Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 109 de 323 opiniones" "
10 - Excelente
109
Evaluación: 8 - Bueno. 139 de 323 opiniones" "
8 - Bueno
139
Evaluación: 6 - Aceptable. 45 de 323 opiniones" "
6 - Aceptable
45
Evaluación: 4 - Mediocre. 17 de 323 opiniones" "
4 - Mediocre
17
Evaluación: 2 - Terrible. 13 de 323 opiniones" "
2 - Terrible
13
8,2/10
Limpieza
8,6/10
Personal y atención
7,8/10
Servicios
7,4/10
Estado de la propiedad e instalaciones
7,8/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
kim
Viajó con su familia
1 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Enjoyed few nights stay at this property. Highly recommended.
kim
Se hospedó 3 noches en marzo de 2024
8/10 Bueno
Scott
Viajó con su pareja
10 mar. 2024
Le gustó: Limpieza
convenient
Scott
Se hospedó 3 noches en marzo de 2024
8/10 Bueno
Danielle
Viajó con su familia
21 nov. 2023
Le gustó: Servicios
It had cooking pan, coffee machine,toaster. Close to the marina and cbd
Danielle
Se hospedó 4 noches en noviembre de 2023
10/10 Excelente
Mahawa
Viajó en grupo
13 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Our room was amazing and very close to shops had amazing time staying there
Mahawa
Se hospedó 3 noches en noviembre de 2023
10/10 Excelente
Scott
10 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good location easy to deal with
Scott
Se hospedó 2 noches en noviembre de 2023
8/10 Bueno
Maria
Viajó con su pareja
5 nov. 2023
Le gustó: Limpieza, personal y atención
Convenient to all amenities, parking, has a lift
Maria
Se hospedó 5 noches en octubre de 2023
8/10 Bueno
Paul
28 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only thing I could fault was that in my room, there was no kitchen sink to rinse and wash cups and plates. Having to do these tasks in the bathroom basin didn't seem right.
Paul
Se hospedó 5 noches en octubre de 2023
8/10 Bueno
Craig
23 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great property, excellent location.
Craig
Se hospedó 4 noches en octubre de 2023
6/10 Aceptable
Jodi
Viajó con su pareja
24 sept. 2023
Le gustó: Personal y atención
No le gustó: Limpieza
Location in centre of town was very convenient to everything
Jodi
Se hospedó 3 noches en septiembre de 2023
8/10 Bueno
Christine
17 ago. 2023
Christine
Se hospedó 3 noches en agosto de 2023
10/10 Excelente
Vaughan
23 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Vaughan
Se hospedó 1 noche en julio de 2023
10/10 Excelente
Ed
Viajó con su pareja
30 jun. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location. The rooms are clean and great for singles, couples or families. The only negative would be the 'contactless' check in. Understandable during the peak of COVID but lets move on and see some more F2F hospitality. Check in could be confusing for the elderly. Check out was a much simpler process. That aside, I would definitely stay here again.
Ed
Se hospedó 2 noches en junio de 2023
4/10 Mediocre
Steven
Viajó con su pareja
28 jun. 2023
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
What is the point over rated
Steven
Se hospedó 1 noche en junio de 2023
Respuesta de Stephen el 28 jun. 2023
Hi Steven,I am disappointed that your stay didn't meet your expectations.RegardsStephenNelson Towers Motel & Apartments
4/10 Mediocre
Janene
11 jun. 2023
No le gustó: Personal y atención
I didn’t like the fact that there were no hand towels.,,
Janene
Se hospedó 3 noches en junio de 2023
Respuesta de Stephen el 12 jun. 2023
Hi Janene,I am disappointed that your stay did not meet your expectation. If hand towels were your biggest disappointment, then I guess we have different priorities.All the best.Nelson Towers Motel & Apartments.
8/10 Bueno
Carmel
Viajó con su pareja
5 jun. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I will stay again as everything is close by but I wouldn't stay in the standard room ours was very small.
Carmel
Se hospedó 6 noches en mayo de 2023
8/10 Bueno
Jean
Viajó con su pareja, Viajó con su familia
22 may. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No cooking facilities only a microwave
Jean
Se hospedó 3 noches en mayo de 2023
Respuesta de Guest Services el 22 may. 2023
Hi Jean,Thanks for taking the time to post a review of your recent stay. We are pleased that you enjoyed your stay.Our rooms provide a kitchenette with crockery, cutlery, glassware, toaster, kettle, microwave and pod coffee machine. There is a whole range of great restaurants and takeaway food venues within walking distance from the motel.RegardsNelson Towers Motel & Apartments
10/10 Excelente
SHEENA DIANA
Viajó con su familia
19 may. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We like that the property is close to the shops and very accessible to the places we want to go.
SHEENA DIANA
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Services el 22 may. 2023
Hi Sheena,Thanks for taking the time to post a review. We are pleased that you enjoyed your stay.RegardsNelson Towers Motel & Apartments
10/10 Excelente
Georgina
Viajó por negocios
12 may. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A very convenient location.
Georgina
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Services. el 22 may. 2023
Hi Georgina,Thanks for taking the time to post a review of your recent stay. We are pleased that you enjoyed your stay.RegardsNelson Towers Motel & Apartments
4/10 Mediocre
miles
Viajó por negocios
19 abr. 2023
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nelson Bay
No staff at the premises to check-in with, all done over telephone, makes it very inconvenient and time consuming.
Room was a very small with only a view of the shops wall and windows directly behind the building. No natural light in room.
No shower screens and bathroom floods at each shower.
Very old premises and very expensive vs quality.
miles
Se hospedó 4 noches en abril de 2023
Respuesta de Stephen el 19 abr. 2023
Hi Miles,I am disappointed that your stay did not meet your expectations.As a small property we do not provide an onsite reception, but have processes and communications to facilitate contactless checkin. These processes works quite well when guests fully read and action our correspondence as requested. Even when guests arrive at the property without completing the the pre-check in tasks, we aim to facilitate the check in process as quickly and efficiently as possible.The room you were allocated is our accessible room, which includes accessible features such as a roll in shower, hence the shower curtain instead of screen.Whilst some elements of the room and bathroom are a little dated, it provides a new kitchette, carpet, bed and curtains.The room provides a private courtyard with plenty of natural light and block out curtains.Your stay was during a very busy school holiday period, and we feel that the price charged during that period still provide very good value for money.RegardsNelson Towers Motel & Apartments.
10/10 Excelente
Lee
Viajó con su familia
16 abr. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
One of the best motels I have ever stayed in. Easy check-in, complete amenities that include a dishwasher detegent to wash dishes, and expresso. You never need to request anything from housekeeping. Highly recommended.
Lee
Se hospedó 2 noches en abril de 2023
Respuesta de Stephen el 19 abr. 2023
Hi Lee,Thanks for taking the time to post this review. We are very pleased that you enjoyed your stay.RegardsNelson Towers Motel & Apartments.
10/10 Excelente
Dragan
Viajó con su pareja
16 abr. 2023
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
wery close to evrey wear
Dragan
Se hospedó 6 noches en abril de 2023
Respuesta de Stephen el 19 abr. 2023
Hi Dragan,Thanks for taking the time to post this review. We are very pleased that you enjoyed your stay.RegardsNelson Towers Motel & Apartments.
8/10 Bueno
Maree
Viajó con su pareja
23 mar. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Overall the property was great, clean and excellent location.
Maree
Se hospedó 4 noches en marzo de 2023
Respuesta de Stephen el 19 abr. 2023
Hi Maree,Thanks for taking the time to post this review. We are very pleased that you enjoyed your stay.RegardsNelson Towers Motel & Apartments.
6/10 Aceptable
Jay
Viajó con su pareja
22 mar. 2023
No le gustó: Personal y atención, estado de la propiedad e instalaciones
The location
But the reception is ALWAYS unattended and when I rang the caretakers for issues like no milk,had to ask everyday and had to ask to clean the room,and the caretaker “Steven” was abusive and rude
Jay
Se hospedó 3 noches en marzo de 2023
Respuesta de Stephen el 22 mar. 2023
Hi Jay,We operate our motel without onsite reception. Our systems and processes ensure guests can check in and out without issue and are attended during the day by our onsite cleaners. As advised at checkin, the rooms are only serviced if the appropriate sign is hung on the room door.I am sorry if you found me to be abusive or rude, but you rang several times and were yelling and screaming down the phone. We do not tolerate abuse, either in person or on the phone. You were told to calm down if you expected me to continue talking to you. I also had complaints from other guests that you were abusive and rude to them in the car park.You have been blacklisted from returning to our property.RegardsStephenNelson Towers Motel & Apartments.
6/10 Aceptable
Leanne
21 mar. 2023
Le gustó: Limpieza, estado de la propiedad e instalaciones
Leanne
Se hospedó 4 noches en marzo de 2023
Respuesta de Stephen el 19 abr. 2023
Hi Leanne,Thanks for taking the time to post this review.RegardsNelson Towers Motel & Apartments.
6/10 Aceptable
Isabella
Viajó con su pareja, Viajó con su familia y niños pequeños
15 mar. 2023
Le gustó: Personal y atención
No le gustó: Limpieza
Room was not clean
Isabella
Se hospedó 2 noches en marzo de 2023
Respuesta de Stephen el 22 mar. 2023
Hi Isabella,I am disappointed that your stay did not meet your expectations. We have quite high standard of cleanliness and are sorry if we did not meet these standards on this occasion. RegardsNelson Towers Motel & Apartments
8/10 Bueno
Fiona
Viajó con su pareja
11 mar. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The apartments are extremely convenient to everything. They are nice and clean and comfortable and certainly have everything that you need but are in need of an update.
Happy to stay there again though at anytime
Fiona
Se hospedó 2 noches en marzo de 2023
Respuesta de Stephen el 19 abr. 2023
Hi Fiona,Thanks for taking the time to post this review. We are very pleased that you enjoyed your stay.RegardsNelson Towers Motel & Apartments.
10/10 Excelente
Anika
Viajó con su familia y niños pequeños
10 feb. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean room and friendly staffs
Anika
Se hospedó 2 noches en febrero de 2023
Respuesta de Stephen el 19 abr. 2023
Hi Anika,Thanks for taking the time to post this review. We are very pleased that you enjoyed your stay.RegardsNelson Towers Motel & Apartments.
10/10 Excelente
Helen
7 feb. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great accommodation
Accommodation was 10/10. Great size rooms and balcony. Location was fantastic. Walking distance from beach, restaurants and shopping. If we holiday in Nelson Bay again this will definitely be our first choice
Helen
Se hospedó 7 noches en enero de 2023
Respuesta de Stephen el 19 abr. 2023
Hi Helen,Thanks for taking the time to post this review. We are very pleased that you enjoyed your stay.RegardsNelson Towers Motel & Apartments.
8/10 Bueno
Brian
29 ene. 2023
Brian
Se hospedó 3 noches en enero de 2023
Respuesta de Stephen el 19 abr. 2023
Hi Brian,Thanks for taking the time to post this review. We are very pleased that you enjoyed your stay.RegardsNelson Towers Motel & Apartments.
10/10 Excelente
Robert
8 nov. 2022
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Robert
Respuesta de Stephen el 19 abr. 2023
Hi Robert,Thanks for taking the time to post this review. We are very pleased that you enjoyed your stay.RegardsNelson Towers Motel & Apartments.
6/10 Aceptable
Daniel, CORLETTE
Viajó con su pareja, Viajó por negocios
18 sept. 2022
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
No cleaning of room for our period of four days
Daniel
Se hospedó 4 noches en septiembre de 2022
Respuesta de Stephen el 18 sept. 2022
Hi Daniel,We provided a light daily service. As advised in our arrival information, the service is only provided when the sign is place out on the door.Had to spoken to our onsite cleaners or called our office, we would have ensured that you room received the service.RegardsStephenNelson Towers Motel & Apartments
10/10 Excelente
Alan
Viajó con su familia
18 ago. 2022
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed the tranquility of Nelson Bay in winter and this accommodation was very central for us.
Alan
Se hospedó 6 noches en agosto de 2022
Respuesta de Stephen el 2 oct. 2022
Hi Alan,Thanks for taking the time to post this review. I am very pleased that you enjoyed your stay.RegardsStephenNelson Towers Motel & Apartments.
6/10 Aceptable
Brigitte
Viajó con su pareja
30 may. 2022
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Proximity to town and marina excellent, however this property needs a serious update.
Brigitte
Se hospedó 2 noches en mayo de 2022
4/10 Mediocre
Bev
Viajó con su pareja
20 may. 2022
No le gustó: Personal y atención, estado de la propiedad e instalaciones
I liked the location. But the room wasn’t the cleanest. The tiled floor in the bedroom was very slippery. Toilet roll holder broken. Fans dirty. The host, Steve, was less then friendly if seen around the complex. Screen door on the court yard door was broken & dirty.
Bev
Se hospedó 4 noches en mayo de 2022
6/10 Aceptable
Mr Robert
Viajó con su pareja
21 mar. 2022
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
The soap container in shower was broken, which if not noticed posed a threat to injury. Shower head unable to be adjusted, OK if your 7 foot tall. Gentlemen in reception unpleasant, needs retraining in customer service.
Mr Robert
Se hospedó 3 noches en marzo de 2022
Respuesta de Stephen el 22 mar. 2022
Hi Robert,
Thanks for taking the time to post this review. We are aware of the broken soap dish and are working on getting it fixed. My apologies for neglecting to mention it during check in.
We have installed hand held shower heads that can be adjusted, moved or removed from the cradle. They are installed high to ensure everyone fits under them and can enjoy water from above.
I am not sure what I did or said that you found unpleasant, but thanks for the feedback.
Regards
Stephen
Nelson Towers Motel & Apartments.
2/10 Terrible
John
Viajó con su pareja, Viajó con su familia
20 mar. 2022
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nelson Bay is a beautiful area but we were very disappointed with the standard of our accommodation. Our apartment was looking very tired, dowdy in appearance, needs a paint and refresh and new carpet which was very grubby in places.
The particular apartment that we were in was very noisy and users of an overhead pedestrian walkway had a great view of our apartment as they used the walkway!
I understand that we all have our own standards of cleanliness and presentation but I can't accept that this apartment was up to scratch in this regard.
This was a very disappointing experience!
John
Se hospedó 3 noches en marzo de 2022
Respuesta de Stephen el 21 mar. 2022
Hi John,
I am disappointed that your stay did not meet your expectations. I am even more disappointed that you have now written two reviews that are extremely harsh, and haven't recognised a single positive aspect of your stay or our accommodation.
As you are aware, the room that you were in has recently undergone a refurbishment, with new kitchen cabinetry, carpet, furniture and electrical items. We recognise that we still have some more work to do, but to say that it is tired, dowdy and very grubby is just down right wrong.
Our prime position across from the Marina is of course going to be subject to some pedestrian and street noise, particularly at busy times.
The property didn't meet your expectations, which is fine, we can't be all things to all people.
Better luck in choosing accommodation that meets your expectation in the future.
Regards
Stephen
Nelson Towers Motel & Apartments
8/10 Bueno
Maria
20 feb. 2022
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Maria
Se hospedó 4 noches en febrero de 2022
10/10 Excelente
Tessa
Viajó con su familia
10 ene. 2022
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location Location! My boys and I had a pleasant stay. The room was clean and tidy and contained everything required to have a trouble-free stay. The location of this motel is brilliant and within walking distance of the gorgeous beaches, marina, coffee shops & restaurants'. Very secure setting. We did not have to drive anywhere. Highly recommend.
Tessa
Se hospedó 3 noches en enero de 2022
10/10 Excelente
ROBERT
21 nov. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
ROBERT
Se hospedó 2 noches en noviembre de 2021
8/10 Bueno
Jamie
Viajó con su pareja
7 nov. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice room, decently updated, great location.
Jamie
Se hospedó 3 noches en noviembre de 2021
10/10 Excelente
Cliente verificado
Viajó con su pareja
6 ago. 2021
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super friendly staff, secure parking (lock up), clean room (Covid clean), site is within a short walking distance from numerous dining and entertainment facilities, any request to the venue wasn't an issue and they even picked up on the fact that it was our wedding anniversary and left chocolates and a bottle of wine in our room.
Cliente verificado
Se hospedó 5 noches en julio de 2021
4/10 Mediocre
Cliente verificado
Viajó con su familia
21 abr. 2021
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
On arrival with my young son was met by the elderly female front desk clerk with the words "we don't allow families here". Not a particularly warm reception.
Room was ok, carpet was the type where you don't want to take off your socks. Killed a small cockroach in the fridge area. View from the balcony was the back wall of another building.
Pool upstairs was full of dead bees.
Was definitely not worth the $159 I paid.
Cliente verificado
Se hospedó 1 noche en abril de 2021
4/10 Mediocre
Cliente verificado
15 abr. 2021
Le gustó: Limpieza
No le gustó: Personal y atención
Cliente verificado
Se hospedó 1 noche en abril de 2021
6/10 Aceptable
Cliente verificado
Viajó con su pareja, Viajó por negocios
15 abr. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Close to Nelson Bay shops and Marina. Didnt like complicated key system. Didnt like outlook for our room on to some kind of terrace and roofs.
Cliente verificado
Se hospedó 1 noche en abril de 2021
8/10 Bueno
Cliente verificado
Viajó con su pareja
14 abr. 2021
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and facilities. Staff very friendly. Best view you can have for Marina and the ocean.
Cliente verificado
Se hospedó 2 noches en abril de 2021
10/10 Excelente
Cliente verificado
13 abr. 2021
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cliente verificado
Se hospedó 2 noches en abril de 2021
4/10 Mediocre
Cliente verificado
Viajó con su pareja
12 abr. 2021
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Best part was meeting the mature gentleman on arrival, he was very charming.
Proximity to the Bay was perfect however....
Standard room was underwhelming, extremely small needs a good update Could hear all noise from other rooms.
Cliente verificado
Se hospedó 2 noches en abril de 2021
6/10 Aceptable
Libby
31 mar. 2021
Le gustó: Personal y atención
No le gustó: Limpieza
Libby
Se hospedó 2 noches en marzo de 2021
8/10 Bueno
Cliente verificado
28 mar. 2021
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close handy and within easy walking to all shops and restaurants. WiFi passcode and details should be handed out with the room key.
Cliente verificado
Se hospedó 2 noches en marzo de 2021
10/10 Excelente
Cliente verificado
25 feb. 2021
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones