Vista al resort

Opiniones sobre Mantra Nelson Bay

4.5 out of 5
Mantra Nelson Bay
1A Tomaree Street, Nelson Bay, NSW

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 631 de 1375 opiniones" "
Evaluación: 8 - Bueno. 549 de 1375 opiniones" "
Evaluación: 6 - Aceptable. 143 de 1375 opiniones" "
Evaluación: 4 - Mediocre. 35 de 1375 opiniones" "
Evaluación: 2 - Terrible. 17 de 1375 opiniones" "

8,4/10

Limpieza

8,6/10

Personal y atención

8,6/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Una excelente opcion de alojamiento.
La estadia fue muy grata. quisiera agradecer especialmente al personal dele stablecimiento que fue de suma ayuda en un incoveniente que hemos tenido durante nuestra estadia.

10/10 Excelente

Brett

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
The position in town is great to shops and restaurants
Se hospedó 3 noches en mayo de 2024
Respuesta de Leanne el 23 may. 2024
We love our corner of beautiful Nelson Bay too Brett! Thanks for your glowing feedback, we truly appreciate it. Kind regards, Leanne

8/10 Bueno

Suanne

Le gustó: Limpieza
Se hospedó 2 noches en mayo de 2024
Respuesta de Leanne el 23 may. 2024
Great to see that we ticked lots of the right boxes for your stay with us Suanne! Visit again soon won't you? Kind regards, Leanne

8/10 Bueno

Bree

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Leanne el 8 may. 2024
Thank you Bree! We'll hope to see you next time you need a Port Stephens recharge. Kind regards, Leanne

6/10 Aceptable

Annette

Le gustó: Limpieza
Se hospedó 3 noches en abril de 2024
Respuesta de Leanne el 8 may. 2024
Thank you Annette! We'll hope to welcome you again, and to tick all of the right boxes. Best wishes, Leanne

6/10 Aceptable

Fernanda

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Very nice resort , big and comfortable but unfortunately the apartment wasn’t very clean , bathroom had hair everywhere , toothpaste on cabinets ,dirty tails catering was also dirty . Not very happy this time .
Se hospedó 3 noches en abril de 2024
Respuesta de Leanne el 8 may. 2024
Happy to see that we've ticked some boxes for you, Fernanda. Our sincere apologies for any short-fallings. Kind regards, Leanne

10/10 Excelente

Andrew

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great place to stay
Se hospedó 2 noches en abril de 2024
Respuesta de Leanne el 8 may. 2024
5/5- can't beat that! Thanks so much Andrew. Best wishes, Leanne

8/10 Bueno

Amit

Le gustó: Limpieza
Quiet & nice place. Close to the shops & water activities.
Se hospedó 2 noches en abril de 2024
Respuesta de Leanne el 8 may. 2024
We love it here too! Thanks so much Amit. We'll hope to welcome you at another time soon. Kind regards, Leanne

10/10 Excelente

Rajesh

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
everything was nice for our 2 nights stay with family - spacious apartment, secure parking, hot pool, walking distance to shops, kids friendly
Se hospedó 2 noches en abril de 2024
Respuesta de Leanne el 23 abr. 2024
5/5- can't beat that! Thanks for your glowing review and for choosing Mantra Nelson Bay for your Port Stephens getaway. We'll hope to welcome you again. Kind regards, Leanne

10/10 Excelente

Annette

Se hospedó 3 noches en abril de 2024
Respuesta de Leanne el 8 may. 2024
Thanks so much Annette! Nothing pleases us more than happy guests. Visit again soon won't you? Kind regards, Leanne

4/10 Mediocre

Majid

Viajó con su familia
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Nice And quite area but unfortunately the apartment but unfortunately the furniture is NOT in good conditions And some of them is broken especially the doors and it's fallen on my kids
Se hospedó 2 noches en abril de 2024
Respuesta de Leanne el 16 abr. 2024
We're very glad that you enjoyed your time in beautiful Nelson Bay, Majid. Our maintenance team was waiting to repair the laundry door which came off it's runner in this instance, but we did not receive your return call to enter the unit. It was since been rectified. Kind regards, Leanne

10/10 Excelente

Ranganagowda

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Property was clean and located close to city center
Se hospedó 2 noches en abril de 2024
Respuesta de Leanne el 10 abr. 2024
Many thanks for sharing your positive experience Ranganagowda. We'll hope to welcome you again, Leanne

10/10 Excelente

Blair

Se hospedó 2 noches en abril de 2024
Respuesta de Leanne el 8 may. 2024
It was our pleasure to be your host Blair! Thanks for choosing to stay for us and for the 5/5. Kind regards, Leanne

10/10 Excelente

Troy

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Favourite place to stay in Nelson!
Se hospedó 2 noches en marzo de 2024
Respuesta de Leanne el 10 abr. 2024
We love having you stay Troy! Thanks for the 5/5. Visit again soon won't you? Best wishes, Leanne

10/10 Excelente

Krsta

Viajó en grupo
Very nice clean and friendly staff
Se hospedó 7 noches en marzo de 2024
Respuesta de Leanne el 25 mar. 2024
Thank you for sharing your positive experience with us Krsta. We greatly appreciate it! With best wishes, Leanne

2/10 Terrible

santosh

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
1. Tiny 2. Air conditioning in one corner and not reachable to all area. 3. Toilet had no exhaust fan. 4. one of the room remote for fan and light was not working. 5. Overall worst experience so far.
Se hospedó 2 noches en marzo de 2024
Respuesta de Leanne el 15 mar. 2024
So very sorry to hear that you didn't love your stay with us Santosh. Our standard 2 bedroom apartments are 71m2, so we wouldn't describe them as tiny. Our penthouses are 145m2 if extra space and ducted air is a priority. We would love to have the opportunity to welcome you again, and to see you leave having had a fantastic experience. Kind regards, Leanne

8/10 Bueno

Kay

Viajó con su pareja
Le gustó: Limpieza, servicios
Good position and had everything that we needed but the apartment was just a bit bland and tired looking. With a quick update this place would be so much more inviting
Se hospedó 2 noches en febrero de 2024
Respuesta de Leanne el 19 feb. 2024
Thanks for choosing to stay with us Kay, and for sharing your experience. We greatly appreciate your custom and your review, and will hope to welcome you at another time. Kind regards, Leanne

8/10 Bueno

Anna

Viajó con su familia
Le gustó: Limpieza, servicios
Had a decent stay at Mantra in Nelson Bay. Like other reviews have said, the property is dated and could use some upgrades inside the rooms, but it was decent enough and very clean. Good location, close to shops, cafes and restaurants. Pool area does get quite busy with nice weather and it can get loud but overall happy with our experience.
Se hospedó 3 noches en enero de 2024
Respuesta de Leanne el 7 feb. 2024
Thanks for choosing to stay with us at Mantra Nelson Bay Anna. Thank you for taking the time to share your feedback too, we'll hope to welcome you at another time soon. Kind regards, Leanne

10/10 Excelente

Mary

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Leanne el 23 feb. 2024
5/5! Thanks so much Mary! Kind regards, Leanne

6/10 Aceptable

jodie

Se hospedó 4 noches en enero de 2024
Respuesta de Leanne el 23 feb. 2024
Thanks for spending your summer break with us Jodie! Best wishes, Leanne

8/10 Bueno

Soo jin

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Good facilities but the rooms seemed to be quite dated.
Se hospedó 2 noches en enero de 2024
Respuesta de Leanne el 7 feb. 2024
Pleased to hear that you had a good time Soo Jin. Visit again soon! Kind regards, Leanne

10/10 Excelente

Lin

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Leanne el 23 feb. 2024
Delighted to see that we ticked all of the right boxes for your Port Stephens getaway Lin. We'll hope to welcome you at another time, Leanne

8/10 Bueno

Ammar

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 5 noches en diciembre de 2023
Respuesta de Leanne el 23 feb. 2024
Thanks for choosing to stay with us Ammar. Kind regards, Leanne

8/10 Bueno

Andrew

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Daniel

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I really liked the size of our unit and the fact that everything was within walking distance. Friendly staff too.
Se hospedó 6 noches en diciembre de 2023

2/10 Terrible

Sarah

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en noviembre de 2023
Respuesta de Leanne el 1 dic. 2023
Very sorry to see that your stay didn't meet nor exceed expectations Sarah. We have addressed the issues as noted on another online platform. Kind regards, Leanne

8/10 Bueno

Renee

Viajó con su familia
Le gustó: Servicios
Easy walking distance to shops, restaurants etc. Pool and BBQ area was fantastic.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Leanne el 24 nov. 2023
Thanks so much Renee! We loved having you here with us. Kind regards, Leanne

10/10 Excelente

Sam

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I like the pool
Se hospedó 2 noches en noviembre de 2023
Respuesta de Leanne el 10 nov. 2023
Thanks for choosing to stay -and swim- with us Sam! We'll hope to welcome you again soon. Kind regards, Leanne

6/10 Aceptable

Kirrel

Viajó en grupo
Huge 3 bed apartment, great layout. In need of some general maintenance and the balcony needs a good clean! Even clearing all the leaves would have made a big difference. Lots of aging items inside, some updates definitely needed. Still had a great stay.
Se hospedó 2 noches en octubre de 2023
Respuesta de Leanne el 27 oct. 2023
Thanks for your feedback Kirrel. It was our pleasure to be your host and we will hope to welcome you at another time soon. Kind regards, Leanne

8/10 Bueno

Bryan

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Very clean, comfortable and well furnished
Se hospedó 2 noches en octubre de 2023
Respuesta de Leanne el 25 oct. 2023
Much appreciation Bryan! We're delighted that we ticked all of the right boxes for you. Kind regards, Leanne

10/10 Excelente

Leonie

Viajó con su pareja
Close to town, shops walking distance, quiet.
Se hospedó 2 noches en octubre de 2023
Respuesta de Leanne el 25 oct. 2023
Can't beat 5/5- thanks so much Leonie! Visit again soon won't you? Kind regards, Leanne

10/10 Excelente

Vahan

Se hospedó 1 noche en octubre de 2023
Respuesta de Leanne el 13 nov. 2023
Fabulous to hear- thanks so much Vahan! Kind regards, Leanne

10/10 Excelente

Kylie

Viajó con su familia y niños pequeños
Le gustó: Limpieza, estado de la propiedad e instalaciones
Fantastic place to stay, so much to do. Friendly staff & the apartment was comfy and well appointed. Will definitely stay again!
Se hospedó 5 noches en octubre de 2023
Respuesta de Leanne el 9 oct. 2023
Truly fabulous to hear- thank you Kylie for choosing to stay with us at Mantra Nelson Bay, and for taking the time to share your great experience. It will be our pleasure to welcome you again. Best wishes, Leanne

10/10 Excelente

Michelle

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great for family
Se hospedó 4 noches en septiembre de 2023
Respuesta de Leanne el 5 oct. 2023
Fabulous to hear that you and your family enjoyed your time with us Michelle. Thanks for taking the time to share your great experience! Kind regards, Leanne

6/10 Aceptable

vivian

Viajó con su familia
if stay for more than 1 day, we would need to wash our towel for tomorrow use. no one clean the aprtment and we also do our own rubbish clean during our stay.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Leanne el 29 sept. 2023
Thanks for choosing to stay with us Vivian. We operate as self-contained apartments- like a home away from home. Guests do have a mid-week clean if staying for 7 nights or more. Kind regards, Leanne

10/10 Excelente

Virginia

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Well organised
Se hospedó 3 noches en septiembre de 2023
Respuesta de Leanne el 29 sept. 2023
Many thanks Virginia. We'll hope to welcome you again, Leanne

8/10 Bueno

Dianne

Se hospedó 1 noche en septiembre de 2023
Respuesta de Leanne el 29 sept. 2023
Great to see that we ticked lots of the right boxes for you Dianne. Kind regards, Leanne

8/10 Bueno

LANHU

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
I would say just OK, cleanness is not good, toilet & shower was not cleaned. Also ants in bed. Staffs are nice, location is good and quiet. Beautiful court yard and swimming pool, parking is easy. Facility is OK. I think they need to find better cleaner.
Se hospedó 2 noches en agosto de 2023
Respuesta de Leanne el 29 sept. 2023
Thanks for taking the time to share your experience Lanhu. The housekeeping team takes great pride in their work and will be disappointed that they fell short of expectations for you. Happy to hear that you enjoyed the pool and our location in beautiful Nelson Bay. Kind regards, Leanne

6/10 Aceptable

Melanie

No le gustó: Limpieza
I had to clean the bathrooms They needed a good deep clean
Se hospedó 5 noches en septiembre de 2023
Respuesta de Leanne el 22 sept. 2023
Again, our sincere apologies for the oversight in cleaning on your arrival Melanie. We do hope that you enjoyed the rest of your stay with us. We'll hope to welcome you at another time, and to tick all of the boxes then!! Best wishes, Leanne

10/10 Excelente

sam

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The Mantra was only a few minutes walk from the town centre, Marina and supermarket. Undercover reserved secure parking and lift access were great. The 3 bedroom 2 bathroom apartment was very spacious and had everything we needed for a large family. Pool was clean and well sized. Staff were accommodating and friendly. Will stay here again, highly recommended.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Leanne el 22 sept. 2023
Thanks so much Sam! We love our Mantra Nelson Bay families and are delighted to hear that you enjoyed your stay with us. It will be our pleasure to welcome you again, Leanne

10/10 Excelente

Ebony

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Rooms were beautiful pool was lovely parking was awesome would highly recommend. My kids wanted to stay forever lol
Se hospedó 2 noches en septiembre de 2023
Respuesta de Leanne el 11 sept. 2023
Thanks for taking the time to share your fabulous experience Ebony! Bring the kids back again soon, won't you? Kind regards, Leanne

10/10 Excelente

Rachel

Se hospedó 2 noches en septiembre de 2023
Respuesta de Leanne el 29 sept. 2023
10/10-many thanks Rachel! Visit again soon won't you? Best wishes, Leanne

8/10 Bueno

Wendy

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Well positioned with everything needed for a great holiday
Se hospedó 2 noches en agosto de 2023
Respuesta de Leanne el 31 ago. 2023
Delighted to hear, thanks so much Wendy!!

10/10 Excelente

Salesh

Se hospedó 2 noches en agosto de 2023
Respuesta de Leanne el 11 sept. 2023
Nothing pleases us more than ticking all of the right boxes! Thanks so much Salesh, Leanne

10/10 Excelente

Jung No

Se hospedó 3 noches en agosto de 2023
Respuesta de Leanne el 11 sept. 2023
5/5- thanks so much Jung!

6/10 Aceptable

Raelene

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
The beds were really uncomfortable and you could smell the rubbish bins in the apartment
Se hospedó 4 noches en agosto de 2023
Respuesta de Leanne el 21 ago. 2023
Thanks for taking the time to share your thoughts Raelene. We really appreciate it. We'll investigate the beds, thank you. The garbage bins are located in the basements for guest convenience. Don't ever hesitate to contact our friendly team with any queries, we're here to help and your comfort is our priority. Best wishes, Leanne

6/10 Aceptable

Michael

Le gustó: Limpieza
Se hospedó 3 noches en agosto de 2023
Respuesta de Leanne el 14 ago. 2023
Thanks for taking the time to review your stay Michael. We'll hope to welcome you at another time. Best wishes, Leanne

10/10 Excelente

Scott

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Stayed here for over 2 weeks. Great property. Very convenient. Can walk everywhere in Nelson Bay. Many local coffee shops, restaurants, and small businesses nearby. Woolworth's supermarket is new and modern. The front staff are super friendly and very welcoming. Rooms are spacious and fully equipped. Staying for that long, it is nice to have space and also your own laundry facilities in-room. Pool and spa are great, and designated undercover parking is available. Overall a great stay.
Se hospedó 17 noches en julio de 2023
Respuesta de Leanne el 11 ago. 2023
Just fabulous to hear, thanks so much Scott! We'll hope to welcome you at another time. Best wishes, Leanne

6/10 Aceptable

tapash

Viajó con su familia
Le gustó: Limpieza
Parking and bathrooms needs serious attention Plumbing’s are leaking from many places basement parking area and I believe these are sewerage piping , Accomodation in one building and parking in another building?
Se hospedó 2 noches en julio de 2023
Respuesta de Leanne el 1 ago. 2023
We appreciate you taking the time to review your stay Tapash. Parking is complimentary and as per strata allocation, we are unable to change this- being without charge is a bonus though. We can assure readers that there is no sewerage leaking from any pipes.Kind regards, Leanne

10/10 Excelente

Vincene

Le gustó: Limpieza
Se hospedó 2 noches en julio de 2023
Respuesta de Leanne el 6 sept. 2023
We LOVE ticking all the right boxes for our guests- thanks so much Vincene! Kind regards, Leanne