with another excellent experience in the future!

10/10 Excelente

Robert

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great overnight for us
Easy check in and very friendly staff. Room was clean and everything looked great. Pillows were a little on soft side personally but overall had a pleasant stay.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 9 ene. 2024
Robert, we're thrilled to hear that your stay at Hampton Inn Neptune/Wall, NJ went smoothly. It's fantastic that our team members were able to make a positive impression and your room was up to your standard. Your feedback regarding the pillow comfort is noted for future improvements. We appreciate your comments and look forward to welcoming you back for an even better experience next time.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything is good except the thermostat did not work properly in our room. The staff and people were excellent.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 1 ene. 2024
Victor, we're delighted to hear that you enjoyed your stay at the Hampton Inn Neptune/Wall, NJ, and found our team members to be excellent. We appreciate your feedback on the thermostat's functionality and rest assured, our team will look into this. We hope to welcome you back for an even more seamless stay in the future.

10/10 Excelente

Keisha

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Takeisha was very helpful at the front desk….Loved that there was coffee there 24/7. Would have like for there to be a gym!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service el 27 dic. 2023
Keisha, your warm feedback on your stay at Hampton Inn Neptune/Wall is greatly appreciated. We are delighted to hear how our colleague Takeisha was able to assist you and that our around-the-clock coffee service was to your liking. Regarding your wish for a fitness center, your suggestion is valuable to us and will be given serious consideration. We eagerly anticipate your next visit.

10/10 Excelente

Susan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Always a pleasure
We have family living in the area, including our only grandchild, so whenever we are in the area to visit, we choose this hotel. We've always had a good experience here. The rooms are spacious and comfortable, the bathrooms as well. The breakfast is excellent and we like having an indoor pool to use as well. The staff are always polite, friendly and helpful. This last time we had to leave a day early due to a situation at home, and Leticia at the front desk was very helpful. Looking forward to our next stay!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service el 24 dic. 2023
Susan, thank you for your continued loyalty to the Hampton Inn Neptune/Wall, NJ. It's wonderful to know our spacious accommodations, excellent breakfast, and indoor pool add comfort to your visits. We're glad our team members, including Leticia, have been polite and helpful. We're looking forward to welcoming you back on your next visit!

8/10 Bueno

Victoria

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Just stayed here last weekend with my kids. The check in process was easy and smooth. The rooms were clean and in good condition. The staff was so accommodating in ensuring that all my family’s needs were met. I definitely recommend to anyone who is looking to stay in the area.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 23 dic. 2023
Victoria, thank you for sharing your positive experience at the Hampton Inn Neptune/Wall, NJ. We're delighted that the check-in process was smooth for you and your family, and happy to hear that our team members helped keep your stay comfortable and enjoyable. Your recommendation is greatly appreciated and we hope to welcome you back shortly.

10/10 Excelente

Thomas

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 19 dic. 2023
Thomas, it's fantastic to learn you had a tremendous stay at Hampton Inn Neptune/Wall, NJ. Your high rating is greatly appreciated and our team is thrilled. We look forward to welcoming you back in the future. Thank you for choosing us for your stay.

10/10 Excelente

Sue-Sue

Viajó con su pareja
Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 16 dic. 2023
Thanks for sharing this perfect rating, Sue-Sue!We're thrilled to hear you enjoyed your stay at Hampton Inn Neptune/Wall, NJ! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excelente

Joseph

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very comfortable stay and breakfast was good. Very clean and everyone friendlyand helpful.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 13 dic. 2023
Joseph, it's fantastic to hear how much you enjoyed your stay at the Hampton Inn Neptune/Wall, NJ! We're thrilled you found our team members to be friendly and helpful, and that you appreciated the cleanliness of our property. Thank you for noting our good breakfast as well. We're eagerly awaiting your next stay with us.

10/10 Excelente

Sarah

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I thought it was extremely clean and comfortable for the price. The other hotels near Asbury have a lot less for higher rates. The breakfast leaves some to be desired, but it's free.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 5 dic. 2023
Sarah, thank you for the high regards towards Hampton Inn Neptune/Wall, NJ. We're glad our commitment to cleanliness and comfort set us apart from others in the area. As for the breakfast, we appreciate your feedback and we're consistently striving to improve our offerings while maintaining the complimentary benefit. We hope to welcome you back in the near future.

6/10 Aceptable

Mia

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My room had food splattered all over the walls and ceilings.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service el 29 nov. 2023
Mia, it's regrettable to hear about your experience regarding the cleanliness of your room. We pride ourselves on our rigorous standards of cleanliness and we apologize that these standards were not met during your stay. Please rest assured that this is not a regular occurrence and we would greatly appreciate the opportunity to promptly rectify this on any future visit. Thank you for bringing this to our attention.

10/10 Excelente

Vin

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 29 nov. 2023
Vin, it's fantastic to learn of your sterling experience at Hampton Inn Neptune/Wall, NJ! We are grateful for your feedback and we hope to have the pleasure of hosting your stay once again in the future. Thank you for choosing our hotel during your travels.

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 17 dic. 2023
David, it's wonderful to see you had a superb experience at Hampton Inn Neptune/Wall, NJ. We're truly thankful for your rating and we hope to welcome you back soon.

6/10 Aceptable

Sharon

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
I have stayed at many Hampton/Hilton properties. The mattresses in the hotel were Horrible. They had indentations from over use. You could see the outlines of continued wear. Mattress was long past its replacement timeline. I now know what it feels like to lie on a slab in the morgue.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 21 nov. 2023
Sharon, thank you for taking the time to provide your feedback. It's unfortunate that our bedding did not meet your expectations, as we aim to provide a comfortable stay for all our guests. Your comments regarding the mattress's condition have been noted and will be taken into consideration for future renovations. We're sincerely sorry your sleep was less than perfect and we hope that we have the chance to prove our commitment to guest satisfaction on a possible future visit.

8/10 Bueno

Brenda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 22 nov. 2023
Brenda, thank you for your rating of the Hampton Inn Neptune/Wall, NJ. We're glad that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back again in the future.

10/10 Excelente

Kerem

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice hotel room clean bed very comfortable cozy hotel parking lot big hotel staff very friendly help full bathroom very clean family trip staying this hotel
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 20 nov. 2023
Kerem, thank you for sharing your experience with us. We're delighted to read that you found your room at Hampton Inn Neptune/Wall, NJ to be neat and cozy, and the bed to be comfortable. It's also great that the spacious parking and cleanliness of the bathroom added to your satisfaction. We appreciate your recognition of the friendliness and helpfulness of our team members. Your kind words have been shared with them, which will serve as encouragement. We hope your family trip was memorable and we look forward to welcoming you back on your next visit.

10/10 Excelente

Gary

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
clean, friendly, near highway
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 18 nov. 2023
Gary, it's great to hear you appreciated the cleanliness of the Hampton Inn Neptune/Wall, NJ, along with the warmth of our team members. Your note about the convenient location is the cherry on top. We can't wait to welcome you back on your next visit.

8/10 Bueno

James

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The overall hotel was nice however the cleniliness of the room was good but I wish the cleaning staff would just take a few minutes and look over the whole room in general there was stuff on the lampshade that lolked like food debris as well as on the wall next to the bed.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 7 nov. 2023
James, it's wonderful to hear that you appreciated the overall experience at Hampton Inn Neptune/Wall, NJ. We appreciate your feedback on housekeeping attention to detail. Rest assured, we have communicated your observations to our team members to enhance our cleaning protocols. Looking forward to your next stay.

10/10 Excelente

David

Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 23 nov. 2023
David, it's delightful to know you had a satisfactory stay at Hampton Inn Neptune/Wall, NJ. We're grateful for your high rating and sincerely hope to serve you again in the future.

6/10 Aceptable

Margret

Viajó con su pareja
We did not like that we could not reserve a “quiet “ room. We were put on a floor with very noisy wedding guests who kept us awake from 1-3 am😖😖😖😖😖
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service el 24 oct. 2023
Margret, it's regrettable to hear about your experience regarding noise disruption during your stay. Our aim is to ensure all our guests enjoy a relaxing atmosphere. We greatly appreciate your feedback, as it helps us tailor our efforts towards improving guest experience. Despite this experience, we hope that you will give us another chance in the future.

8/10 Bueno

DAVID

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Breakfast staff was great and breakfast stands should be commended for their engagement with guests and hard work. Front desk staff though was not friendly. Room was not ready upon arrival. But hotel is very clean and modern nice rooms. Someone just needs to train front desk staff on customer service.
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service el 17 oct. 2023
David, it's uplifting to hear your appreciation for the dedication and engagement of the breakfast team at Hampton Inn Neptune/Wall, NJ. They are what make our mornings so special! We're also glad that you found our property clean and contemporary with comfortable lodgings.On the other hand, feedback is vital, and we note your remarks about the need for enriched customer service at our reception. Every facet of our guest experience should be seamless and welcoming. Since improvement is a continuous process, we will make sure to focus on enhancing this area.We hope to have another opportunity to serve you better in the future.

8/10 Bueno

Carl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service el 5 oct. 2023
Thank you for the 4/5 rating, Carl!We are excited to see that you had an enjoyable experience at Hampton Inn Neptune/Wall, NJ. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excelente

Leslie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Service el 2 oct. 2023
Thank you for the fantastic rating, Leslie!We strive to make all of our guests feel welcome and relaxed during their time at Hampton Inn Neptune/Wall, NJ! We can't wait to see you again soon.

8/10 Bueno

Richard

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en septiembre de 2023
Respuesta de Customer Service el 1 oct. 2023
Richard, thank you for choosing Hampton Inn Neptune/Wall, NJ and for sharing your rating. We appreciate your feedback and we're thrilled that your stay with us was generally pleasing. We look forward to welcoming you back on your next trip for an even better experience. Safe travels!

6/10 Aceptable

Jeff

Viajó con su pareja
No le gustó: Servicios
'Average' probably sums it up pretty well. Not a great value for $400/night. My wife and I stayed (2) nights and needed to get our own linens and paper goods for the bathroom. The Dining Area wasn't large enough to accommodate all the Guests, and we ended up bringing food back to the room because there was no place to sit. The amenities in the room were pretty outdated as well. There were no USB jacks for charging devices which is pretty standard anywhere I've stayed lately. The mattress didn't reflect the current trends in other 'nicer' hotels either and was 'hard' and offered little support. We came for the Sea Hear Now Music Festival and there was no Shuttle Service or other other arrangements short of calling a Cab for us. The Property really made no effort for being so far removed from Asbury Park and the Boardwalk. It could have been any Corporate Hotel chain in the middle of nowhere.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Service el 27 sept. 2023
Jeff, it's concerning to hear you found your stay to be average. We appreciate comments regarding the need for more contemporary amenities in the rooms and will look into potential updates. It's disheartening that the dining area was too crowded during your visit. We hope to ensure ample space for all guests in the future. Your suggestions regarding shuttle service for special events have been noted. We aim to create a convenient and satisfying experience for all guests, especially during such festivals and will consider this moving forward. Despite these setbacks, we hope you'll consider giving us another chance to offer an enhanced stay.

6/10 Aceptable

Wendy

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The location of this property is good for easy access to jersey shore communities. The property could use some updates as the rooms are showing wear and tear.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service el 24 sept. 2023
Thank you for taking the time to submit this feedback, Wendy.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excelente

Karina, National City

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The free breakfast was great, all staff was friendly, very clean around all areas
Se hospedó 3 noches en septiembre de 2023
Respuesta de Customer Service el 22 sept. 2023
Karina, it's thrilling to know your experience at Hampton Inn Neptune/Wall, NJ was excellent. We're pleased that our complimentary breakfast exceeded your expectations, that our diligent team members made a positive impression, and that the cleanliness across all sectors of the property was to your liking. Your kind feedback is greatly appreciated. We look forward to welcoming you back for another delightful stay.

10/10 Excelente

Claire

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en septiembre de 2023
Respuesta de Customer Service el 21 sept. 2023
Thank you for the wonderful rating, Claire!It's fantastic you enjoyed your time at Hampton Inn Neptune/Wall, NJ so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!