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Opiniones sobre The Inn at Opryland, A Gaylord Hotel

3 out of 5
The Inn at Opryland, A Gaylord Hotel
2401 Music Valley Dr, Nashville, TN

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 348 de 1004 opiniones" "
Evaluación: 8 - Bueno. 329 de 1004 opiniones" "
Evaluación: 6 - Aceptable. 183 de 1004 opiniones" "
Evaluación: 4 - Mediocre. 86 de 1004 opiniones" "
Evaluación: 2 - Terrible. 58 de 1004 opiniones" "

8,2/10

Limpieza

8,6/10

Personal y atención

7,6/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Osmany

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good experience. Thanks
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Guest Relations Manager el 13 nov. 2023
We are delighted you enjoyed your stay with us and thank you for the positive feedback. We look forward to seeing you again soon!

10/10 Excelente

Mebys, Colombia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente
El hotel en perfecto estado además la ubicación perfecta las habitaciones muy buenas lencería en perfecto estado.
Se hospedó 1 noche en noviembre de 2017

8/10 Bueno

Jerry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Guest Relations Manager el 1 may. 2024
Thank you for your kind words; we are so pleased you had a nice stay with us. Please come back and see us again soon!

10/10 Excelente

Salina

Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Over-all great experience. Restaurant attached to the hotel was not great.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Guest Relations Manager el 1 may. 2024
Thank you for taking the time to review your recent stay. We are disappointed to hear that you were not satisfied with our restaurant, but are pleased to hear everything else was great. It would be our pleasure to welcome you back in the future.

2/10 Terrible

Ambert

Le gustó: Limpieza
Na
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Guest Relations Manager el 27 abr. 2024
Thank you for taking the time to review your stay. We apologize that you were dissatisfied and would welcome any feedback. Thank you for being out guest.

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Respuesta de Hotel Guest Relations Manager el 27 abr. 2024
Hi John!Thanks for the great review. We hope to see you again soon.

6/10 Aceptable

Thomas, Lexington

Viajó con su pareja
Le gustó: Limpieza, personal y atención
There was supposed to be shuttle service to the Grand Ol Opry on show nights, but for some reason it didn’t run this night and was the main reason we stayed there. Hotel is clean and safe. Average nothing bad, but nothing great either. About half the price of the main Opry hotel and we were only staying one night so it served its purpose.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Guest Relations Manager el 22 abr. 2024
We sincerely appreciate your feedback. Our staff works diligently to ensure a high-level of cleanliness in our hotel, guest rooms and hotel grounds. We were disappointed to hear that you experienced challenges with the shuttle to the Opry on the night of your stay. I assure you that this has been corrected. We are sorry for your inconvenience and hope that you consider the Inn at Opryland upon your return to the Nashville area.

8/10 Bueno

Nicholas

Viajó con su familia
Le gustó: Limpieza, personal y atención
This place is ok, but too expensive for what is offered. No complimentary breakfast, an indoor pool thay makes the entire building smell like chlorine, a sad restaurant, and almost $400/night for a room with hard beds and a clogged toilet upon arrival.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Guest Relations Manager el 22 abr. 2024
Thank you for taking the time to review your recent stay. We are deeply disappointed to hear that you were not satisfied with your experience. In the future, we hope to have the opportunity to welcome you back and change your impression of our hotel. Again, thank you for your feedback which allows us to continually improve.

6/10 Aceptable

Jane, Memphis

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Restaurant was not open for breakfast and the only option was a cafe near the pool that only had one option of warm breakfast food. My room was on the outside of the building so it was noisy, exposed and inconvenient to get to from inside the building. Overall, a very expensive hotel for the services offered.
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Guest Relations Manager el 22 abr. 2024
Jane, thank you for your feedback. We know you have many options when booking your accommodations in Tennessee, which is why we sincerely appreciate you choosing The Inn at Opryland. We’re sorry our breakfast dining options did not live up to your expectations. The Atrium Café provides an on-the-go bistro option. Starting on April 29 we will offer a full breakfast in our restaurant. Thank you again for being our guest.

8/10 Bueno

Julie

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Our stay was enjoyable. However, we had an emergency and had to get home and asked for to check out with a refund a day early and our request was denied. Disappointed they wouldn’t refund us one night due to an emergency.
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Guest Relations Manager el 22 abr. 2024
Thank you for taking the time to review your stay. I am sorry to hear about the emergency. Please reach out to the third party regarding the refund, they should be able to help you.

10/10 Excelente

Jo Ann

Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Guest Relations Manager el 27 abr. 2024
Hi Jo Ann,Thanks for the great review! We know you have many options when booking your accommodations in Nashville, which is why we sincerely appreciate you choosing The Inn at Opryland. We look forward to welcoming you back!

10/10 Excelente

Juliana

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Guest Relations Manager el 22 abr. 2024
Thank you very much for taking time from your busy schedule to review our property. We are very pleased that you enjoyed your stay at the Inn at Opryland. We hope to welcome you back in the near future!

8/10 Bueno

Angie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Hotel Guest Relations Manager el 28 mar. 2024
Thank you for taking the time to review your stay. We hope to welcome you back soon.

6/10 Aceptable

Josie

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Guest Relations Manager el 20 mar. 2024
Hi Josie,Thank you for taking the time to review our property. Please let us know if there is something we could have done to improve your stay with us.

8/10 Bueno

DONALD

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Guest Relations Manager el 22 abr. 2024
Thank you for your review.

10/10 Excelente

Kimberly

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Guest Relations Manager el 16 mar. 2024
Hi Kimberly - Thanks for the great review! We hope you come and stay with us again soon.

10/10 Excelente

Jehanny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Guest Relations Manager el 4 mar. 2024
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

8/10 Bueno

Karen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a great stay. Room was clean and recently renovated. Front desk was helpful and pleasant.
Respuesta de Hotel Guest Relations Manager el 26 feb. 2024
Thank you for the kind words. We appreciate the opportunity to host you and your guests and hope to see you again soon!

6/10 Aceptable

James

Viajó con su familia
Ok
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Guest Relations Manager el 26 feb. 2024
We sincerely appreciate the time you took to comment on your recent stay. Please let us know if there was something we could have done to improve your stay with us. We hope to have the pleasure to welcome you back again.

6/10 Aceptable

Carol

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Hot tub did not work. The bolt for the pool ladder was lying next to the pool and the step was hanging in the water. No markers indicating a broken step. Room door didn't close tightly
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Guest Relations Manager el 20 feb. 2024
Thank you for taking the time to review your stay. We apologize for the issues you experienced while trying to enjoy the pool, these have been corrected. We appreciate your feedback as we strive to guarantee each guest has a flawless stay.

10/10 Excelente

Kelly

Viajó con su pareja
Le gustó: Servicios
Great and clean hotel and lots of walkable restaurants. The shuttle to Opry Mills was so convenient every 20 minutes. Got to hit mall, wax museum, recording booths, aquarium restaurant, grand ole Opry, and food great everywhere we went! Pool was empty and closed th wine time we did want to use it (615pm)… said hours were 9-9. I cannot express how clean the hotel was and our room was newly updated and spotless. Only suggestion would be to get rid of toilet door and open up the area with a door entering the sink/vanity area instead. The shower/toilet door was so difficult to get in and out of And to close door. Also huge fall risk with that tigh space when stepping out of tub.
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Guest Relations Manager el 17 feb. 2024
Hi Kelly, Thank you for your kind words! We know you have many options when booking your accommodations in Nashville, which is why we sincerely appreciate you choosing The Inn at Opryland. We’re thrilled our shuttle service was able to get you to and from all of the different attractions you visited while you were here! We look forward to welcoming you back!

10/10 Excelente

Christina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Guest Relations Manager el 15 feb. 2024
We are delighted you enjoyed your stay with us and thank you for the positive feedback. We look forward to seeing you again soon!

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place!
Clean, friendly, great location for everything around Opryland!
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Guest Relations Manager el 29 ene. 2024
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

6/10 Aceptable

Cliente verificado

Viajó en grupo
No le gustó: Limpieza, personal y atención
You could do a bit better
Not worth the price. No complimentary breakfast. Had to ask for an inside room. Was given bad info about the shuttle to the Grand Old Opry, causing us to miss the shuttle. (Was told it came at 6, so we arrived at 5:56 in the lobby, only to find it had left). Noise of children screaming in the pool echoed throughout the hotel’s interior space for hours. Not enough parking.
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Guest Relations Manager el 29 ene. 2024
We sincerely appreciate the time you took to comment on your recent stay. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Please be assured that your comments are not taken lightly and they will be reviewed with the appropriate personnel. Again, thank you for your feedback which allows us to continually improve.

6/10 Aceptable

Tom

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
They could have easily put us in the inside rooms but didn't. When I got to my room, it literally had no power. When I tried to call the front desk, I only got the automated attendant and there was no option for a live operator. The automated attendant never could understand me. I had to walk A LONG way toting all my luggage to go back to the front desk and request a room with electricity. It was also very noisy.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Guest Relations Manager el 11 ene. 2024
We appreciate your feedback and thank you for selecting The Inn at Opryland. We apologize about your experience here at the Inn. Our leadership team uses guest feedback like yours to address areas of concern and take corrective measures in order to improve our guests’ experience. Thank you again for being our guest.

8/10 Bueno

Teresa

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Inn and Opry Review
The hvac was not working. No hair dryer in the room
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Guest Relations Manager el 9 ene. 2024
We sincerely appreciate the time you took to comment on your recent stay. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Thank you for your feedback which allows us to continually improve.

10/10 Excelente

Damon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Guest Relations Manager el 9 ene. 2024
We are delighted you enjoyed your stay with us. We look forward to seeing you again soon!

8/10 Bueno

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Hotel Guest Relations Manager el 4 ene. 2024
Thank you for taking the time to review your stay with us. We hope to see you again soon.

2/10 Terrible

Ihab

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Guest Relations Manager el 4 ene. 2024
Thank you for taking the time to review your stay with us. Please let us know if there was something we could have done to improve your stay with us.

10/10 Excelente

Sarah

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Christmas Vacation!
Wonderful and friendly staff!! Great shuttle bus to Gaylord Opryland Hotel and Opry Mills Mall!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Guest Relations Manager el 26 dic. 2023
We are so pleased that you had such an enjoyable visit with us. Thank you for sharing your positive experience! We hope to have the pleasure to welcome you back soon.

10/10 Excelente

Andrew

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Great place to stay with the family.
Great stay, very accommodating and the staff was very nice.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Guest Relations Manager el 26 dic. 2023
Thank you for the kind words; we are so pleased that you had such a wonderful stay with us. Please come back and see us again soon!

10/10 Excelente

Sheryl

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Guest Relations Manager el 20 ene. 2024
Hi Sheryl,Thanks for the great review! We hope you liked our newly renovated guest rooms and that you come back to visit soon.

10/10 Excelente

Tracey

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Guest Relations Manager el 11 ene. 2024
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

10/10 Excelente

Pam

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Guest Relations Manager el 11 dic. 2023
Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed your stay at the Inn at Opryland. We hope to welcome you back in the near future!

6/10 Aceptable

Benjamin

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Guest Relations Manager el 11 dic. 2023
Hi Benjamin,Thank you for taking the time to review your stay. Please let us know if there is something we could have done to improve your stay with us.

10/10 Excelente

Diana

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice place
Se hospedó 4 noches en diciembre de 2023
Respuesta de Hotel Guest Relations Manager el 9 dic. 2023
Hi Diana,Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed your stay at the Inn at Opryland. We hope to welcome you back in the near future!

4/10 Mediocre

Karen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I was on the ground floor outside. Did not like the location. It was noisy. Hotel room was nice & clean
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Guest Relations Manager el 9 dic. 2023
Thank you for taking the time to review your recent stay. We apologize for the noise you experienced in your room. We delight in being able to offer our guests varying room types, depending on their preferences. Our Front Desk agents are empowered to offer room change options for guests, when available. Thank you again for your comments. We hope to welcome you back soon.

8/10 Bueno

Alan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fun times in Nashville.
The Interior Remodel was excellent and Exterior surprisingly nice for age of Property...great location...only negative is Bar/Restaurant needs some work.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Guest Relations Manager el 5 dic. 2023
We are delighted you enjoyed your stay with us and thank you for the feedback. We are sorry that our dining option did not meet live up to your expectations. We hope to welcome you back during your next trip to Nashville!

8/10 Bueno

Jennifer

Bathroom is very small, hard to even shut the door with an average size person in the toilet/shower area. Otherwise everything else was very nice
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Guest Relations Manager el 5 dic. 2023
Hi Jennifer,Thank you for taking the time to review your stay with us. We hope we have the pleasure to welcome you back soon.

10/10 Excelente

darla

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Guest Relations Manager el 5 dic. 2023
Hi Darla,Thank you for the great review. We hope to see you again soon!

2/10 Terrible

Michael

Viajó en grupo
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
The first room I got was outdated so I paid to upgrade. The next room I got the air conditioner didn’t work and there was no hot water in the shower. I talked to the front desk and they fixed the air conditioner but they did not fix the hot water. I went to the desk 4 different times in 3 days to try and get them to fix it but they never did. We took cold showers the whole time we stayed. I do not recommend this hotel!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Guest Relations Manager el 5 dic. 2023
Thank you for taking the time to comment on your recent stay here at The Inn at Opryland. The room conditions you have described are certainly not our standard and we apologize for this. Your feedback is not taken lightly and has been passed along to our management team. We hope that you will consider The Inn at Opryland during your return to the Nashville area, as we look forward to providing you with an experience more in-line with our aim at flawless.

10/10 Excelente

Dianne, Bonne Bay Pond

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
A great place to stay
Se hospedó 9 noches en noviembre de 2023
Respuesta de Hotel Guest Relations Manager el 29 nov. 2023
Thank you for the kind words. We appreciate the opportunity to host you and and hope to see you again soon!

10/10 Excelente

Steven

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Guest Relations Manager el 29 nov. 2023
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

6/10 Aceptable

Sherry

Respuesta de Hotel Guest Relations Manager el 29 nov. 2023
Thank you for taking the time to review your stay. Please let us know if there is something we could have done to make it more enjoyable.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great service. was able to check in as soon as we got there. room very clean
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Guest Relations Manager el 22 nov. 2023
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, renovated, comfortable
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Guest Relations Manager el 18 nov. 2023
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

10/10 Excelente

Rex

Viajó con su pareja
This place was very nice and clean and staff was awesome. Location was very good.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Guest Relations Manager el 18 nov. 2023
We are so pleased that you had such an enjoyable visit with us. Thank you for sharing your positive experience! We hope to have the pleasure to welcome you back soon.

10/10 Excelente

Laura

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Guest Relations Manager el 4 dic. 2023
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

10/10 Excelente

Pam

Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Guest Relations Manager el 21 nov. 2023
We are delighted you enjoyed your stay with us and thank you for the positive feedback. We hope to see you again soon!

8/10 Bueno

kenneth

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean rooms and nice front staff at desk. Other staff members didn't know english so communication was terrible!
Se hospedó 7 noches en octubre de 2023
Respuesta de Hotel Guest Relations Manager el 30 oct. 2023
Thank you for taking the time to provide feedback on your recent stay at The Inn at Opryland. We apologize if you had an issue communicating with a staff member, the diversity of our workforce is what makes us successful and it is how we connect with people through their travels. We hope that you will consider The Inn at Opryland upon your return to the Nashville area.