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Opiniones sobre The Hermitage Hotel

5 out of 5
The Hermitage Hotel
231 6th Avenue North, Nashville, TN

Opiniones

9,6

Excepcional

Evaluación: 10 - Excelente. 542 de 630 opiniones" "
Evaluación: 8 - Bueno. 51 de 630 opiniones" "
Evaluación: 6 - Aceptable. 21 de 630 opiniones" "
Evaluación: 4 - Mediocre. 11 de 630 opiniones" "
Evaluación: 2 - Terrible. 5 de 630 opiniones" "

10/10

Limpieza

9,8/10

Personal y atención

9,4/10

Servicios

9,8/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

David Anthony

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was excellent and staff very accommodating.
Se hospedó 4 noches en abril de 2024
Respuesta de Justin Robbins/GM el 20 abr. 2024
Thank you David! We hope to welcome you back again soon.

10/10 Excelente

Staci

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This Hotel did not disappoint. The rooms are extremely comfortable with excellent bedding ( including mattress) Staff were all very accommodating Restaurants are top notch The Beaux Art style of the hotel is spectacular and nothing like you see even at a 5 star hotel Nashville is a busy place obviously and The Hermitage is a welcoming haven after a day of sight seeing etc
Se hospedó 2 noches en abril de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Staci, Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excelente

Renu, austin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Luxury
Se hospedó 3 noches en abril de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excelente

SUSAN

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property was a number 1 from the time we pulled up to the time we left for home. The staff was superb and always available. Rooms were very clean and decorated nicely.
Se hospedó 4 noches en abril de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Susan,Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The Hermitage Hotel exceeded all of our expectations. Besides the beauty and history of the hotel, all of the staff were so nice and helpful. Excellent customer service!
Respuesta de Justin Robbins/GM el 16 abr. 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excelente

michelle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
From the moment my husband and I arrived , the staff exceeded expectations. Exceptional customer service! Rooms spotless. Beds very comfortable. Would highly recommend this hotel. Walking distance to Broadway
Respuesta de Justin Robbins/GM el 16 abr. 2024
Michelle,"...exceeded expectations" - Such a wonderful note!Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excelente

Marine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excelente

Lyn

Se hospedó 4 noches en marzo de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excelente

Susan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful stay, as always!
Se hospedó 3 noches en febrero de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excelente

Stephen, Ponte Vedra Beach

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Wonderful property that is well maintained. Rooms are large and updated. This is a historical site that is worth the higher cost.
Se hospedó 2 noches en marzo de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

6/10 Aceptable

adam, Sal Lake City

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Telephone didn't work -needed to be re-wired. Notice said restaurant would be closed for a private event a 10AM and when I got there at 9:20 the hostess said she couldn't seat me due to the event. I told her I would be quick and could be out by 9:50 - still no and she couldn't give me another restaurant in walking distance to have breakfast. I ended up eating at the Shereton.
Se hospedó 3 noches en febrero de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Adam,Our apologies to the various challenges you endured during your recent stay. Know that our leadership team has reviewed these comments in depth and have already made adjustments accordingly. Hope to have you back in Nashville again soon.

10/10 Excelente

Greg

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
If you like amazing historical hotels, very nice rooms, wonderful food, and some $200 a glass very rare whiskey, I believe you need to make a reservation soon. If you prefer less, I suggest you don’t bother, for its not that you’re not welcome, it’s because you have yet to appreciate such things in life. I work hard and so at times I enjoy the moment. This place you will remember.
Se hospedó 1 noche en marzo de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excelente

Karen

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was very histrionic and lovely.
Se hospedó 3 noches en febrero de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excelente

GARY

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel, service, staff, and restaurants were all fabulous. Likely the finest independent hotel I have had the pleasure of staying at for years. I would recommend anyone planning to visit Nashville consider staying at this hotel. While it is not inexpensive, with Expedia I was able to secure a four night stay here with airfare from Chicago for less that it would have cost if I booked a Hilton or other upscale chain hotel and airfare separately. Even though I booked through Expedia they still upgraded my room without asking and treated me as well as if I had booked directly and paid full price. Many of the staff have worked at the hotel for years suggesting that hotel management knows how to treat their employees...all of which were courteous and exceptional in the treatment of their guests. The gift shop also offered an unusual assortment of gifts more than suitable for a great gift to bring home to the wife.
Se hospedó 4 noches en febrero de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excelente

brian

C
Se hospedó 2 noches en febrero de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excelente

Cynthia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful
Se hospedó 1 noche en febrero de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

6/10 Aceptable

Joshua

Se hospedó 3 noches en febrero de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Joshua - Thank you for the feedback! We apologize that we didn't meet the 5 star standard that we are used to, but we will be sure to raise awareness accordingly throughout all divisions - We hope to have you back in Nashville again soon.

10/10 Excelente

Stephanie Dawn

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very classy and friendly staff. Rooms and hotel very beautiful
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Xiaoying

Se hospedó 2 noches en enero de 2024
Respuesta de Justin Robbins/GM el 16 abr. 2024
Thank you for the wonderful feedback! We hope to have you back in Nashville again soon.

10/10 Excelente

Sandra

Viajó con su familia, Viajó en grupo
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful rooms and excellent staff!
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Blake

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautifully restored lobby. Well appointed rooms.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Kathy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Lois

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was beautiful !!! The rooms were nice, very clean, staff exceptional and just overall an awesome experience.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Franklin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful kept property, great staff.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Susan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 6 noches en diciembre de 2023

10/10 Excelente

Bradley Earl, Caledon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023

8/10 Bueno

Scott

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Holidays at Hermitage
This is truly a must stay in Nashville, with an amazing bar, cafe/bar and restaurant in a beautifully renovated hotel. The check in was the only downside as they didn’t have record of my reservation, no apology but instead patronizing attitude and didn’t honor the reservation rate.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Eric Cavella, Reservations Sales Manager el 2 ene. 2024
Dear Scott,I apologize that your rate was not honored. I would like to look up your reservation to see what the rate was and what you were charged. Can you provide me the last name on the reservation and confirm the dates for arrival and departure.Kind regards,

10/10 Excelente

Vicki

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staying at the Hermitage Hotel is like going back to a time when elegance and refinement mattered. The beautiful lobby evokes memories of the gilded age. The staff could not be more accommodating. The rooms are large and well appointed. Little attention to details like the Frette Turkish towels, luxurious bath robes, Molton and Brown toiletries, scrumptious Meringues with turn down service, umbrellas for rainy walks, choice of pillows and Sonoma Cutrer Chardonnay in the mini fridge made our stay enjoyable. Drusie and Darr was fabulous as well!
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

David

Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Colleen, Corona

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
We don’t stay in 5 star properties often. And, now, it will be difficult to stay in anything else. The staff were impeccable. The way they treated us was amazing. We felt special, which doesn’t happen often. The room was exceptional, and I can’t wait to go back. Well done.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Lisa

Se hospedó 3 noches en diciembre de 2023

4/10 Mediocre

Kendall

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Michele

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Carole

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
The rooms were amazing and staff was terrific. Restaurant was just so-so for breakfast but great for dinner.
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Stephanie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel was extremely clean & accommodating… beautiful inside & out will definitely stay here again
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Andrew

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Service was amazing!!
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Melissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent service and amenities
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Gary W

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My wife and I are local so we seldom stay downtown but decided since it was our 45th wedding anniversary we would try the Hermitage Hotel. What a treat! Every aspect of the hotel was elegant without being stuffy. Our room was magnificent with an unobtrusive view of the state capital. It was convenient to the Ryman Auditorium were we had booked a concert for the evening an also to Broadway where the action is. We will definitely stay there again.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Stacey

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Rorion

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Lydia, Lake Havasu City

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Jennifer

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

lisa

Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Arthur

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent hotel highly recommended!!!
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Jennifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Jimmy M

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Trudy

Se hospedó 2 noches en septiembre de 2023

4/10 Mediocre

Jillana

Viajó por negocios
No le gustó: Limpieza, personal y atención
Water issue in hotel, lack of customer service
To whom it may concern, I recently stayed 2 nights at your Nashville location, Saturday September 23-September 25. My experience with the bathtub ( sincerely main and only reason i booked this hotel as bathtubs are hard to find. The second night trying to take a bath the water was yellow. I didn't realize it until it was filled up. I thought perhaps something was in the tub causing the discoloration. I rinsed the tub and washed it down and refilled watching it come out this time and it was coming out yellow from the faucet. I brought this to the attention of the manager at the hotel and was comped parking. I was already promised complimentary parking from the hotels.com agent by the name of Anne. I would like a refund of 1 night and feel this is fair considering the circumstances. I have been ill since returning and can provide medical bills to be reimbursed if this is not going to be addressed. The manger at the hotel advised me to contact him and I have now 2 x and have been ignored. I look forward to hearing back to address this matter prior to escalating things further. Thank you,
Se hospedó 2 noches en septiembre de 2023